ASUS Z97 Motherboards - Official Support Thread

I just upgraded from the EVGA X58 SLI with the i7 950 to the Maximus VII Hero with the 4790k and it has been rocking so far. I will be torture testing it over a 24 hour period but in games it's been running fine.

The DIMMs are Corsar 1866 Vengeance C9.
 
@ Asus Maximus 7 Gene board: Y U train FOREVER? :mad: seriously..training for a minute?
eh..then it boots and is stable as a rock..
I can't complain :)
 
schmuckley said:
@ Asus Maximus 7 Gene board: Y U train FOREVER? :mad: seriously..training for a minute?
eh..then it boots and is stable as a rock..
I can't complain :)
Click to expand...

Memory training will re-try a few times depending on how the board is setup. The IMC will keep recycling the training codes if any DIMM registers as abnormal during the POST training routines. That is assuming it is DRAM training you are seeing..
 
List all system specifics such as OS being used and AI suite version in a single post I can point HQ at please.

I had one other person with this - upgrading to 1204 fixed their problem.

-Raja
 
munkle said:
Did all that and still same issue, I uninstalled, rebooted, ran the cleaner as administrator, rebooted, installed the latest version, rebooted, same problem.
Click to expand...

It's probably either IME or Dotnet related.
I had the same problem,but not very motivated to fix it :)
I suppose if/when going for max clocks on an unlocked chip it may be necessary;but not until then :p
Try XTU :D
 
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Ai Suite 3 uses Java so it could be that as well. Needs to be on the latest version.
 
Raja@ASUS said:
Ai Suite 3 uses Java so it could be that as well. Needs to be on the latest version.
Click to expand...

thx for that :eek:
Well.. that really sucks because the best version of Java for Hwbot prime
is NOT the latest version.

I just need a lite app for voltage and multi.
Have anything like that?
turboV lite?
What does that require?
 
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Raja@ASUS said:
Ai Suite 3 uses Java so it could be that as well. Needs to be on the latest version.
Click to expand...

I didn't install java before and it worked. I installed the latest version of java as well just now and same issue.

Literally the only thing that changed when it stopped working was the bios change. Is there a way to back up the settings of the bios and I can try flashing back to the old bios? It resets all my settings each time I flash the bios.
 
munkle said:
Literally the only thing that changed when it stopped working was the bios change. Is there a way to back up the settings of the bios and I can try flashing back to the old bios? It resets all my settings each time I flash the bios.
Click to expand...

Check 3-59 of the motherboard manual. That might work., unless there are any UEFI table changes.
 
No it is the same build on both boards. The numbers are different depending upon when the first UEFI for each board was released to the public. The 8.1 page probably just needs an update.
 
The Mac said:
Just got my Z97-A and Devils Canyon 4790K installed over the weekend.

Im shocked at the difference in gaming experiences.

Coming from a 2500K OCed to 4.5 on a P8P67, i didn't think there would be a lot of difference. I just upgraded because it had been a while, and i was bored.

The improvement in experience really is impressive.
Click to expand...

That's just great. I was perfectly happy with my P8P67 Pro and 2600K and you go write that. Now I'm looking through the MicroCenter CPU/MB ads and fighting off temptation.
 
lol...

well, lets put it this way as an example:

DA2 was nice on the 2500k and my 290 vapor-x, but with DC its nauseatingly smooth.

As in a get vertigo sometimes turning too fast....

And thats with 8K replacement textures...
 
I have 2 issues, I would like help with. It might be me though, I upgraded from a X58 Asus Board, so I was familiar with that type of BIOS, so I'm learning this UEFI Bios and I might have changed something that I should not of.

1: None of the USB 3.0 ports are working at USB 3.0 speeds, they all work though just at 2.0 speeds.
2. My Plextor M6e seems "Slow", comparing my benchmark scores with other review sites that have used this drive; I’m not getting anywhere close to their scores. I'm using AS SSD as a benchmark, for example, Guru3d got 1145 score using a z87 and i7-4770k, and I’m using the M.2 connector and I’m getting 887, using the system in my Sig, funny thing is the 250GB Samsung EVO is getting 1100 after I put in the 13.1 RST drivers. And for a real world test, the EVO is a full 5 seconds faster into windows than the Plextor. I have updated the BIOS to 1204 and the firmware on the Plextor drive is 1.03. Both of those are the latest as far as I can tell. This has happened on a fresh install of Windows 7 64bit, and Windows 8.1 64bit.

Thanks for your help.
 
A few question for you Mark before we can answer.

1) Which board are you using now?



2) Which drivers have you loaded for USB in Win 7? Latest from the website or from the support disk?

3) Which USB 3.0 devices are you connecting and to which ports?

4) Not sure about Plextor M6e scores in that benchmark as I have personally never ran it. I do have the drive on an Z97-Deluxe and it works fine. For storage benchmarks some of the C-states need toggling for best scoring. System setup and parts used can play a part in the overall score as well. BOOTing into the OS can come down to hardware fast BOOT/GPT I think also. Not sure what type of installs you are performing there. Depends how hardware hands off that device.

5) Which settings have you changed in UEFI?


I'm not an expert on storage benchmarks so maybe someone else can chime in.
 
Thanks for the reply,

1: Z97-A
2: I have loaded the drivers from the Support Disk, and the Drivers from the Website. Makes no difference, USB 3.0 still does not work. Also, I have nothing in the Device Manager that has a "!" on it.
3: I have an External HDD and a flash drive, both are USB 3.0. I can plug them into my wife’s computer and get USB3.0 speeds out of them. I have tried all 4 of the rear ones. I do not have the front USB 3.0 connector connected as my current case does not have USB 3.0 ports on it.
4: It works, just has not impressed me with the "speed increase" over standard SATA 3.0. Also, looking at the manual, it says that SATA Express Port and the M.2 Socket share bandwidth; I don’t have anything plugged into the Black Connector which is the SATA Express Port. I have the one SSD and the 2 WD HDD's plugged into the gray ports.
5: First, I went with factory defaults, then I changed the PCIEx1 port setting to M.2 mode, and I changed the memory setting to use the #1 XMP memory profile as my memory has 2 XMP profiles.
 
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3) What's the make and model of the drives? Does Windows recognise them as USB 3.0 devices (any superspeed messages)?

Not heard of anyone else saying they are not getting USB 3.0 speeds. What are you using to measure the speeds and what are the speeds you are getting?
 
3: Toshiba Canvio 500 GB USB 3.0 Portable Hard Drive - HDTC605XK3A1. I am mainly using it for movie transfers, 2-3GB per movie, usually around 10-17 movies at a time. Using windows 7's File Dialog, wife’s computer, same files, same OS, getting 56-70mb/s, on my computer, 22-25mb/s. Also, no messages from the OS, also the Toshiba has a drive activity light, and white is USB2.0 and blue is USB3.0. Wife’s computer it’s blue and on mine, it’s white.

This is out of the manual:
• These connectors are based on xHCI specification. We recommend you to install the
related driver to fully use the USB 3.0 ports under Windows® 7.
• The plugged USB 3.0 device may run on xHCI or EHCI mode depending on the
operating system’s setting.

I suspect this is my problem, my wifes computer needed a driver for USB3.0 to work, but for some reason, this is not installing for me from the support disk, or I am missing this driver on the website.
 
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Thanks Raja,

I don't know why the Support Disc did not install the Intel USB 3.0 driver for the Win7 and Win8 install's. But I was able to look at the Disc manually and get the USB driver installed and working.

So thanks again.
 
Got a question about Ai Suite 3.
M/B Asus Maximus Gene VII, Windows 8.1

I've created an overclocking profile and configured a game in Turbo App section to use this profile. Unfortunately when the game runs it does not switch to that profile. Am I missing something?
 
Off the top of my head - on the DIP screen before you get to Turbo App the power saving formula profile needs to be set to Auto I believe, otherwise Turbo App won't work (needs auto to dynamically adjust clock speed).
 
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Raja@ASUS said:
Off the top of my head - on the DIP screen before you get to Turbo App the power saving formula profile needs to be set to Auto I believe, otherwise Turbo App won't work (needs auto to dynamically adjust clock speed).
Click to expand...

Thanks, I'll try that.

Another question: My BIOS settings are configured with pretty much everytinhg on Auto. AI Overclock Tuner is set to XMP. By some reason, some software packages (a few installers at least) report CPU speed as 800MHz and refuse to install/run while CPU-Z and AI Suite show it correctly - 4400MHz.
Is it because of the Boot Performance mode [Max Non-Turbo Performance] BIOS setting?
 
That just sounds like CPU power saving mode - which happens when there is little load on the system. Unless you have applied a power saving profile..
 
Raja@ASUS said:
That just sounds like CPU power saving mode - which happens when there is little load on the system. Unless you have applied a power saving profile..
Click to expand...

I'm talking about this:

N2z6XHC.png


and no, I have a game running on the second screen. And I see the same value on the BIOS Main Menu under Speed.
 
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Would not worry about what those tools report - they are just seeing the minimum CPU speed and not the current it seems.
 
ashmelev75 said:
I'm talking about this:

[snip]http://i.imgur.com/N2z6XHC.png[/snip]

and no, I have a game running on the second screen. And I see the same value on the BIOS Main Menu under Speed.
Click to expand...

I'm sorry, not trying to thread crap but I feel the need to reply

He's right about the OS reporting minimum CPU speed. It's actually an issue with windows 8.1 and the fact that it is basically still built for mobile devices.

There's 2 things you can do:
1) go to Windows Power Settings and just change to High Performance. Alternately change minimum processor speed in Balanced mode to 100%.
2) Turn off Speedstep and change C-state to Enabled not Auto. This solves latency problems and stuttering in programs that aren't tied into Windows 8.1 very well--like Google Chrome, which Windows reports as "idle" when it isn't.

Done this way you should still see your cpu vcore dropping to 0.18 or w/e almost nothing, but the procs will stay pegged at your Turbo Multi.

Raja and Jkramp are sticking to their story that this is an "exploit". I've tested 3 different z87 boards and now 2 different z97 boards from 2 different vendors and they are all capable of this completely stable and not complex "exploit". It just uses a tiny bit more power...

Also, turn off SVID support per UEFI instructions.
 
I think it's possible that the triple booting issue has something to do with system fan orientation while using the onboard fan headers or the use of bad fan splitters on the onboard headers. So, as The Mac says, "working as intended" most likely. A lot of these things are technically user error... but it doesn't make them any easier to solve.

Edit: The above statements include vague and speculative terms like "possible" and "technically". It is intended for users of these boards and not for official comment by Asus representation.
 
The Mac said:
Just got my Z97-A and Devils Canyon 4790K installed over the weekend.

Im shocked at the difference in gaming experiences.

Coming from a 2500K OCed to 4.5 on a P8P67, i didn't think there would be a lot of difference. I just upgraded because it had been a while, and i was bored.

The improvement in experience really is impressive.
Click to expand...

Can you do me a favor and run latencymon http://www.resplendence.com/latencymon for a couple of hours and post the results including screenshot? Also what os, gfx driver are you using? If you care to do this I would greatly appreciate it. Also please tell me if you run it at a constant speed or use something like intel enhanced speedstep do downclock while idle.

Im considering upgrading my 2500 that I have been running at 4.5 too :)
 
win7 x64 ultimate, Catalyst 14.6 RC2 video driver, intel stock speedstep, no Asus enhanced core.

running latencymon now, will post screenshot later.
 
The Mac said:
win7 x64 ultimate, Catalyst 14.6 RC2 video driver, intel stock speedstep, no Asus enhanced core.

running latencymon now, will post screenshot later.
Click to expand...

Thanks Im really curious about this board.

About the doubleboot issue. I have a z68 currently and havent had that. Maybe your theory is correct about the fans, I always disable notifications for cpu fan on asus boards since it wont recognize them (3 pin).
 
I went out to Microcenter last night and picked up a Sabertooth Z97 Mark 2 and a 4790K. I'm going to start a new build today, but I'm concerned that the Mark 2 is on a pre Devils Canyon BIOS. According to ASUS this board wasn't compatible until BIOS 1008 which released on 2014/05/30. What are the chances that this board has at least 1008 flashed already, and if it doesn't am I going to have to find a loaner CPU first?
 
Bladestorm said:
I went out to Microcenter last night and picked up a Sabertooth Z97 Mark 2 and a 4790K. I'm going to start a new build today, but I'm concerned that the Mark 2 is on a pre Devils Canyon BIOS. According to ASUS this board wasn't compatible until BIOS 1008 which released on 2014/05/30. What are the chances that this board has at least 1008 flashed already, and if it doesn't am I going to have to find a loaner CPU first?
Click to expand...

I would call them and ask. If they are decent they might offer you a replacement if its an old bios. Theres no way to upgrade bios without a cpu.

If you check the revision microcenter, asus or google might now what bios is on it.
 
uHCekCg.jpg


CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 2:04:40 (h:mm:ss) on processors 0,1,2 and 3.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: MAIN-PC
OS version: Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z97-A
CPU: GenuineIntel Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Logical processors: 8
Processor groups: 1
RAM: 16326 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 4000.0 MHz
Measured CPU speed: 4821.0 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 236.796484
Average measured interrupt to process latency (µs): 5.122157

Highest measured interrupt to DPC latency (µs): 212.732841
Average measured interrupt to DPC latency (µs): 0.916931


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 55.2990
Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.000940
Driver with highest ISR total time: hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

Total time spent in ISRs (%) 0.001752

ISR count (execution time <250 µs): 587349
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 857.790
Driver with highest DPC routine execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.005430
Driver with highest DPC total execution time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Total time spent in DPCs (%) 0.018176

DPC count (execution time <250 µs): 5977916
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 1
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 3723
Hard pagefault count of hardest hit process: 3567
Highest hard pagefault resolution time (µs): 77930.1330
Total time spent in hard pagefaults (%): 0.003304
Number of processes hit: 7


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 22.485330
CPU 0 ISR highest execution time (µs): 55.2990
CPU 0 ISR total execution time (s): 1.048394
CPU 0 ISR count: 587349
CPU 0 DPC highest execution time (µs): 857.790
CPU 0 DPC total execution time (s): 8.235909
CPU 0 DPC count: 4449168
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 8.814461
CPU 1 ISR highest execution time (µs): 0.0
CPU 1 ISR total execution time (s): 0.0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 137.83550
CPU 1 DPC total execution time (s): 1.236343
CPU 1 DPC count: 658244
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 35.893501
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 129.11150
CPU 2 DPC total execution time (s): 0.647949
CPU 2 DPC count: 430552
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 4.450273
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 59.2460
CPU 3 DPC total execution time (s): 0.756924
CPU 3 DPC count: 439953
_________________________________________________________________________________________________________
 
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probably process explorer or my APC monitor. I couldnt really exit those.
i did exit all my normal TSRs before i ran it(aida64, LCDHost, Logitec Gamming software, etc.)
 
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