Trine 2 killed my GPU...

cortexodus

cortexodus

[H]ard|Gawd
Joined
Feb 20, 2009
Messages
1,614
My 780 HOF is no more... :(

Playing Trine 2 for the first time and probably 10min into the game my system just insta-powers down. No warning or anything. I smell the tell-tale robot fart stink that says something electronic just let out its magic smoke. Pull open the case and the GPU is literally burning hot. Heat is radiating outward from it. Pull it, let everything cool down with no juice to the system. Confirm that system boots without GPU installed.

System only "blinks" when I attempt to power it back up with 780 installed. Drop in one of my old 570's and everything is back up for now. I'm so fucking depressed. :(
 
Hey now, be nice to Trine. Sounds like it would have happened with any game. :p
 
Honestly I'm not sure what your trying to say OP. RMA it. Hopefully your still in Neweggs or your store's warranty period because Galaxy is pulling out of the US.
 
This really sucks, been there before too. :( Please keep us posted on Galaxies RMA process. Hope it still is active.
 
King Icewind said:
Hey now, be nice to Trine. Sounds like it would have happened with any game. :p
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I'm sure that's true.

*Actually, I'm not so sure that's true now that I've poked about a bit. Seems there a lot of people out there that have had serious issues with overheating when playing Trine 2. To the point that the dev posted about it. It still seems pretty insane that any game would cause this card to suddenly overheat and die.

PCunicorn said:
Honestly I'm not sure what your trying to say OP. RMA it. Hopefully your still in Neweggs or your store's warranty period because Galaxy is pulling out of the US.
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Just that I was gaming and it went kaput. Correlation is not causation, I'm not actually blaming Trine 2 for killing the card. I'm trying to get the RMA ball rolling... I really hope it works out.

Direfox said:
This really sucks, been there before too. :( Please keep us posted on Galaxies RMA process. Hope it still is active.
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I called their support line and the guy I talked to listened to my description of the trouble and asked if there were any visibly burnt components (there aren't) and then said to hit up the RMA process on the site. I filled out a ticket... Hope they can replace the card. I can't afford to replace it.
 
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Cool story bro... failing to see the point of the thread. For a second thought I was reading a Facebook post...

Likely any game or stress would have caused the failure. I am positive it has nothing to do with trine.
 
Were you on a custom BIOS, should be impossible for any modern GPU to overheat on stock BIOS, they will throttle then shut down first.
 
jmilcher said:
Cool story bro... failing to see the point of the thread. For a second thought I was reading a Facebook post...

Likely any game or stress would have caused the failure. I am positive it has nothing to do with trine.
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I'm not sure why you feel the need to be jerky about the thread... If you're not interested, then move along.

After looking around at other posts on the web regarding overheating in relation to Trine 2 I suspect it played a part in the failure to some extent. I've run literally everything else I've played at maximum settings without any issue for hours on end.
 
Spazturtle said:
Were you on a custom BIOS, should be impossible for any modern GPU to overheat on stock BIOS, they will throttle then shut down first.
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Not custom, no. I did have the latest BIOS provided by Galaxy for the 780 HOF which was put out to address rapid clock fluctuations in some games. Outside of that, everything in my machine was at stock.
 
cortexodus said:
I'm not sure why you feel the need to be jerky about the thread... If you're not interested, then move along.

After looking around at other posts on the web regarding overheating in relation to Trine 2 I suspect it played a part in the failure to some extent. I've run literally everything else I've played at maximum settings without any issue for hours on end.
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Just trying to help people differentiate between facebook and a computer technology forum. :eek:

Sometimes people may accidentally not logout of one and post on the other. ;)

And arguably anything that stresses the card played a part to a certain extent. We have all probably had a GPU die on us. Just RMA it and enjoy your games :)
 
jmilcher said:
We have all probably had a GPU die on us. Just RMA it and enjoy your games :)
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This is the first time I've ever had a GPU go up in smoke this way. I guess I can now count myself among those you describe, sadly :(

I really do hope I can "just RMA it". There doesn't seem to be a lot of confidence floating around in regard to Galaxy at this particular moment. Whether my ticket submission will achieve anything remains to be seen.
 
cortexodus said:
This is the first time I've ever had a GPU go up in smoke this way. I guess I can now count myself among those you describe, sadly :(

I really do hope I can "just RMA it". There doesn't seem to be a lot of confidence floating around in regard to Galaxy at this particular moment. Whether my ticket submission will achieve anything remains to be seen.
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I RMA'd a 4870 with them years ago effortlessly. Hopefully nothing has changed.
 
cortexodus said:
I'm not sure why you feel the need to be jerky about the thread... If you're not interested, then move along.
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jmilcher said:
Cool story bro... failing to see the point of the thread. For a second thought I was reading a Facebook post...
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Dude's the biggest troll on this entire website that I've noticed so far. Apparently he sets the tone for what should and should not get posted on [H]. Luckily the mods don't just delete your threads because it doesn't suit jmilcher. Long as you handle his trolling with class like you have in this thread. The whole "cool story bro" thing deserves a painful death.
 
PCunicorn said:
Honestly I'm not sure what your trying to say OP. RMA it. Hopefully your still in Neweggs or your store's warranty period because Galaxy is pulling out of the US.
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That's blatantly false as Galaxy has said numerous times in this forum that they will continue to honor warranties in the US.
 
kirbyrj said:
That's blatantly false as Galaxy has said numerous times in this forum that they will continue to honor warranties in the US.
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I didn't respond to PCUnicorn on this subject since I've been very closely watching the whole Galaxy US market thing. Having an expensive card that may no longer be well supported by the manufacturer has been kinda freaking me out since it all went down and I've been keeping my fingers crossed and all settings at stock as a result (which has really been the case since about a week after I got it, as OCing didn't provide results that were tangible enough to me in-game to offset the risk and the noise from 100% fan speed). That didn't keep me safe this time apparently.

In any case, I have already received a request from their tech support to provide clear pictures of the front and back of the card as well as confirmation that all connections were secure at the time of the issue. I've provided the pics as well as some pics of the current config with the 570 to show that the 6 pin portion of my 6+2 links is powering another card without issue.
 
That's a bad sign already. They are asking for pictures of your wiring before they even receive your card in for warranty? Sounds like they are trying to say it is user error in advance. Good luck!
 
My graphics card fried while playing Trine 2 as well. I made it to the end of the first level (probably about 10 minutes) and the computer turned off. I tried powering the computer up again and heard a loud pop. It ended up frying my power supply as well.

I had an XFX 6870. I sent it in for an RMA and got a 7850 back so I can't complain. This happened back in July.
 
Pretty sure Trine 2 didn't kill the card, might be more accurate to say that the load from the game uncovered a flaw in the build of the card ;)
 
cageymaru said:
That's a bad sign already. They are asking for pictures of your wiring before they even receive your card in for warranty? Sounds like they are trying to say it is user error in advance. Good luck!
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Agreed. My immediate reaction was "Wow, they are already looking for any reason to instantly decline this RMA request." Fortunately, despite whatever toasted on the card, it appears to be otherwise pristine. I take good care of my gear. There's nothing saying they won't still decline the RMA since they've only "escalated to the RMA Department for replacement approval". It's not approved yet.

jaywxman said:
My graphics card fried while playing Trine 2 as well. I made it to the end of the first level (probably about 10 minutes) and the computer turned off. I tried powering the computer up again and heard a loud pop. It ended up frying my power supply as well.

I had an XFX 6870. I sent it in for an RMA and got a 7850 back so I can't complain. This happened back in July.
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Your story and mine are mirrored in a number of other threads. I don't know how much direct correlation can be drawn specifically to Trine 2 (Kor's statement is probably correct), but it does seem a bit coincidental.

Kor said:
Pretty sure Trine 2 didn't kill the card, might be more accurate to say that the load from the game uncovered a flaw in the build of the card ;)
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I'm inclined to agree. I ran some CUDAminer on my HOF for a couple hours one day just to see how it would do with that, but I did it with the turbo boost button engaged, so the fans were hard-set to 100% and the temp never topped 72C. It's likely that Trine 2 just represented an insane load that I should have been mitigating with more fan speed. I think it's odd though that my card didn't crank the fans up (I would have noticed this since it's pretty loud), throttle or induce a restart, but instead went directly to "release the smoke!". Oh well, nothing to do now but hope for good RMA :(
 
A little surprising that something like this could happen.
Why didn't the card just "crash" the game (aka shutdown) when it got too hot?
 
HFBallad said:
A little surprising that something like this could happen.
Why didn't the card just "crash" the game (aka shutdown) when it got too hot?
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As others have indicated, it most likely was just stress inducing a failure in a defective unit. However, I do wonder why the card didn't either throttle, crank the fans, or just fail out to a restart though. Instead, it's like it cooked itself to death. The card was literally so hot it was like holding your hand in front of a small fire when I initially popped the hood on my case.

In any case, my RMA was approved and I sent the card out. Hopefully I will be seeing a replacement sometime soon. I'm not holding my breath though based on all the recent Galaxy news.
 
How strange.

In my experience with an EVGA GTX 480 & overheating it seems OPs card should've just stopped running / froze PC and or black screened when it hit a certain temp, In my case the gpu heat sink had formed a wall of dust / cat hair (?) near the fan which caused blockage of cool air, the card was approaching 100C under load and would randomly freeze / black screen. Took off fan shroud and cleaned it all out, been running fine ever since (still using it today).
 
cortexodus said:
As others have indicated, it most likely was just stress inducing a failure in a defective unit. However, I do wonder why the card didn't either throttle, crank the fans, or just fail out to a restart though. Instead, it's like it cooked itself to death. The card was literally so hot it was like holding your hand in front of a small fire when I initially popped the hood on my case.

In any case, my RMA was approved and I sent the card out. Hopefully I will be seeing a replacement sometime soon. I'm not holding my breath though based on all the recent Galaxy news.
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The card throttles when the GPU itself is overheating, I don't think there is anything in the monitoring for VRM temperatures however. I would bet money you cooked a VRM, not the GPU.
 
Usually you'll just get a nice instantaneous system shutdown if you manage to get the temperature extremely high - and this typically happens BEFORE something eats shit.

I've seen a few cards with failed fans do it, like a 4850 and GTX 260 (mine). The 260 got HOT, like 105c at the desktop hot, literally painful to touch near the back of the case hot - in a case with quite good air flow, and it'd get there in minutes from a cold boot.
 
Damn. Good luck OP.

I RMA'ed a Galaxy Card about 6 months ago, and had no problems. Keep us posted :)
 
Rizen said:
The card throttles when the GPU itself is overheating, I don't think there is anything in the monitoring for VRM temperatures however. I would bet money you cooked a VRM, not the GPU.
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I looked as closely as a I could at the VRM area and saw nothing indicative of 'splosions but it's not exactly easy to see when the heatsink covers 9/10ths of the view, and I wasn't willing to take the heatsink off to look more closely. I suspected VRM immediately as well. Fan speed vs GPU usage is something I'll be closely watching from now on whenever I'm loading a game I've never played before.

|-Goku-| said:
Damn. Good luck OP.

I RMA'ed a Galaxy Card about 6 months ago, and had no problems. Keep us posted :)
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I've received an email from Galaxy support saying a replacement card is on the way. Crossing my fingers that all will be well! :D
 
cortexodus said:
I looked as closely as a I could at the VRM area and saw nothing indicative of 'splosions but it's not exactly easy to see when the heatsink covers 9/10ths of the view, and I wasn't willing to take the heatsink off to look more closely. I suspected VRM immediately as well. Fan speed vs GPU usage is something I'll be closely watching from now on whenever I'm loading a game I've never played before.



I've received an email from Galaxy support saying a replacement card is on the way. Crossing my fingers that all will be well! :D
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Sweet! Thats good to hear. Glad they are still honoring the warranty. :)
 
Bought Trine 2 as a GPU stress test tool. Rather for it to blow up now within return period then have to deal with RMA.
 
mi7chy said:
Bought Trine 2 as a GPU stress test tool. Rather for it to blow up now within return period then have to deal with RMA.
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I wonder what about Trine2 is actually stressing GPUs. I'm running everything on max and I never drop below 60 fps, yet for some reason this game hard locks/crashes after about every 15 minutes. I don't get it, I can run Crysis 3/BF4/Witcher 2 maxed for hours, but I can't even run this game for a quarter of an hour lol.
 
Did you read the linked blog post? Seems mostly tied to the MSAA
 
melk said:
Did you read the linked blog post? Seems mostly tied to the MSAA
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In the post on Steam from the dev, they indicate that it's SSAA that's inflicting the pain, specifically because they don't have the option to do MSAA (deferred rendering).

MrAgmoore said:
Those are some amazing graphics
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Even the first one was nice. However, for the 10min I got to play Trine 2 my jaw was slack most of the time. I realize that being a 2.5D platformer allows for nice constraints on view and such, but they managed to jam so much detail into every frame that it's really gorgeous.
 
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