Eizo CX240 Review

sblantipodi · Jan 8, 2014

Namelessme said:
Agree with the facebook idea. Strangely they seem faster to respond to facebook posts than actually emailing the company directly. I would think you could return the monitor to the retailer too .... sort of crazy to think such an expensive monitor couldn't be returned/exchanged for bleed. And if Eizo stands by that comment that it's normal for a 1K monitor to have bleed, then yeah, it means it's pointless for anyone to ever buy from Eizo in the first place. In my opinion, no monitor should have bleed, unless it's a cheapo no-name model <$200. High-end Eizos should be perfect.

problems are never with eizo itself but with the technical assistance who manage the eizo services.
if you write on facebook, eizo people will read your problem and will hurry up the technical assistance.

Namelessme · Jan 8, 2014

sblantipodi said:
problems are never with eizo itself but with the technical assistance who manage the eizo services.
if you write on facebook, eizo people will read your problem and will hurry up the technical assistance.

That makes some sense, I guess, but you'd think whomever handles Eizo customer support/tech assistance should be the same people who respond on Eizo's facebook.

We sort of need an Eizo person on this forum for things like this... such as we have with NEC (Art). I'm not aware of any Eizo managers who frequent this forum though.

Svarog · Jan 9, 2014

They send me a replacement model after all. Same Mfd 21-06-2013.

This one is perfect.

Also the Fan is 100% silent, something was wrong with the other fan. I can't hear this one at all and it's definitely spinning.

Nirvan · Jan 9, 2014

Svarog said:
They send me a replacement model after all. Same Mfd 21-06-2013.

This one is perfect.

Also the Fan is 100% silent, something was wrong with the other fan. I can't hear this one at all and it's definitely spinning.

Very nice. I was also looking at this monitor but the fan noise was a big negative for me.
Did you got the replacement from the retailer or EIZO?

Svarog · Jan 9, 2014

Nirvan said:
Very nice. I was also looking at this monitor but the fan noise was a big negative for me.
Did you got the replacement from the retailer or EIZO?

From the retailer, they only sell EIZO. The replacement i got was inspected before shipping.

And you can trust me on the fan noise. I'm a sucker for silence myself, i have a near inaudible Gaming PC.

All models after May 2013 should have the new updated fan, wich is inauble. I guess mine was faulty or an old fan was used by mistake.

Murzilka · Jan 9, 2014

Can you please describe the return process in more details? I understand that at first the eizo retailer refused to accept the return but then they agreed?

Svarog · Jan 9, 2014

They never refused a return, they said it was within spec.

I also noticed it's not bleeding, it has to do with presure on the screen. The one i got now seems to have it slighty aswell. When i push against the back of the monitor housing it gets a lot worse. So the panel is perfectly fine, but it's extremely sensitive to presure.

Murzilka · Jan 9, 2014

Ok I see. My eizo retailer told me today that they wouldn't accept the monitor most likely just because of the bleed, but only for it having the hair under the coating and that it turns off\on by itself. Talking about fg2421 here.

Svarog · Jan 9, 2014

Now the monitor has heated up the problem is as worse the other one.

It's 100% not Bleeding but pressure caused from behind.

This really sucks.

I already returned 2 monitors at the retailer, the FG2421 and the previous CX240.

Murzilka · Jan 9, 2014

Man all these monitors are not real eizos... Only CG line can be considered as EIZO monitor. They have eizo special chip and zero dead/bright pixels warranty for a year. Any other model is pure lottery and no warranty on quality... At least you can return them without hassle! In my case I'd be stuck with the bleeding foris if not the eyebrow hair which is a clear defect. I think Jesus came down and put his eyebrow hair into my monitor in the new year's eve so that I could return that piece of shit several days later on, because I honestly did not see any hair when I was testing the monitor before the purchase.

Svarog · Jan 9, 2014

Posted my issue on the EIZO Facebook page, hopefully they can tell me more.

It's not really a defect, but a design flaw. The panel itself is flawless, it's plain pressure causing this.

I don't want to be knocking on the retailers door for the third time either.

seiyafan · Jan 9, 2014

I had a similar encounter: http://hardforum.com/showthread.php?t=1798793&highlight=

Lebowsky · Jan 9, 2014

I'm tempted to exchange because of the fan noise, but since my screen is perfect I don't want to tempt the devil and receive one with bleed :/ sorry to see two of the screens you got has issues

Svarog · Jan 9, 2014

Here is a picture of my current model, if you compare it to the photo on the previous page you see it's 100% at the same spot.

Svarog · Jan 9, 2014

Well i'm speechless about this:

Dear XXXXXXXXXXXXX,

Thank you for contacting Eizo. Your satisfaction is of the utmost
importance to us.

We suggest leaving the monitor on a pure white screen for several hours
(7+) with the brightness turned up. This may allow the bezel to relax
relieving the pressure on the panel.

From the images received it appears that this monitor may be within
manufacture specifications and we would suggest you contact your local
Eizo distributor if you have further questions.

Should you require further assistance from us, please feel free to send us
another message or contact us on the following US number 1-888-900-8383 or
refer to the link below for your nearest support desk where a customer
service advisor will assist you.

http://www.eizo.com/na/contact/index.html

Sincerely,
Edward Wilson

Calling this within Spec leaves me shocked for a 900 Euros monitor.

Murzilka · Jan 9, 2014

Yes, they don't accept returns based on bleeding. Once they have your money and you overlooked the backlight bleed - your pretty much fucked up.

Svarog · Jan 9, 2014

Murzilka said:
Yes, they don't accept returns based on bleeding. Once they have your money and you overlooked the backlight bleed - your pretty much fucked up.

Well it's not bleeding in this case, it's pressure on the panel caused by a design flaw inside.

Murzilka · Jan 9, 2014

Svarog said:
Well it's not bleeding in this case, it's pressure on the panel caused by a design flaw inside.

Maybe but it's still qualified as unacceptable return by eizo. Only your retailer can help you with that. Accept your monitor and give you another one, or refund it, and store your monitor as new for new customers. That's how it works with eizo. EIZO itself will never accept it as a flaw and exchange it for another sample nor will it return the money.

sblantipodi · Jan 9, 2014

Svarog said:
They send me a replacement model after all. Same Mfd 21-06-2013.

This one is perfect.

Also the Fan is 100% silent, something was wrong with the other fan. I can't hear this one at all and it's definitely spinning.

this is what I want to hear from EIZO.

sblantipodi · Jan 9, 2014

Svarog said:
Now the monitor has heated up the problem is as worse the other one.

It's 100% not Bleeding but pressure caused from behind.

This really sucks.

I already returned 2 monitors at the retailer, the FG2421 and the previous CX240.

pressure? what are you talking about?

Svarog · Jan 9, 2014

sblantipodi said:
pressure? what are you talking about?

Pressure from the housing.

I got the feeling it's related to the weight of the monitor, causing the housing to flex and bend causing it to put pressure on the corner of the panel.

When i lift the monitor up to support it and apply pressure on the back where arm is holding the whole panel, the bright spot disappears.

So it's not pressure and not bleeding.

It's a design flaw.

Namelessme · Jan 9, 2014

I may be wrong, but isn't most bleeding due to an improperly aligned panel? So to call it pressure or a design flaw I guess is technically correct, but it's still bleed, right?

One thing I guess you could try is ... if you have easy access to the screws on the back panel, make sure all of them are tight. Perhaps it will push the panel into place a bit better. Alternatively if too tight, they could be loosened a bit. Normally for bleed issues, it's bezel/panel placement, or at least that is what I assumed. And I doubt you want to open it all up and try moving the panel about.

Sad about Eizo and how they feel this is within spec. I think the industry has moved to where defects like this are so commonplace, they hope people will feel they are now 'normal'. Same with IPS glow too ... bright spots, glowing panels... sure they look weird to anyone who used an older monitor, but I guess they hope people just get used to them.

GearChoices · Jan 9, 2014

This is exactly why I was willing to pay more to get an EV2336W from B&H Photo instead of a BL2411PT from NCIX US. Although they have you pay return shipping, B&H (at least theoretically) does not have a rigid return policy for defective monitors. And although NCIX US offers a special monitor RMA policy for an additional price, they do not offer it for many of their monitors (including the BL2411PT).

With the widespread quality control problems the display companies have intentionally built into the industry to save money, I refuse to buy anywhere that does not have a good return policy on monitors, and if the monitor is not sold by one of the good sellers, then I will not be buying that model. From what I have seen, in the US that mainly limits it to certain brick and mortar retail outlets, Amazon, B&H, and to a limited extent NCIX (when they offer their additional policy purchase for the specific monitor).

Like namelessme said, the direction the display industry has taken is really sad.

Svarog · Jan 9, 2014

Namelessme said:
I may be wrong, but isn't most bleeding due to an improperly aligned panel? So to call it pressure or a design ally correct, but it's still bleed, right?

One thing I guess you could try is ... if you have easy access to the screws on the back panel, make sure all of them are tight. Perhaps it will push the panel into place a bit better. Alternatively if too tight, they could be loosened a bit. Normally for bleed issues, it's bezel/panel placement, or at least that is what I assumed. And I doubt you want to open it all up and try moving the panel about.

Sad about Eizo and how they feel this is within spec. I think the industry has moved to where defects like this are so commonplace, they hope people will feel they are now 'normal'. Same with IPS glow too ... bright spots, glowing panels... sure they look weird to anyone who used an older monitor, but I guess they hope people just get used to them.

Ye, as you said the issue is related to bad panel alignment within the housing. Just like pressing on the panel with your finger you also get a bright/dark spot, and that's the case here.

I think i can fix it really easy with a couple of zipties from what ive seen so far.

The problem goes away when i press the top middle outside housing (plastic) against the inside metal housing. And since both the plastic and metal housing are filled with holes for venting, i can tie it all together to get the pressure i want without having to open it up.

I will have go at this tomorrow.

Lebowsky · Jan 9, 2014

Nice, keep us posted on your endeavours Svarog.

Still, like you said Namelessme, this is rather disappointing that every company is letting defective monitors become the norm.

You can complain all you want like Murzikla about Eizo, the thing is, there just doesn't seem to be any reliable manufacturer in 2014.

Svarog · Jan 10, 2014

EIZO Europe responded aswell.

Not telling me it's within spec, but taking the problem serious and forwarding it EIZO Japan.

---------------------------------------

I also noticed a bad pixel on the lower right, seems to be a hot pixel as it's white.

So this one is going since this Monitor has "Pixel Fault Class 1" stamp on it.

sblantipodi · Jan 10, 2014

Svarog said:
Pressure from the housing.

I got the feeling it's related to the weight of the monitor, causing the housing to flex and bend causing it to put pressure on the corner of the panel.

When i lift the monitor up to support it and apply pressure on the back where arm is holding the whole panel, the bright spot disappears.

So it's not pressure and not bleeding.

It's a design flaw.

it seems incredible that EIZO can make a things like that.
why we haven't seen this problem in the various reviews?

Namelessme · Jan 10, 2014

sblantipodi said:
it seems incredible that EIZO can make a things like that.
why we haven't seen this problem in the various reviews?

Why would you expect to? First off, I expect a lot of reviewers are sent cherry-picked monitors. And besides that, bleed isn't consistent with every single monitor from a manufacturer. Perhaps the exception may be the 24" Samsung PLS, which bled all over the place.

Just because the model this person has some bleed, it doesn't mean every single one will.

Svarog · Jan 11, 2014

sblantipodi said:
it seems incredible that EIZO can make a things like that.
why we haven't seen this problem in the various reviews?

All those reviews use monitors from 2012.

Both the ones i had are from the 6th month of 2013.

Namelessme said:
Why would you expect to? First off, I expect a lot of reviewers are sent cherry-picked monitors. And besides that, bleed isn't consistent with every single monitor from a manufacturer. Perhaps the exception may be the 24" Samsung PLS, which bled all over the place.

Just because the model this person has some bleed, it doesn't mean every single one will.

The bleeding is exactly the same on both models at the exact same spot. They must have changed something overtime which causes it.

It's not just "some" bleeding, in person after 2 hours operating time it's extremely bad for a monitor in this price range.

Namelessme · Jan 11, 2014

Svarog said:
All those reviews use monitors from 2012.

Both the ones i had are from the 6th month of 2013.

The bleeding is exactly the same on both models at the exact same spot. They must have changed something overtime which causes it.

It's not just "some" bleeding, in person after 2 hours operating time it's extremely bad for a monitor in this price range.

Well, my point was, not every single monitor will have the same exact bleed, at least usually. Lebowsky's doesn't have it (or at least I think it doesn't have it). It could be a certain batch has it, however, and perhaps you were unlucky to get 2 from the same batch. And I didn't mean to minimize the issue of the bleed, as I already stated it was unacceptable for a monitor that costs that much.

Svarog · Jan 27, 2014

Good news!

It came back from RMA today with a replaced panel.

It's flawless now

Lebowsky · Jan 27, 2014

congrats. nice to see Eizo held up their end with the RMA.

Svarog · Jan 30, 2014

Well i had my EV2436W RMAed aswell due to a yellowish spot, they replaced the panel aswell.

The RMA Service of EIZO Europe been really great for me both times i used it.

Lebowsky · Feb 1, 2014

how is the fan noise on your new one btw?

Svarog · Feb 1, 2014

Dead silent, cuz it's the same Fan and Housing.

All they replaced was the Panel.

Vega · Feb 1, 2014

Svarog seems problems follow you wherever you go. Multiple monitor replacements with this model costing twice as much as the FG2421...

Bluesun311 · Feb 1, 2014

Vega said:
Svarog seems problems follow you wherever you go. Multiple monitor replacements with this model costing twice as much as the FG2421...

No disrespect intended, but this seems par for the course. The more money I'm paying for something the more likely I am to be obsessive about imperfections.

I've sent FOUR fg2421s back to retailers but what else can I do but keep trying for a nice panel that works and all that since it really has no competitor for motion blur +color depth right now :O

The CX240 doesn't seem right for the job at hand exactly, by comparison, and it's pricey, obviously.

Fair enough 3 of the fg2421's I've had so far were Open Box from Newegg, so let's not even count them.

The 4th was NIB from Provantage and had a dead pixel damn near center screen. It restarted itself ONE time in the 2 days I had it, so hmm, I start to wonder about my power delivery and I've tried to address it, since pretty much all of the fg2421s would randomly restart occasionally. The dead pixel is an auto reject for me, though, at $600 for a 24" gaming monitor. At this point, I'm desperate for even just one of them that is "good". The fg2421 is not going to be 100% flawless unless you just luck out. The technology isn't available yet.

But I don't see sending panels that cost as much as entire gaming systems back for having bad BLB or uniformity as out of line. If anything this behavior may encourage manufacture's to be more diligent with their engineering and production process.

Svarog · Feb 2, 2014

Vega said:
Svarog seems problems follow you wherever you go. Multiple monitor replacements with this model costing twice as much as the FG2421...

Someone has to have the bad luck, and in the end i got a flawless panel.

I got my CX240 for €900,- which is a steal since they go for €1100,- most of the time.

Can also RMA it for a even a Hot Pixel as it's in the Pixel Fault Class 1 range. Which is all worth it for me since the slightest issue annoys me. Hence why i went with a S2231W with my very first LCD. It's that it started to show some flaws after 22000 Hrs else id be still using it.

crmb · Mar 26, 2014

I disassembled a Foris 2332 which had "pressure bleeding" like yours CX240. Once outside the case, the panel had absolutely no bleeding, but i noticed it was not perfectly flat. So when you put it inside the casing, presure is applied...
(I have noticed the same issue on my Thinkpad IPS panel)

Thank you LG/Samsung
I guess that if they would make the panel sturdier (thicker) at time of manufacturing we wouldn't have those kind of issue

I am tempted by the CX240 but i am also unlucky with LCD (and CRT), so there is a 99% chance i will have severe issue

This is maybe a bit out of topic but i found this data about panel used :

CG276　　2560×1440　　LG H-IPS　　　CCFL　　　　　　　　　　　　　　　　 AdobeRGB　6msGtG　　17.8万　3D-LUT
CX270　　2560×1440　　LG H-IPS　　　CCFL　　　　　　　　　　　　　　　　 AdobeRGB　6msGtG　　 11.3万
CG246　　1920×1200　　サムスンPLS　広色域LED(PWM10,000Hz以&#19978

　AdobeRGB　7.7msGtG　　 15.2万　3D-LUT　空冷ファン有
CX240　　1920×1200　　サムスンPLS　広色域LED(PWM10,000Hz以&#19978

　AdobeRGB　7.7msGtG　　　8.5万　空冷ファン有
CS230　　1920×1080　　LG e-IPS　　　疑似白色LED(DC)　　　　　　　　　　　sRGB　　 10.5msGtG　　　6.0万

EV2736　　2560×1440　　サムスンPLS　疑似白色LED(DC+一部PWM)　　　　sRGB　　　6msGtG　　　7.4万
EV2436　　1920×1200　　LG e-IPS　　　疑似白色LED(DC+一部PWM)　　　　sRGB　　　6msGtG　　　4.4万
EV2336　　1920×1080　　サムスンPLS　疑似白色LED(DC+一部PWM)　　　　sRGB　　　6msGtG　　　3.0万

FS2333　　1920×1080　　サムスンPLS　疑似白色LED(PWM200Hz&#24111

　　　　sRGB　　　3.4msGtG　　 2.8万

Svarog · May 27, 2014

Looks like the problems keep following me indeed...

I have some sort of anomaly on my screen.

I had Black & White 2 open (ingame, not menu) for an hour so, and
when i came back and moved the camera i noticed this strange faint
white stripe on the screen.

I thought the game bugged out a bit and i closed the Game, but it was
still there. So i followed with a reboot, but it remained. Decided to
shut down compeltely for 5 minutes and restart, no deal.

It's about a 1 CM long and 2 MM wide angeled 45 Degrees. It doesn't
seem to show up on Black. If it's clearly seen on Grey, Blue, Purple
and Green.

I tried another monitor which doesn't have the issue, and it remains
when using a different input : /

Ill see if i can capture it with my Camera.

---------------------------------------

EDIT 1:

Looks like it's slowly fading away now, could it have been a burn in
effect from the Game? :S

EDIT 2:

It's completely gone now....thank god. But it's the last time i leave a
game running : /

Eizo CX240 Review

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