R9 290x black screen

kantxcape said:
Nevermind it didn't. Black screen problems still occurs with latest drivers.
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Are you using Afterburner? I saw a post over on Guru3D where someone said that he was having that issue with it running, but when he disabled it everything was fine.
 
SicKlown42012 said:
Are you using Afterburner? I saw a post over on Guru3D where someone said that he was having that issue with it running, but when he disabled it everything was fine.
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Uninstalled afterburner, also using the latest driver and I'm still having the issue.. ::sigh:: I am starting to see posts emerge on Reddit with people having the same problem, it's only a matter of time until the problem is acknowledged and (hopefully) addressed.
 
Just wanted to chime in with my report on the same issue.

Issue:
Black-screen-of-death occurs between 5-30 minutes of playing BF4 at the following settings: Ultra, 1440p, Fullscreen. I'm going to play around with some lesser settings. So far, I haven't found any other applications that cause this issue, but I'm looking into it. I did manage to run FurMark @1080p without crashing.

Hardware [Firmware/Driver/other info]:
Motherboard: ASRock Z87E-ITX [UEFI BIOS v.2.10]
CPU: Intel Core i5 4670K [Stock clocks; H60 cooling]
GPU: MSI R9-290X [driver v.13.11 beta9.2]
PSU: Corsair CX 750M
Display: iMac 27" in TDM [connected via DP to mDP]
 
itsbranden said:
Uninstalled afterburner, also using the latest driver and I'm still having the issue.. ::sigh:: I am starting to see posts emerge on Reddit with people having the same problem, it's only a matter of time until the problem is acknowledged and (hopefully) addressed.
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Link to the reddit posts? Ta.
 
having the same random black screen, when trying to start bf4 and sometimes it will go black screen, when just browsing, temps are fine, prior beta drivers were fine, but i had to reinstall them to stop the black screen that was occurring on those to, tried doing the same with current beta drivers and still randomly goes black, same thing happened with my 5870 on launch, never be an early adopter, always junk drivers.
 
I'm getting black screens and random freezes as well in BF4.
I turned of cloud sync in Origin, and it worked for a few hours, but then it came back with a vengance.
I am not overclocking.
I have the BIOS switch in Uber mode.
I am watercooling (I have never seen temps above 50C)
I have Hynix memory chips
Running latest Drivers (13.11 v9.2b)

I'm thinking about sending this card back.
 
Airjarhead said:
I'm getting black screens and random freezes as well in BF4.
I turned of cloud sync in Origin, and it worked for a few hours, but then it came back with a vengance.
I am not overclocking.
I have the BIOS switch in Uber mode.
I am watercooling (I have never seen temps above 50C)
I have Hynix memory chips
Running latest Drivers (13.11 v9.2b)

I'm thinking about sending this card back.
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Hmm, Another ASRock mb.

A notice to everyone in this thread: PLEASE contact AMD, your GPU board partner and your MB vendor and tell them about this. The more people that do this, the quicker this will be fixed.
I can't advise you about RMAing your card, but i really, really dont think this many 290x are broken. I have done this, my responses below, i will continue to update:

ASRock: Suggest it is a problem with the card, or the drivers. They have been very, very helpful, but i think a few more emails may make them look into it further.
Sapphire: Terrible support, but i am trying to escalate, they have to eventually take me seriously.
AMD: Ignoring me, have sent two support tickets now over 6-7 days.

Please take the five minutes to send your own mails, include as much detail as possible, link to the other forum posts:

http://battlelog.battlefield.com/bf...065218069487298/last/post_2955065218199968194
http://hardforum.com/showthread.php?p=1040363655#post1040363655
http://forums.guru3d.com/showthread.php?t=383104
http://www.simology.co/forums/gaming-platform-pc/3302-r9-290x-display-black-screen?limitstart=0

If you find more discussions about this post the links too.

Even if this is a huge defective batch, we will get to the bottom of it sooner.
 
Im having the same issues with my sapphire 290x on an asrock board. Honestly I think its an amd issue, either we need a new bios or driver to fix it. I see the crash in bf4 in the first few minutes of gameplay the first time I run the game. After the crash, Im forced to hard reboot then I never see the crash again. What power settings are you guys using? Do you guys have your monitor set to power down after a certain period of time?
 
Mine also crashes to black screen on 3dmark firemark too. Bit different to the BF4 crash as audio plays in back ground for a bit.

TBH I've had enough of this card and AMD. I've had nvidia cards for the past 10 years with no problems. I decide to give amd ago with Their new flagship and have nothing but problems.

Oh I have a gigabyte Z68XP-UD4 latest bios ect if that helps anyone.
 
Audio keeps playing in most instances of the BF4 crash.

Gigabyte Z68XP-UD4, again a Z68 board.

Write some emails, link to these threads... if you want this fixed. No one in this forum is going to be able to come up with a fix.
 
This is going to get sorted out. But it is also part of the reason I went 780 instead. Then again Nvidia drivers are getting fingers pointed at them all the time, too. And I've always had really stable driver function from AMD with single GPU systems. Now moving into the world of dual gpus I found crossfire and windows 8.1 to be less-than-smooth. I feel like these reports should include OS but like I said, AMD will almost certainly get this completely resolved reasonably quickly.

My only big worry for the whole deal is if this comes down to heat related hardware failures and a ton of these cards have to be replaced. They couldn't possibly have failed that bad. It's almost looking like AMD anticipated that only people who were going to pretty much immediately remove their stock coolers would buy the reference models. This just can't be.

I suspect it IS driver related. And that it is an absolute nightmare for the software engineers trying to produce an ALL-in-1 driver for every series of Radeon for a brand new partially respun OS that also works with an aging OS that is quite different in some respects as well as single and crossfire optimizations... cards that have completely variable clocks and cards that have clock positions... good lord. They are really trying to do too much all at once. Mantle may play a role in the incompatibilty issues since that is probably being feverishly worked on, as well.
 
Is this issue also prevalent with the 290 cards? Also has anyone maxed out fan speed to see if this is an overheating issue?
 
I've seen the issue mentioned on overcock.net. I've also seen others complain about black screens and red screens in earlier AMD models. I saw it myself with an HD 4870 I had.

But this thread is clearly attack of the NV clones. It should be scuttled. Let the legit owners make their assertions.
 
spacin9 said:
I've seen the issue mentioned on overcock.net. I've also seen others complain about black screens and red screens in earlier AMD models. I saw it myself with an HD 4870 I had.

But this thread is clearly attack of the NV clones. It should be scuttled. Let the legit owners make their assertions.
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Amazing assumption based on nothing, GJ. Next time please refrain from posting.
 
I've linked this thread to vendors to try and get awareness of the issue, so can we keep this thread cogent and nice? :)
 
Jesus christ guys, its BF4, its a buggy mess so far. You guys arent having problems in other games right? its NOT the cards!
 
Maybe Kyle can bring this up to whoever he did the GSOD issue? That was the first official response that I saw on that topic.
 
happens for many in windows even.
I just hope its to low voltage to ram.
then its adjustable.
 
Happened to me with bf3. Must ... has to be a driver bug. Didnt happen until I loaded beta drivers, latest ones.
 
I lost signal from video card to display and had a black screen after updating from one beta driver the newest beta driver. Black screen would happen when would happen a few seconds after boot up. Had time to get into the desktop on Windows 8 and the the black screen would happen.

I booted into SAFE mode and deleted all ATI drivers folders and registry and then booted and the black screen went away. Re-installed the newest beta driver and the problem went away.

Right now after doing a clean driver uninstall and install the problem is gone. I blame the drivers.


Running stock Asus 290X BIOS on my Sapphire 290X and using GPU Tweak to adjust voltage.


I think the black screen problem is related to a driver glitch.

My 290X has hynix memory Ic.
 
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AdamPA said:
Jesus christ guys, its BF4, its a buggy mess so far. You guys arent having problems in other games right? its NOT the cards!
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You're talking to what is most likely nv social media monkeys, not real consumers or users of these products. Some nvidia social media employee was caught red handed at Forbes last week.....
 
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It's also happening to me but so far only during BF4 and consistently when using Heaven 4.0 with even the mildest overclock.

It's definitely not temp related (aftermarket cooler and mod) but I'm at a loss as to what is causing it. The only thing I can think of is a driver/bios fault (probable) or, as others have said, a problem with the memory (Elpida)

The strange thing is that when it black screens in Heaven the screen goes black but the music continues until the end of the test (not looping) - it's as if I've unplugged the monitor cable....
 
Can some of you who are having this issue check something for me? Open up Gpu-Z and go to the sensor tab and report VDDCI voltage. This is for the memory and I have a suspicion that AMD set this too low. My 290 is only running at 1.0v, compared to 1.6v for my 7970 and reviewer sample Hawaii cards.

Edit: I haven't had this issue myself, so this is probably a stretch on my part. I'd just like to see it be something relatively simple to fix by the end user so they won't have to go through the whole RMA process.
 
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SicKlown42012 said:
Can some of you who are having this issue check something for me? Open up Gpu-Z and go to the sensor tab and report VDDCI voltage. This is for the memory and I have a suspicion that AMD set this too low. My 290 is only running at 1.0v, compared to 1.6v for my 7970 and reviewer sample Hawaii cards.
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if it is, afterburner once supported should help fix and check that.
 
Flopper said:
if it is, afterburner once supported should help fix and check that.
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I hope it's something this simple. There is still no update on when a new Afterburner with support for AMD's new voltage controller will be released, but you can tweak core voltage with some command line augments.
Unwinder said:
Thanks, VRM state/id/location seem to be pretty similar to mine R290 (Hawaii PRO Press Sample). You can alter voltage on it even with current MSI AB beta by sending commands to VRM via MSI AB command line: To set +100mV offset: MSIAfterburner.exe /wi4,30,8d,10 To restore original voltage: MSIAfterburner.exe /wi4,30,8d,0 Use it at your own risk ;)
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http://forums.guru3d.com/showthread.php?t=382760
 
For you guys that are thinking about RMAng I think you are jumping the gun on a card that is worth keeping.

I lost signal from video card to display and had a black screen after updating from one beta driver the newest beta driver. Black screen would happen ater few seconds after boot up. Had time to get into the desktop on Windows 8 and the the black screen would happen.

I booted into SAFE mode and deleted all ATI drivers folders and registry and then booted and the black screen went away. Re-installed the newest beta driver and the problem went away.

Right now after doing a clean driver uninstall and install the problem is gone. I blame the drivers.


Running stock Asus 290X BIOS on my Sapphire 290X and using GPU Tweak to adjust voltage.


I think the black screen problem is related to a driver glitch.

My 290X has hynix memory Ic.
 
Someone at Overclockers claims to have fixed the issue by dropping to 60hz from 120hz. I myself am running at 120hz but haven't had time to test it.

For those not overclocking etc this seems like a plausible cause.
 
SicKlown42012 said:
Can some of you who are having this issue check something for me? Open up Gpu-Z and go to the sensor tab and report VDDCI voltage. This is for the memory and I have a suspicion that AMD set this too low. My 290 is only running at 1.0v, compared to 1.6v for my 7970 and reviewer sample Hawaii cards.

Edit: I haven't had this issue myself, so this is probably a stretch on my part. I'd just like to see it be something relatively simple to fix by the end user so they won't have to go through the whole RMA process.
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That's an error in the reporting programs. It was posted on another forum that Gpu-z, Hwinfo and other tools are reading from the wrong register. I think this was found out right after the cards launched.
 
nickrorschach said:
Someone at Overclockers claims to have fixed the issue by dropping to 60hz from 120hz. I myself am running at 120hz but haven't had time to test it.

For those not overclocking etc this seems like a plausible cause.
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I'm running 120Hz as well.. that's interesting. I'm more prone to believing the undervolted vram as a problem- hopefully GPU-Z comes out with an update and I can try that out. Looking at my GPU-Z window its set to 1.00V, if people *not* having a problem could post their voltages maybe that's the problem.
 
If they are under volted does that mean we'll have to use a software bandaid for eternity, or it could be fixed with drivers\BIOS?
 
nickrorschach said:
If they are under volted does that mean we'll have to use a software bandaid for eternity, or it could be fixed with drivers\BIOS?
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I'm sure a BIOS update would be provided by the card manufacturer(s) so long as it's recognized as a problem. Otherwise someone here in the community would have to create one, I am pretty sure there is a voltage and BIOS modding thread for this card opened over on the guru3d forum.
 
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Spent most of today pissing about with my pc and think I may of made some progress. I have taken my ram out of duel channel mode by moving one of the sticks to a different slot and all of a sudden my pc seems to be back to normal ( I was getting really jerky movement moving in firefox moving tabs and windows which I just put down to amd's drivers)

I have ran 3d mark firelink extreme looped for a while and no black screen crashes. I managed to finish cod ghosts (don't judge me!) with not a single crash or problem and finally I've ran heaven for a good while with no issues.

I still have bf4 to test but the games buggy anyways at the moment so not the best test still I think app crashes are not the same as the black screen system crashes 290x users are getting so will test it anyways.

Hope I have help in any way.
 
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