l88bastard
2[H]4U
- Joined
- Oct 25, 2009
- Messages
- 3,677
I bought an Acer Aspire E1-531-2438 15.6" laptop for the wife from Amazon on Sept 8th 2013. Up until two days ago the laptop worked great and then out of the blue the internal section of the screen cracked!
This laptop was never abused, it was never dropped, nothing was ever placed on top of it, it was setup on its own desk and never taken out of our house. Acer is trying to argue that it is physical damage that we caused and that simply is not true!
If you examine the laptop you will note that there is ZERO physical damage to the facia of the screen and you can run your finger along the screen without feeling any cracking or damage. There is also ZERO damage to the external case of the laptop. I explained all of this to Acer, but still got their standard FUCK YOU form letter.
However, if you take a picture of the screen with the flash on you can clearly see that the internal section of the screen is really messed up.
And of course this is what it looks like when its turned on:
So something caused the internal screen to crack and I think it was just general product failure. We live in Florida so I can pretty much rule out climate temperature shifts as the cause. My written claim just got denied by Acer, so now I have to call and do the hundred hour bitch fest with a human agent over this. Does anybody have any advice or experience with a similar product failure?
This laptop was never abused, it was never dropped, nothing was ever placed on top of it, it was setup on its own desk and never taken out of our house. Acer is trying to argue that it is physical damage that we caused and that simply is not true!
If you examine the laptop you will note that there is ZERO physical damage to the facia of the screen and you can run your finger along the screen without feeling any cracking or damage. There is also ZERO damage to the external case of the laptop. I explained all of this to Acer, but still got their standard FUCK YOU form letter.
However, if you take a picture of the screen with the flash on you can clearly see that the internal section of the screen is really messed up.
And of course this is what it looks like when its turned on:
So something caused the internal screen to crack and I think it was just general product failure. We live in Florida so I can pretty much rule out climate temperature shifts as the cause. My written claim just got denied by Acer, so now I have to call and do the hundred hour bitch fest with a human agent over this. Does anybody have any advice or experience with a similar product failure?