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Don't think it would even be legal for them to do that.
Heavy dose of RTFA here. They're doing what all successful online games (WoW, LoL, Dota2) are doing... Banning the 0.5% of users that instigate the majority of malicious behavior. These games are for fun and engaging in their community, not raging at and harassing each other.
Also, show me the part where she says anything about banning players for slighting the game. They're banning players who track down other players on social media to harass them outside the game.
If someone got banned for posting a negative, but civil, review of a game. Wouldn't that violate free speech, or can ToS & EULAs circumvent/nullify laws and constitutional rights?
SOE is not the government ... the constitution only guarantees that the government cannot restrict free speech ... private industry and individuals can restrict free speech to their hearts content ... there are no constitutional elements at play here
So if say I agree to a ToS and EULA and part of it says that they can modify the agreements in any way, at any time and with your consent or notification. After agreeing to the original and then later modifed without my knowledge, they could add in that I now permit them to add a data miner to my PC and scanning my system for any info they wish and can use it in anyway they want for any reason (i.e. Find credit card info and bank account info and they can now use it at their discretion to buy anything with my money and not get in trouble because I agreed to a ToS & EULA that originally did not have that statement but was later modified and thus me granting them the right to do that without consent or notification)
No, it's the power that you give corporations when you click "Agree".