Satisfaction Index

I predict that a couple 'select' people will pop in and tell you how you're wrong, I'm wrong, everyone that poorly rates Microsoft is wrong about Windows 8. If you don't like it, it's because you're using it wrong.
 
Actually if you read the exerpts from the reports the news isn't actually all that bad and the range they're talking about isn't all that wide:

"It seems clear that the release of Windows 8 did not give Microsoft a significant bump, as the release of Windows 7 did, nor did it dramatically lower customer satisfaction in a rather short time frame, as the release of Vista did," David VanAmburg, director of ACSI, was quoted as saying by the source.
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The biggest issue I have with this report has nothing to do with Windows 8:

"One of the issues with PC software appears to be that there is less of it out there now. While productivity software remains in demand -- Office, TurboTax, Acrobat -- with so many households that own PCs relying more and more on their tablets, smartphones and gaming systems for entertainment and recreation, the range of PC software may be shrinking, not a welcome sign for diehards [who are] still very loyal to the traditional PC."
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Really, there's less PC software out now? I guess I see some logic in this with the explosion of apps but most Windows 8 opponents are always talking about how they don't want phone apps on their PCs anyway. And it looks like Microsoft isn't the only player having satisfaction issues in the software business currently:

According to the same report the satisfaction in all software went down the same 1.3%. Seeing that number makes one wonder if maybe it is not so much consumers are disappointed in Microsoft as much as just the disappointment in the lack of innovation of software across the board.
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bigdogchris said:
I predict that a couple 'select' people will pop in and tell you how you're wrong, I'm wrong, everyone that poorly rates Microsoft is wrong about Windows 8. If you don't like it, it's because you're using it wrong.
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Hey, bigdogchris! Are you desperately trying to shape the battle space in advance? 100 million copies moved in six months, baby! That's more than half a million a day! Shape that battle space!
 
Also, high sales with low satisfaction doesn't mean you have a good product, it just means you have a good marketing team and a large market to sell to. The fact remains that customer satisfaction for Windows 8 is on par with Vista.
 
I don't follow these satisfaction indexes, so their value has little meaning to me. However, a drop from 78 to 74 doesn't seem that huge.
 
bigdogchris said:
Also, high sales with low satisfaction doesn't mean you have a good product, it just means you have a good marketing team and a large market to sell to. The fact remains that customer satisfaction for Windows 8 is on par with Vista.
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This is what I just don't get. I fully recognize that while there are millions who use Windows 8, there are hundreds of millions of people who do not. Windows 7 market share dwarfs Windows 8. So does XP market share. There's also Vista, and OSX, and Linux floating around out there. I'm perfectly fine with that. I lose no sleep whatsoever over the fact that I use an OS with a tiny market share. It doesn't bother me in the least that other people choose to run a different OS. What is it about you, and others like you, that gets you so upset that some people in the world like and use Windows 8? I honestly don't understand what the obsession is with attacking this particular OS and the people who use it. You say Windows 8's customer satisfaction is "on par with Vista" but I don't see you or others attacking Vista or the people who use it. Yet Windows 8 is still the whipping boy, and God help those of us who have the effrontery to actually say we like running it.
 
Eman D. Rahym said:
This is what I just don't get. I fully recognize that while there are millions who use Windows 8, there are hundreds of millions of people who do not. Windows 7 market share dwarfs Windows 8. So does XP market share. There's also Vista, and OSX, and Linux floating around out there. I'm perfectly fine with that. I lose no sleep whatsoever over the fact that I use an OS with a tiny market share. It doesn't bother me in the least that other people choose to run a different OS. What is it about you, and others like you, that gets you so upset that some people in the world like and use Windows 8? I honestly don't understand what the obsession is with attacking this particular OS and the people who use it. You say Windows 8's customer satisfaction is "on par with Vista" but I don't see you or others attacking Vista or the people who use it. Yet Windows 8 is still the whipping boy, and God help those of us who have the effrontery to actually say we like running it.
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I've gone on record, in this forum, proclaiming many excellent things about Windows 8 and that the only thing wrong with it is how they implemented Start screen (not the Start screen itself). I have no problem that people like it. The only party involved that was wrong is Microsoft.

But nice try using my own tricks against me; it didn't work.
 
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Eman D. Rahym said:
This is what I just don't get. I fully recognize that while there are millions who use Windows 8, there are hundreds of millions of people who do not. Windows 7 market share dwarfs Windows 8. So does XP market share. There's also Vista, and OSX, and Linux floating around out there. I'm perfectly fine with that. I lose no sleep whatsoever over the fact that I use an OS with a tiny market share. It doesn't bother me in the least that other people choose to run a different OS. What is it about you, and others like you, that gets you so upset that some people in the world like and use Windows 8? I honestly don't understand what the obsession is with attacking this particular OS and the people who use it. You say Windows 8's customer satisfaction is "on par with Vista" but I don't see you or others attacking Vista or the people who use it. Yet Windows 8 is still the whipping boy, and God help those of us who have the effrontery to actually say we like running it.
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Everyone needs someone to pick on. I think it should be pointed back at Apple. God OSX sucks.
 
bigdogchris said:
I've gone on record, in this forum, proclaiming many excellent things about Windows 8 and that the only thing wrong with it is how they implemented Start screen (not the Start screen itself). I have no problem that people like it. The only party involved that was wrong is Microsoft.

But nice try using my own tricks against me; it didn't work.
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Maybe you should stop baiting people instead? :rolleyes:
 
bigdogchris said:
Also, high sales with low satisfaction doesn't mean you have a good product, it just means you have a good marketing team and a large market to sell to. The fact remains that customer satisfaction for Windows 8 is on par with Vista.
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This survey isn't a satisfaction survey of Windows specifically but Microsoft and the range is pretty narrow. This survey indicates that Microsoft customer satisfaction was at 73% during Vista, went up to 78% during Windows 7 and is now at about 75% now with Windows 8. So yes, as any rational person would guess, there's been a dip in Microsoft customer satisfaction and that probably does have a lot to do with Windows 8. The survey doesn't seem to indicate a massive hatred of 8, indeed even with all of Vista's issues Microsoft's satisfaction percentage was at 73% and the mighty 7 only bumped that up 5 percentage points.
 
According to the link, MS:
was @ 75 before Windows 8 beta
is @ 74 now

According to the same report the satisfaction in all software went down the same 1.3%. Seeing that number makes one wonder if maybe it is not so much consumers are disappointed in Microsoft as much as just the disappointment in the lack of innovation of software across the board.
Click to expand...

Brilliant conclusion you made there OP! hurr durr
 
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