Dell U2713HM

Deredox said:
i got my replacement today (also from netherlands) manufactured january 2013 rev A00.

its worse then my december 1

can i just send back the replacement 1?
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I believe so, I think you may need to contact Dell to give them a heads up that the replacement is worse.
 
Deredox said:
i got my replacement today (also from netherlands) manufactured january 2013 rev A00.

its worse then my december 1

can i just send back the replacement 1?
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I can't see why not if you prefer your current one... it's certainly not good is it, it's like playing a game of pontoon, ie. shall I stick or gamble for a better monitor.. not good at all. Some of those images are really bad, and most definitely bad light bleed as IPS glare does not show in all corners at same time. Your monitor Deredox is much better though certainly not perfect, and can see why you were undecided, but like you I would probably have gone for a replacement too, I could probably live with it as it may not show under normal ambient lighting, but would not have been very happy about it.

You may have to let them know your've decided to keep the previous one as it's better. I was going tp put up a pic showing my own which has hardly any bleed at all, just to prove they are not all the same, but not managed to work out how you upload an image to the forum.. can anyone tell me how it's done. Only options I can see just ask for the url where the image is stored.
 
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Philipondio said:
Hi!

I just received a Revision A00 directly from Dell in the Netherlands, manufacturing date January 2013.
Unfortunately, even this newer manufacturing date delivers quite an ugly glow effect.


I asked Dell about a new revision for this monitor model, but still have no answer yet...
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The fact that you can make it worse and move the glare around various parts of the screen by changing angle certainly indicates a severe Glare problem. This is my own main complaint with this monitor, as I can detect some glare too in darkened room if say I raise or lower my viewing angle but no where near as bad as shown on yours.

I know that many Edge Led TV's also suffer badly with this, and IMO these new Led monitors certainly seems IPS glare is more noticeable than my old cold cathode backlit 2407 which is currently up for sale. I suppose I shall have to think of all the pluses and push the Negs to the back of my mind..lol I need more #PMA
 
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I think dell is gonna send me a U2713H instead of the HM. cause Ive sent so many back.
 
I see that Newegg is doing a $550 deal for the Dell U2713HM but I just got a MC Auria 27" recently. No dead/stuck pixels on the Auria and the backlight seems to be OK in terms of bleed. Auria is still in return window, the price difference is about $100. Should I spring for the Dell with a better warranty and some better features or stick with my Auria? Any opinions?
 
Dell QC + coating sucks, you guys should look into other manufacturers like LG.
 
I was tempted by this when Newegg had it for $600 a few weeks ago. Now it's $550 and I couldn't resist. Replacing an HP LP2475W.

Dell monitors used to be on my 'cannot consider list' because of overly aggressive anti-glare but reviews state the anti-glare is now much more subdued. I haven't read this whole thread (too long! :p) I'll report back on backlight bleed, cross-hatching, and any color tint. I tend to be very sensitive and picky to shortcomings but also know that it takes some time to get used to changes so I'll wait a bit to report back unless there's something obvious. I do have an Eye-one Display 2 calibrator which I'll use once I'm sure there's no obvious problems to compare with the factory calibration.
 
5150Joker said:
Dell QC + coating sucks, you guys should look into other manufacturers like LG.
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You mean LG, who make the same panels used in the Dell's?

The newer AG coating is fine, and Dell's warranty has even the pickiest of customers covered/
 
I just pulled the trigger on this too. My monitor quest has come to an end. For $550 vs $800-1000 I'll have a lot less worries than the monitors I was looking at.
 
This amazon deal is nice. Does anyone have experience with using the Dell warranty when buying through Amazon or another third-party dealer? Do you get the same level of service as when buying directly from Dell?

Thanks
 
LC155 said:
You mean LG, who make the same panels used in the Dell's?

The newer AG coating is fine, and Dell's warranty has even the pickiest of customers covered/
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Sure if you enjoy shipping monitors back and forth ad nauseum. LG may be the panel maker but it uses different electronics + coating than Dell does. The LG I've got is better than it's Dell sibling, it doesn't have the nasty yellow glow the 2713H does.
 
5150Joker said:
Sure if you enjoy shipping monitors back and forth ad nauseum. LG may be the panel maker but it uses different electronics + coating than Dell does. The LG I've got is better than it's Dell sibling, it doesn't have the nasty yellow glow the 2713H does.
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What model LG do you have?

*nija edit*
I see it in your sig
LG 27EA83-D

$950 is a LOT more then ~$550 that many have gotten dell to get theirs for
 
5150Joker said:
Sure if you enjoy shipping monitors back and forth ad nauseum. LG may be the panel maker but it uses different electronics + coating than Dell does. The LG I've got is better than it's Dell sibling, it doesn't have the nasty yellow glow the 2713H does.
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Great hyperbole there, it's good that you like your monitor. If anyone gets a nasty yellow glow, it's a bad preset or defective monitor. Certainly i've used a lot of dell panels and they've all been great.

I understand you like your LG, perhaps you want to chill on the hyperbole about panels you haven't used, however.
 
xoleras said:
Great hyperbole there, it's good that you like your monitor. If anyone gets a nasty yellow glow, it's a bad preset or defective monitor. Certainly i've used a lot of dell panels and they've all been great.

I understand you like your LG, perhaps you want to chill on the hyperbole about panels you haven't used, however.
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the yellow at the bottom left of the monitor is not a bad preset. I don't think a preset would do that. More then likely a defective monitor. in which case I think we all have defective monitors because all the pictures I've seen of it so far in this thread exhibit it to some point (some more then others).
 
I took the liberty of taking some photos of my u2713hm. My camera though has a better eye for seeing these defects than me but it certainly brings them to light. Though doesn't look as bad when set to game mode and playing in very bright scenes.

Photo 1 - Backlight bleed on the lower left corner:
IMG_01961.jpg


Photo 2 - IPS Glow or Viewing angle fading out right side:
IMG_02001.jpg


Photo 3 - Change in viewing angle showing it fade to the other side:
IMG_01991.jpg


Thats Bioshock Infinite. That was the main reason why I got this monitor. One thing is for sure. I really love the screen real estate size. Got a return shipping label. Its going back to Newegg. I may go to Bestbuy and look for something better in person.
 
Steeley11
"Looks like I spoke too soon, I left the monitor on overnight to check for image retention and the next day it had very obvious backlight bleed. I tried ignoring it but every dark scene whether in games or multimedia it was driving me nuts. This is the 4th one I have had [3 from Amazon and 1 from Dell] and I'm giving up. I'm sending the last one from Dell back and trying something else. For $650.00 u.s. I will not tolerate obvious backlight bleed or dead or stuck pixels. I was going to try an Asus pb278q but it doesn't look like they are any better. What does it take to get a decent 2560 x 1440 monitor? I think I am going to go to the local brick and mortar store and pick up the best looking 1920 x 1080
IPS with no bleed until these 2560 x 1440 monitors get sorted out. Sorry to sound like I'm ranting and raving, I'm just disgusted and tired of unboxing and reboxing, plus I know all the people at the local UPS store on the first name basis!"


LOL just LOL i just can't stop laughing
 
pwrusr said:
What model LG do you have?

*nija edit*
I see it in your sig
LG 27EA83-D

$950 is a LOT more then ~$550 that many have gotten dell to get theirs for
Click to expand...

Note I said 2713H and not HM. Two very different displays but both with the same defects.

xoleras said:
Great hyperbole there, it's good that you like your monitor. If anyone gets a nasty yellow glow, it's a bad preset or defective monitor. Certainly i've used a lot of dell panels and they've all been great.

I understand you like your LG, perhaps you want to chill on the hyperbole about panels you haven't used, however.
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It's not hyperbole, its fact (this thread and many like it are proof) and I've owned Dell monitors for years. Buddy of mine just picked up a 2713HM and its got heavy clouding/bleeding + that ugly yellow all over. I also fooled around with the U3011 at Fry's and man, the AG coating was horrible on that and I could spot the bleed even with Fry's bright lights and this was over DVI, not some cheap VGA cable.

pwrusr said:
the yellow at the bottom left of the monitor is not a bad preset. I don't think a preset would do that. More then likely a defective monitor. in which case I think we all have defective monitors because all the pictures I've seen of it so far in this thread exhibit it to some point (some more then others).
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Exactly and just look at the post above mine, proves my point in spades. Dell used to care about quality but these days they've sunk to the bottom. Taiwanese manufacturers are doing a better job and the Koreans definitely got them beat.
 
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5150Joker said:
Note I said 2713H and not HM. Two very different displays but both with the same defects.


Exactly and just look at the post above mine, proves my point in spades. Dell used to care about quality but these days they've sunk to the bottom. Taiwanese manufacturers are doing a better job and the Koreans definitely got them beat.
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woops, sorry missed that detail. though I had thought that the H was much better in that regard.


Yeah good point on quality control. I am beginning to regret bringing back the 970D samsung 27" 1440 and going with the dell for the sole fact that it had a better anti glare surface (Samsung's was GLOSSY). Though the samsung's panel was darn near perfect with minimal BLB. Though it did exhibit a bit of PLS Glow as much as the dell in that regard.
 
Finally figured out the source of the image retention on my U2713HM monitors.

Being plugged into a Mac...

Tried both a Mac Mini and a brand new Macbook Pro 15". To get full rez (2560x1440) out these machines, they must be plugged from the mini-DisplayPort to the DisplayPort on the monitor. The HDMI, VGA, and DVI are limited to 1080p (on the Macs, at least).

Plugged the monitor into a Dell E6230 and voila! No image retention. Plus the dell gets full resolution out of the HDMI port. Go figure.
 
Anyone seen any indication that there is a new revision of this monitor? Or that recently manufactured ones have some of the issues fixed? Image retention and severe BLB among them.
 
I got my monitor today, it was built on Feb 2013 and also revision A00. (all of those information are in the box)

There are many problems wrong with it:
buzzing noise
crosshatching
yellow tinting bottom left
a dead pixel.

didnt know how to check for image retention

Will i get a refurbished monitor if i ask for an exchange?
 
viperanon said:
I got my monitor today, it was built on Feb 2013 and also revision A00. (all of those information are in the box)

There are many problems wrong with it:
buzzing noise
crosshatching
yellow tinting bottom left
a dead pixel.

didnt know how to check for image retention

Will i get a refurbished monitor if i ask for an exchange?
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Mines a Jan 2013 A00. I only have some BLB on lower left. Other than that, no other issues.

I'd exchange it at the retailer you purchased it at, rather than get a refurb from Dell.
 
Hi,

I just got my replacement from Dell today. Its a Feb 2013 A00 model as the old one from Newegg was a Jan 2013 A00 Rev. Compared to the one I bought from Newegg it has less backlight bleed but it still bleeds though it is much better. Seems more uniform. I don't notice any crosshatching or buzzing yet but the USB hub got recognized as a Renesas USB 2.0 hub and 3.0. The Newegg one was just USB 3.0 I think as when I plugged in the hub Windows went through the recognizing new hardware dialogue for the 2.0 hub. If the monitors were identical that shouldnt have happened. Only thing that kind of bothers me still is the IPS glow. Guess I could get use to that maybe. Reminds me of my old projection TV. At least it burns less electricity.
 
davidm71, do you need to send picture proof of dead pixel to dell, this guy from india asked me to, i took it and it looks like a piece of dust.

thought it would be no hassle return
 
viperanon said:
davidm71, do you need to send picture proof of dead pixel to dell, this guy from india asked me to, i took it and it looks like a piece of dust.

thought it would be no hassle return
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I don't have no stinking dead pixel! But seriously what I do have is still minor backlight bleed here and there. Most noticable during games like Crysis or Aliens Colonial marines. Unfortunately this monitor doesn't help the Alien game look any better. Still sucks.
 
Tomorrow I'm going to ship these back to Newegg and Dell. I don't understand how reputable reviewers like Anandtech has given this monitor good reviews such that he titled it 'Unbeatable performance out of the box'! He must be on the take. Bet Dell gave him a free monitor and BJ to get his to say that! Seriously I give this monitor a C- and I'm grading on a scale!
 
Well, i was just trying to say that it took 2 hours total (one person hung up on me) just to get my monitor replaced from Dell. They wanted pictures, first time i had this process done this way.
I dont know what ill do if the replacement is just as bad.
 
viperanon said:
Well, i was just trying to say that it took 2 hours total (one person hung up on me) just to get my monitor replaced from Dell. They wanted pictures, first time i had this process done this way.
I dont know what ill do if the replacement is just as bad.
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The first time I called they hung up on me too. They said that I need to talk to their retail department and he would connect me but he never did. I web chatted with them a couple days later and showed him the posts on hardforum and they were very quick and professional this time round. I even got a courtesy call this afternoon. Too bad I'm sending it back. I would rather spend my $550 on a new video card than put up with poor uniformity. This monitor makes my OCD act up. Not good at all!
 
davidm71, did you get a new replacement from Dell or a refurbished unit? i got this email from the service request quote "We trust the repaired system will perform to your satisfaction."

That would really suck since i brought it new from them 3 days ago
 
viperanon said:
davidm71, did you get a new replacement from Dell or a refurbished unit? i got this email from the service request quote "We trust the repaired system will perform to your satisfaction."

That would really suck since i brought it new from them 3 days ago
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They said they would ship me a new one.
 
The hub in my Jan 2013 A00 is made by Texas Instruments. You need to look at the device monitor tree (view by connection), and uplug and plug in to make sure your looking at the correct one. Then look at it's properties, and select hardware ID field. From there you get a string. the VID### is the vender ID. Google it to find out the maker of the chip. Not that this helps with the main issues of BLB :)
 
Two months in and I'm still liking it. It has excellent uniformity relative to the other IPS displays I tried. The cross-hatching is of course there, but hasn't been an issue for me. I also haven't experienced any image retention. I've got minimal bleed.

The only thing I've noticed really is some RTC overshoot when going from dark to bright/light colors.
 
Mine is rev A00 manufactured in Jan 2013. I use it for web browsing, gaming and movies.

Can't say a bad word about it really, I'm completely satisfied with the purchase.

All you whining peeps must have a really bad luck :confused:
 
This monitor was available directly from Dell for $504 shipped yesterday and not a single post here about it, the excitement must have really died down. I ordered one and if it's problem free it will be replacing a Korean 27" that I am using.
 
I went ahead and ordered two. I couldn't let go at the price they were offering at, 2 day shipping, and 2 $25 gift cards that I would also get afterwards.
 
so...after pulling the trigger on this today , I have come across yet another device that has light bleed, yellowish tint in lh corner, issues oh joy - I swapped out my Samsung ES8000 about 9 times until I good a decent one (46 inch smart TV).

Bring back CRT !
 
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