Hitachi Warranty

N

nry

Limp Gawd
Joined
Jul 10, 2008
Messages
409
I have a Hitachi drive which seems to have failed.

I can't remember where I bought this particular drive ( I have 15 of these disks! ) but on the Hitachi site when trying to do a warranty check I get the following

"The drive is not valid for warranty through HGST. Please return product to your point of purchase. "

Guess this means the drive may as well be a door stop?

SMART data

Code: 
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.2.0-29-generic] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Hitachi Deskstar 5K3000
Device Model:     Hitachi HDS5C3030ALA630
Serial Number:    MJ1321YNG0TR4A
LU WWN Device Id: 5 000cca 228c05cc6
Firmware Version: MEAOA580
User Capacity:    3,000,592,982,016 bytes [3.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Mon Jan 14 13:48:03 2013 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x80)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(39368) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 255) minutes.
SCT capabilities: 	       (0x003d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   016    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   136   136   054    Pre-fail  Offline      -       104
  3 Spin_Up_Time            0x0007   126   126   024    Pre-fail  Always       -       556 (Average 551)
  4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       141
  5 Reallocated_Sector_Ct   0x0033   001   001   005    Pre-fail  Always   FAILING_NOW 609
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   132   132   020    Pre-fail  Offline      -       32
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       4336
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       140
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       147
193 Load_Cycle_Count        0x0012   100   100   000    Old_age   Always       -       147
194 Temperature_Celsius     0x0002   200   200   000    Old_age   Always       -       30 (Min/Max 15/55)
196 Reallocated_Event_Count 0x0032   075   075   000    Old_age   Always       -       619
197 Current_Pending_Sector  0x0022   024   024   000    Old_age   Always       -       1552
198 Offline_Uncorrectable   0x0008   054   054   000    Old_age   Offline      -       1021
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       2

SMART Error Log Version: 1
ATA Error Count: 4517 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 4517 occurred at disk power-on lifetime: 4312 hours (179 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 48 b8 76 1f 0e  Error: IDNF at LBA = 0x0e1f76b8 = 236943032

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 80 00 80 76 1f 40 00   5d+22:23:50.053  WRITE FPDMA QUEUED
  ef 03 46 00 00 00 00 00   5d+22:23:50.006  SET FEATURES [Set transfer mode]
  ef 03 46 00 00 00 00 00   5d+22:23:50.006  SET FEATURES [Set transfer mode]
  ec 00 00 00 00 00 00 00   5d+22:23:50.003  IDENTIFY DEVICE
  2f 00 00 10 00 00 00 04   5d+22:23:49.987  READ LOG EXT

Error 4516 occurred at disk power-on lifetime: 4312 hours (179 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 48 b8 76 1f 0e  Error: IDNF at LBA = 0x0e1f76b8 = 236943032

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 80 00 80 76 1f 40 00   5d+22:23:49.586  WRITE FPDMA QUEUED
  ef 03 46 00 00 00 00 00   5d+22:23:49.539  SET FEATURES [Set transfer mode]
  ef 03 46 00 00 00 00 00   5d+22:23:49.539  SET FEATURES [Set transfer mode]
  ec 00 00 00 00 00 00 00   5d+22:23:49.536  IDENTIFY DEVICE
  61 01 01 01 00 00 00 04   5d+22:23:49.529  WRITE FPDMA QUEUED

Error 4515 occurred at disk power-on lifetime: 4312 hours (179 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 48 b8 76 1f 0e  Error: IDNF at LBA = 0x0e1f76b8 = 236943032

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 80 00 80 76 1f 40 00   5d+22:23:49.079  WRITE FPDMA QUEUED
  61 01 00 e0 3b 00 c0 00   5d+22:23:46.111  WRITE FPDMA QUEUED
  ef 03 46 00 00 00 00 00   5d+22:23:45.037  SET FEATURES [Set transfer mode]
  ef 03 46 00 00 00 00 00   5d+22:23:45.037  SET FEATURES [Set transfer mode]
  ec 00 00 00 00 00 00 00   5d+22:23:45.034  IDENTIFY DEVICE

Error 4514 occurred at disk power-on lifetime: 4312 hours (179 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 48 b8 76 1f 0e  Error: IDNF at LBA = 0x0e1f76b8 = 236943032

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 80 00 80 76 1f 40 00   5d+22:23:44.617  WRITE FPDMA QUEUED
  ef 03 46 00 00 00 00 00   5d+22:23:44.570  SET FEATURES [Set transfer mode]
  ef 03 46 00 00 00 00 00   5d+22:23:44.570  SET FEATURES [Set transfer mode]
  ec 00 00 00 00 00 00 00   5d+22:23:44.567  IDENTIFY DEVICE
  2f 00 00 10 00 00 00 04   5d+22:23:44.559  READ LOG EXT

Error 4513 occurred at disk power-on lifetime: 4312 hours (179 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 48 b8 76 1f 0e  Error: IDNF at LBA = 0x0e1f76b8 = 236943032

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 80 00 80 76 1f 40 00   5d+22:23:44.159  WRITE FPDMA QUEUED
  ef 03 46 00 00 00 00 00   5d+22:23:44.113  SET FEATURES [Set transfer mode]
  ef 03 46 00 00 00 00 00   5d+22:23:44.113  SET FEATURES [Set transfer mode]
  ec 00 00 00 00 00 00 00   5d+22:23:44.110  IDENTIFY DEVICE
  2f 00 01 01 00 00 00 04   5d+22:23:44.094  READ LOG EXT

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
Guess this means the drive may as well be a door stop?
Click to expand...

Yes this drive looks bad to me for several reasons. For one you have 4517 recorded events. Next the Current_Pending_Sector and Offline_Uncorrectable counts.
 
If there is nothing weird on the label that says "OEM" or "Made for XXX by HGST" then I would give support a call/email and find out exactly why it is not under warranty. I have had to do the same for WD and Seagate multiple times with retail drives when their online tool did not see it as a drive under warranty and they always figured it out.

Good luck man, those 5K3000s are near impossible to find now :(
 
Cheers will drop them an email

Yep luckily as this is part of a raid array I have a spare just in case!
 
In Paris you often get gray market drives that are not under warranty in Europe but in Asia instead, you could try entering the serial while saying you're in Asia.

WD (I think) allows one RMA per year for such drives.
 
Had a similar issue with a Seagate I got from newegg, gray market from Germany. I provided proof of purchase and they ended up "one offing" the rma
 
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