Insanely slow broadband since moving house

J

Joe_coral

Weaksauce
Joined
Feb 14, 2011
Messages
75
Hi guys, I hope this thread is in the right place, please move it if not :)

Since moving to a new house in July, my broadband (Virgin Media, 60Mb fibre optic) has become insanely slow. I've had engineers out, remote tests run on my connection, numerous calls to tech support (I have a thread on the VM help forums, not sure if I'm allowed to link?) and they can find nothing wrong nor do anything to fix it.

Anyways via process of elimination it seems to be my PC may be the issue, as my girlfriend uses her laptop in my house, both via wifi and wired directly into the router, and even when I am unable to so much as load facebook or open my emails on my PC she has no such problems ever, downloading at 7MB/s, streaming HD videos seamlessly etc

Can anyone advise why my PC may be doing this or what I can do to solve it? I am running Vista x64 with Avira Free antivirus. It just seems odd that this should perfectly coincide with me moving house... :confused:

Any advice appreciated!
 
What steps have you taken on your computer as far as troubleshooting? Are you using onboard ethernet? Have you tried reinstalling the NIC drivers?
 
On what basis are you saying its slow? Have you started with a basic speedtest? This would be a good place to start since it will test latency, download, & upload.
 
Reload your machine. Try a linux boot cd to see if its a windows problem.
 
green91 said:
On what basis are you saying its slow? Have you started with a basic speedtest? This would be a good place to start since it will test latency, download, & upload.
Click to expand...

I think it's safe to say on a 60Mb connection this is considered slow:
http://www.speedtest.net/result/2081478336.png

Note that whilst this is what I was getting on my PC (wired connection), my gf on her laptop was getting about 45Mb/s via wifi as the exact same time
 
melteye said:
What steps have you taken on your computer as far as troubleshooting? Are you using onboard ethernet? Have you tried reinstalling the NIC drivers?
Click to expand...

I've booted up in safe mode with networking and the PC runs with no issues at all, broadband absolutely fine, like it should be
Have run antivirus and spyware scans and nothing has been detected.
I'm considering upgrading to Windows 7 so am wondering if a clean install will solve the issue.
Yes I am using a wired connection via onboard ethernet.
Have not re-installed NIC drivers but they are up to date and not reporting any faults

I should also add that the problem is intermittent, it isnt always slow, I do sometimes get a decent connection, but equally as much as it works it doesn't
 
Last edited:
Joe_coral said:
I've booted up in safe mode with networking and the PC runs with no issues at all, broadband absolutely fine, like it should be
Have run antivirus and spyware scans and nothing has been detected.
I'm considering upgrading to Windows 7 so am wondering if a clean install will solve the issue.
Yes I am using a wired connection via onboard ethernet.
Have not re-installed NIC drivers but they are up to date and not reporting any faults

I should also add that the problem is intermittent, it isnt always slow, I do sometimes get a decent connection, but equally as much as it works it doesn't
Click to expand...

Sounds like a format/clean install is in your future...
 
Negative Decibel said:
Sounds like a format/clean install is in your future...
Click to expand...

+1

Another computer on the same network works fine, your computer in safe mode works fine AND you cant seem to pinpoint what software/driver is causing your issue.

format/clean install, unless you absolutely want to troubleshoot this issue as a learning experience. If so you need to provide a bit more details.

Background process running
NIC make and model
etc...

You can start by removing the NIC driver and letting it redetect, disable your firewall temporarily, remove a few startup items (msconfig), etc... do a few controlled reboots in between settings changes. Also check what speed your NIC is connected at 1000/Duplex, 10/Half Duplex?
 
Try this:

Go to the command prompt as administratotr and type in:

netsh int ip reset

Hit Enter and let it do it's thing.. should only take a couple seconds max.

This will reset the TCP/IP stack and may take care of your problem.

When it is finished, it will tell you to restart the computer for changes to take effect.
 
I have been meaning to upgrade to Windows 7 for ages so hopefully that will sort it
 
ah VM, has your 'super'hub fallen over yet? :)

Definitely an issue on your box though, which makes a change, stupid hubs.
 
Ah that's another fair point - why design a lightweight plasticy bit of kit to stand up when it's attached to a heavy and stiff coax cable...

Mind you... the Flymo had no problem dealing with parts of one that *somehow* ended up all over the back garden... thankfully they are somewhat more stable performance / connectivity wise since a year ago :D
 
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