My older computer illiterate cousin got a virus and downloaded Ultimate Anti virus which she then paid $80 or something for. Anyway I was trying to just toubleshoot the pc (she is on windows XP) and I could not even get into the task manager so I followed some steps to fix the problem from here http://www.spywareremove.com/security/how-to-kill-spyware-processes/.
I got PsTools working and got a list of the running processes. I tried to install Avast but it failed to run once installed and gave me an error saying it didnt install correctly...3 times. Anyway I took a screenshot of all the programs running and would like to know if anyone sees any programs that they know for sure are viruses. I would like to just do a full reinstall but she would like to keep a lot of the data she has on the machine, is it risky copying music, pictures, contacts to an external hd? I wouldnt want to copy the virus as well.
Here is the list of processes
She has an HP Printer and scanner, she installed a wireless usb stick (linksys i believe). She now has an iphone and used to have a blackberry which I believe were synced with the computer.
I went though and killed a lot of the processes but I still could not open the task manager. If I closed the program that is causing these problems would I be able to open the task manager? How can I tell I have closed the correct process causing the problems?
Thanks in advance,
Will
I got PsTools working and got a list of the running processes. I tried to install Avast but it failed to run once installed and gave me an error saying it didnt install correctly...3 times. Anyway I took a screenshot of all the programs running and would like to know if anyone sees any programs that they know for sure are viruses. I would like to just do a full reinstall but she would like to keep a lot of the data she has on the machine, is it risky copying music, pictures, contacts to an external hd? I wouldnt want to copy the virus as well.
Here is the list of processes
She has an HP Printer and scanner, she installed a wireless usb stick (linksys i believe). She now has an iphone and used to have a blackberry which I believe were synced with the computer.
I went though and killed a lot of the processes but I still could not open the task manager. If I closed the program that is causing these problems would I be able to open the task manager? How can I tell I have closed the correct process causing the problems?
Thanks in advance,
Will