Anyone ever order a retail 920 and get...

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hbidad said:
For what? After the fact Kyle removed all the articles?
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I do not see us removing anything. We got something wrong, we have corrected it, apologized, and will be moving on. If I had it all to do over again, I would do it the same. Our goal is to get you guys reliable information through our sources. I am still unsure as to why our information was incorrect on the disty.

Our main focus in this was to get Newegg to tell its customers the truth. Do you think that would have happened without our involvement? Dunno, but I am leaning heavily one way in that discussion. What I would really like to know is how many other counterfeits were found this weekend.
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Dave65 said:
has nothing to do with you telling someone to put there wife to bed,who says that?
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If that .001 percent scenerio plays out.... HardOCP would and could be held liable for what it said. In that case Kyle, I know a
pretty good lawyer, but she doesn't come cheap...

Well looks like I was close.... just replace DandH with IPEX and my wife hit it on the head.....
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Perhaps I took it as an indirect wife=she offer
 
OldPueblo said:
Who knows, it's possible that vendor termination never would have happened if it hadn't been exposed. Not letting "Internet pride" get in the way of truth and fact is why I enjoy this site so much.
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We may all disagree,but one fact remains,we all love this site.
 
AMD T-type said:
Authenticity of product....

....


Please, do tell how you suggest etailers "authenticate" each and every single product in their warehouse.
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There are many ways to authenticate products with any numbers of real world solutions:

http://www.authentix.com/
http://www.jdsu.com/products/authentication-solutions.html

rfids come to mind. They are so cheap no as to be innocuous. I'm sure there are any numbers of ways to authenticate product before shipping to consumers, probably even without opening a box. Just saying.
 
Cans up for that! Considering the possibilities and potential losses (revenue from advertisements), I'm seeing the dedication
 
OldPueblo said:
Who knows, it's possible that vendor termination never would have happened if it hadn't been exposed. Not letting "Internet pride" get in the way of truth and fact is why I enjoy this site so much.
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Hey, if Nix never said a word to anyone, no one would have known. He may have just called Newegg and said, "hey, what gives, I got a fake cpu..." and they would have taken care of it like I know they would have, but nothing would have been done, in my opinion. The fact that this went public is a huge step to culling out this sort of problem. Shining the light on the truth in this regard is important. Sure, mistake get made when fresh reporting occur, but if they are corrected properly and contrition is mutual, then no one is worse for wear. I'd rather go through this process then not have had one at all and no one being the wiser. I'm glad this happened.
 
There is a 300:1 ratio that none of the other potential victims would have been hushed. But surely he got the ball rolling to save several from his headaches. It would have been exposed a little later, but at least is was sooner that the packages was pulled from the shelves.
 
Methadras said:
Hey, if Nix never said a word to anyone, no one would have known. He may have just called Newegg and said, "hey, what gives, I got a fake cpu..." and they would have taken care of it like I know they would have, but nothing would have been done, in my opinion. The fact that this went public is a huge step to culling out this sort of problem. Shining the light on the truth in this regard is important. Sure, mistake get made when fresh reporting occur, but if they are corrected properly and contrition is mutual, then no one is worse for wear. I'd rather go through this process then not have had one at all and no one being the wiser. I'm glad this happened.
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I do agree,it had to be brought out into the open..
 
I'm just deeply saddened that it took the egg so long to come forward with the truth. Having been a loyal customer of theirs for so long, I just expect a little better.....
 
I'm just curious, one said the "heatsink" was an ashtray bundled with clay. Anyone actually break it apart to see? I can actually see it being used as base form when I look at the pics...lol
 
i think newegg would of been better off saying they were investigating the possibility of them being demo boxes and/or counterfeits.. instead of just coming out saying they were demo boxes and that was it.. but good to see they finally pulled their heads out of their asses.. though i still wont use them unless its a last resort or they finally pay the 500 bucks they owe me for an order they never shipped..
 
Kind of surprised no one has considered the actual reason Newegg found themselves with this counterfeit processor situation.

Intel has a relatively short list of Intel Authorized Distributors that Intel Channel Partners are provided to purchase from:
http://www.intel.com/cd/channel/reseller/ASMO-NA/ENG/227304.htm

IPEX, who Newegg noted as having been one of their “long term partners”, is not on that list.

That would imply that Newegg, certainly in this case, attained units from a non-authorized, gray market source. Had they purchased all their Intel Processors from an Intel Authorized Distributor, there'd be no Newegg shipped counterfeit processors story in the first place.

It's the gray market bit that's potentially an entirely separate and additional can of worms.
 
need to do what ever imagehack.us says to do as your picture is not very compressed cant open the bigger one
 
Thank you Kyle for sticking with your guns and standing up for us. If we didn't have guys reporting it as they see it, then there's no point in reporting news; you can just read the press release. And apologizing to D&H was a manly move. Thanks!

And a second thanks to NewEgg. For finally telling the truth and admitting they were counterfeit. Now the FBI can investigate, and Intel can clear it's name. Glad you'll got the cajones to admit you were wrong. And terminating the supplier makes me feel secure that you're trying to do the right thing. I kinda think NewEgg should apologize to D&H by allowing their name to be dragged through the mud for a bit, but I suspect that will be done internally.

A++ for both of ya,

Cageymaru
 
cageymaru said:
Thank you Kyle for sticking with your guns and standing up for us. If we didn't have guys reporting it as they see it, then there's no point in reporting news; you can just read the press release. And apologizing to D&H was a manly move. Thanks!

And a second thanks to NewEgg. For finally telling the truth and admitting they were counterfeit. Now the FBI can investigate, and Intel can clear it's name. Glad you'll got the cajones to admit you were wrong. And terminating the supplier makes me feel secure that you're trying to do the right thing. I kinda think NewEgg should apologize to D&H by allowing their name to be dragged through the mud for a bit, but I suspect that will be done internally.

A++ for both of ya,

Cageymaru
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Um, what?

NewEgg did not drag anyone's name in the mud, Kyle did. Kyle posted 'news' without a CONFIRMATION. That is why a real journalist has 2 sources. Who is his source to begin with? Some guy making a pitiful $50k working 9 to 5 and sitting in a bland cubical with the title of 'assistant IT support specialist.' Kyle is not a real journalist, he is a man who gets video cards and CPU's from manufacturers and runs tests to see what kind of performance they are and posts them on his website. That is all he is.

NewEgg never lied. They never said they had demo boxes. They stated it appears that the boxes are demos. They were told this from their supplier, yet still continued to look into it because their own internal investigation was not over.

All this 'news' story has done is show how pathetic it is for people to jump to conclusions, knee jerk reactions, Kyle using opinions as facts(nor understanding the difference), and the inability of a large amount of people to read a quote and not understand that when the words 'appears to be' are inserted into a sentence it completely changes the meaning of that sentence.

Congrats HardOCP readers, and especially you kyle with your crack investigative mad skills. This thread sure is [H]!!!!
 
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MatterofFact said:
Kind of surprised no one has considered the actual reason Newegg found themselves with this counterfeit processor situation.

Intel has a relatively short list of Intel Authorized Distributors that Intel Channel Partners are provided to purchase from:
http://www.intel.com/cd/channel/reseller/ASMO-NA/ENG/227304.htm

IPEX, who Newegg noted as having been one of their “long term partners”, is not on that list.

That would imply that Newegg, certainly in this case, attained units from a non-authorized, gray market source. Had they purchased all their Intel Processors from an Intel Authorized Distributor, there'd be no Newegg shipped counterfeit processors story in the first place.

It's the gray market bit that's potentially an entirely separate and additional can of worms.
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Well that explains a great deal. Thanks.
 
himmy said:
Um, what?

NewEgg did not drag anyone's name in the mud, Kyle did. Kyle posted 'news' without a CONFIRMATION. That is why a real journalist has 2 sources. Who is his source to begin with? Some guy making a pitiful $50k working 9 to 5 and sitting in a bland cubical with the title of 'assistant IT support specialist.' Kyle is not a real journalist, he is a man who gets video cards and CPU's from manufacturers and runs tests to see what kind of performance they are and posts them on his website. That is all he is.

NewEgg never lied. They never said they had demo boxes. They stated it appears that the boxes are demos. They were told this from their supplier, yet still continued to look into it because their own internal investigation was not over.

All this 'news' story has done is show how pathetic it is for people to jump to conclusions, knee jerk reactions, Kyle using opinions as facts(nor understanding the difference), and the inability of a large amount of people to read a quote and not understand that when the words 'appears to be' are inserted into a sentence it completely changes the meaning of that sentence.

Congrats HardOCP readers, and especially you kyle with your crack investigative mad skills. This thread sure is [H]!!!!
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^^^^
This I completely agree with!
 
Newegg is guilty alright. Guilty of trying to get the best deals for it's customers. That ended up catching them but I think from what they learned they should be more vigilant on inspecting their own shipments and what they receive. New Egg is still Super Number 1 for me.
 
If Kyle made any mistake in his original report, it was in leaving out ONE word. He would have been better served in saying it was a NONOFFICIAL source. Other than that, he did good.

As for the rest of you drama queens that are saying you have lost faith in Newegg, or won't ever buy from them again, etc, etc. Get a life. As I understand it,there were 300 pieces of fake product, buried in among 1,700 other genuine pieces on a pallet. Do you expect that each and every one of the pieces should be minutely examined before put out for sale? If so, you are delusional.

Who is at 'fault' for sending those fakes out originally is anyone's guess. Hell, it could have originated at Intel. Those fakes could have been put in that pallet ANYWHERE along the distribution path. Given the amount of work involved in making those fakes, I'm betting that there were a hell of a lot more than just 300 of them produced. Lord only knows how many of them are out there, and when or where the next set might suddenly appear.
 
cageymaru said:
Thank you Kyle for sticking with your guns and standing up for us. If we didn't have guys reporting it as they see it, then there's no point in reporting news; you can just read the press release.
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lol, the only thing Kyle stuck up for yesterday was page hit count, posting unsubstantiated "news" is not reporting. Leveling assorted accusations at Newegg and D&H without all the facts was beyond unprofessional and did no service to the enthusiast community. Yes, the rabble all feel like they have bonded around an imaginary event where you took a company to task for their choice of words, but the bottom line was Newegg was taking care of imipacted customers from the start of this situation.

I've lurked here for years but lately I've seen some awfully questionable moves, from the Global Agenda boycott and now this. [H] might represent the enthusiast community, but lately it's been in the wrong fashion.
 
A nice ending to the story. Thanks to [H] for keeping on Newegg to get an honest response. Newegg keeps my business.

Let this be a less to PR firms. Much like in all things in life, coming clean is always a better approach than playing damage control, running interference and lying.
 
soulman901 said:
Newegg is guilty alright. Guilty of trying to get the best deals for it's customers. That ended up catching them but I think from what they learned they should be more vigilant on inspecting their own shipments and what they receive. New Egg is still Super Number 1 for me.
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^Agree^

Witch hunt over. :rolleyes:
 
Well handled HardOCP.
Reported what they knew and not affraid to correct it after new information comes to light.
Bravo gentlemen.
 
had to come in and say that i think Kyle handled this story well, investigating it as much as possible and bringing to light the situation and the facts as they were at the time. He kept on it until a resolution was made and was more than willing to clear up the record once the latest information was passed along. Nothing wrong there.

This type of problem isnt something to brush aside, so im glad someone was willing to take it seriously until its conclusion.

Props to Newegg as well for coming to a swift conclusion and cutting ties with a possible grey market supplier. As much as im sure they are always looking for the cheapest prices, i think they need to really rethink their strategy or it could bite them again. I doubt the rewards would outweigh the risks now. Hopefully they learned a valuable lesson going forward.
 
Is the heat sink made of soap? Is it edible? Do you think the Egg has any more available? (Though perhaps at a slight discount)...these may be worth something someday....hot dam! White chocolate heat sinks just in time for Easter...

But seriously to the people who received these, I wish I could have been there to see your faces. HHHAAAAAAAHOOOHEEEEHAHAHAHWOOP! Ahhhhh...my sympathy brothers.
 
Tyklfe said:
I'm just deeply saddened that it took the egg so long to come forward with the truth. Having been a loyal customer of theirs for so long, I just expect a little better.....
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So do I. I kept expecting Newegg to address the issue on their frontpage. Explain the situation, detail the solution and re-assure the existing customer base. Nothing. So be it.

My last parts purchases over the past six months (router, RAM, motherboard, & 3 HDDs) have all been through Amazon Prime. Faster shipping, saner packaging (especially for the HDDs) and better prices too.
 
One thing I still don't understand: What was the point of the "counterfeiter" here making these units?

1) They went to a lot of trouble to make them seem semi-legit with logos, batch numbers, etc. I'd bet they paid thousands of dollars to upgrade the appearance of these fakes.
2) They HAD to know the copies weren't going to fool anyone and would be discovered eventually

What is the point? If the perpetrator didn't mind ripping people off, they could've just made reasonably official looking boxes with enough clay to make the boxes feel the right weight. But, instead of that, they went to a LOT of manufacturing effort/expense to make 300 semi-look-alike counterfeits. I have a hard time believing that a scam artist would go to that level of expense to manufacture bad replicas without some benefit to them for doing it.

Nothing I've seen in this thread explains the unknown bad guy's motive for spending so much money on making these fakes. (Although, I admit, I haven't read all 40+ pages)
 
I followed a bit of the story, but was busy over the weekend, so I didn't catch everything. I am sure Kyle was trying to get to the bottom of it, but did HardOCP try to contact the senior executives at NewEgg before labeling a distributor in an article? I just think it is a little hazy to give out names of distributors before having it verified by senior executives. Reporting that there is a problem with a distributor and giving out other details I have no problem with at all. But to specifically name a distributor without a senior executive or official PR release seems a little iffy. But that is just me.

Otherwise, barring that one little mishap, I think getting the news out there was the most important thing. Better to get the information out to get people aware so they can contact NewEgg for replacement. Definitely kudos to Kyle and HardOCP for breaking the story, following it and getting the correct information out there as well.

I also have had nothing but success dealing with NewEgg and have found their standards to be above par as concerns their relationships with customers.
 
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I really don't think an apology was the right thing to do in this case. I think as a journalist you should post a correction but not apologize for writing a story with information from a source.
 
I just wanted to give props to Kyle and say thanks for doing what you think is right!

Kyle did clearly state that he was quoting a source...he never stated D&H was the supplier...

As for Kyle not being a reporter...well, sorry big guy, Ben Bradlee you are not, but I bet he couldn't do a decent MOBO review...especially if he had to work the camera remote control while he was talking. ;)

Honestly, I have been around here for a few years and you guys are alright.
 
Thanks for all your hard work Kyle & [H]. You did the right thing.

People who are negative about this entire ordeal need a little lesson in common sense and how to interpret 'news'. When someone says 'this was reported to us as' or 'allegedly this happened according to a source' that is exactly what it means, its not a statement of stance of the reporting organization, they are just sharing with us what someone told them and they thought it would be pertinent to the public -- which in this case it was.

I have no problem with continuing to shop at NewEgg after this.
 
Well handled HardOCP.
Reported what they knew and not affraid to correct it after new information comes to light.
Bravo gentlemen.
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I totally agree, [H] reported the information that was provided and didn't attempt hide, cover-up, lie, or just make up some PR statement that circles the issue without ever touching the question.

Outstanding job on keeping it real for all us little guy's out there, and not letting this just slip to the wayside.

And props to Newegg for providing details on how this happened and more importantly the action taken to ensure it won't happen again.
 
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