Apple Refuses To Return Stolen Phone

Yes, the highest customer satisfaction in the industry, not that you'd know it from the biased newsposting here. HardOCP ignores positive stories sent in, without so much as a "no thank you."

Much like Apple fanatics ignore any positive stories about Microsoft. The ball rolls both ways.
 
still that phone should become an brick, in the UK basically pointless having off with an contract phone as it norm gets banned on all networks in the UK {for Orange any way, 2002 vodaphone and O2 (was BT cellnet) says No to it, but that was back more then 8 years ago i am quite sure they all share the info now}

pay as you go mobiles depend if they have been reg-ed or not pop an new sim card in it may still work

http://en.wikipedia.org/wiki/International_Mobile_Equipment_Identity

if she had reported the phone stolen to apple at the time apple should Not allow the device on apples store using the SN and IMEI or its newer standard and it should also Perm-brick the phone at the firmware level (lock down, perm no unlock or dev mode) when it gets on-line (they are Quite happy to Brick phones with updates)
 
/Begin rabid anti-apple comment
OMFG DIS IZ Y APLE IZ A BAD KOMPANI ARRR IPHONE N MAC SHULD BURN IN HELL!!
/end rabid anti-apple comment

Anyway... This is sad indeed. I'm on the woman's side. She has clear evidence that the iPhone belongs to her...
 
still that phone should become an brick, in the UK basically pointless having off with an contract phone as it norm gets banned on all networks in the UK {for Orange any way, 2002 vodaphone and O2 (was BT cellnet) says No to it, but that was back more then 8 years ago i am quite sure they all share the info now}

pay as you go mobiles depend if they have been reg-ed or not pop an new sim card in it may still work

http://en.wikipedia.org/wiki/International_Mobile_Equipment_Identity

if she had reported the phone stolen to apple at the time apple should Not allow the device on apples store using the SN and IMEI or its newer standard and it should also Perm-brick the phone at the firmware level (lock down, perm no unlock or dev mode) when it gets on-line (they are Quite happy to Brick phones with updates)

That's the reason for the IMEI key. The problem is in the US is that the only company that I know that follow it is Sprint, and maybe Verizon, which is why buying used phones for either can be a crapshoot if you aren't careful and even then it's just for their network.

AT&T is known to ignore requests to blacklist keys. All Apple knows is that someone else has the phone. They can't tell if it was legally sold and the original owner is trying to intercept, or if it was actually stolen because there isn't a police report. I really don't know what people expect.
 
Having an email and name on account doesn't mean diddly. It simply means you had called in about the phone previously, not that you actually own it.

As has been pointed out, there are too many scenarios where things could be different than what they seem. The correct path to follow in this case is to go through the legal system, ie. file a police report, have the police go question the subject, then the police can get the phone at the subject's house (which is further proof of the crime). Otherwise, you're simply letting the guy get away for stealing the girl's stuff.

The second point is that the girl was too apathetic to do anything to try and get her property back, yet the minute she thinks she can get it back without having to do anything, she's all for it and gung-ho.

Thirdly, the police are the establishment in place to deter and capture lawbreakers. Let them do what they're supposed to do rather than trying to make companies do their job.
 
I don't get this at all, AT&T can disable service for the handset... They have record of the ESN and everything. To get you iPhone repaired I would have to assume that proof of purchase has to be shown?
 
Yes, much like the off duty paramedic team that walked out of that shop leaving that pregnant woman to die. It's not their responsibility to do the right thing, they were off duty!
That's a very different subject. Research Good Samaritan laws.
 
I don't get this at all, AT&T can disable service for the handset... They have record of the ESN and everything. To get you iPhone repaired I would have to assume that proof of purchase has to be shown?

Nope. Apple has no methods in place for proof of ownership on the iphone. Would you go to HP if your computer got stolen? Or perhaps you'd go to Chrysler in case your car got stolen?
 
Again, w/Apple's MobileMe Software, you can remotely lock the phone out, erase it's files, as well as get a general idea where it is located, thanks to it's built in GPS (g and gs models).

I don't know if you should bring a locked out iPhone into an Apple Store, if they will unlock it, or if there is any way to unlock it on your own.


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