Never will i buy another Gigabyte board as long as i live. I have a 790X ud4p board i have sent to them, bad USB ports, computer shorts and restarts when USB items are plugged in. I have confirmed this with a different case, and replaced with the same exact motherboard and problem went away. Im not bored to spend money and send a working motherboard for RMA. I am being told problem cannot be duplicated because it passes a stress test, i told them to test the motherboard in a closed case, because thats how i will be using the motherboard, not on a test bench. Stress test doesnt mean much when the board has a defect. Long story short they are denying my RMA, sending me my old board back still with the defect. Its companies like this that make eVGA/BFG/XFX look like a customer service GOD. Thanks god atleast eVGA makes motherboards, Gigabyte has good products, but service doesnt exist. Never will i buy Gigabyte again, its bad enough it takes them 5 days to test the board, only to tell me they cannot duplicate the issue because it passes a stress test. Just a heads up for anyone that was thinking about buying a GIGABYTE motherboard, DONT.
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Gigabyte RMA is the worst in the business.
- Thread starter gar818
- Start date
Yes, i am just posting my experience, i have a local PC SHOP in burbank, CA. im not direct with Gigabyte so i had to do a end user RMA. In the PC industry customer service and RMA are very important parts of doing business, i hope Gigabyte realizes this and changes some things around, great motherboards, horrible service. Just wanted to share my experience so others would think twice before giving their hard earned money to a company like Gigabyte.
Thanks for the heads up, im gonna stay away from MSI as well. From now on its eVGA or Asus for me.
SolidBladez
Supreme [H]ardness
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DFI - good luck with their customer support
I had the smallest scratch on one of my boards and they denied the claim.
I had the smallest scratch on one of my boards and they denied the claim.
Everyone has complaints about this or that company. These are most often isolated incidents which do not accurately reflect the reputation, reliability, or service of a particular company. Therefore, stating that "Gigabyte RMA is the worst in the business" are unfounded statements due to a particular person's experience, which is often not replicated among other consumers.
Very true. Haven't dealt with Gigabyte but I had Asus send me the same exact board without any notification that they were doing so. Only after I went through the hassle of swapping out the spare board, duplicating the original issue with the replacement board, did I start looking at serial numbers and realized they sent me the same one back. All the paperwork had N/A.Asus is much, much worse. Next time just tell them the USB ports don't work and give no other details
Finally got a working motherboard after escalation as I was on my 3rd RMA as the first one was defective out of the box with broken PCI-E brackets (poor QA).
XFX/EVGA were both excellent for minor issues in the past.
Yeah Asus doesn't seem to be the best either. I've got a oc'd 4850 from them that is being sent back a 2nd time through an RMA for the last month. They took over a week the first time, when I got it back with the same problems, I called them up and they told me to didn't do anything because they couldn't find anything wrong with it, from their "testing programs".
Hey! The same thing just happened to me! I love MSI but not as much as I love sending things via UPS and spending $20. Thanks MSI without you I would have never found my love of sending random shit via UPS.
It seems like the only way to get a board RMA'd these days is to murder it and hope you did a good job hiding the evidence.
So it's basically eVGA or nothing?
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legcramp
[H]F Junkie
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ASUS is the worst. Period. At least Gigabyte tells you they are sending back the same board, unlike Asus. I hate them!!!!!!!!!!
I RMA'ed a gigabyte board over the summer, and there seemed to be no hassle. Took 2.5 weeks to get it back from the time it was sent out. I am glad I didn't need it in the meantime. I am trying to stick with EVGA for all my Motherboard purchases now. They aren't the most stable boards, but the tech support is generally decent. If they are screwing me around, I have the e-mail address of the Vice President of Marketing, with whom I have worked to resolve RMA issues a few times. Usually he fixes any complaints within an hour's time. Can't get that anywhere else from my personal experience.
ChronoDetector
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Saw this thread at Xtremesystems.org before it got deleted, I recently had to deal with Gigabyte Australia as well, and I'm quite pleased with their RMA service. My P55-UD6 had broken capacitors and I had to RMA it. Luckily Gigabyte confirmed to me that a broken capacitor was still under warranty and they repaired my board, and it took a week, unlike other stories which RMA can take a month or so. I like Gigabyte, they make good products and have good customer service (here in Australia) I will continue to buy their products.
You gotta understand, the RMA was for a customer, if Gigabyte had sent me the same board back, i would have to eat $150 cost and buy him a new board because gigabyte wouldnt stand behind their product, so before these little fanboy clowns and trolls start to thread crap, they should understand where the other person is coming from. Many companies, many good ones, many bad ones, doesnt mean we all have good experience with them, everyones experience depending on which employee you deal with is different.
What you experienced is an isolated incident. The problem I have with crappy threads such as these is that you try to extrapolate your experience and make it into a universal truth: Gigabyte's RMA sucks.
Riccochet
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Just remember to mark your product any time you send something back. Also record the serial numbers. You'll at least know if they sent you back the same board/card.
I've had to RMA with Asus a video card with a dead cooler on it just to get the same card back with the same dead cooler on it. A little black sharpie on the screw heads told me they didn't even touch the damn thing. RMA'd with Gigabyte a P35 motherboard that had a cap broken off when I received it. They sent me the same board back with the same cap missing.
It's like do they even fucking test the shit they get in? Or do they just toss it in a different box and ship it back out after it sits on their shelf for a week? I snapped a handful of caps of the motherboard when I got it back and shipped it right back to them. Luckily they shipped me a new board after that. But still. The damn thing wouldn't even power up when I originally bought it.
Truth be told, they all suck ass. And it's luck of the draw as to whether monkey-ass sweat shop RMA warehouse worker had his cornflakes pissed on that day. If he did you're getting your part back, un-tested, just like you sent it to them.
I've had to RMA with Asus a video card with a dead cooler on it just to get the same card back with the same dead cooler on it. A little black sharpie on the screw heads told me they didn't even touch the damn thing. RMA'd with Gigabyte a P35 motherboard that had a cap broken off when I received it. They sent me the same board back with the same cap missing.
It's like do they even fucking test the shit they get in? Or do they just toss it in a different box and ship it back out after it sits on their shelf for a week? I snapped a handful of caps of the motherboard when I got it back and shipped it right back to them. Luckily they shipped me a new board after that. But still. The damn thing wouldn't even power up when I originally bought it.
Truth be told, they all suck ass. And it's luck of the draw as to whether monkey-ass sweat shop RMA warehouse worker had his cornflakes pissed on that day. If he did you're getting your part back, un-tested, just like you sent it to them.
Riccochet
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Sounds like someone is a little angry...
Angry? No. Disappointed, indeed.
It's kind of like dropping your car off at the dealer. They keep it for a week, but when you pick it up they say "We couldn't find anything wrong or reproduce the problem". Yet as soon as you drive off the lot the problem is right there.
I buy a lot of PC parts for builds. When I have to RMA with a manufacturer and they send me back the same broken part it costs me money. Not only for shipping, but the second time around I'm basically stuck with purchasing a new unit for the client while I wait to get my RMA'd item back. Then I have to sell it for a loss. Keep doing that over and over in your head, so maybe the "larger" picture will set in.
Ok so after Gigabyte told me the motherboard would be shipped on wednsday, they still havnt shipped the board out, hopefully it goes out monday, i was told wednsday it has already been shipped and i would get tracking number later on in the day, and i call this morning and i was told it hasnt been shipped yet, they will try to ship it today. It keeps getting better and better.
LAiN_OfTheWired
Gawd
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There are only two companies I haven't had a problem RMAing anything with: ASUS and Western Digital. I've had to RMA a lot of stuff since I started buying things in high school, so I could have warned you about MSI and Gigabyte. They're both fkn horrible.
ordovician
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I swore off Gigabyte years ago. It baffles me why they're still so highly recommended by some people. On the other hand, OCZ and Western Digital have some of the best RMA services I've ever come across. Hitachi sent me back my hard drive once, but I applied for another RMA and sent it back to them again The next one that came worked.
The next one that came worked.
LOCO LAPTOP
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for me BFG, Western Digital, Seagate (only did one RMA. so really doesnt count.), and gskill. I had VERY good service with them.
Mixed feelings with EVGA and ASUS.
Mixed feelings with EVGA and ASUS.
Ive been in the PC business since 1996, some of the good companies for RMA are BFG, eVGA, OCZ, Corsair, Asus has been ok for me in the past, takes a while to get item back but they usually give me good results, Gigabyte has been a mixed bag for me, mostly negative, they used to be good for me before 2007, after 2007 they went downhill, im sure employees changed around is the cause of this. MSI has been alright for me not too bad,
Mr. Bluntman
Supreme [H]ardness
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Really? I had my GA-EP35-DS3R die on me this past spring. From the time I requested my RMA to the time I recieved a working refurbished board was about 2 1/2 weeks. No hiccups, nothing. I will continue to buy Gigabyte boards. I have had horrible experiences with ASUS and Sapphire graphics cards though so it shows that not everyone will recieve top notch service, no matter who you buy your hardware from.
ordovician
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Because they have some of the best motherboards out there. Simple as that.
Every Gigabyte motherboard I've ever owned has inexplicably died. This was back in the days of the Athlon, but it was at least 3.
Is that the slot or Socket A? Either way, that's ancient history. It's like saying, "Oh Epox mobos are the best" and then realizing that doesn't mean jack in 2009.
ordovician
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This is all in a pre-established context. I'm explaining why I will never buy Gigabyte again. A lot of people will never buy a Hyundai because of how they were in the 90's. *shrug* I was wronged by the company, so I don't feel the need to give them their business, regardless of the quality of their current products (which I highly doubt is much better, given the stories on here).
+1, also add Corsair to the good list.
AWESOME RMA service.
ASUS was ok, they fixed the issue for me for the one RMA I have had them do, but absolutely no notes or info on WTF they did or if it was even fixed. Gigabyte is a decent company, I have sold and used boards from them for over 15yrs. I went to ASUS for my last build a few years ago and the board died 2 days before the warranty was up...trying Gigabyte again now and hoping for longevity
Remember we are dealing with computer parts, they all eventually die and the failure rates are high. So that is why a solid RMA service is important. I have RMAed tons of intel boards, that does not mean they are bad. In fact they are some of the most reliable boards overall I have found. Shit happens, especially with electronics.
heatlesssun
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Yeah, I have an Asus Striker Extreme II that I need to RMA after it quite working when I did an RAM upgrade. Just moved the RAM around and then nothing after getting some issues with 8 GB in the system. At any who, I may not even use that board even if I get it fixed as I have a Foxconn P45 board sitting in the closet that I bought last year because I got a good deal on it but didn't ever use.
So my QX9650 is going into it from my old sig rig to be used as a HTPC/server.
So my QX9650 is going into it from my old sig rig to be used as a HTPC/server.
I have had really good luck with Gigabyte, and too would say that my old ECS 939 board is still kicking. I have had MSI die before on me... I think its luck of the draw to some extent, but I think generally Gigabyte is actually one of the more solid board makers out there. They use proper caps, heatsinks, etc... on all their stuff.
I agree, they make good products, never once did i mention their products suck, I actually think gigabyte is one of the best board makers out there, but that doesnt mean the people who make the boards also handle customer service, BUT, a good product looks bad when support is worse. 4 years ago the old employee at Gigabyte who was handling RMA was a great person, he upgraded me from a 7900GTX to a 7950GT at no cost, i even sent him a gift to thank him, but today, gigabytes new service is not what it used to be.
lolivegarden
Weaksauce
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Well, I guess it depends, I got an OPEN BOX mobo, sent it in because it broke after a month and they cross shipped a completely new one and even paid for the shipping.
I have had nothing but nightmarish experience with MSI. Their product is at best ''average'' but their customer service is absolutely the pits. To get any worse you have to look to Samsung... (Replacement LCD panel approved on Oct 5th, Today is Dec 21, no replacement in sight.)