what is with BFG phone support?

H

Hard and Confused

[H]ard|Gawd
Joined
Sep 13, 2008
Messages
1,944
Not getting into details but but Jeff and BFG have gone out of thier way to help me help the customer I'm RMA'n this card for, and no the customer is not getting a free upgrade to a GTX260 or even a 9800GT for all of you losers expecting free upgrades but they have been beyond A+ satisfaction since Jeff stepped in which to recap was instantly.

Also I knew there had to be an issue with the call center and as Jeff said they are experiencing a higher call volume than normal which answered my reason for this whole thread which was to simply find out what was the reason for the longer wait times.

+rep to Jeff and BFG for going out of thier way to see that a customer stays happy :)

Atm BFG phone support = on hold hax. Tried calling them close to a dozen times now over the course of the last week and each time I hang up after being on hold 15 - 20 minutes. They have never been this hard to get ahold of, did thier phone support people all call in sick at the same time?

Has anyone gotten ahold of BFG thru thier phone number in the last week?

Trying to get ahold of them to RMA a 9600GT ( for the 2nd time ) and I hate e-mail support and pref the phone but this is getting irritating.
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I'm sorry you are having trouble getting in touch with our support staff. Shoot me a PM with your contact details (name, address, telephone number, etc...) and I can get this taken care of for you. I'll look into what is going on over there as well.
 
Jeff.Kozlowski said:
I'm sorry you are having trouble getting in touch with our support staff. Shoot me a PM with your contact details (name, address, telephone number, etc...) and I can get this taken care of for you. I'll look into what is going on over there as well.
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Jeff ive been emailing you something shocking over the last few days and ive had no reponse, look for mails from "gerard" and a link to the ocuk forums :(
 
I sent you a response, but I only got one email from you late last week. Did you send more than that?
 
Jeff.Kozlowski said:
I sent you a response, but I only got one email from you late last week. Did you send more than that?
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Think there was 2 but one was sent from a different mail account, the one you responded to is the main one though, mail sent.
 
K, sent u a PM jeff. Hung up again after 20 mins on hold about 2 hrs ago so I hope u can get someone to call me :-/
 
told myself long ago, ill NEVER buy another BFG product and know several who think the same thing. My advice...get something else next time.
 
GMcDougal said:
told myself long ago, ill NEVER buy another BFG product and know several who think the same thing. My advice...get something else next time.
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Hey, while you're at it swear off McDonalds for all the times they mesed up your order and Burger king and Taco Bell. Also don't forget to swear off Ford for that tire mishap years ago, All airliners that have ever had a plane go down on them, swear off trains because they derail. Lets see, oh yeah. Last but not least swear off yourself for every mistake you've ever made.

I'll keep buying what works for the moment unless I get truely shafted on purpose. Omfg, I'd even buy ECS mobo's even though I know they are problematic with customer support because they came close but didn't quite screw me over so they are hanging by a thread bu I'll still buy em.

My only issues was the fact that I couldn't get thru to tech support via the phone but tbh how do I know I don't just have bad luck with bad timing?
 
yeah, Jeff's presence on this forum convinced me to make my first BFG purchase, a GTS250 no less!
 
The difference is, if mcdonalds messed up my sandwich, they would fix it. BFG could care less once they get your money, and they not only did it to me, but a few of my buds when we got a bad batch of 7800gt's. ill continue to tell anyone and everyone to avoid BFG until the day i die because they refused to fix a problem that was theres to begin with. Bad business.
 
I think the fact that this guy was the first to respond to a thread posted randomly speaks alot about BFG customer care. BFG please sell some AMD video cards please.
 
kadozer said:
I think the fact that this guy was the first to respond to a thread posted randomly speaks alot about BFG customer care. BFG please sell some AMD video cards please.
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lol! I agree. Right now, XFX is the giant of the ATi market.

For me, anyhow.

That's the only order I would buy in.
 
GMcDougal said:
The difference is, if mcdonalds messed up my sandwich, they would fix it. BFG could care less once they get your money, and they not only did it to me, but a few of my buds when we got a bad batch of 7800gt's. ill continue to tell anyone and everyone to avoid BFG until the day i die because they refused to fix a problem that was theres to begin with. Bad business.
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For you and each of your "buds" there are 100s of people that will continue to buy and recommend BFG to others due to them being a stand up company with excellent products.

Stop your crying as it doesn't relate to OPs topic.
 
I've RMA'd like half a dozen BFG cards in my life mainly because I use more BFG products than anything and every single time the RMA has been smooth as a nude super models ass . . . . wait . . . gotta cherish that image for a few more seconds . . . . . . . . K. Anyways. If BFG sold ATI cards I'd go with them in a heartbeat because they have never done me wrong and even with my current frustration I'm not angry with BFG because for all I know they could be undergoing routine maintainance to better server peope in the very near future.

BFG = A+++
 
Just RMA'd a 9800 gt OC from BFG last week they answered really fast and I got my replacement very quick (then again I live 40min from their RMA dept). No hassles or anything.
 
Just an fyi my trusty old 6600gt had a dead fan last month that BFG was kind enough to fix for the cost of shipping, pretty clutch considering the card was circa 2003... and I lost the reciept
 
Hard and Confused said:
Hey, while you're at it swear off McDonalds for all the times they mesed up your order and Burger king and Taco Bell. Also don't forget to swear off Ford for that tire mishap years ago, All airliners that have ever had a plane go down on them, swear off trains because they derail. Lets see, oh yeah. Last but not least swear off yourself for every mistake you've ever made.

I'll keep buying what works for the moment unless I get truely shafted on purpose. Omfg, I'd even buy ECS mobo's even though I know they are problematic with customer support because they came close but didn't quite screw me over so they are hanging by a thread bu I'll still buy em.

My only issues was the fact that I couldn't get thru to tech support via the phone but tbh how do I know I don't just have bad luck with bad timing?
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I dunno man... swearing off most of those might be good for you lol.
 
OP - I just called the number you gave me but had to leave a message. I provided my contact telephone number so when you get a chance give me a call so we can straighten this out.
 
Well, heres my experience of the excellent support.

8800GTXOC2 dead. Took 3 calls x 20 mins to get through and get an RMA (from the UK on a toll number).

RMA issued. Cool, but returned at my cost. Replacement was a 285OCFU. Nice. But not. It artifacts and hangs, was clearly not tested and still faulty.

Called them 3 x 20 mins again. All the usual guff about BIOS and drivers - which were all up to date anyway and the system had no problem on the original 8800.

Since then nightmare getting through. When I finally did their tech guys response was to dump the call when it got too administratively difficult.

Im now left with a duff card. Have tried the BFG contacts on the forum here and will see if things improve. So far, Gamers Choice? No not really.
 
BFG got yo back. You don't see an ECS vga tech here, hell. You don't see many companies here that care enough about thier customers to pay someone to surf the interwebs looking for unhappy people to convert.
 
Yeah, I see it now. I think their problem is their helpdesk... long wait times right now and staff who are prepared to dump calls that are too difficult.

Jeff however, is proving very helpful atm :D , fingers crossed we manage to come up with a resolution.
 
@ PieMonster - I'm sure we can resolve this either way. I am looking into the issue at the moment and will let you know what I find out.

@OP - I hope that your issue is now resolved, if you need anything else please let me know. You know where to find me :D
 
they probably laid off 30% or more of their work force like every other corporation in america...or are they india based tech support?
 
nobody_here said:
they probably laid off 30% or more of their work force like every other corporation in america...or are they india based tech support?
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HUH? All of our support staff is based in the US, just FYI. From what I can see, call volumes are a bit higher than expected and we are addressing this issue as we speak. If you guys do have problems though, please shoot me a PM and I'll do my best to resolve the issue.
 
Glad to see BFG step in and help. Always had great rma and tech support/service from them.

If you want something to complain about try WD, HP or Sapphire.........

@ Hard and Confused i hope you get it sorted out, maybe they will even upgrade you for your troubles.
 
Not getting into details but but Jeff and BFG have gone out of thier way to help me help the customer I'm RMA'n this card for, and no the customer is not getting a free upgrade to a GTX260 for all of you losers expecting free upgrades but they have been beyond A+ satisfaction since Jeff stepped in which to recap was instantly.

Also I knew there had to be an issue with the call center and as Jeff said they are experiencing a higher call volume than normal which answered my reason for this whole thread which was to simply find out what was the reason for the longer wait times.

+rep to Jeff and BFG for going out of thier way to see that a customer stays happy :)
 
Jeff.Kozlowski said:
HUH? All of our support staff is based in the US, just FYI. From what I can see, call volumes are a bit higher than expected and we are addressing this issue as we speak. If you guys do have problems though, please shoot me a PM and I'll do my best to resolve the issue.
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good to hear, you are one of a dying breed, most companies have outsourced it and its completely inefficient and utterly useless to call Dan or Jim from India who have no idea whats going on and read you script after script once you finally get through :rolleyes:
 
I didn't wont to be a loser though..........

I only meant a hat or a t-shirt, goes back to the dark corner and hides.
 
KILLER_K said:
I didn't wont to be a loser though..........

I only meant a hat or a t-shirt, goes back to the dark corner and hides.
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Hmm, a hat or T-shirt woulda been cool then BFG gets 2 birds with 1 stone. A happier customer and free advertising :)

Hell, now I want a BFG hat =.= Thanks Killer.

Actually if Jeff were to say have some advertising material sent my way for my work I'd be extremely happy to see that customers know the name BFG by the time they walk out our door ;) Maybe we'd sell more BFG products if people see a BFG sign then go "Whats BFG?" then we lay into them saying "ONLY THE BESTEST AND BADEST ASSEST 1337xor COMPANY TEH WRLD HAZ EVAR KNOWN !!!!! EVAR !!!!".

K, drugs really are bad . . . mmkay.
 
KILLER_K said:
Glad to see BFG step in and help. Always had great rma and tech support/service from them.

If you want something to complain about try WD, HP or Sapphire.........

@ Hard and Confused i hope you get it sorted out, maybe they will even upgrade you for your troubles.
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HP's chat support is allright... if you appear through, but dumb.

Sapphire = a failure at RMA.
 
I'm sure BFG is good and all.. but isn't it a bit sad that it comes to this - people having to get help from jeff off the forums (which is awesome), but they should never have to.
 
Well it could have just went and not even have been helped in here. No matter who it was , i'm just glad a BFG person came in here and was willing to help.

Every went to walmart and tried to ask someone in another department to help and remember what the first thing they say is..................

Well they still work for walmart it should matter what department they are in the should just help. Or i like the one that is in a department and doesn't have the slightest clue to what is going on there or how any of it even works......

Rant yes i know but you get the point.
 
e-geek said:
I'm sure BFG is good and all.. but isn't it a bit sad that it comes to this - people having to get help from jeff off the forums (which is awesome), but they should never have to.
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I think people are getting confused as to why I even started this thread. IT wasn't because I was having trouble with the RMA ( which I wasn't ) it was because I couldn't get thru to phone support which Jeff noted that BFG has been having more calls than usual which means longer wait times. BFG nor any company for that matter is going to hire a few extra people to man the phones for a week or 2 just because they get a sudden rush of phone calls.

I've had nothing but good experiences with BFG and if you roll the dice enough times sometimes you're bound to lose and in this case this was just bad timing for me to try the phone support at BFG. I could have probrbably used the e-mail support but its a personal prefernce of mine to talk directly with a human.
 
Hard and Confused said:
Hmm, a hat or T-shirt woulda been cool then BFG gets 2 birds with 1 stone. A happier customer and free advertising :)

Hell, now I want a BFG hat =.= Thanks Killer.

Actually if Jeff were to say have some advertising material sent my way for my work I'd be extremely happy to see that customers know the name BFG by the time they walk out our door ;) Maybe we'd sell more BFG products if people see a BFG sign then go "Whats BFG?" then we lay into them saying "ONLY THE BESTEST AND BADEST ASSEST 1337xor COMPANY TEH WRLD HAZ EVAR KNOWN !!!!! EVAR !!!!".

K, drugs really are bad . . . mmkay.
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The hat I can't do, but... if you shoot me a PM or an email tomorrow as a reminder, I'll see what I can find. Perhaps a few posters and a couple of shirts would work :)
 
Now you have to take the loser remark back and send me a shirt to, lol j/p

loser < shirt = win!

Better yet just tag my [H] title loser....
 
buy cards that dont break so much. i havent had to rma a video card in about 4 or 5 years. thats prob 30 or more cards, for just my personal use. you know what brands they are.
 
KILLER_K said:
Now you have to take the loser remark back and send me a shirt to, lol j/p

loser < shirt = win!

Better yet just tag my [H] title loser....
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Just keep telling yourself, you're good enough, smart enough, and goshdarnit people like you, and you'll be fine.

PM me your contact details and I might be able to get you a shirt too :)
 
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