HD3870x2 - $28 FS @ Amazon

the same thing happened last year when a number of us on the forum bought what we thought was a video card, amazon said that's what it was, but then when it came to ship (thru tigerdirect) they shipped out a crappy video card instead. they shipped to everybody and asked everybody to refuse the item. when they realised how many orders were wrong they had ups stop the parcels in transit. i think the same will happen here
 
foolish501 said:
the same thing happened last year when a number of us on the forum bought what we thought was a video card, amazon said that's what it was, but then when it came to ship (thru tigerdirect) they shipped out a crappy video card instead. they shipped to everybody and asked everybody to refuse the item. when they realised how many orders were wrong they had ups stop the parcels in transit. i think the same will happen here
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http://www.hardforum.com/showthread.php?t=1354687&highlight=680i
http://www.hardforum.com/showthread.php?t=1383572&highlight=buy.com
 
i heard back from buy.com

they have arleady handled the RMA request

Thank you for contacting Buy.com regarding your order # .

Looking at this item, unfortunately the UPC number we provided Amazon
did not match what they had listed. This is definitely not the way we
want to run our Marketplace store.

We have requested our merchandising department to update the description
for this item as soon as possible. In the meantime we have removed this
item from our Amazon listing.

We have issued RMA# (Return Merchandise Authorization) for the
return of sku #. We have also issued a pre-paid UPS return
shipping label and have sent it to you in a separate email.
 
well...looks like i get a refund and get to keep buzz...lol

Hello Jeremy, Thank you for contacting Buy.com regarding your order # 49804704. Looking at this item, unfortunately the UPC number we provided Amazon did not match what they had listed. This is definitely not the way we want to run our Marketplace store. We have requested our merchandising department to update the descriptionfor this item as soon as possible. In the meantime we have removed this item from our Amazon listing. You do not need to return the product to us, or take any further action. We have issued a credit of $27.99 to your original payment method. Please allow 1 to 3 business days for this credit to post to your account. Unfortunately we will not be able to offer you the Radeon 3870X2 1GB GDDR3 Pcie at this time. Your business is very important to us and again, we truly apologize for the inconvenience caused. Please feel free to contact us if you have anyquestions or concerns. Best regards, JessicaBuy.com Customer SupportBuy.com

No inexpensive 3870x2 but a free game ill never play is cool
 
My order shows the PS2 buzz-kill :p

So what is the best course of action? Contact Buy.com for an RMA, or wait and file with Amazon??
 
I curious about that as well.

If i call for a return, then i give up my right to the card. Which i know wont happen any ways.
There are laws against this :)

But i will just wait for the delivery to happen and go from there.
 
lohoutlaw said:
I curious about that as well.

If i call for a return, then i give up my right to the card. Which i know wont happen any ways.
There are laws against this :)

But i will just wait for the delivery to happen and go from there.
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You have no legal right to the card at that price if it was some sort of error between the buy.com product database and the amazon.com marketplace database. Both stores terms of service have something along the lines of the seller is not responsible for price errors. You do have a legal right to a refund as the product you received was not the product you agreed to purchase, but the law only protects you from intentional deceit by sellers and not from computer errors.
 
lohoutlaw said:
I curious about that as well.

If i call for a return, then i give up my right to the card. Which i know wont happen any ways.
There are laws against this :)

But i will just wait for the delivery to happen and go from there.
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Best you might be able to get out of them is a gift card/certificate for your "pain and anguish/troubles" LOL. But as mentioned above, you have no legal recourse to get the item at the price.
 
I don't quite get the "we're not responsible for price errors" excuse. Sure you are; it's your website/paper ad/etc. I think stores should be held responsible for their errors. Most B&M stores are. Not too long ago my parents bought something from Toys R Us and there was some kind of pricing error on something. The employee checked with their manager and the manager said they had to sell it at the price it was marked at. So why doesn't online retailers?
 
htpc_user said:
I don't quite get the "we're not responsible for price errors" excuse. Sure you are; it's your website/paper ad/etc. I think stores should be held responsible for their errors. Most B&M stores are. Not too long ago my parents bought something from Toys R Us and there was some kind of pricing error on something. The employee checked with their manager and the manager said they had to sell it at the price it was marked at. So why doesn't online retailers?
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You will find your answer somewhere in here: http://www.law.cornell.edu/ucc/ucc.table.html
 
Amazon has them back in stock. Better dig in if you want a few. Good luck with it.
 
They're in stock, but has anyone actually gotten the card shipped, or just the price error excuse or ps2 game?
 
222 1/3 evil said:
Buy.com pulls this about every 6 months.... asswipes.
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Yeah... what assholes. How dare they make a pricing error :rolleyes:

I know how this crap works with Amazon, I deal with it every day at work. It's real easy to fat finger an ASIN #, and your product gets listed under the wrong SKU on Amazon without you being aware. It's all the people bitching because they didn't get a blatant pricing error that make my job frustrating on a day to day basis. These guys are issuing a full refund without even making you print a UPS label to ship it back... you do not lose a damn thing. What is there to be upset about?

And to anyone saying Bait and Switch... give me a break. Do you even understand what that term means? No one does this crap on purpose...
 
Viper87227 said:
Yeah... what assholes. How dare they make a pricing error :rolleyes:

I know how this crap works with Amazon, I deal with it every day at work. It's real easy to fat finger an ASIN #, and your product gets listed under the wrong SKU on Amazon without you being aware. It's all the people bitching because they didn't get a blatant pricing error that make my job frustrating on a day to day basis. These guys are issuing a full refund without even making you print a UPS label to ship it back... you do not lose a damn thing. What is there to be upset about?
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Well if said item didn't get listed, then de-listed, then re-listed, and then de-listed again maybe we would accept the price error. But, since the item went in and out of availability no fewer than three times I'm going to call incompetence on buy.com's end. If you currently have an inventory monitoring system and your #8,000 best selling item with average sales of 2 per week suddenly sells 200 in an hour don't you think a person should take a look at it? Someone must have physically entered more stock for the item to come back in stock, so someone at buy.com was aware there was a run on a product through the amazon marketplace.

And how is a potential firesale on an old graphics card a blatant price error? You can get a $100 card today that outperforms the 3870X2. Maybe $30 was a bit low, but not in the realm of impractical since there is next to zero demand for these cards unless they are sold for at or below current market value they will continue to sit on the shelves.
 
I just ordered..
I mean this item has been relisted several times now.. Until we have some proof of what's going on I'm just going to wait for the card to show up.
*edit - it is buy.com for me. They're just being slow.
 
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weuntouchable said:
Well if said item didn't get listed, then de-listed, then re-listed, and then de-listed again maybe we would accept the price error. But, since the item went in and out of availability no fewer than three times I'm going to call incompetence on buy.com's end. If you currently have an inventory monitoring system and your #8,000 best selling item with average sales of 2 per week suddenly sells 200 in an hour don't you think a person should take a look at it? Someone must have physically entered more stock for the item to come back in stock, so someone at buy.com was aware there was a run on a product through the amazon marketplace.

And how is a potential firesale on an old graphics card a blatant price error? You can get a $100 card today that outperforms the 3870X2. Maybe $30 was a bit low, but not in the realm of impractical since there is next to zero demand for these cards unless they are sold for at or below current market value they will continue to sit on the shelves.
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Going in an out of stock does seem a bit strange... not much I can say to that because something like this is simple to fix once the problem has been brought to someones attention. So, yeah, that could be incompetence, I cant' say much for that.

As far as the price goes, $30 is a bit low. Places like this don't look into value of the product, they look at competitive market price. Buy.com doesn't care that you can get a better card for $100... they care that these cards can still be found for $200-$300 on etailers and they are going to sell in the same price bracket.

Also, whether its an obvious mistake or not, I don't think that much matters in this case. It's a human error. I'm going to guess that of the people complaining in this thread, none of them are people who would 100% live up to any mistake they made no matter what. Why should buy be any different... because they want their way? If somehow someone lost something out of this, you have a right to complain, but as its stands there isn't a single thing to lose out of the situation, so whats with the fuss?
 
you will be getting the buzz jr crap. I have been confirmed this by a buy.com rep. Look at my previous post and youll see their response. There was a mistake, get over it. Shit happens. Not the first time and definitely not the last time this will happen.
 
weuntouchable said:
And how is a potential firesale on an old graphics card a blatant price error? You can get a $100 card today that outperforms the 3870X2. Maybe $30 was a bit low, but not in the realm of impractical since there is next to zero demand for these cards unless they are sold for at or below current market value they will continue to sit on the shelves.
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If it wasn't a price error, why isn't every site selling a 3870x2 for nearly that cheap?

And what, they should sell them at a loss because they're sitting on shelves? I suppose you think other stores follow this supposed policy then as well? It was a price error. You bit, you took a chance that it would get canceled, and essentially it did.

You can't even get a single 3870 for $28 let alone an X2. :rolleyes:

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=468502

With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Amazon.com. Your purchases from third-party sellers are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
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I wanted in on the deal, I missed it, but I'm not crying about it because I knew it was a price error and eventually they'd cancel everyone's orders or something else would happen and no one would end up with $28 x2 cards.
 
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zero2dash said:
If it wasn't a price error, why isn't every site selling a 3870x2 for nearly that cheap?

And what, they should sell them at a loss because they're sitting on shelves? I suppose you think other stores follow this supposed policy then as well? It was a price error. You bit, you took a chance that it would get canceled, and essentially it did.

You can't even get a single 3870 for $28 let alone an X2. :rolleyes:
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You do understand that it costs buy.com money to sit on these cards and that at some point they will sell them at a substantial loss? The storage costs may not be very large, but every day that the card sits unsold it costs them money. This card is not totally obsolete, but every day that passes means they are losing additional money on it both in storage costs and by the fact that superior cards that outperform it will go down in price. So at some point buy.com is going to have to take a significant loss on these cards.

Stores practice this continuously and if they didn't they would quickly be out of business as holding obsolete inventory is not a good business practice.
 
weuntouchable said:
You do understand that it costs buy.com money to sit on these cards and that at some point they will sell them at a substantial loss? The storage costs may not be very large, but every day that the card sits unsold it costs them money. This card is not totally obsolete, but every day that passes means they are losing additional money on it both in storage costs and by the fact that superior cards that outperform it will go down in price. So at some point buy.com is going to have to take a significant loss on these cards.

Stores practice this continuously and if they didn't they would quickly be out of business as holding obsolete inventory is not a good business practice.
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I agree. They should have just shipped them and be done with it. They will never sell these cards for $200-300 and the value will just continue to decrease substantially. Was it a pricing mistake? Sure, but they could have gotten rid of some inventory, taken a loss, and stocked something more valuable instead.
 
OK, looks like they are cancelling my order now and crediting me back my money.

They offered me a $20 discount, but I see no way of using it, dunno how that works, but all is well if I get my money back and DO NOT get that game.
 
weuntouchable said:
You do understand that it costs buy.com money to sit on these cards and that at some point they will sell them at a substantial loss? The storage costs may not be very large, but every day that the card sits unsold it costs them money. This card is not totally obsolete, but every day that passes means they are losing additional money on it both in storage costs and by the fact that superior cards that outperform it will go down in price. So at some point buy.com is going to have to take a significant loss on these cards.

Stores practice this continuously and if they didn't they would quickly be out of business as holding obsolete inventory is not a good business practice.
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So why would they sell them for $28 when they could sell them for more than that but still sell out? They could sell them for a legit closeout/clearance price of $99, and they'd probably still sell out.

Your explanation is "they're already losing money on them, why not lose more?" and that makes no sense.
 
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zero2dash said:
So why would they sell them for $28 when they could sell them for more than that but still sell out? They could sell them for a legit closeout/clearance price of $99, and they'd probably still sell out.

Your explanation is "they're already losing money on them, why not lose more?" and that makes no sense.
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$100 would be a horrible price for a 3870X2 though...
 
Ok, maybe $100 is too high, but they could sell them for more than $28. :p
 
zero2dash said:
So why would they sell them for $28 when they could sell them for more than that but still sell out? They could sell them for a legit closeout/clearance price of $99, and they'd probably still sell out.

Your explanation is "they're already losing money on them, why not lose more?" and that makes no sense.
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I'm not saying they should sell them for $28, I disagreed with you about selling them for a loss. You stated that it is not common business practice to take a loss on obsolete inventory, and I said that it was. I was using this as an example to show that the price wasn't totally inconceivable as well. Maybe $60-80 would be more realistic and still allow them to sell out their remaining inventory, but there are other factors that could have possibly lead them to want to rid themselves of the remaining inventory and they figured they could do that at $30 a piece. That was not the case, but its not outside the realm of possible based off of the age of the hardware and its current fair market value.
 
weuntouchable said:
You do understand that it costs buy.com money to sit on these cards and that at some point they will sell them at a substantial loss? The storage costs may not be very large, but every day that the card sits unsold it costs them money. This card is not totally obsolete, but every day that passes means they are losing additional money on it both in storage costs and by the fact that superior cards that outperform it will go down in price. So at some point buy.com is going to have to take a significant loss on these cards.

Stores practice this continuously and if they didn't they would quickly be out of business as holding obsolete inventory is not a good business practice.
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What makes you think they have paid for the inventory? a lot of hardware manufacturers recognize income and get paid when their vendors sells the stuff with intel being one with such a practice. :rolleyes: Now many more are adopting JIT a company will never sell at a loss just to satisfy some bargain hunter customers, they are not loyal and shown to be selfish and whats worse they are UNPROFITABLE these are the people calling for $2 price adjustment and coupon abusers with many more, people who complain about everything and takes 90% of the customer service department's productivity, so if it was me, the hell with them.

Call it whatever and cry just because some didn't get your oh too bad but a lot of you know the precedents with amazon and dell price mistakes "if something is too good to be true..." yet people still order 3 or 4 to resell on egay then they cry because they didn't realize their profits.
 
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just got an email from buy.com (without me emailing them) saying they are in process of cancelling my order because of the mix up, and offered a $5 refund on my next buy.com order
 
and I was really looking forward to the 4 dvi ports so I can run more than two monitors on my system.
 
why is everyone crying about not getting a 3870x2 for $28? You should have known better.
 
weuntouchable said:
Well if said item didn't get listed, then de-listed, then re-listed, and then de-listed again maybe we would accept the price error. But, since the item went in and out of availability no fewer than three times I'm going to call incompetence on buy.com's end. If you currently have an inventory monitoring system and your #8,000 best selling item with average sales of 2 per week suddenly sells 200 in an hour don't you think a person should take a look at it? Someone must have physically entered more stock for the item to come back in stock, so someone at buy.com was aware there was a run on a product through the amazon marketplace.

And how is a potential firesale on an old graphics card a blatant price error? You can get a $100 card today that outperforms the 3870X2. Maybe $30 was a bit low, but not in the realm of impractical since there is next to zero demand for these cards unless they are sold for at or below current market value they will continue to sit on the shelves.
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Originally i wasnt expecting much out of this, but this is bs

I ordered 2 cards Friday when they restocked. Discovered Saturday that my order status was "on order", meaning backorderd. So someone manually added more items than they had. Tried to cancel Sunday but because it's "on order" I cant cancel. Then they restocked again on Monday

This is what annoys me the most. Buy.com acknowledged on Saturday that it was indeed a database error but they still added more inventory on Monday.

Last time buy.com gets my money.
 
Well... you did know the risk. FWIW the one purchase I've made thus far with buy.com was an excellent experience, with fast processing and their customer service. The girl had to call me to verify my CC address since it was different from shipping address.
 
1stStrike said:
Last time buy.com gets my money.
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You, nor anyone else was ever going to be shipped two video cards for $28, it was an obvious price mistake. It happens all the time, and it was your turn to fall for it.

Search, amazon, dell, and newegg long enough and you'll find dozens of price mistakes, i guarantee it, so maybe you should pre-empt them and stop shopping at those places as well ;)
 
who the hell cares? the most that we're out is some money on our CC until it gets refunded. the majority of us knew this was probably a price mistake, and we took thr risk anyway knowing worst case we get a refund.

i dont see what the big deal is...we post these deals here and on SD/FW all the time and dont expect even half of them to work. if we order and it comes through, we save money or resell for profit. if it doesnt come through, we get a refund...
 
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