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I just wanted to share my experience with Microsoft Support with regards to the Microsoft Habu Gaming Mouse.
Like many others, after less than 6 months of use my Habu started to disconnect and reconnect if the mouse cord was bent in seemingly random positions - essentially rendering the mouse unusable. After scouring the Internet for possible fixes to the problem, every topic in every forum or blog ended with the somber conclusion that you're just SOL since Microsoft and Razer both created a revolving circle of blame. Plus it was a gift so I had no idea where it was even purchased from, nor did I have a receipt to prove the purchase. So I gave up any hope of ever getting it fixed and ultimately bought a Logitech G5 (the blue, two-button version) instead and have been fairy happy ever since. I say fairly happy because the G5, while being very nicely shaped and heavy, just isn't big enough to fit my hand as nicely as the Habu did. Suffice it to say, I still always felt it was such a shame when my Habu essentially died on me.
However, not too long ago I accidentally came across a post on a forum (may have been this one) where someone claimed to have successfully gotten their Habu replaced under warranty through Microsoft. Apparently, Microsoft DOES offer a 3-year warranty on the Habu! So I figured I had nothing to lose and just sent in a request anyway, not expecting anything to come of it. Surprisingly, within 24 hours I got a response from the Microsoft Technical Support Team as they promised on their site! After a couple of exchanges of information through e-mail I was told that my replacement order was processed! Just yesterday I received an email with a tracking number for my order. When I went to check the status of the shipment, it had already been delivered to my school mailing address! Holy crap! I got my replacement from Microsoft in exactly 7 days time from the moment I sent my request in!
So a few things I wanted to highlight. One, is that Microsoft's support does exist and they do actually get back to you. Two, the Habu does have a 3-year warranty and should be utilized since the wiring problem seems to be very widespread. And three, the whole replacement process was painless and fast - something that I , admittedly, never would have expected from Microsoft.
For those that share this issue, I understand your frustration, but it seems like you will be taken care of if you make the effort to contact Microsoft. As I type this, my new Habu is glowing a nice strong blue, regardless of how my mouse is positioned, just like old times again.
For anyone that's interested, this is the link to the support page: http://support.microsoft.com/oas/default.aspx?gprid=12104
Hope this helps!
Like many others, after less than 6 months of use my Habu started to disconnect and reconnect if the mouse cord was bent in seemingly random positions - essentially rendering the mouse unusable. After scouring the Internet for possible fixes to the problem, every topic in every forum or blog ended with the somber conclusion that you're just SOL since Microsoft and Razer both created a revolving circle of blame. Plus it was a gift so I had no idea where it was even purchased from, nor did I have a receipt to prove the purchase. So I gave up any hope of ever getting it fixed and ultimately bought a Logitech G5 (the blue, two-button version) instead and have been fairy happy ever since. I say fairly happy because the G5, while being very nicely shaped and heavy, just isn't big enough to fit my hand as nicely as the Habu did. Suffice it to say, I still always felt it was such a shame when my Habu essentially died on me.
However, not too long ago I accidentally came across a post on a forum (may have been this one) where someone claimed to have successfully gotten their Habu replaced under warranty through Microsoft. Apparently, Microsoft DOES offer a 3-year warranty on the Habu! So I figured I had nothing to lose and just sent in a request anyway, not expecting anything to come of it. Surprisingly, within 24 hours I got a response from the Microsoft Technical Support Team as they promised on their site!
After a couple of exchanges of information through e-mail I was told that my replacement order was processed! Just yesterday I received an email with a tracking number for my order. When I went to check the status of the shipment, it had already been delivered to my school mailing address! Holy crap! I got my replacement from Microsoft in exactly 7 days time from the moment I sent my request in! So a few things I wanted to highlight. One, is that Microsoft's support does exist and they do actually get back to you. Two, the Habu does have a 3-year warranty and should be utilized since the wiring problem seems to be very widespread. And three, the whole replacement process was painless and fast - something that I , admittedly, never would have expected from Microsoft.
For those that share this issue, I understand your frustration, but it seems like you will be taken care of if you make the effort to contact Microsoft. As I type this, my new Habu is glowing a nice strong blue, regardless of how my mouse is positioned, just like old times again.
For anyone that's interested, this is the link to the support page: http://support.microsoft.com/oas/default.aspx?gprid=12104
Hope this helps!
