Wow, logitech support is great!

I bought a G5 mouse from newegg 2 years 9 months ago and used it for around 13,000 hours (yes, that many). Last month it started having issues where it would lose connection then reconnect constantly. I sent in a support ticket describing my problem. They said test it in another computer. I did and reported back stating it still occurred. Then, just like that, they asked for my address and sent me a new mouse. I even get to keep the old one for parts. Now if only my G11 would go bad on me.

Yeah Logitech is great about taking care of their customers. Be forewarned, don't take advantage of the situation, or we will all loose their awesome replacement policy. Also, their high dollar items, they require you to send them in in order to get a replacement.

Why don't people know how to spell "lose" in the proper context. I mean really, everywhere people misspell this..sheesh. "LOOSE" and "LOSE" have 2 different meanings! /rant

Anyway, Logitech is good about customer satisfaction. My G5 started doing the same exact thing, got a replacement within a week.

Logitech has been known to have this amazing policy for quite some time. It's great!

I didn't know logitech was that helpful Maybe there is some hope of getting my beloved MX1000 back up to a reliable state.

Same thing happened with my G5, called em up, talked to guy for 5 mins and 3 days later I had my new mouse. It really is great customer service.

Yeah, they sent me a new G7 last week. It died in the middle of a game night before last. So now I have two dead G7 mice. I'm curious as to how they will respond to this.

The odd thing is the old mouse still worked most of the time, but when I plugged it in, it had died, too. I tried various combinations of mice, receivers, batteries, USB ports, etc. I tried uninstalling Setpoint. I can right and left click on the new mouse, but other than that, nothing. Befuddling.

How did you count hours of usage?

I am at the computer 365 days out of the year without missing a single day and have been for years. I use the computer between 12-15 hours a day every day. There are 5-15 days out of the year when I do not use it that many hours. I work at it, socialize at it, and play at it. I've been a major recluse since I quit drinking. Now I only do on occasion (like every couple months).

Yeah, Logitech's customer service is superior to to any other manufacturer I've had to deal with. Had the model before the Z-5500 of speakers and the remote just stopped working. Without the remote, the entire speaker set up is rendered useless. I called them and spoke with them, they asked for proof of purchase or I'd have to send the entire speaker set-up in. I provided them with the Amazon invoice. They e-mailed me back the same day and asked I contact them back. I contacted them back a couple of days later, gave them a ticket number. The rep explained to me the model of speakers I had is discontinued and they're unable to fulfil my request of sending me a new set. Instead they shipped out a set of the Z5500's to my address DHL Express.

AMAZING customer service, in my experience.

I've sworn by Logitech products ever since that experience.