I have a Motorola SB5100 cable modem that disconnects alot. Power-cycling usually gets it functioning again. Speeds are good when is stays connected. The upstream power level is showing 0dBmV on the Signal page. It won't download the latest config file / firmware from Comcast. I'm getting the right config file but "SW File Corruption" appears in the modem log after it's downloaded. I've been running old settings for quite some time with no issues until now. Comcast can't figure it out. They're saying the modem is defective and needs to be replaced. Motorola says they don't handle these issues and to contact Comcast. I switched it out with a brand new SB5101 and everything is fine.
Anybody see this before?
I really hate to replace the modem if this is some sort of software issue...
Anybody see this before?
I really hate to replace the modem if this is some sort of software issue...