Zero dead pixel policies

Asus does on some of their units. Be careful though, often they refer to a whole pixel when taking the policy into consideration, as opposed to a single {r,g,b} element being dead or stuck. Best bet would be to buy from an outlet that offers a comprehensive return policy or a real zero dead pixel warrantee.
 
Do the Provantage regular 30 day return monitors include returning if there is 1 dead pixel?
 
Dell has a zero "hot" pixel policy on their Ultrasharp line, where a "hot" pixel is one that is stuck on white. Their dead pixel and dead/hot subpixel (red, green, or blue only) policy I think is 6.
 
I thought their Ultrasharps had a zero dead pixel policy? Just going by what someone on the Dell forums said. Premium Panel Guarantee I think it's called.
 
Ever notice a bright spot on a monitor that won't go away? Dell has - and we know it's annoying. That's why Dell is now offering a Premium Panel Guarantee that ensures zero "bright pixel" defects on your UltraSharp monitor purchased from Dell.

While defective pixels do not necessarily impair the performance of your monitor, they can be annoying and distracting, especially if the pixels are located in positions where viewing quality is reduced.

Unyielding commitment to quality and the satisfaction of our customers has driven Dell to offer a Premium Panel Guarantee as part of our standard Limited Warranty1 coverage. Even if only one bright pixel is found, a free monitor exchange is guaranteed during the Limited Warranty1 period.

The Premium Panel Guarantee is available for UltraSharp monitors sold with systems or as standalone units purchased direct from Dell, and is included with Dell's standard 3-year Limited Warranty1. Customers who purchase a 4th or 5th year extended Limited Warranty1 can also take advantage of this coverage for the duration of the Limited Warranty period.

UltraSharp monitors bought at Best Buy, while covered by the Premium Panel Guarantee, must visit a Best Buy store in order to exercise their exchange.
 
Someone managed to exchange theirs though claiming Dell offers a satisfaction guarantee and they weren't satisfied, lol. So that's why I'm not too worried.

My bf says he never sees dead pixels on Dell's anyways. But since I can't find any reviews on the 27" I doubt if I'll go with their panel (but order through them).
 
Avareyne said:
I thought their Ultrasharps had a zero dead pixel policy? Just going by what someone on the Dell forums said. Premium Panel Guarantee I think it's called.
Click to expand...

No, they don't. There was extensive discussion on this on the Dell forums involving Dell representatives. It's a zero "hot" pixel policy, as I described above.

Have a look for yourself: http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=83471

If you want to search for the elaborate details and conversations with Dell representatives, you can do so yourself. But as you'll notice in the provided link, dead pixels are not covered in the Premium Panel Guarantee.
 
Dead pixel policies are a CROCK. A dead pixel is a DEFECT and should warrant a return, no questions asked. Have you ever heard of a new car dealership with a cracked windshield policy? "sorry sir, your windshield came with only has 3 cracks in it, it must have 6 to be under warranty"

It is for this reason that I only buy displays at B&M stores.
 
Giolon said:
No, they don't. There was extensive discussion on this on the Dell forums involving Dell representatives. It's a zero "hot" pixel policy, as I described above.

Have a look for yourself: http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=83471

If you want to search for the elaborate details and conversations with Dell representatives, you can do so yourself. But as you'll notice in the provided link, dead pixels are not covered in the Premium Panel Guarantee.
Click to expand...

I guess it doesn't matter in the long run with their satisfaction guarantee which someone used to get a refund on a display with a dead pixel. It seems to be their loop hole. Couldn't someone just return it without mentioning the dead pixel anyways?

hardware_failure said:
Dead pixel policies are a CROCK. A dead pixel is a DEFECT and should warrant a return, no questions asked. Have you ever heard of a new car dealership with a cracked windshield policy? "sorry sir, your windshield came with only has 3 cracks in it, it must have 6 to be under warranty"

It is for this reason that I only buy displays at B&M stores.
Click to expand...

I agree 100%. There are warranties for a reason. If one of my stoves burners stopped working I'd expect GE to do something instead of saying, "sorry ma'am, but 3 burners have to be broken before we will do anything."

I'd buy from an in store town but with Dell premier pricing it's hard to knowing it'll be unlikely that I'll get a dead pixel. The likelihood of getting a Dell that has a dead pixel seems slim (my bf works with mostly Dell's and hasn't heard a complaint, Viewsonic on the other hand, pieces of crap) but looking at like the Planar it becomes worrisome. I'm going to see how much NFM charges for monitors (at least they haggle) since they are more customer oriented (yeah, I returned a POS mattress there so I know they are OK :)).
 
I've replace my dell panels (a 20 and a 24) a total of 3 times for pixels and the 24 twice for the leaning issue. Didn't have a problem with the return through dell on the last pixel...just told them it was NOT a standard problem with lcd's and that it was in fact a manufacturing defect in the lcd panel. And I quote "Well sir, it appears that you are quite knowledgeable about this. I'll go ahead and process an exchange rma for you." On the other hand...I've also always bought my panels from costco...they don't give you any grief on exchanging for defects.
 
ncix.com offers a zero dead pixel policy on LCD monitors; they'll ship you a new monitor 3x if you find any. I had to use it twice with my BenQ FP241WZ. Stupid slow shipping :(

*edit* OK I Just checked and it appears they stopped offering this. Sorry, you might be out of luck; best bet is staples or some brick and mortar shop where you can return the monitor. Maybe costco as well.

My guess is NCIX was eating too much of a loss on the shipping costs of the monitors; I know when I went to purolator to drop off the monitors they were telling me it was like $50 to ship the thing back to Vancouver, and NCIX had to ship a monitor 5x and that's gotta cut into the profit margins.

*edit #2* Nope, ok, NCIX still has it: http://www.ncix.com/go/?expresscoverage

The BenQ FP241W I was looking at is end of life so they dont' offer it on that, but newer monitors that they can get replacements for they do offer it; I believe the cost is 5% of the monitor price (which isn't bad, IMO).

I think we're all ready for the days of 0 dead pixel monitors.
 
NCIXUS has the worst site to navigate, takes me about 10 minutes just to find the LCD section and then figure out how to get them to display more than 10 (still working on it now).

I believe they still do offer that, but you have to pay for it and it isn't offered on LCD's that are discontinued or being discontinued like the BenQ VA panels. I'm also in the US so shipping may be HIGH.
 
Avareyne said:
NVM, it does seem like they got rid of it within the past 48 hours.

Edit: they do have it on some like this one: http://www.ncixus.com/products/28370/LS27HUCCB/XAA/Samsung/

I can't navigate their site though and am unsure if they even have what I want. :confused:

Oh and does anyone know about Provantage? Can I return the ones with "Standard 30 day return".
Click to expand...

Yeah end of life products are not covered because they may not be able to get replacement units.

It appears NCIXUS.com has a far more limited selection than ncix.com, so I guess if you're in the US you need to shop at Costco, Dell, or B&M.
 
Well I wouldn't know since their site is impossible to navigate. They did have the sammy I was interested in, but I can't find it again due to navigation issues.

I don't know what B&M is (someone link to it?) and Costco is a membership store (negates any savings, Walmart is cheaper).
 
Avareyne said:
Costco is a membership store (negates any savings, Walmart is cheaper).
Click to expand...

Wanna bet? Redo the math and check the merchandise...low end crap at walmart vs the not low end crap at costco? Course, I haven't been into a walmart is almost 10 years...to many related looking couple walking around.
 
gs274 said:
Wanna bet? Redo the math and check the merchandise...low end crap at walmart vs the not low end crap at costco? Course, I haven't been into a walmart is almost 10 years...to many related looking couple walking around.
Click to expand...

Well the HP monitor I was looking at was cheaper at Walmart than Costco, so yes, I'd like to bet. You get the HP warranty either way also.

Don't like running into your parents do you? :rolleyes:
 
Oh yeah, costco warranty on the lcd is lifetime...woot!

Going to ignore the shot against my parents though.
 
i returned my first soyo for a stuck green pixel, and the display had clouding. no issues at all with the new one :)
 
HP doesn't offer lifetime warranties based on where you buy them from.

Not a fan of 3rd party warranties at all (consumer reports people, RIPOFF), I'm probably going to get rid of it in 3 years anyways.

That was a good burn, admit it. :)

And for anyone who wants to know, if you order direct from HP they said monitors are returnable if there is only 1 dead pixel. :)

3 days later still waiting for a reply from Provantage, horrid CS so far. :mad:
 
I just bought my G2400WD from buy.com. I called their CS two different times and asked what their return policy is on 24" LCD's. I confirmed with both that I could return it for any reason (I said "so one dead pixel"?) and they said yes. I also confirmed that there is no restocking fee.
 
Should have been more clear, it's not a lifetime warranty...it's a lifetime return policy. Order ships straight from dell and if anything goes wrong with it, walk it into the nearest costco and get a full refund.
 
I agree, Costco is the only place to buy a monitor. I've never had a problem buying anything there and the no added cost lifetime return is well worth it.
 
You must log in or register to reply here.
Back
Top