EIZO S2411W-U: Should I accept 1 dead subpixel and keep it?

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After reading a lot of good things about the Eizo S2411W-U I decided to buy it. Its a midrange-professionel display.

I got it delivered yesterday and I instantly checked it for dead pixels. Unfortunately I found one dead (turned-off) green sub-pixel almost in the middle of the screen - looking like a tiny pink comma on a white background. :( The rest of the pixels are allright, backlighting is good, contrast is really good and it seems fine overall.

Even though Eizo Europe AB extends the pixel garrantue to 0 dead pixels - they do not cover 0 dead subpixels only when there are 5 dead subpixels.

I Denmark we have a 14 day period to review things we buy on the internet and we are allowed to return it if you are not happy with it. I would only have to pay for returning the display by package delivery.

To make things even more tricky. The day after I bought the display the price went up approximately EURO 167 or USD 267 - almost 20% of its original prize!


- Should I keep the display or should I return it?
- Are the chance of getting a similar or worse display, higher than getting a flawless display?
- Should I insist on getting a flawless display for this modertately expensive display?


I don't want to trade my display with on dead subpixel with a new display costing 20% more having 4 stuck (turned-on) subpixels. I hope someone can help me figure out what to do before the 14 days run out.

:confused:
 
I would not willingly keep a display, which had a bad pixel in the center region.

(Maybe there is someway to do an exchange, rather than a repurchase with the 20 percent penalty? And what about high end NEC displays?)
 
Considering what you must have paid for this, I would definitely do an exchange. By doing an exchange instead of return and rebuy, you should be able to avoid paying the new higher price.
 
Eizo's are expensive, i would try to exchange it. for whatever you paid for it, you should have a perfect monitor.
one reason why i dislike LCD technology, there's always a chance of something like this. not a 10% chance, more like a 50% chance
 
Thanks a lot everyone for your opinions.

I wish there was a way to get a replacement without having to pay the extra money.

If I where to get a replacement I would have to ask either the seller or Eizo to go beyond their obligations and I cannot think of a reason for them to make my problem their problem.

I guess I would have to return the display to the seller and pay the cost for the delivery. Then I would go buy a new display from another seller and pay the ekstra 20% and hope that I do not get a display with 4 dead or stuck-on subpixels, that would be even worse.


- Are the chances of getting a flawless display higher than getting a similar faulty one or even worse?


This is quite an unsatisfied situation. I actually ordered the Dell 2408WFP first, but after reading a lot of bad press about it, I cancelled the order and payed the extra money to get a more solid product like the Eizo.

I wish this situation was a lot easier.
 
What exactly is a sub-pixel and how is it different than a pixel?
 
Every pixel consists of 3 subpixels - red, green, blue.

If a green subpixel dies you will see a black dot on all colors containing green. This might sounds less noticeable but in reality most colors contain a bit of green thus making it noticeable most of the time.

Only when the background is completely red, blue or black I do ont see the dead subpixel.
 
Eizo is not a crappy Acer, you should demand a perfect screen.

And I think it is shameful, that a company like Eizo is willing to sell a defect screen. Damn some ISO norm, we want no dead pixels for our hard currency and LCDs in Europe are far the most expensive in the world.

I'm surprised sellers are not willing to test screens theselves and send a non-defective piece, even for an extra addition to the price.
 
Absolutely don't settle for a dead pixel in the center of the screen. In my mind it doesn't make any difference - pixel or sub-pixel - if it is noticeable; there is no excuse.
 
One thing I would try is calling Eizo. Maybe you'll get a nice rep who will be willing to exchange your unit. Tell them how you've heard such great things about their displays, and you were so happy to be able to buy one after saving up for several months. Now you've got your monitor and you were so excited to get it hooked up. But lo and behold when you did, you found this dead pixel right in the middle of the screen, and now you're so disappointed. Tell them you've heard their customer service is great, and that you're hoping that they will replace the monitor for you.

I definitely think it's worth a try. Good luck!
 
mickey4paws said:
One thing I would try is calling Eizo. Maybe you'll get a nice rep who will be willing to exchange your unit. Tell them how you've heard such great things about their displays, and you were so happy to be able to buy one after saving up for several months. Now you've got your monitor and you were so excited to get it hooked up. But lo and behold when you did, you found this dead pixel right in the middle of the screen, and now you're so disappointed. Tell them you've heard their customer service is great, and that you're hoping that they will replace the monitor for you.

I definitely think it's worth a try. Good luck!
Click to expand...

And tell us the result :)
 
Thanks a lot for your contribution. Actually I have already email Eizo and described the situation - almost like mickey4paws sugested. I am still waiting for a response though. I cannot call them directly because their phonenumber requires a landline phone.

I will keep you posted when something happens.
 
dirtdiggler said:
Why don't you try to get rid of the stuck pixel before returning it ? I just got rid of two stuck pixels on mine using the taping teqnique. Rubbing it did nothing but taping worked immediately. I thought it was BS, but It actually works!

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
Click to expand...

That link does offer this caveat: Be prepared to suffer a complete loss; you may crack the glass when tapping or putting pressure on an LCD assembly.

I've never had any luck with the pressure method. Never tried the taping one though...
 
Yes, DO NOT apply enough pressure to do damage, in fact I don't recommend the rubbing method because you might damage the pixels around the area unless you know what you are doing. The taping does work though, I was pleasantly suprised. Here is what I did; I ran the dead pixel software on the effected area for about three hours. I then positioned my hand flush with the monitor with the surface of my index nail facing the screen (palm facing me) and flicked my finger nail into the screen where the pixel was. It took about 5 small taps for it too light back up. This was with the software flashing red, green, blue on the dead pixel. I wouldn't use anything harder than your finger nail. Give it a try!
 
If the fix doesn't work, another vote for returning the Eizo monitor...The price you pay should at least be for that much.
 
I tryed everything: the small java applets, rubbing and tapping. Unfortunately nothing works.

I think I will return it and pay the higher price for a new model - I just want a flawless display for this kind of money.
 
After 3 attempts I finally got a flawless screen. I am happy that I didn't accept anything else than flawless for the retail price.

I must admit the LCD is great! I matched it with my friends Apple Cinema Display 23 inch, and it totally whooped it in all categories - even viewing angles and color shifting.
 
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