Gateway FHD2400

I got my FHD2400 earlier this week. I love it for gaming and most web browsing. Can't stand it in dark scenes. I watched 28 weeks last night, and while the medium and lighter scenes were ok, the dark scenes were unbearable. The lack of viewing angle ruins the top, and the edges bleed enough to irritate me too. Sometimes on some web pages, I also notice that colors that should be solid (for the background) are different at the top of the screen than at the bottom.

I came from a 20" LG and I never had a problem with it, so I figured the FHD2400 would be fine. I guess it's the sheer size of this that's causing a problem. I'm probably about 24 inches away from it.

I'll probably return it to BB for the Westy 24" or see if I can talk them into letting me have the display model LG 24"

Warren
 
I cant get the EZ Tune software to work on this Bad Boy. I have it connected to my Gfx card (8800 GT) via DVI connection, but cant utilize the setting option. Besides the Auto-Pivot option, what options am I missing out of besides, the Monitor's own Settings Options?
Is there a Backlight control feature thru the software?

This is the 1st monitor Ive ever dealt with w/ no Backlight control. I may keep this for a few months, and go for the 27.5' Hanns-G Monitor later on, if no other 24 incher catches my eye. Out of all the 24's Ive tested, and despite its BLB issue, the GW proved worthy of my $$$.
 
I'm on a Mac, and thus have not used eztune, but isn't the brightness setting a backlight control?
 
AV-Wayne said:
I'm on a Mac, and thus have not used eztune, but isn't the brightness setting a backlight control?
Click to expand...

Thanks 4 the tip. Answer was right there in my face all along. Im so used to my Monitors/Sets to having a seperate Brightness and Backlight settings that I completely overlooked that. I set my Brightness to 25 (it was in the high 70's:eek:) and tweaked my Nvidia settings a bit to a acceptable level. The Bleeding issue is nowhere near as bad as it was before. I'll hold this one down for the time being. Probably do In-Service @ BB in the spring w/ the PSP.
I know the Service Plan isnt a quick swap like a product thru the PRP, but anyone know the approximate waiting period for a returned Monitor/Set? I have a 32' Westy from BB w/ a PSP on it. Ive had it 2 years now and still no issues w/ that set.
 
Crooks1 said:
Thanks 4 the tip. Answer was right there in my face all along. Im so used to my Monitors/Sets to having a seperate Brightness and Backlight settings that I completely overlooked that. I set my Brightness to 25 (it was in the high 70's:eek:) and tweaked my Nvidia settings a bit to a acceptable level. The Bleeding issue is nowhere near as bad as it was before. I'll hold this one down for the time being. Probably do In-Service @ BB in the spring w/ the PSP.
I know the Service Plan isnt a quick swap like a product thru the PRP, but anyone know the approximate waiting period for a returned Monitor/Set? I have a 32' Westy from BB w/ a PSP on it. Ive had it 2 years now and still no issues w/ that set.
Click to expand...

If you tell them your problem is backlight bleeding, they'll likely simply do an exchange on the spot.
 
well im returning my second FHD2400 due to horrible backlight bleeding... I can say that the first day I got it... it had zero backlight bleed, 3 days later... horrible!!!! every day it got worse...

im returning it, and getting the NEC lcd2470wnx... no more TN panels for me... they suck :)
 
Crooks1 said:
I cant get the EZ Tune software to work on this Bad Boy. I have it connected to my Gfx card (8800 GT) via DVI connection, but cant utilize the setting option. Besides the Auto-Pivot option, what options am I missing out of besides, the Monitor's own Settings Options?
Click to expand...

The EZ Tune software is actually a pretty good visual calibration tool. It is based on Portrait Displays Display Tune software. After first helping to adjust brightness and contrast, it lets you adjust the gamma over a range of about 5 or six brightness levels.

When it works. It did a fine job when I first installed it. However, I've recently upgraded to 169.21 display drivers and it has now stopped working. Reminds me of the problem that the earlier version of EZ tune had with the 8800 drivers.

GW will probably address the problem eventually: just in time for a new NVIDIA driver revision to render it obsolete again.
 
I'd thought that I'd weigh in on this progressive blacklight bleed issue. I've had my monitor for about a week and a half now, and I think that I'm experiencing a bit of this as well. It's hard to tell, though, as it may have started out this way as well and I'm just noticing it more now.

In any event, the panel has significantly more backlight bleed than the Samsung 226BW "S" monitor that it replaced. That's disappointing because I really like the Gateway in all other respects; aside from this BLB problem, it'd be perfect for me. Brightness is 46, Contrast 65 or so.
 
If you take a picture of your BLB now, then later duplicate the conditions and take another picture using the same settings, you should be able to see if it's progressing. You'll also then have a pair of pictures that you can publish here.

That might be good advice for anyone who has this panel, regardless of its age. It would help identify the extent of the problem.

Mine is still reasonably mild and not bothering me, but I now look at the problem as a free upgrade if I choose when it gets to be about 10 months old. Then with my BB warranty, another free upgrade at the end of 4 years... ;)
 
AV-Wayne said:
If you take a picture of your BLB now, then later duplicate the conditions and take another picture using the same settings, you should be able to see if it's progressing. You'll also then have a pair of pictures that you can publish here.

That might be good advice for anyone who has this panel, regardless of its age. It would help identify the extent of the problem.

Mine is still reasonably mild and not bothering me, but I now look at the problem as a free upgrade if I choose when it gets to be about 10 months old. Then with my BB warranty, another free upgrade at the end of 4 years... ;)
Click to expand...

That's what I intend to do as well. Of course, when I exchange later on, there is a need for an imperfect monitor. If the monitor's perfect, attempting an exchange could be a problem.
 
I'll be taking pictures soon, I suppose.

Quick question: BLB should theoretically be the same from all viewing angles, shouldn't it?

I have the BB PSP. My understanding is that I can go in and swap the monitor for a new one if the BLB gets too serious -- is that mistaken?
 
verylostindeed said:
I'll be taking pictures soon, I suppose.

Quick question: BLB should theoretically be the same from all viewing angles, shouldn't it?

I have the BB PSP. My understanding is that I can go in and swap the monitor for a new one if the BLB gets too serious -- is that mistaken?
Click to expand...

Well the monitor will look washed out regardless when looking from below the horizontal. I exchanged my monitor at BB using the PSP because of backlight bleed. I had to convince them though that there was backlight bleed by taking it into the theatre room and turning off the lights.
 
verylostindeed said:
Quick question: BLB should theoretically be the same from all viewing angles, shouldn't it?
Click to expand...

No -- viewing angle applies to it also. In the write-up about my picture of bleed, I mentioned I had to re-take the pictures, because the first time the camera was too low, and the pictures didn't reflect what I saw from my eyes.
 
There are two new 24" monitors coming soon: the Dell 2408WFP and the Asus MK241. It's possible they'll match functionality of the FHD2400. The Dell may be carried at BestBuy (seems they mainly carry Dell PCs, not LCDs), just in case anyone is pondering an exchange with an alternate model under the PSP.
 
reductant said:
There are two new 24" monitors coming soon: the Dell 2408WFP and the Asus MK241. It's possible they'll match functionality of the FHD2400. I know the Dell will be carried at BestBuy, just in case anyone is pondering an exchange with an alternate model under the PSP.
Click to expand...

Hey, if you have any info at all, open an official thread for those... I've been meaning to do it for other 24-inch displays too, as I get tired of hearing people say they're moving to another monitor that no one has talked about, and they never come back to report what they experienced...
 
reductant said:
There are two new 24" monitors coming soon: the Dell 2408WFP and the Asus MK241. It's possible they'll match functionality of the FHD2400. The Dell may be carried at BestBuy (seems they mainly carry Dell PCs, not LCDs), just in case anyone is pondering an exchange with an alternate model under the PSP.
Click to expand...

Most likely, those will launch with a added $200 price point like the Dell 2407WFP already does. The only reason I went with the Gateway was price, and no inverse ghosting. More so the price, as I was really looking towards a Samsung 245BW but since it wasn't in stock anywhere cheap enough, i went with the Gateway.

If Dell launches the 2408WFP at a $500 price point and makes it available at Staples, BestBuy, and Walmart, I'll return my gateway and buy that one.
 
So I've chatted with Gateway support about this, but they just refer you to the FAQ on HDCP. But, my computer is 100% HDCP compliant... The only thing that Cyberlink reports as being not compliant is my FHD2400 monitor...

I am using a DVI-D cable and therefore this should not be a problem... Have a Radeon x1800 video card... all drivers are up to date... Everything checks out ok as far as being HDCP compliant...

Is there a setting in the monitor display menu that turns it on or something? Or should it just work?

Do you think it is broke? I really hate to return it because the one I have has zero back light bleeding problems and no pixels stuck on or dead.
 
I just got it. I swear the Blu-Ray picture looks ten times better than it did with the older, non HDMI 24"er....

Things just look a bit sharper, too...

The only thing that didn't look good was the FIOS DVR picture hooked up to the HDMI Cable..
 
celiman80 said:
So I've chatted with Gateway support about this, but they just refer you to the FAQ on HDCP. But, my computer is 100% HDCP compliant... The only thing that Cyberlink reports as being not compliant is my FHD2400 monitor...

I am using a DVI-D cable and therefore this should not be a problem... Have a Radeon x1800 video card... all drivers are up to date... Everything checks out ok as far as being HDCP compliant...

Is there a setting in the monitor display menu that turns it on or something? Or should it just work?

Do you think it is broke? I really hate to return it because the one I have has zero back light bleeding problems and no pixels stuck on or dead.
Click to expand...

As far as I know, the Radeon x1800 did not have any HDCP compliant models produced, unless the card manufacturer specifically stated it. The GPU was HDCP compliant, but cards were not. Not all X19xx cards are either.

See this thread here:

http://www.hardforum.com/showthread.php?t=1071342
 
So even though when using the Cyberlink Advisor it reports that the video card is HDCP compliant, but the monitor is not, it still could be the video card that is the problem? (ie it's not handshaking properly?)

I didn't really understand why the Cyberlink Advisor software would report the video card as being compliant if it wasn't... Sapphire manufactured my card, and claim it is HDCP compliant, but with everything I've read, it doesn't seem like it is...
 
celiman80 said:
So even though when using the Cyberlink Advisor it reports that the video card is HDCP compliant, but the monitor is not, it still could be the video card that is the problem? (ie it's not handshaking properly?)

I didn't really understand why the Cyberlink Advisor software would report the video card as being compliant if it wasn't... Sapphire manufactured my card, and claim it is HDCP compliant, but with everything I've read, it doesn't seem like it is...
Click to expand...

IIRC, there was a minor controversy when both nvidia and ati first released HDCP-compliant cards because as it turns out, they were not in fact fully compliant. Could be what you're experiencing. What's the HDCP-protected content you're trying to view? You could use AnyDVD to break that, I think, if it's just for bluray/HDDVD.
 
I bet the Cyberlink Advisor software only looks at the GPU you are using... that's all it worries about... Thats probably why it is saying that...

But still, shouldn't it report my monitor as being HDCP compliant or does that require the video card to be compliant first? (ie does it have to handshake first to realize that the monitor is compliant?)

I am trying to watch my blu ray movies I have bought... I thought about using AnyDVD but I hate to rely on that if my monitor is broken and a few years down the line when AnyDVD doesn't work anymore, I won't be able to watch anything.
 
After about seven of these monitors I've finally received one with no dead/stuck pixels (last I checked), however it does have a fair amount of back-light bleed on all four sides (I guess I can live it with for now). With the Pixel issue out of the way, I started think about the Circuit City extended warranty.

I paid $450 + about $25 or so in tax for the FHD2400 during Circuit City -$100 sale event last year.

The plan costs are:

Circuit City Advantage Protection Plan: 2 Year - $50 (11% of price "no tax")
Circuit City Advantage Protection Plan: 4 Year - $80 (18% of price "no tax")
Circuit City Advantage Protection Plan Plus : 2 Year - $80 (18% of price "no tax")
Circuit City Advantage Protection Plan Plus : 4 Year - $120 (27% of price "no tax")

You would have to go with the "Plus" plan since it seems to be the only one that covers screen issues (stuck/dead pixels - back-light bleed), the normal plan does not. But after doing some quick Google searching, there looks to be quite a few horror stories about the Circuit City Advantage Protection Plans. So I'm interested to know, for those that bought this at Circuit City, what plan did you buy if any? Is the two or four Plus plan worth it?

https://www.cityassure.com/cityassure/static.do?clickTo=doc.show.right.choice
 
not sure about Circuit City, but Best Buy is claiming they don't do Product Replacement Plans now on the FHD2400, only Product Service Plans, which really sucks... Is that true or did I talk to the wrong guy?
 
celiman80 said:
not sure about Circuit City, but Best Buy is claiming they don't do Product Replacement Plans now on the FHD2400, only Product Service Plans, which really sucks... Is that true or did I talk to the wrong guy?
Click to expand...

When I asked about a warranty they said that they would always try to fix it first before replacing it. That sucks. I don't want to send my monitor off for a couple weeks so a bunch of noobs can bang it around, leave a thousand fingerprints on the screen, and tell me it's fixed when it really isn't.
 
Now Im on week 3 on this Bad Boy, and am loving it. Thanks to AV-Wayne for pointing out the obvious to me: That the Brightness Option is actually the Backlight control. (Im used to my monitors have seperate Brightness and Backlight Options). I tuned it down to level 6 and the Backlight issues are nowhere near as bad. I couldve returned it back to BB before the return period was up, but I figured the backlight bleed was a minor issue and with my luck I'd do an exchange for one w/ the same issue and probably have an added issue of dead pixel which this set has none that I can see.

Im overall impressed w/ the set. Have my 360 and PS3 connected via HDMI (I swap) and even play my 360 via the VGA input too, and all look superb. My PC games are astounding on it. I took the liberty of getting the PSP for it @ BB (just so happen the day I went to purchase the PSP, CC had its $499 sale, so I put the difference I got back towards it).

JerseySeven said:
The EZ Tune software is actually a pretty good visual calibration tool. It is based on Portrait Displays Display Tune software. After first helping to adjust brightness and contrast, it lets you adjust the gamma over a range of about 5 or six brightness levels.

When it works. It did a fine job when I first installed it. However, I've recently upgraded to 169.21 display drivers and it has now stopped working. Reminds me of the problem that the earlier version of EZ tune had with the 8800 drivers.

GW will probably address the problem eventually: just in time for a new NVIDIA driver revision to render it obsolete again.
Click to expand...

Thanks 4 the heads up. I had a feeling it had something to do with the Nvidia Drivers, as Im on 169.21 FW also.
 
Here's another 24" (and a 25.5") monitor from Samsung that may come out sometime soon. I know BB definitely carries Samsung. These are also likely to be TN panels and do lack component (but have HDMI, DVI, and VGA as well as built-in speakers). My brother has a 22" TN Syncmaster and it has no backlight bleeding wahtsoever. The 24" version claims to have a 10,000:1 contrast ratio (wow). They both have OSD functions for preserving source resolution. Too bad it lacks component.

2493HM and 2693HM

About the Performance Service Plan (PSP)...BestBuy only does PSPs on monitors. Product Replacement Plans cannot be purchased for monitors. Some BestBuys have 4-year PSPs (probably veteran BestBuys with older policies) and some have 3-year PSPs (only choice at a new BestBuy in my area). However, although they tell you they will attempt a repair, there are certain issues (e.g., backlight bleeding, dead pixels) which they obviously cannot repair and they will issue an exchange/replacement.
 
reductant said:
The 24" version claims to have a 10,000:1 contrast ratio (wow).
Click to expand...
I find that very difficult to believe with standard backlighting technology. Maybe they mean 'dynamic contrast' which we all know is not the same thing?
 
rbf1138 said:
How long after purchasing one of these from Best Buy do you have to get the PRP?
Click to expand...

You can't get a Product Replacement Plan. You have to get a Performance Service Plan. And you have to get it within 14 days of your purchase (although they may be lenient and allow you to purchase it within 30 days).
 
APOLLO said:
I find that very difficult to believe with standard backlighting technology. Maybe they mean 'dynamic contrast' which we all know is not the same thing?
Click to expand...

Yeah, you are right. It's 1000:1. The little icon didn't specify. I thought they were going to use some LED backlight. Too bad.
 
Damn, wish I'd known that sooner...anyway, the Gateway warranty should cover me for a year right? Cause I definitely have backlight bleed, but not bad enough that I feel the need to send it in yet.
 
Also, could someone here with a PS3 explain what settings I should be using on both the monitor and the system to get the best picture? There are a bunch of options I'm not totally sure what they should be set to...YUV vs. RGB, for example.
I just got the PS3, and I got Planet Earth on BluRay, and while it looks good, it does look more grainy than I expected...
Thanks!

using HDMI...
 
rbf1138 said:
Also, could someone here with a PS3 explain what settings I should be using on both the monitor and the system to get the best picture? There are a bunch of options I'm not totally sure what they should be set to...YUV vs. RGB, for example.
I just got the PS3, and I got Planet Earth on BluRay, and while it looks good, it does look more grainy than I expected...
Thanks!

using HDMI...
Click to expand...

I'd also like to know the difference between YUV and RGB as well as the special HDMI settings in the PS3. As far as picture graininess, I think that could be due to the fact that Blu-Rays do not always provide as nice a picture as HD DVDs due to its encoding methods or that the PS3 is a lower quality blu-ray player. Or it could just be that some blu-rays have poorer transfers than others, although I expect Planet Earth to have one of the nicer pictures you could expect.
 
Well, I've had mine for about two weeks now, and sadly there is definitely more BLB than before. At first I had hoped I was just imagining it, but now it's become quite bad.

Question for those of you that have returned the monitor for this issue and received a new panel: did the same thing just end up happening all over again?
 
rbf1138 said:
Also, could someone here with a PS3 explain what settings I should be using on both the monitor and the system to get the best picture? There are a bunch of options I'm not totally sure what they should be set to...YUV vs. RGB, for example.
I just got the PS3, and I got Planet Earth on BluRay, and while it looks good, it does look more grainy than I expected...
Thanks!

using HDMI...
Click to expand...

Don't worry about it. Just sit a little further back. Planet Earth is grainy on HD-DVD too when you sit close. It's just because they used a high ISO setting on the cameras in some shots.
 
rbf1138 said:
Also, could someone here with a PS3 explain what settings I should be using on both the monitor and the system to get the best picture? There are a bunch of options I'm not totally sure what they should be set to...YUV vs. RGB, for example.
I just got the PS3, and I got Planet Earth on BluRay, and while it looks good, it does look more grainy than I expected...
Thanks!

using HDMI...
Click to expand...

I knew this question looked familiar. Your thread
LOL.

A fellow IGN Member made a thread to help with your Question: Link
 
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