call center recording

Ok so Ive got a call center that just recently went from an old analog phone system to a Avaya Definity G3 ver. 8 with 60 extensions. Now they need to have all calls, incoming and outgoing on all extensions recorded at all times. They want it recorded to a server that can be accessed remotely. Now my question is what kind of software and hardware am I going to need to get this done, and what kind of money am I looking at? I know the general setup should be something like this sketch, please help me fill in the blanks

Ideally you'd have a server or device connected to the Avaya system that was capable of listening for system changes (event monitoring) or that was capable of flat out call control. I'm not familiar with the specific PBX in question, but I work in a call center so I know pretty much what you're looking for. I'll do a bit of research and find some suitable options for you to explore.

For the most part though, the technology you're looking for is pretty standard as far as telephony stuff goes. Audiolog comes to mind, but I'm not sure about the price (probably expensive). I'll post anything I come across.

If nothing comes up and you absolutely need a system, I have a proprietary telephony program that pretty much does call control, as well as IVR needs, blah blah, all open source stuff.

We use Etalk- Qfinity. It records all of our call centers phones while capturing their PC screens at the same time.

I have a small cs department that I use a Linksys SPA9000 PBX for. I record all incoming and outgoing calls using VonaLink. I was the first person to use their software with my setup, but they basically re-coded the software until it worked, even before I paid for it. I haven't had to touch it since.

We have the Avaya Definity G3 and use Virtual Observer to record calls and eCas for call accounting.

Virtual Observer - csiworld.com
eCas - veramark.com