We run a Tadiran VoIP system. I understand how a VoIP system works that uses Cat5 cables- each phone basically has a NIC in it- and uses the server, etc.
But I am failing to understand how this VoIP network of ours works. It has about 20 phones in the main office (up to 5 in each terminal office across the US)... and has a VoIP connection.
The phones all are plugged in using regular old telephone wiring (Cat3). I guess they use some sort of device to plug our building's telephone line into the internet somewhere. This is what I want to know more about- how is it done, and how does it work?
Basically $40K was spent on this crappy phone system that has problems several days a week. Ports need to be reset every day, voicemail won't work, when you fax something- a phone will ring, etc. The phone jokers here just have no idea what they are doing- and why I need to start taking this stuff over.
But I am failing to understand how this VoIP network of ours works. It has about 20 phones in the main office (up to 5 in each terminal office across the US)... and has a VoIP connection.
The phones all are plugged in using regular old telephone wiring (Cat3). I guess they use some sort of device to plug our building's telephone line into the internet somewhere. This is what I want to know more about- how is it done, and how does it work?
Basically $40K was spent on this crappy phone system that has problems several days a week. Ports need to be reset every day, voicemail won't work, when you fax something- a phone will ring, etc. The phone jokers here just have no idea what they are doing- and why I need to start taking this stuff over.