Tadiran VoIP System- General Help/Training Info?

zacdl

[H]ard|Gawd
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Feb 12, 2007
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We run a Tadiran VoIP system. I understand how a VoIP system works that uses Cat5 cables- each phone basically has a NIC in it- and uses the server, etc.

But I am failing to understand how this VoIP network of ours works. It has about 20 phones in the main office (up to 5 in each terminal office across the US)... and has a VoIP connection.

The phones all are plugged in using regular old telephone wiring (Cat3). I guess they use some sort of device to plug our building's telephone line into the internet somewhere. This is what I want to know more about- how is it done, and how does it work?

Basically $40K was spent on this crappy phone system that has problems several days a week. Ports need to be reset every day, voicemail won't work, when you fax something- a phone will ring, etc. The phone jokers here just have no idea what they are doing- and why I need to start taking this stuff over.
 
1) If the phones are using Cat3 cabling then either someone failed to properly upgrade the existing network before deploying your IP Telephony system or they are actually digital handsets. The first of these two being an issue that arises quite a bit with vendors selling low end IP Telephony systems as for some reason most of them feel like the network is not important or is "just fine" the way it is.

2) If you could post the model of your system as well as the model of any handsets that would help us give you some better answers as the answers will depend highly on what it is you have.
 
Will do tomorrow...

These aren't the colorful Cisco phones, mind you (anything that high-end).

No backlighting at all, just basic LCD displays. The only power comes from the Cat3...

Hope that helps a little bit for right now...
To be honest- it wouldn't surprise me a darn bit if these folks didn't do the system correctly (Well, I know they didn't- normal people don't have these problems). But a Cat3 jack is smaller than a Cat5... which makes me think the cabling is at least correct as far as Cat3-Cat5 goes.
 
Will do tomorrow...

These aren't the colorful Cisco phones, mind you (anything that high-end).

No backlighting at all, just basic LCD displays. The only power comes from the Cat3...

Hope that helps a little bit for right now...
To be honest- it wouldn't surprise me a darn bit if these folks didn't do the system correctly (Well, I know they didn't- normal people don't have these problems). But a Cat3 jack is smaller than a Cat5... which makes me think the cabling is at least correct as far as Cat3-Cat5 goes.

Category 3 and Category 5 are the cables themselves, this is independent of the actual connector or jack...
 
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