Outrage Continues Over Vista Upgrade Program

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It would seem that people are still a bit upset about not getting their free Vista upgrade after buying a new Dell PC that promised an “Express Upgrade.” Dell says they have shipped 80% of the upgrades already and the rest will be completed by the 15th of this month.

Julie Marto of Medfield, Massachusetts, purchased a Dell Inspiron notebook running Windows XP last October. Through a program called Express Upgrade, she was promised a free copy of Windows Vista when the operating system became commercially available. It's been five months since Vista went on sale January 30. Marto is still waiting and steaming mad.
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Find this interesting because our corporate sales rep swore up and down to me that Dell was not the ones sending the discs out, that it was basically a front for them to be shipped from Microsoft, and they were doing little more that providing the redemption website.

Not that she's ever told me anything that was wrong... :rolleyes:
 
Wow, people still don't have it?

I was pissing and moaning about it because they took until April to send mine...if it still would not have been sent I would have been calling and giving them hell every day until they do send it. :p
 
I'm almost 100% positive it's being handled by a third party- not dell. However, it is up to dell to fork over all the software and bloatware that'll get reinstalled on your system just like it did on my Toshiba Tecra.
 
Considering the initial problems being reported with Vista,having to wait for it might be a blessing in disguise!:D
 
Why are you picking on Dell Steve? Seems everyone is screwing this one up.

ModusLink, which is processing Vista upgrade requests for people who bought Acer, Fujitsu, Gateway, HP, and Toshiba computers, says the company is very sensitive to the fact that customers are frustrated.
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I received my copy very shortly after they announced availability. Maybe one of these days I'll unwrap it...
 
January 30th to May 11th is five months? Wow! Looks like someone needs to dig up a calendar and re-look at the "facts" they're stating. :p (referring to the article of course).

Seriously though, why would anyone even WANT Vista? It is a bloated, memory and hard drive-hogging OS that performs very poorly and is incompatible with a lot of devices?

Makes no sense to me. :(
 
GuruX said:
Seriously though, why would anyone even WANT Vista? It is a bloated, memory and hard drive-hogging OS that performs very poorly and is incompatible with a lot of devices?

Makes no sense to me. :(
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i think that Vista is an analogous to WinME in terms of 'upgrades' A month after getting frustrated with WinME, I went back to 98se. I'm staying with XPpro for now.
 
I got a new Sony VIAO for Christmas, and I just got the Vista upgrade about 2 weeks ago.
 
Steve said:
It would seem that people are still a bit upset about not getting their free Vista upgrade after buying a new Dell PC that promised an “Express Upgrade.” Dell says they have shipped 80% of the upgrades already and the rest will be completed by the 15th of this month.
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I haven't gotten my gateway update from a machine purchased in November 2006...so it's not just dell.
 
I purchased an Everex laptop which also uses Moduslink for the Vista upgrades. I haven't gotten my copy Of Vista that I applied for in January yet.
 
I got an email the other day claiming that I haven't provided proof of purchase for the Compaq I bought for the office.

I am almost wondering why I need vista on an office machine...
 
My friend got his from Alienware.

Too bad the upgrade corrupted his entire system. Good job, morons.
 
Well I just upgraded to Vista after being a hater and I like it!

I just cant believe today is June 30th, I thought it was may 11th. Fuckin aliens again.
 
I got mine from Dell about a month after it was released.
However since it was the XPpro -> Buisness I was slightly bummed I couldnt go lower.
I then built a new PC with it on it, and the only problem I had was that it installed the Buisness-N version which appears to be the EU version. (I had to install WMP for it do the Vista Performance Test).
 
CyberDeus-RagDoll said:
My top 5 reasons.

8 GB Ram
BitLocker
DX10, although, technically, not valid yet.
Runs faster for me with 64 bit enabled multi-thread programs
Got it free.
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Amen to that, specially the runs faster. I thought I got a hardware upgrade as well after I fired up my fresh Vista install for the first time. My laptop runs way better then it did with what ever was up with my factory MCE 2005 install.
 
I dont play video games on my laptop. I am taking about it boots faster, way faster, and programs load faster.
 
<sarcasim> Yeah it is "soooooo" much slower.... 47fps instead of 53fps... Oh no I cant stand the jitters..... </sarcasim>

The fact is the performance is close enough that if you just play games as is instead of measuing FPS you wouldn't notice the difference. Secondly, things are faster with latest drivers, and thirdly, why the heck is it that every Vista thread turns into a "bash vista" or "bash microsoft" hate-fest.

Sheesh! the fact is that yes some people are having troubles, but many people are not and think it is a good OS. Anyhow, topic isn't even about "if Vista sucks or not" it is about people not receiving their upgrades.

On the original topic everyone I know has had no problems receiving them, however if 1/5 of Dell's customers still have not received them yet, then someone dropped the ball big time. They should have provided customers a link for digital distribution...
 
Vista vs. XP for gaming? It blows. LOTRO is a dog at max settings on my quad core, 8800GTS rig. Smooth as silk under XP.

But for everything else? Vista FTW. I dual boot. XP for games, Vista for the rest. No big deal. I like USING Vista more than XP. It looks nicer, feels nicer.

It's like the early days of Windows 3.X/Dos. You'd have a variety of autoexec boot options for various scenarios.

I fully execpt Vista to rock for gaming once WDDM issues are all sorted out and we get some perf tuning from both MSFT and the GPU guys.

Folks need ot chill.

On topic: getting bent out of shape about not getting it? Sure, these folks paid for it. Having to wait months for something that's on the shelves is lame.
 
People get so excited over nothing. I don't know how I would get any work done if it wasn't for transparent 3d windows :rolleyes:
 
ianken said:
Vista vs. XP for gaming? It blows. LOTRO is a dog at max settings on my quad core, 8800GTS rig. Smooth as silk under XP.

But for everything else? Vista FTW. I dual boot. XP for games, Vista for the rest. No big deal. I like USING Vista more than XP. It looks nicer, feels nicer.

It's like the early days of Windows 3.X/Dos. You'd have a variety of autoexec boot options for various scenarios.

I fully execpt Vista to rock for gaming once WDDM issues are all sorted out and we get some perf tuning from both MSFT and the GPU guys.

Folks need ot chill.

On topic: getting bent out of shape about not getting it? Sure, these folks paid for it. Having to wait months for something that's on the shelves is lame.
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Give it up bud, you are not allowed to like Vista around here.
 
BladeVenom said:
Runs faster? Read the front page of HardOCP. XP vs. Vista - A Tale of Framerates A couple of your most used programs might sometimes open faster, but most of the time Vista just slows everything down.
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I do video work, and photo work. My actions happen faster under vista than under XP.
Rendering is faster
Compression is faster (Winrar is EASILY 50% faster under vista)


This may be because of 8 GB of ram that vista actually supports versus the 3.25GB I show in XP
This may be because of the fact that vista correctly supports my 64 bit cpu

I didn't same a GODDAMNED WORD about video game framerates.
I don't tend to play the "hot new title", it'll be a year probably before I play stalker. I finished (i.e. gave up on) scarface a month ago.. that's a top echelon gaming title, right? -- NOT --

How much of the framerate issue is because the drivers from nvidia and ati SUCK and how much of it is because "vista is making things slower" ?

The only video game I currently play has THIS for requirements.

Code: 
    * Operating System:
          o Windows XP
          o Windows 98 
    * CPU:400 MHz Intel Pentium II
    * RAM: 128 MB
    * CD/DVD-Rom Speed: 4x
    * Hard Drive Space: 1.5 GB free hard disk space plus 
      space for saved character profiles, Windows swap-file, 
      and DirectX 9.
    * Video: 8 MB video card with DirectX 9.0 compatible driver for
    * Sound: DirectX 9.0 compatible sound card
    * Keyboard
    * Mouse
    * Internet Connection: 56.6 Kbps or better


Until games that REQUIRE dx10 hit the shelves, PURE GAMERS have no reason to run vista. But you do realize some of us aren't pure gamers, right? Look at my config.. does that sound like a gaming rig? QuadCore? what the hell for? Wouldn't my money have been better spent on X6800 for gaming.. 8gb ddr2-667? Wouldn't 2GB of DDR2-1000 been more appropriate? intel G965 chipset motherboard? where's my 680i ?
 
BladeVenom said:
Runs faster? Read the front page of HardOCP. XP vs. Vista - A Tale of Framerates A couple of your most used programs might sometimes open faster, but most of the time Vista just slows everything down.
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A couple of my most used programs?
lets see that list..

BF2142 = Nope, don't use it. Tried BF2, hated it. Had no reason to try BF2142 since, just like BF2, it has no functional single player mode
COH2 = Don't use it
Oblivion = Don't use it
FSX = Don't use it
NFS: Carbon - can you guess what I'm gonna say here?
Prey = How about here?
Sims2 = Bet you can't figure out the pattern
WoW = Have never even seen a WoW screen first hand, only posted screen captures & videos.
 
Dell is not handling it. Another company is. Also, Dell's site stated clearly that the discs would not be shipped until after Vista was released (Sometime in March I think-but don't quote me on that). This is a case of people not reading the fine lines when they signed up for it. Personally I think anyone willing to upgrade is kind of crazy....but that's just me. (More of a downgrade I think)
 
I got my Dell Vista "Express" upgrade 2 days ago. Most started shipping the last week of Feburary.

Why did mine not ship until May? According to Dell's blog is it was so they ccould integrate a fixed SATA driver (which was publicly available the day after Vista's release from Windows Update) and put together a companion DVD to "assist" users with getting Vista installed.

I integrate things like this for a living in a 5000 machine environment. If I told my bosses, "I can have it ready in a little over 3 months", I'd lose my job. Three weeks to put it together, exhaustively test, and start manufacturing discs; that I could understand. Three months is just mystifying for the kind of integration department Dell is supposed to have.

Oh yeah, they were supposd to process the requests FIFO. Mine was one of the requested submitted the first possible day, and they never so much as sent an email to inform people with the affected models about the delay. I had to find out about it from a blog post on Dell's site that wasn't made until 4/6 that I found running a Google search.

One week after the latest delivery date I had been told to expect when I first sent an email inquiry the second week of Feburary as to when I could expext to receive my Viosta upgrade DVD... http://direct2dell.com/one2one/archive/2007/04/06/10760.aspx
 
Ragdoll nice rig in your sig btw. I just dislike the fact that the upgrade is just a system restore and erases everything u have.
 
ServerKing said:
Ragdoll nice rig in your sig btw. I just dislike the fact that the upgrade is just a system restore and erases everything u have.
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I had 3 options.

VistaChoices.png
 
-Sean Casey said:
<sarcasim> Yeah it is "soooooo" much slower.... 47fps instead of 53fps... Oh no I cant stand the jitters..... </sarcasim>

The fact is the performance is close enough that if you just play games as is instead of measuing FPS you wouldn't notice the difference. Secondly, things are faster with latest drivers, and thirdly, why the heck is it that every Vista thread turns into a "bash vista" or "bash microsoft" hate-fest.

Sheesh! the fact is that yes some people are having troubles, but many people are not and think it is a good OS. Anyhow, topic isn't even about "if Vista sucks or not" it is about people not receiving their upgrades.

On the original topic everyone I know has had no problems receiving them, however if 1/5 of Dell's customers still have not received them yet, then someone dropped the ball big time. They should have provided customers a link for digital distribution...
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First, learn how to spell sarcasm. Second, the proof is in the tests. It's slower. It's also a resource hog. Finally, from my tech support experience with Vista-it's crappy. I'd say at least 50% of the calls were about Vista.
 
Honestly, I think vista runs better hands down on my system. I wouldn't put XP back on it. Everything I do on it is faster, my fps is higher if anything. So I don't know what the issue is truthfully. You will use vista, you wont have a choice. Just bend over and accept it. Microsoft has a stranglehold on you no matter how much you complain.
 
Gibby82 said:
First, learn how to spell sarcasm.
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Not everyone here has english as their first language. He may be foreign, even if he lives in the us of a. So grow up. A single typo is fine, and your pointing it out just shows your immaturity. If he was "l33t speaking" or "all caps" then maybe it'd be ok to play grammar/spelling nazi. English is my first language, but as I speak 13, sometimes I find myself using the REAL spelling of words, like, from the language the came from.

Second, the proof is in the tests.
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Like those video game benchmarks with infantile drivers?
It's slower.
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Not for photoshop, maya, bryce, illustrator, winrar, premiere, dreamweaver, flash.. etc.. At least not in my experience.

It's also a resource hog.
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I can run Vista64 + 2 x XP Pro 32 + Linspire + Ubuntu + OSX simultaneously. I'm pretty happy with it's allocation of resources.
OSX will take pretty much all the available ram you throw at it too, does that make it a crappy, resource hog? Because OSX is a great OS, just too bad you have to do so much to run it on a PC like me. Vista Allowed me to sell one of my 2 Macs. (still have a mini as an HTPC), but that might get replaced with a cappucino or an iTV or an XB360

Besides. 4GB of ram can be had for under $200. Just fucking upgrade already.
If you are too poor to even afford 2GB ram, then you shouldn't be running vista. In fact.. go back to NT 3.51 and tell me about resource hogs. (At the time of what was available, it was INCREDIBLY greedy, more-so than vista)

Finally, from my tech support experience with Vista-it's crappy. I'd say at least 50% of the calls were about Vista.
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Irrelevant. It's brand new, and is being adopted, it's different, and people don't understand it. I'm surprised your calls aren't 70% vista. "New and different != crappy" When XP rolled out (I was @ Dell) almost ALL of our calls were about it... XP has been being villianized since before it was released. Now, all of a sudden, it's the savior of the world because Vista is out.. just like windows2000 was to XP. You are resistant to change, XP is not superior, it's just more supported & developed.
When microsoft/intel/sigma figure out how to make a properly functional soundcard driver for my motherboard, I'll have -0- vista problems.
 
Jan. 30th to now is 3.5 months, someone needs to L2Calendar. Anyway, these people should be glad they aren't using Vista. I tried Vista for a month, and I really prefer XP!
 
CyberDeus-RagDoll said:
I do video work, and photo work. My actions happen faster under vista than under XP.
Rendering is faster
Compression is faster (Winrar is EASILY 50% faster under vista)
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Shens! Show me benchmarks from a reliable source. 50% is just laughable. Every site on the internet I've seen do Vista benchmarks had Vista slowing down most applications. 3d apps and game performance were atrocious in many of them.
Anandtech's Vista benchmarks = Vista's slower
Tom's Hardware Vista benchmarks = Vista's slower
HardOCP's benchmarks = Vista's slower
 
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