EVGA has really gone down the tubes haven't they

Everyone,

I see that a few of your have had some issues with either your step-up or your RMA and I would like to assist you directly.

If you can email me your RMA number and Serial number I will personally have a look into your RMA and find out why it has been delayed.

Thank you and I look forward to helping you.

Joe Darwin
[email protected]
Director of Technical Marketing

This is the exact reason I have purchased the following cards from EVGA the past few years:

6800 Ultra
7800 GT
7900GT x2
8800 GTX

I had the dreaded 7900 GT issue and it took 3 RMA to get it right, but they were prompt everytime and paid all shipping for me. EVGA gets my business.
 
Whats the difference betweent the OCZ and the EVGA warranties?

Generally speaking, OCZ has transferable warranties whereas eVGA does not. For some that's a non-issue, but if down the road you want to sell the part to someone else it makes for a very good selling feature.

It also helps that OCZ has a Canadian office which helps as well (for Canucks like me).

Having said all that I disagree with the op - eVGA is one of the better companies out there in this market.
 
What issue do you have with my logic that warrants a needlessly disrespectful comment like that? If you disagree with me, then why don't you try to be a bit more civil and provide a valid counterpoint? Seriously, you're just coming off as rude and immature here. That's not very logical either.

You two go rub noses.
 
****side note: as far as I know, it is possible to contact a carrier and change the shipping method

It depends on the carrier and the shipping method. e.g., FedEx Express and FedEx Ground are pretty much two completely separate companies.
 
Do 7800GTX 512's even exist anymore? They were just an ultra limited production card to beat out the X1800XT's that all the "gotta-have-the-latest-and-greatest" crowd bought and moved on.
 
It depends on the carrier and the shipping method. e.g., FedEx Express and FedEx Ground are pretty much two completely separate companies.

Yeah, and this was definitely sent ground. Oh well, I guess theres nothing that can be done at this point. I am just disappointed on how it was handled, specially because it seems as it was being "handled" at one point to my satisfaction.

If I open the box, and see a nice new 7950GT superclocked (or unrealistic wishful thinking; 8800gt), Ill consider this resolved and will further support eVGA.
 
Ok, so now I'm being rude and illogical?

Coming from you, that seems a bit of reach in intellect on your part.

Let's look at what you said and then look at your comment about me being rude and illogical:

"I agree about EVGA sucking as of late."

So, that's a perfectly civil and polite thing to say?

"I had an RMA go absolutely horrible a couple months ago. After spending about 2 grand with them over the last couple of years, I basically swore off their products. RussianHAXOR on these forums got me in contact with one of their guys who promised to make it up to me by sending me a new working board out but they are dragging their feet and it's been almost two weeks since I've heard anything useful from them."

Suddenly, you're the only customer that EVGA or ANY company for that matter should be worried about? Granted that most customer first executive officers will argue that every customer is important, how does that really pan out through the various departments and employees? What level of training have all the EVGA customer support received? Have they been given Customer Service instruction before being posted to their positions? Of course these are valid points to be addressed when considering "bad customer service", but these are NONE of the points you thought out or brought up for that matter in your post. So, you're chiding me on being terse and rude? That's funny.

Have you ever stopped to consider, in an industry such as technology where a single product is sold at MSRP for over 500 to 600 dollars, that there are many more SATISFIED customers than none? Think of it this way...100 people buy the same video card. Of the 100, 15 people have issues with their products. Statistically, this is bad news for the manufacturer, but I'm using 15 out of 100, to make a simple point. Say you're one of the 15 who have problems. You go online and gripe and post that your product is sub-par or that the manufacturer is providing poor support, etc. (hey, it can happen. It's happened to a lot of people, including myself). So, say all 15 people decide to voice their opinion or disdain for their purchased product. Do you think that all 85 satisfied customers are going to come out and hail the virtues of the product? No. Consumers become more outspoken when they have issues. Not when there are none.

So, here you are, in [H]ard Forum and you get a few threads out of how many numerous subscribers that have had similar or equally frustrating experiences, and now the manufacturer is some entity that must be scorned and hated? Do you think the people without issues will agree with you? I can say with relative ease, that the majority of the people who have bought the same product you did, do not have the same problems you do.

"Unless they follow through and somehow make up the damage they've done to my confidence in them (which gets worse every day they ignore my emails), I'm never buying one of their products again."

Again, it's only about YOU. "...my confidence in them". "I'm never buying..."

As far as I can see, your post is more petulance than didactic reasoning, let alone business sense. So, I think my response to your post is nothing more than sharing in kind. I simply provided my response in a manner in which I figured you'd understand.


What issue do you have with my logic that warrants a needlessly disrespectful comment like that? If you disagree with me, then why don't you try to be a bit more civil and provide a valid counterpoint? Seriously, you're just coming off as rude and immature here. That's not very logical either.
 
dude, sorry for your experience but i have nothing but good things to say about evga (specifically jacob k. and joe d.). they took care of me over and over w/ the 7900gt issues, 2 rma's specifically. they even shipped another card when ups lost the first.
 
I've been monitoring these boards for a long time. Evga started out horrible and there was a out cry on the forums and they responded to the forums and they shaped up pretty quick. Company's sometimes have the quirks and sometimes they fix them. Evga is one is always fixes them. This out cry I bet will fix the quirks in Evga again. I personally really like them for monitoring the enthusiast because thats when problems show up first due to the large body that likes to prod and poke them.
 
Wtf, boredtiger... This is a thread about personal experiences, and the opinions that grow from these experiences. Zinn had every right to explain his past experiences with the company, and the distaste of eVGA that results from what he's gone through. The OP was stating an opinion and asking to see if we agree/disagree with him. Zinn agrees, and provides his reasoning for that.

"I agree about EVGA sucking as of late."

is perfectly civil, as it was an opinion expressed against a company, not an attack on a person. You attacked his knowledge of how business works, something that was completely unprovoked.

I seriously fail to see the link between his post being about him, and a lack of business sense. If a business can't keep up with the demand of a product (or the support for that product) they're NOT doing a good job.
 
I got an evga 7800gtx in Oct. '05. Died on me in about a year for some reason. RMA was very smooth and got a new replacement.

I'm sticking with them for my next vid card, unless R600 wins me back over to ATI brands.
 
Do 7800GTX 512's even exist anymore? They were just an ultra limited production card to beat out the X1800XT's that all the "gotta-have-the-latest-and-greatest" crowd bought and moved on.


No, they don't exist anymore. This is why it's surprising (I guess not too surprising anymore) that they sent me a defective 7800GTX 512 as replacement. You act as though it's some how my fault that I didn't upgrade to a 7900GTX but rather kept a 7800GTX 512 when I would have had like a 2% performance gain? The 7800GTX 512 is still superior to the 7950GT's and even the new 8800GTS 320 when high resolution and AA are used together due to it's higher memory bandwidth... there's no need to be a dick because I hadn't upgraded over a small refresh. Besides, at the time I purchased these cards it wasn't know that they would be discontinued so quickly with the 7900GTX as replacement.

BTW I've bought evgas cards before the 6800 series (had a 9500pro before and switched to nvidia) Actually went from a 6800GT, to an Ultra, to a 7800GTX to a 7800GTX 512 to 2 7800GTX 512 cards and always thought EVGA were great up until one of their cards died on me. Actually I work in online marketing and know how important word of mouth adversing (check this thread as an example...) is and had always praised EVGA for being such a good company whenever given the chance. They sent me a dead card as replacement and have had to go through an exorbitant amount of vague answers and misdirection from CS only to have more concern over what was going to happen so that I'm back at the same level of performance as when my card died.

I'm still not sure whats going on. I've spoken to joe and there was a mix up in how I sent the card in. On the phone and in email he just told me to send it back and email him the serial number. So I sent it back the way they shipped it to me and emailed him the serial number then never heard back from him again, even after several emails. I was able to get into contact with him on the phone again and he hadn't remembered when I spoke to him nor did he ever read the emails I sent to him. Now the cards going to be either lost or returned to me since I didn't formally submit and RMA but rather just returned the damaged card they sent me to sender and sent him the serial number as he instructed me to do. I had to pay shipping with both cards as well BTW. I spent $25 to ship the first card in order for it to arrive quickly so that I could have replacement. 1 1/2 weeks later I receive the replacement and had to spend another $10 to ship it back to them. I sent my card in close to a month ago and now I have no idea how long it will take to receive a new card or what's going to happen because the level of communication I receive with their CS is almost non-existent. It's like talking to a brick wall only to have a brick come down and slam into your head afterwards.
 
What issue do you have with my logic that warrants a needlessly disrespectful comment like that? If you disagree with me, then why don't you try to be a bit more civil and provide a valid counterpoint? Seriously, you're just coming off as rude and immature here. That's not very logical either.

Well for starters there was no inequality in your original post... ;)
 
Please, you need to call Joe and talk to him to make sure that everything is taken care of.
 
6800GT
7800GT
7900GTX
8800GTS

^^^ all eVGA branded

Thats been my upgrader ladder, and never a single problem. I sold the 6800GT to a friend and it works great even to this day. Recently sold my 7900GTX to another friend, which still works great. I never overclock my cards or buy the overclocked editions and by doing so I have never experienced any troubles what-so-ever. The 680i is my first eVGA motherboard and it has been running rock solid since March.
 
Please, you need to call Joe and talk to him to make sure that everything is taken care of.
I emailed Joe on Friday. I hope to hear back from him early this week.

BoredTiger, before I was really pissed off about how EVGA has been treating me, I was referring them to a lot of people on these forums and posting about my positive experience. And there are still a lot of people on these forums who are proud and happy owners of EVGA products and recommend the company to others. Thus, I don't agree with your "silent majority" point.

Now perhaps I'm one of fifteen people in your example that has been having trouble. That doesn't reflect poorly on my opinion of EVGA in and of itself, (there are bound to be some defective products shipped out, that's life) but what I do take issue with is my terrible experience with their customer service including such things as providing false information to me to get me off the phone, ignoring my attempts at email communication and charging my credit card without my authorization. I don't care to get into the specifics of what happened here, but basically they realized at some point that they really messed up and they promised to make it up to me. That was weeks ago and since then they have been ignoring my communication.

I don't doubt that most people with EVGA products are going to be happy, but the minority that have problems deserve support, and EVGA is not providing it. Obviously from the title of this thread, I am not the only person having issues here. This is why I can no longer recommend them as a company. At least not until my ongoing two months RMA nightmare saga is concluded.

I really hope Joe Darwin can come through and make things right. There is a lot of stuff I love about EVGA, which is why I've spent almost two grand on EVGA products over the last few years. But if I feel like they can't provide customer service, I will not feel comfortable spending more of my money on their products or recommending them to others.

BTW, As far as my criticism being self-centered; of course it is. This is a forum to share personal experiences and the best experiences I have to share are the ones I've lived through. I'm sure as hell not going to write about other people who are having positive experiences when my own has been terrible, and I doubt you would either.
 
While email is a great mode of communication, joe has to sift through thousands of emails. I think the best thing for your to do is call him and not hope he finds your email.
 
i'd have to agree there...

i won't jump in further cause all the big words you use confuses me.... :rolleyes:

Nice one...hah

Now onto Arcygenical's post:

Wtf, boredtiger... This is a thread about personal experiences, and the opinions that grow from these experiences. Zinn had every right to explain his past experiences with the company, and the distaste of eVGA that results from what he's gone through. The OP was stating an opinion and asking to see if we agree/disagree with him. Zinn agrees, and provides his reasoning for that.

You can post and moan about personal experiences and what not. I'm not arguing that. What I do not agree with is how a person automatically thinks that a manufacturer or any company should bend and yield to their whim. It's like, "waaa" you suck because of my bad experience. I'm afraid that's not true. I'm also afraid that because of his personal experience, it does not indicate that eVGA is failing its customers or as Zinn put it:

"EVGA has been turning profits off consumer goodwill and they've gotten lazy. Unless they follow through and somehow make up the damage they've done to my confidence in them (which gets worse every day they ignore my emails), I'm never buying one of their products again."

Zinn makes a very broad statement of the state of eVGA's business, based on what? His personal experience? Give me a break.

What Zinn started with was his personal experiences and his troubles. Fine. Too bad, but to go further and suddenly state that eVGA as a whole is failing their customers is simply an overstatement and more subjective than objective. Therein lies my argument that there's no business sense in what he originally posted. His comments were emotionally derived and not business savy, as he would have you believe with words such as "turning profit" "consumer goodwill".

The bottom line is, I'm not saying shame on Zinn for sharing his bad experiences. I'm saying shame on Zinn for a thoughtless comment about eVGA as a business, simply because he had a bad experience.

If I viewed the world and reacted like Zinn everytime something ridiculous happened, ever major business in America should be shutdown, including the government.

It's one thing to share your experiences, but there's really no need to direct/project your anger and disgust at the easiest target (eVGA). Sure, take a potshot.

Luckily for those here, Joe Darwin has taken ownership of the issues (as any properly trained customer service representative should do) described here and helping those in need.

Now, if we apply the Zinn logic to this instance, then...eVGA should be a stellar company that turns profits off customer goodwill and employ such well-trained employees as Joe Darwin.

It's so much easier to point out the negative and ridicule a company, huh Zinn?

I can see by Zinn's last post that he's not an idiot. He reacted and posted with emotion and that's fine. I reiterate that my point was that in his emotional "pissed off" mood, he wrote something without really thinking it through, and addressed his emotional opinion on how a business should be run, to a company that has sold products, the world over.

So...Arcygenical...there's your "Wtf"
 
I haven't had to deal with EVGA's RMA process yet but based on my experience with their rude tech support and a shoddy rebate program I'll never do business with them again.
 
Oh man this thread is making me regret ordering an eVGA 8800 GTX. I just returned my expensive BFG card today because I got a relatively good deal on the eVGA. Hopefully it doesn't die on me because the last thing I want to go through is frustrating customer support. My wife's cousin recently purchased an eVGA 680i motherboard and eVGA 8800 GTX overclocked card and BOTH were defective right out of the box. The GTX didn't work at factory OC'd speeds unless it was significantly underclocked and the 680i motherboard gave the now famous -- error on the LED panel. Fortunately Newegg took care of him since the parts were new but from the sounds of things in this thread, I bet he'd have been met with frustration dealing with eVGA.
 
Nice one...hah

:D

Now onto Arcygenical's post:

You can post and moan about personal experiences and what not. I'm not arguing that. What I do not agree with is how a person automatically thinks that a manufacturer or any company should bend and yield to their whim. It's like, "waaa" you suck because of my bad experience. I'm afraid that's not true. I'm also afraid that because of his personal experience, it does not indicate that eVGA is failing its customers or as Zinn put it:

<snip>[COLOR]

Zinn makes a very broad statement of the state of eVGA's business, based on what? His personal experience? Give me a break.

What Zinn started with was his personal experiences and his troubles. Fine. Too bad, but to go further and suddenly state that eVGA as a whole is failing their customers is simply an overstatement and more subjective than objective. Therein lies my argument that there's no business sense in what he originally posted. His comments were emotionally derived and not business savy, as he would have you believe with words such as "turning profit" "consumer goodwill".

The bottom line is, I'm not saying shame on Zinn for sharing his bad experiences. I'm saying shame on Zinn for a thoughtless comment about eVGA as a business, simply because he had a bad experience.

If I viewed the world and reacted like Zinn everytime something ridiculous happened, ever major business in America should be shutdown, including the government.

It's one thing to share your experiences, but there's really no need to direct/project your anger and disgust at the easiest target (eVGA). Sure, take a potshot.

Luckily for those here, Joe Darwin has taken ownership of the issues (as any properly trained customer service representative should do) described here and helping those in need.

Now, if we apply the Zinn logic to this instance, then...eVGA should be a stellar company that turns profits off customer goodwill and employ such well-trained employees as Joe Darwin.

It's so much easier to point out the negative and ridicule a company, huh Zinn?

I can see by Zinn's last post that he's not an idiot. He reacted and posted with emotion and that's fine. I reiterate that my point was that in his emotional "pissed off" mood, he wrote something without really thinking it through, and addressed his emotional opinion on how a business should be run, to a company that has sold products, the world over.


and to be fair i agree with what you stated this time..
 
I haven't had to deal with EVGA's RMA process yet but based on my experience with their rude tech support and a shoddy rebate program I'll never do business with them again.

i haven't had to use their support (my 8800 has been rock solid), but my rebate arrived in about 3 weeks, which is very fast.
 
I'd like to chime in on supporting EVGA as well. Last year when the 7900 GT was released, I purchased one. It worked for a few weeks, then had the artifacting that was so prominent on this model. I tried to find a solution before contacting EVGA, but couldn't. Fortunately, they had mandated a "cross-shipping" procedure for these cards, and I was able to get a new card that's been working in my system just fine since then.

I had another problem that I came across when I added another 7900GT at the beginning of this year. I found an exact model to pair up with my current 7900GT on ebay. Once installed, I was able to game in SLI mode no problem for about 10-15 minutes, when the artifacting that was so prominent in this model started showing up (HL 2, BF2, etc.). I was frustrated, and tried everything I could to get the card to work right. Flipped slots, reload drivers, etc.. I contacted EVGA, and described the problem in detail. Unfortunately, they were unable to help me because the card was purchased via ebay. They did respond within 24 hours, which was a nice thing, even though they couldn't help.

As it turns out, it wasn't the card(s) at all, but my system. The cards were overheating (most likely the memory, as the cores never ran above 70C), and I was able to alleviate the problem by installing a couple vf900's on the cards. The cards run absolutely perfect now, no artifacting for a couple months. Just another piece of evidence that its not always EVGA's, or any other company for that matter, fault.

I will most likely purchase another EVGA product when my next system needs to be built, due to the support thats been given.
 
Oh man this thread is making me regret ordering an eVGA 8800 GTX. I just returned my expensive BFG card today because I got a relatively good deal on the eVGA. Hopefully it doesn't die on me because the last thing I want to go through is frustrating customer support. My wife's cousin recently purchased an eVGA 680i motherboard and eVGA 8800 GTX overclocked card and BOTH were defective right out of the box. The GTX didn't work at factory OC'd speeds unless it was significantly underclocked and the 680i motherboard gave the now famous -- error on the LED panel. Fortunately Newegg took care of him since the parts were new but from the sounds of things in this thread, I bet he'd have been met with frustration dealing with eVGA.

Don't regret it, they take care of their customers. I've had to go through 2-3 RMAs with them and they passed with flying colors. :)
 
On the RMA's did eVGA start to send cards in regular cardboard boxes? When i RMA'ed in the past, I would get it wrapped in retail packaging... I'm worried I got a replacement that was used, but it's working fine... so far!

I havn't had any problems with eVGA, but they do have some rude tech support people.
 
I'm glad you guys have had good experiences and i apologize for the rudeness of any tech support employee. As of a while ago evga has been sending RMAs in plain brown boxes with the plastic shells and the videocard(my 7900gt KO) And it was brand new as well.
 
I'm glad you guys have had good experiences and i apologize for the rudeness of any tech support employee. As of a while ago evga has been sending RMAs in plain brown boxes with the plastic shells and the videocard(my 7900gt KO) And it was brand new as well.

I can see why they starting doing the cardboard & plastic w/ videocard... everytime someone used to RMA their card they would be told to keep everything and send only the video card and eVGA was sending out even more dvi plugs + all those cables over and over... LoL.

To me, eVGA is like a drug... i'm hooked and I don't know if i'll ever get another card from anyone else.
 
I was once blatently told that, "They wouldn't RMA my card as I live in Canada" :p

I told the rep he was a douche and hung up. Phoned back, got a different rep, and all was good. I lolled pretty heartily though :eek:
 
By this friday when my replacement card gets here I will have gone through a 12 day process to RMA it. And thats not even returning my card yet, almost 2 weeks for a replacement to get here.

To me that is just unacceptable. 5 days is definitely a reasonable figure to get a new product to someone for replacement.

I even purchased the advanced RMA plan to get pre paid cross shipping.

:(

3 days to get a credit card email and have the RMA approved, 3 days for the credit card to be approved even though it was certainly approved instantly to buy the advanced RMA?

The best help I got was RussianHaxor, and that wasnt even via EVGA, it was here, lol.

I dunno. I guess I will see how the review sample HD 2900xt's perform as I have a feeling I may use that. However on my next Nvidia purchase I will think twice on evga though they have been my last 3 cards.
 
Well, I read through this entire freaking mess. I have to say, I've only been an eVGA customer for about 4 months. And everything that I've done dealing with them has been exceptionally great. Since apparently most people don't speak up about their great experiences with working hardware I thought I'd be the one to say, I have had a great experience :).

I purchased an 8800, and a 680i board from them. Now, of course both were awesome pieces of hardware, the 680i had some issues that needed to be ironed out and they have been. What Really amazed me more than anything is eVGAs decision to voluntarily RMA anyones 680i board that was having trouble getting optimal OC speeds with Quad Core CPUs. That's something I've never even heard of. Maybe it happens more often than I know, but that really shocked me (no pun with my name intended). Honestly, I was amazed that a company would do something like that. Even though there's an issue with this new revision (Squealing which I've yet to encounter) I'm still happy with the fact that they'd voluntarily do something like that, just to make their customers that much more happy about their purchase.

eVGA shows to me that they are in it for the long haul, they're not going anywhere and they're here to build a solid foundation with their customers. They want enthusiasts like us to tell everyone how awesome they are, and I have!

My RMA though not super-speedy went perfectly. Was it done in a time-frame that I was happy with? No, not really. Was I upset? Nah, see maybe I'm lucky in that I understand what it takes to run a business and have massive returns to your warehouses. Inventory is a bitch, and that's only one part of it ;-). I feel I got my moneys worth through eVGA and then some. Their Customer service though not always awesome, is still very good.

What I'm trying to say is it sucks that you guys have had bad experiences with eVGA because from where I'm sitting they're doing a wonderful job at keeping their customers happy. So Thanks Joe and everyone at eVGA for keeping me happy :). You've made me an eVGA customer for life, just as long as you keep this up :).
 
The last time I was compelled to use a company's tech support and RMA service was about 6 years ago with a broken Hercules 3D Prophet II (64 MB GeForce 2 GTS).

I count myself lucky that since then I have never had to call tech support or try to get an RMA on a broken video card from the manufacturer. Hard drives are another story....

ditto. but then again I never buy uber high-end gear. just high mid-range
 
I was once blatently told that, "They wouldn't RMA my card as I live in Canada" :p

I told the rep he was a douche and hung up. Phoned back, got a different rep, and all was good. I lolled pretty heartily though :eek:

umm eh you didnt ask for a supervisor or anything? Just "you're a douchebag" click?
 
I had to RMA an artifacting 7800GT multiple times until they sent me one that worked. It's been a while, but IIRC the 1st replacement was DOA and the next had worse artifacting than my original one did. I think they got it right on the 3rd try. Also, for the 1st RMA I faxed in a form for cross-shipping, and they lost the fax :rolleyes: I had to call after a few days to see what the hold up was, which is when they told me they couldn't find it. Pretty craptacular, I'd say. I ended up buying a 7900GT in the middle of that fiasco just to have a working card. Thankfully I bought one of the new-SKU 7900GT cards with the good memory on it (went with EVGA again--go figure; glutton for punishment I guess) and never had problems with it.

Now I have a PNY 8800GTS. I figure if I'm gonna have to fight customer support to get an RMA, might as well save some money on the front end. Too bad too--EVGA is probably still one of the better companies in terms of customer support, but they really need to run a tighter ship to be more consistent and really differentiate their brand. Low price is PNY's thing. What's EVGA's? Customer support? Then work harder at it.
 
I was once blatently told that, "They wouldn't RMA my card as I live in Canada" :p

I told the rep he was a douche and hung up. Phoned back, got a different rep, and all was good. I lolled pretty heartily though :eek:

Next time make sure you get the REP's name so that they can be informed that they are misinforming customers.
 
I had to RMA an artifacting 7800GT multiple times until they sent me one that worked. It's been a while, but IIRC the 1st replacement was DOA and the next had worse artifacting than my original one did. I think they got it right on the 3rd try. Also, for the 1st RMA I faxed in a form for cross-shipping, and they lost the fax :rolleyes: I had to call after a few days to see what the hold up was, which is when they told me they couldn't find it. Pretty craptacular, I'd say. I ended up buying a 7900GT in the middle of that fiasco just to have a working card. Thankfully I bought one of the new-SKU 7900GT cards with the good memory on it (went with EVGA again--go figure; glutton for punishment I guess) and never had problems with it.

Now I have a PNY 8800GTS. I figure if I'm gonna have to fight customer support to get an RMA, might as well save some money on the front end. Too bad too--EVGA is probably still one of the better companies in terms of customer support, but they really need to run a tighter ship to be more consistent and really differentiate their brand. Low price is PNY's thing. What's EVGA's? Customer support? Then work harder at it.

I'm sorry to hear that your 7800gt kept failing and that they took so long to get it right. But if you are unhappy with evga's service be sure to convey that to the supervisor and he will be sure to make things right.
 
Update:

I recieved my card, first intial install caused a no post. Played with it a bit and got it to post. Now, my FPS in counterstrike dropped from 106 to 70FPS and I lost a couple hundred points in 3dmark.

Ive emailed Joe.
 
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