Am I screwed?

FiZ said:
You fucked up. Your warranty doesn't cover that. Go ahead and RMA it like all these poor bastards are telling you to, just know it's unethical and not the right thing to do.
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And...I might have fucked up but if they want me to buy products from them later on there going to fix it.
 
FiZ said:
You fucked up. Your warranty doesn't cover that. Go ahead and RMA it like all these poor bastards are telling you to, just know it's unethical and not the right thing to do.
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I agree with you, I think that it is terrible. And ultimately it comes back to the average consumer in higher prices.

Hell I have never changed out heat sinks on video cards, or used anything but stock CPU coolers, and I might even do the same thing if it ever happened to me. And while that sounds hypocritical its the sad truth. But I don't think anyone can justify the fact that it's not good practice, unethical, and hurts us all in the long run.
 
PaintballBrokeMe said:
Yeah. I called and asked them and they said that having a aftermarket cooler does not void the warranty.
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Did you explain that your card fried the instant you installed your aftermarket cooler?
EVGA will maintain a warranty on modified products, as long as those modifications are not the source of the failure. And in all honesty, why would they warranty something that was damaged through no fault of their own? That's just stupid.

Anyhow, good luck, I hope everything works out in your favor, after all, that's what's important here. And next time I buy an EVGA product, I'll be thinking of you, and wondering how much less I would be paying if people didn't RMA shit that they shouldn't have.
 
fastfood15 said:
if its from newegg, then just bitch to them. Dont say its their fault, just be cool. Dont worry about the guy above and his "its illegal" stuff. If it were quality hardware then it would of lasted.
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I changed the oil in my car and forgot to put the drain plug back in, it blew up a month or so later. Total BS, a quality motor would have lasted longer. I take no personal responsibility for anything. :rolleyes:

I might send it back in myself, but to complain that the hardware should have held up to a conductive paste being spread across contact points is absurd.
 
Yes yes. I know its my fault and I shouldn't expect them to fix it. But if they do then there a really nice company. If they don't then I will buy a 7600GT until i get a DX10 card.
 
digital_exhaust said:
Did you explain that your card fried the instant you installed your aftermarket cooler?
EVGA will maintain a warranty on modified products, as long as those modifications are not the source of the failure. And in all honesty, why would they warranty something that was damaged through no fault of their own? That's just stupid.
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Why? Because its good customer service. Think about it - by replacing the OP's busted Vid card they not only keep his good graces, probably securing him as a future customer, but he's probably going to tell his story to all his buddies and maybe even post it on some websites were 100's (1000's?) of people will read it and deduce that eVGA is a pretty good company who will help out the little guy.

Its called "Good Will" and every company needs it.



 
for those of you bitching and screaming about ethics and what is morally right, you may continue to do so knowing that buying from some of these companies is only egging on some sort of unethical action or treatment of those in and out of our country. i wont go into detail here for the sake of staying on topic grind that into your head please.

as for the unethical RMA that all these people do which is rumored to drive prices higher (as if inflation does not have a hand in that, gg economics), think about what would happen if all these companies and resellers did NOT have some sort of RMA procedure. my guess is that the products you would buy would be far less attractive because the sector wouldnt be as booming as it is currently. the RMA process is there to keep customers happy and satisfied so that when upgrade times come the consumers will continue to buy with a little bit of peace and mind. sure net income for a company is hindered by RMA's, but most would agree its a price to pay to keep sales up and ahead of costs. except for flucking Gainward... i hate gainward

what do you all think is more important in the de facto sense, what is right and wrong or what makes and keeps the consumers satisfied as a whole?
 
SCREW ETHICS!

there's plenty of people here thinking it, i'm just saying it.
 
PaintballBrokeMe said:
Yes yes. I know its my fault and I shouldn't expect them to fix it. But if they do then there a really nice company. If they don't then I will buy a 7600GT until i get a DX10 card.
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They will probably fix it for you. Hell one time I was a dumbfuck, probably worse then you even, and I fried my brand new Antec True 430 PSU and ruined my motherboard as well. I missed a pin on a floppy drive power connector and it all went up in smoke. I called Antec and spilled the beans cause I am an honest person, hoping to be able to at least RMA it for repair and be billed for it. The guy said, no problem, we will replace it for you under warranty.
 
Met-AL said:
They will probably fix it for you. Hell one time I was a dumbfuck, probably worse then you even, and I fried my brand new Antec True 430 PSU and ruined my motherboard as well. I missed a pin on a floppy drive power connector and it all went up in smoke. I called Antec and spilled the beans cause I am an honest person, hoping to be able to at least RMA it for repair and be billed for it. The guy said, no problem, we will replace it for you under warranty.
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A dumbfuck more than me? Come on man that hurts :(

Lol. ;)
 
brinox said:
The RMA process is there to keep customers happy and satisfied so that when upgrade times come the consumers will continue to buy with a little bit of peace and mind. sure net income for a company is hindered by RMA's, but most would agree its a price to pay to keep sales up and ahead of costs. except for flucking Gainward... i hate gainward
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Actually, I would say that the RMA process is there to replace defective products that slip through quality control. Its not there to keep customers happy as they would be happier if their product didn't break in the first place.

If eVGA will RMA the OP's card, they will do it to keep the customer happy by going above and beyond the normal scope of their RMA service.



 
Eh. I hope you get your RMA. There are lots of worse people out there that RMA stuff for much stupider things.

People that screw up a de-lidding pass through AMD's RMA all the time... I know 3 of them ;).
 
I was pretty sure that eVGA even used to cover mods, overclocking and other coolers, didn't they? DFI or somesuch used to do the same thing.

A couple years back i grabbed a 6800GT new from Fry's when the card was still hard to find at launch ($400, I think?). I got sick of the stock BFG OC fan (bright blue, noisy, and not very effective) and tried to replace it with an NV Silencer. I still don't know what went wrong, but though it was running much cooler, the card just started to crash a lot in 2d mode... in 3d it would stay stable 24/7, so I took to leaving a game running in a window if I needed the comp to stay on. Eventually it just refused to boot. I figured I probably jacked something up, so I didn't even try to RMA it, despite BFG's lifetime warranty.. just put back in my old Ti4200 and kept it that way for another year.

Not really any lesson learned, because I applied AS5 on my backup card and I'm about to replace the HSF on two more cards right now, but... yeah. Doing the right thing is worth something, though if I had no backup card I'm not sure what I would have done.
 
Met-AL said:
Seriously man, what I did was way dumber. But Antec still replaced it under warranty even after I told him the whole drawn out story.
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nice specs man. i used to have that same mobo and vid card :D

anyways, isn't there supposed to be some kind of protection built into the psu to prevent mistakes like you made from frying the whole shebang? just wondering. i'm probably wrong, but hey..
 
Met-AL said:
Seriously man, what I did was way dumber. But Antec still replaced it under warranty even after I told him the whole drawn out story.
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they replaced the mobo as well? doubt it, what did you do about the mobo?
 
independantvariable said:
I agree with you, I think that it is terrible. And ultimately it comes back to the average consumer in higher prices.

Hell I have never changed out heat sinks on video cards, or used anything but stock CPU coolers, and I might even do the same thing if it ever happened to me. And while that sounds hypocritical its the sad truth. But I don't think anyone can justify the fact that it's not good practice, unethical, and hurts us all in the long run.
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RIght, it's unethical and all... but how do you know it hurts us? I hear this "you're raising prices, jackass!" all the time, yet no one can produce a single scrap of proof. How does anyone know they're raising prices because of "fraudulent" RMAs? Are you an accountant for nvidia/ati? There better be something on their financial report.
 
SPARTAN VI said:
RIght, it's unethical and all... but how do you know it hurts us? I hear this "you're raising prices, jackass!" all the time, yet no one can produce a single scrap of proof. How does anyone know they're raising prices because of "fraudulent" RMAs? Are you an accountant for nvidia/ati? There better be something on their financial report.
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i think it's just vague guesswork/common sense.. a lot of the RMA's they take are fraudulent, it costs them money, the cost is probably passed on to the consumer, whether intentionally by the company or not.
 
Wow, this topic seems to be "all the buzz" around here lately.

Anyone here that thinks it's ok to try and RMA a part that they broke, and know that they broke is full of shit. Period. Simple common sense will tell any decent person that it's wrong, and something you shouldn't do.
If the UPS dude shows up at your door with your new parts and they're fucked up, fine, RMA it and get a new one. If you take it apart, and can't manage to put it back together without fucking it up, too bad for you, learn from it and start over.

But don't expect somebody else to pay for your mistakes.
 
xsoulbrothax said:
i think it's just vague guesswork/common sense.. a lot of the RMA's they take are fraudulent, it costs them money, the cost is probably passed on to the consumer, whether intentionally by the company or not.
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Of course, common sense would dictate that such returns would cost the company money then the company would, in turn, pass this cost to us in the form of higher prices. Sounds perfect in theory.

But like I've said in other threads, how many of these returns are fraudulent? Let's break it down.

How many people buy these top-of-the-line cards? How many people OC them? How many people physically modify the cards with new coolers let alone volt mod? Of this percentage, how many of them fail or break? Lastly, how many of those left unethically RMA them? Thousands? Hundreds? I don't know.. do you? Does Nvidia or ATi?

You see what I'm getting at? Do these fraudulent returns really have an impact on us? Perhaps it does, but it's so small it's hardly worth mentioning. Perhaps it's even the whole reason why we pay $600 for a 8800GTX. I don't know. I'm just a dumbass afterall.

Above all, I never return items that I break. I could never dream of RMAing hardware that I broke because I was trying to be [H]ardcore...
 
Party2go9820 said:
Why? Because its good customer service. Think about it - by replacing the OP's busted Vid card they not only keep his good graces, probably securing him as a future customer, but he's probably going to tell his story to all his buddies and maybe even post it on some websites were 100's (1000's?) of people will read it and deduce that eVGA is a pretty good company who will help out the little guy.

Its called "Good Will" and every company needs it.



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I will tell you that if I was that company not only would I want him as a customer, I wouldn't want his "buddies" who break shit on their own and return it to me too.
 
collection said:
they replaced the mobo as well? doubt it, what did you do about the mobo?
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That I replaced myself. I was bummed, and am still bummed about the motherboard. It was a Iwill KK266-R. The best damn KT133a motherboard on the market. With that motherboard, I took my 1.33Ghz Thunderbird to 1.56Ghz and for a breif moment in the history of PC's, I had the fastest PC on the planet (according to CPU clocks on 3dmark Oribt at the time :D). Anyways, I bought my ASUS A7N8X-Deluxe 2.0 NF2 Ultra 400 motherboard and some DDR ram. Hell of an improvement over that KT133a junk I was running.

matrix563 said:
nice specs man. i used to have that same mobo and vid card :D

anyways, isn't there supposed to be some kind of protection built into the psu to prevent mistakes like you made from frying the whole shebang? just wondering. i'm probably wrong, but hey..
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I think they can only stupid proof stuff so much. I missed a pin entirely on the floppy PSU connector which either shorted the 5v or the 12v rail out completely. My point is though, I told the guy, "I was being lazy and stupid at the same time and was trying to plug my floppy drive back in by "feel" instead of grabbing the flashlight and crawling down there....blah blah blah.. can I get this repaired and how much would you estimated it will cost me or should I just buy another at $99?" I was totaly honest and upfront. I have a hard time lieing and pulling it off...so, I just don't lie. To embarrasing when people see right thru me.
 
Really, I had never really thought much of RMA'ing a faulty part on my fault. Recently I had my video card running 40C above what it used to run at (60C), I thought it could have been my fault with a little ghetto mod I had done awhile back, only for a few hours but I thought that I wouldn't return it. Turned out it was dust.

You don't need the documents to tell if it would affect in a way or not, not even basic accounting or economics. Anyway, those are the more expensive cards and the profit loss would be much greater than someone RMA'ing an 6600GT. Though proberaly all those "1337 h@x0r$" from CS proberaly think their know everything about computers and mes up and return them ;)
 
digital_exhaust said:
Wow, this topic seems to be "all the buzz" around here lately.

Anyone here that thinks it's ok to try and RMA a part that they broke, and know that they broke is full of shit. Period. Simple common sense will tell any decent person that it's wrong, and something you shouldn't do.
If the UPS dude shows up at your door with your new parts and they're fucked up, fine, RMA it and get a new one. If you take it apart, and can't manage to put it back together without fucking it up, too bad for you, learn from it and start over.

But don't expect somebody else to pay for your mistakes.
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i think what the whole topic boils down to is that we all know that RMA'ing a part that you broke yourself is 'morally wrong'. but plenty of people would do it simply because of the dollar value attached to the part. i know i would attempt it and if it didn't get replaced then toss it in the garbage can. shrug and buy a new one.

this is the same reason that people will download movies, games, software, and music. we all know its wrong - but these people just don't care. its very hard to some of us to feel guilt when dealing with the 'faceless corporation'. considering that most of these companies have millions if not billions of dollars at their disposal makes this even worse. we all know that denying a music corporation of a $20-25 cd sale will not hurt them same as say evga replacing one video card won't send them belly up or even affect prices. a lot will though.

at the end of the day, most of us are selfish, ignorant assholes. thats humanity for you.
 
Ethics are a personal thing....
To each his own.
It is unethical to sleep with another man's wife\girlfriend, but plenty of people here would and do when given the opportunity...
It is unethical to overclock a computer you build for a customer, friend, or family member.
But plenty of people here do that also...

at the end of the day, most of us are selfish, ignorant assholes. thats humanity for you.
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That says it all...
You peeps are really funny sometimes.:rolleyes:
 
THRESHIN said:
i think what the whole topic boils down to is that we all know that RMA'ing a part that you broke yourself is 'morally wrong'. but plenty of people would do it simply because of the dollar value attached to the part. i know i would attempt it and if it didn't get replaced then toss it in the garbage can. shrug and buy a new one.

this is the same reason that people will download movies, games, software, and music. we all know its wrong - but these people just don't care. its very hard to some of us to feel guilt when dealing with the 'faceless corporation'. considering that most of these companies have millions if not billions of dollars at their disposal makes this even worse. we all know that denying a music corporation of a $20-25 cd sale will not hurt them same as say evga replacing one video card won't send them belly up or even affect prices. a lot will though.

at the end of the day, most of us are selfish, ignorant assholes. thats humanity for you.
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Exactly. Some people posting in this thread are acting like they wouldn't send it in if they broke it but If they were in the same situation as me they would RMA it in a heart beat.
 
PaintballBrokeMe said:
Exactly. Some people posting in this thread are acting like they wouldn't send it in if they broke it but If they were in the same situation as me they would RMA it in a heart beat.
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i really would like to see what happens when one of these guys who have already said its unethical or wrong to RMA a part they you honestly broke because of your own damn stupidity.
 
Lou Cypher said:
It is unethical to sleep with another man's wife\girlfriend, but plenty of people here would and do when given the opportunity...
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I think far too many people overlook the fact that it takes two to tango. I would even go as far as saying its even sleazier for the wife/gf because she's stabbing someone she loves in the back while the man is just banging some hoe.
/offtopic
 
jk.. but ima call ATI and see if they will fix my card that i bought broken! someone modded it to 16 pipes and then one day it just says no power attached! so i will call ati today and see if they will fix the card for some $$ and not rma it.. also i found someone that bought stuff off me on ebay that fixes gfx cards said it would be 20-60$ but lets here what ati says
 
Robstar said:
So if you crash your car, the manufacturer better fix it or you won't buy from them again?
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I see where you're going with that analogy, but it doesn't really float. By crashing his car he's at least using it as it was intended to function, without modification. If he were to install a forced induction system which caused engine failure, then he'd be in a similar situation.
 
yevaud said:
If you killed it, you shouldn't expect the manufacturer to replace it. It's not their fault.
Representing that it is their fault is fraud, which is illegal.

You need to take the cooler back off the card, and inspect the board with a magnifying glass to look for a short. Maybe it's something you can fix - IE excess AS5 causing a short between some traces. You can clean it with some 99% isopropyl.

If you can't fix it, I suggest making a keychain.
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Thats sweet, i should do that with my old video card
 
PaintballBrokeMe said:
Exactly. Some people posting in this thread are acting like they wouldn't send it in if they broke it but If they were in the same situation as me they would RMA it in a heart beat.
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Just keep telling yourself that. Moral justification at its finest.

If the RMA deal doesn't work out, your next step should be to get another [H] name, sign into the FS/FT forum, and try to unload the card on one of the guys that have been exculpating you. I'm sure they would understand.;)
 
yevaud said:
Just keep telling yourself that. Moral justification at its finest.

If the RMA deal doesn't work out, your next step should be to get another [H] name, sign into the FS/FT forum, and try to unload the card on one of the guys that have been exculpating you. I'm sure they would understand.;)
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:D :D :D :cool:
 
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