Joining the dead 360 club Solution?

F

FluxCap

Limp Gawd
Joined
Jul 24, 2004
Messages
510
A friend of mine at work had their 360 die last night. Of course MS said "$120 please". What is the best way to convnice MS that they should not have to pay it? I know many have talked to them when their 360 died and worked it out but I forgot to save all those good threads on advice.

This makes me want to buy the extended on mine ASAP.
 
I sure hope I don't end up joining this club.
shaking.gif


The real pisser is that I just bought my 360 a couple months ago, and I can't find the reciept anymore. As Bon Jovi would say, I'm livin' on a prayer.
 
Reading all the threads on [H] makes it sound like you have to complain until they give in, otherwise, you are stuck paying.

I think the extended warranty is worth the peace of mind for me.
 
PoweredBySoy said:
I sure hope I don't end up joining this club.
shaking.gif


The real pisser is that I just bought my 360 a couple months ago, and I can't find the reciept anymore. As Bon Jovi would say, I'm livin' on a prayer.
Click to expand...


They should be able to tell by the serial number on the xbox itself. Keyword here is SHOULD :rolleyes:
 
Suck it up and pay the money...you should have purchased the extended warranty. People who abuse the warranty (returning to walmart like the above suggested is abusing the warranty since Walmart just sends it to MS) is why the warranties are so short. People who abuse the warranty make shorter warranties and more expensive extended warranties the norm. If less people abused warranties and RMA's everything would be cheaper for the rest of us.
 
since the warranty is only 90 days in length everyone should buy the extended warranty, which is a deal considering how many of these things crap out and you have to fork over $120 to get it fixed. Luckily when mine died it was still in the original 90 days, but when its out I have an extended warranty through Gamecrazy. As far as getting them to repair it for free out of the normal 90 days just raise hell until they give in. Sometimes I think though that depending on how far out of the warranty the system is will depend on how easy it will be for them to give in and get it repaired for free.
 
FluxCap said:
Is using Gamecrazy a better warranty than MS's for extended?
Click to expand...

No, get the MS warranty. Most in store policies cover you for one replacement then you are done. With MS the warranty carries over to any replacement you get for the duration of the warranty.
 
I don't understand all these threads...I purchased my Xbox360 at launch. It started the three lights of doom last month. I was busy at work and only last week did I have time to deal with it.

I called microsoft, told them what is going on, they offered me the option of buying a NEW warranty for 2 years, for the price of $60.00.

So now for the next two years, I can send in my Xbox for $0.00. Just call them and ask to purchase a new warranty.
 
You friend should have bought the extended warranty. Microsoft doesn't own him a thing.
 
Well, to be fair, a 90 day warranty is well below the norm. I've never bought any hardware that has not come with at least a 1 year warranty. Microsoft is just scamming people by only giving a 90 day warranty to get you to buy the extended warranty. That raises the price of the 360 considerably. I was never offered an extended warranty by Walmart and when I asked the salesperson about the warranty I was told the first 90 days I could just return it to Walmart but after that it is covered by Microsoft. After opening the box I see the warranty is only 90 days so who is scamming who here? I was never made aware at the time of purchase that the warranty was only 90 days.
 
Gatticus said:
Well, to be fair, a 90 day warranty is well below the norm. I've never bought any hardware that has not come with at least a 1 year warranty. Microsoft is just scamming people by only giving a 90 day warranty to get you to buy the extended warranty. That raises the price of the 360 considerably. I was never offered an extended warranty by Walmart and when I asked the salesperson about the warranty I was told the first 90 days I could just return it to Walmart but after that it is covered by Microsoft. After opening the box I see the warranty is only 90 days so who is scamming who here? I was never made aware at the time of purchase that the warranty was only 90 days.
Click to expand...

Perhaps you should have asked before buying. I don't know about you, but I always ask about warranties anytime I buy something over $100 or so. No offense, but it was your responsibility to do the reason up-front.

deception``
 
Didn't I just say I asked the salesperson about the warranty? <scans previous post> Why, yes, indeed I did. The salesperson made it look like there was warranty from Microsoft after the 90 day Walmart warranty. And I'm somehow to blame for that deception?
 
Gatticus said:
Didn't I just say I asked the salesperson about the warranty? <scans previous post> Why, yes, indeed I did. The salesperson made it look like there was warranty from Microsoft after the 90 day Walmart warranty. And I'm somehow to blame for that deception?
Click to expand...

:rolleyes:

sales people dont know anything. should of checked online BEFORE going to walmart.
 
My 360 died last week on the *last* day of the warranty, I kid you not. I bought it May 1st, it died August 1st. Luckily they're paying for the repairs, and the box just arrived today and I shipped out the system. Hopefully it'll come back sooner rather than later.

Jason
 
Gatticus said:
Well, to be fair, a 90 day warranty is well below the norm. I've never bought any hardware that has not come with at least a 1 year warranty. Microsoft is just scamming people by only giving a 90 day warranty to get you to buy the extended warranty. That raises the price of the 360 considerably. I was never offered an extended warranty by Walmart and when I asked the salesperson about the warranty I was told the first 90 days I could just return it to Walmart but after that it is covered by Microsoft. After opening the box I see the warranty is only 90 days so who is scamming who here? I was never made aware at the time of purchase that the warranty was only 90 days.
Click to expand...

I agree that a 90 day warranty sucks balls, but let's face facts: It's ENTIRELY within the norm for a game console. PS2, GC, Xbox 1, PS1--they ALL had/have 90 day warranties. I got lucky and mine died ON day 90.

Jason
 
In the UK we have a 1 year warranty on almost everything except consumables.

If Power and video standards (and postage!) arent a problem, maybe some things are worth purchasing from the UK just for the warranty?
 
Erasmus354 said:
Suck it up and pay the money...you should have purchased the extended warranty. People who abuse the warranty (returning to walmart like the above suggested is abusing the warranty since Walmart just sends it to MS) is why the warranties are so short. People who abuse the warranty make shorter warranties and more expensive extended warranties the norm. If less people abused warranties and RMA's everything would be cheaper for the rest of us.
Click to expand...

Well, aren't you just full of haughty opinion...No, warranty abuse is not what reduces warranty lengths. What reduces warranty lengths are companies who research how long they can make a warranty compared to the cost. If a company has confidence that their product will work well and not require maintenance, they'll make the warranty longer. If they believe that their hardware isn't built for the long haul, they'll make the warranty period shorter.

If the issue was really "abuse" of warranties, why, for example, do memory manufacturers typically offer lifetime warranties? That kind of warranty would seem ripe for "abuse" - you know, it being really long and all. And how could anyone who owns a 360 be abusing anything if their unit has failed before even a year is up (nobody has owned an Xbox 360 for a full year yet)? People should be able to expect a $300-400 console to make it a year without dying. Unless you think that everyone whose 360 dies on them has mishandled their unit...

All that said, I don't think that the Xbox 360 is a shoddy product and it's entirely possible that the vast majority of 360s sold so far are still in service without problems. But, calling somebody out for not buying an extended warranty on a $300-400 piece of electronics that has failed in less than a year is misguided. Microsoft, without question, should be jeered for having only a 90-day standard warranty, no matter if it's industry standard or not. It may be legal, but it ain't right.
 
pandora's box said:
:rolleyes:

sales people dont know anything. should of checked online BEFORE going to walmart.
Click to expand...

yeah, and then you should have double checked what you found on line with confidential internal MS doucments that you stole using some Splinter Cellesque moves, and then stopped by Bill Gates' house and kidnapped his family to make him divulge all the ins and outs of the warranty process, then did a 90 day study of a random sample of existing 360 owners to determine the exact failure rate. Then did it 9 more times to iron out any anomolies

wait, almost forgot the very much abused roll_eyes emoticon :rolleyes:
 
maademperor said:
yeah, and then you should have double checked what you found on line with confidential internal MS doucments that you stole using some Splinter Cellesque moves, and then stopped by Bill Gates' house and kidnapped his family to make him divulge all the ins and outs of the warranty process, then did a 90 day study of a random sample of existing 360 owners to determine the exact failure rate. Then did it 9 more times to iron out any anomolies

wait, almost forgot the very much abused roll_eyes emoticon :rolleyes:
Click to expand...



:rolleyes:





:D
 
Babbster said:
Well, aren't you just full of haughty opinion...No, warranty abuse is not what reduces warranty lengths. What reduces warranty lengths are companies who research how long they can make a warranty compared to the cost. If a company has confidence that their product will work well and not require maintenance, they'll make the warranty longer. If they believe that their hardware isn't built for the long haul, they'll make the warranty period shorter.

If the issue was really "abuse" of warranties, why, for example, do memory manufacturers typically offer lifetime warranties? That kind of warranty would seem ripe for "abuse" - you know, it being really long and all. And how could anyone who owns a 360 be abusing anything if their unit has failed before even a year is up (nobody has owned an Xbox 360 for a full year yet)? People should be able to expect a $300-400 console to make it a year without dying. Unless you think that everyone whose 360 dies on them has mishandled their unit...

All that said, I don't think that the Xbox 360 is a shoddy product and it's entirely possible that the vast majority of 360s sold so far are still in service without problems. But, calling somebody out for not buying an extended warranty on a $300-400 piece of electronics that has failed in less than a year is misguided. Microsoft, without question, should be jeered for having only a 90-day standard warranty, no matter if it's industry standard or not. It may be legal, but it ain't right.
Click to expand...

I agree with you 100%
Why is Hyundai the only car company offering 100,000 mile coverage? Its called standing by your product, its called caring for the customer. I believe, here in America, we have lost that sight. Lets be lazy and let the LAW handle it. WHY? Cause we can.
90 days is up? Too fucking bad, buy another one.

Wait until $600 PS3's start fucking up.... See how much Sony loves you (the consumer, the ones paying THEIR BILLS) now.

EDIT: Not trying to bash Sony (They have a history, no need to bash....) MS is just as guilty, but kudos to those that are actually getting replacements, thats good on MS.
 
Babbster whether you like it or not, people who break stuff through overclocking and RMA it, or go through back channel routes like returning a product to Walmart they didn't buy there are abusing warranties laid out by companies. They are costing companies more money on warranty support. Thus when the company looks at how much it can afford, the length of time is much shorter as a result. If less people abused warranties, when companies decided what they could afford there would be a longer warranty period.

Whether the warranty is short or not is a secondary issue. The main point is dont abuse return policies and warranties, it is bad mmmkay?


P.S. Memory has a lifetime warranty because it is a solid state device and thus highly reliable. If a memory module tests fine before they send it out the odds are very high that it will perform just fine for a the forseeable future, at least until the part becomes obsolete.
 
The fact that this even needs to be discussed is simply amazing. It's amazing how many people are out there that have no morals or ethics. What's even more amazing how what excuses they give to try to justify their behavior. These people will also ruin it for when an honest person needs to use a policy.

Erasmus354 said:
Babbster whether you like it or not, people who break stuff through overclocking and RMA it, or go through back channel routes like returning a product to Walmart they didn't buy there are abusing warranties laid out by companies. They are costing companies more money on warranty support. Thus when the company looks at how much it can afford, the length of time is much shorter as a result. If less people abused warranties, when companies decided what they could afford there would be a longer warranty period.

Whether the warranty is short or not is a secondary issue. The main point is dont abuse return policies and warranties, it is bad mmmkay?


P.S. Memory has a lifetime warranty because it is a solid state device and thus highly reliable. If a memory module tests fine before they send it out the odds are very high that it will perform just fine for a the forseeable future, at least until the part becomes obsolete.
Click to expand...
 
Of course it needs to be discussed, its the same reason people are ready to waste $600 on a PS3, without even questioning what they're getting. (oh its natural evolution/inflation of technology, blah blah...)

Fuck that.

Honesty, I think its people opinion trying to justify the wasted money on a extended warrenty. I never have and never will buy an extended warrenty. If I suspect the console wont work past day 90, I'm not buying it period. Its wrong for companies to fall back on that just because they dont know how to make their consoles properly and its losing them money right out the door.

If you're taking a hit cause you're marketing your product at a lower price, tough shit. Dont try to make up that loss out of the consumers expense, thats straight up crooked.
 
LeviathanZERO said:
Of course it needs to be discussed, its the same reason people are ready to waste $600 on a PS3, without even questioning what they're getting. (oh its natural evolution/inflation of technology, blah blah...)

Fuck that.

Honesty, I think its people opinion trying to justify the wasted money on a extended warrenty. I never have and never will buy an extended warrenty. If I suspect the console wont work past day 90, I'm not buying it period. Its wrong for companies to fall back on that just because they dont know how to make their consoles properly and its losing them money right out the door.

If you're taking a hit cause you're marketing your product at a lower price, tough shit. Dont try to make up that loss out of the consumers expensive, thats straight up crooked.
Click to expand...

Then perhaps we should vote a government into office that looks after consumers rights more than corporate profits like in the EU? But alas that is a discussion for GM so I wont get into it here.
 
Babbster said:
Well, aren't you just full of haughty opinion...No, warranty abuse is not what reduces warranty lengths. What reduces warranty lengths are companies who research how long they can make a warranty compared to the cost. If a company has confidence that their product will work well and not require maintenance, they'll make the warranty longer. If they believe that their hardware isn't built for the long haul, they'll make the warranty period shorter.

If the issue was really "abuse" of warranties, why, for example, do memory manufacturers typically offer lifetime warranties? That kind of warranty would seem ripe for "abuse" - you know, it being really long and all. And how could anyone who owns a 360 be abusing anything if their unit has failed before even a year is up (nobody has owned an Xbox 360 for a full year yet)? People should be able to expect a $300-400 console to make it a year without dying. Unless you think that everyone whose 360 dies on them has mishandled their unit...

All that said, I don't think that the Xbox 360 is a shoddy product and it's entirely possible that the vast majority of 360s sold so far are still in service without problems. But, calling somebody out for not buying an extended warranty on a $300-400 piece of electronics that has failed in less than a year is misguided. Microsoft, without question, should be jeered for having only a 90-day standard warranty, no matter if it's industry standard or not. It may be legal, but it ain't right.
Click to expand...


QFT
 
solideliquid said:
I don't understand all these threads...I purchased my Xbox360 at launch. It started the three lights of doom last month. I was busy at work and only last week did I have time to deal with it.

I called microsoft, told them what is going on, they offered me the option of buying a NEW warranty for 2 years, for the price of $60.00.

So now for the next two years, I can send in my Xbox for $0.00. Just call them and ask to purchase a new warranty.
Click to expand...

Did they ask for any information about the system? Could you purchase a used 360 and still get the microsoft 2 yr warranty?
 
I was just told by another friend who has a 360 that the card that came with the console says you have 10 days to up your warranty, I missed that day! Is that true? I sure don't want to get stuck paying $120 for a refurb when it "red rings."

Edit: Oh, the friend that I posted about to start this thread was able to talk to MS and get them down 25% off the $120 to get it fixed. So, MS did bend but didn't break.
 
DragonMasterAlex said:
My 360 died last week on the *last* day of the warranty, I kid you not. I bought it May 1st, it died August 1st. Luckily they're paying for the repairs, and the box just arrived today and I shipped out the system. Hopefully it'll come back sooner rather than later.

Jason
Click to expand...

Unless I was unlucky or everyone sent theirs in at the sametime dont expect to get it back within a week. They only pay for ground shippping and depending on wher you live that will take about 4 days. It took them about 3 weeks to complete the entire process from phone call to me getting the replacement box. If you live in Texas or somewhere close it may take less time. I live in California just as an FYI. If you ask me a week sucks let alone 3 but there is nothing you can do about it.
 
Tommy: Let's think about this for a sec, Ted, why do they put a guarantee on a box? Hmm, very interesting.
Ted: I'm listening.
Tommy: Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to fell all warm and toasty inside.
Ted: Yeah, makes a man feel good.
Tommy: 'Course it does. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter.
Ted: What's your point?
Tommy: The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Ted: But why do they put a guarantee on the box then?
Tommy: Because they know all they solda ya was a guaranteed piece of shit. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me.
Ted: Hmm. Okay, I'll buy from you.
Tommy: Well I... What?
 
Gatticus said:
Well, to be fair, a 90 day warranty is well below the norm. I've never bought any hardware that has not come with at least a 1 year warranty. Microsoft is just scamming people by only giving a 90 day warranty to get you to buy the extended warranty. That raises the price of the 360 considerably. I was never offered an extended warranty by Walmart and when I asked the salesperson about the warranty I was told the first 90 days I could just return it to Walmart but after that it is covered by Microsoft. After opening the box I see the warranty is only 90 days so who is scamming who here? I was never made aware at the time of purchase that the warranty was only 90 days.
Click to expand...

90 days is the norm for game consoles but in the same sence things like dvd players and shit have 90 day warranties on them. Some things will have 6 months or a year but with them the labor may still be 90 days. As far as never buying hardware without a 1 year warranty I call bs. You just never paid attention. Alarm clocks, phones(home) etc. Look at the warranty period. As far as who is scamming who that is a walmart issue as they are the ones that gave you the wrong info.



LeviathanZERO said:
Honesty, I think its people opinion trying to justify the wasted money on a extended warrenty. I never have and never will buy an extended warrenty. If I suspect the console wont work past day 90, I'm not buying it period. Its wrong for companies to fall back on that just because they dont know how to make their consoles properly and its losing them money right out the door.
Click to expand...

No one is forcing you to buy an extended warranty. You don't want to buy it fine but if it breaks out of warranty don't bitch. You don't expect the thing to fail in 90 days but then again do you really expect it to fail after a year? No you want a few years out of it. Most of the consoles will pull that easy. Shit happens. Your logic is the same as saying I don't expect to be in a car wreck so why do I need insurance. Same thing with like house insurance.

To be fair I don't have the warranty on mine. Hell I voided the warranty and the thing is in a different shell. If it breaks it is my problem.
 
Orange.exe said:
Did they ask for any information about the system? Could you purchase a used 360 and still get the microsoft 2 yr warranty?
Click to expand...


They asked my serial number (which I registered when I got the system from Costco), and my name and address, etc.
 
swatbat said:
No one is forcing you to buy an extended warranty. You don't want to buy it fine but if it breaks out of warranty don't bitch. You don't expect the thing to fail in 90 days but then again do you really expect it to fail after a year? No you want a few years out of it. Most of the consoles will pull that easy. Shit happens. Your logic is the same as saying I don't expect to be in a car wreck so why do I need insurance. Same thing with like house insurance.

To be fair I don't have the warranty on mine. Hell I voided the warranty and the thing is in a different shell. If it breaks it is my problem.
Click to expand...

Your logic is skewed. Cars dont COME with insurance. Game consoles do. What we are arguing is the fact that these "insurances" are half-assed and currently the norm is that businesses are getting smart with the fine print and starting to take advantage of thier customers just because they have legal backing. That in itself is wrong. Why? Cause its not moral. Immoral companies fall back on these laws so they can profit from it and screw the little guy. (They never cared in the first place.)

1 year warrenty used to be the norm, now its 90 days. Soon it will be 2 weeks. Why? I dont know, but the cause and effect of this is shitter products coming out, since it doesnt matter to the company if the product works or not after the warrenty period.

Thats the only reason to bitch. Why does my TurboGrafx 16/CD that I bought in 1989 still work perfectly? Its not about warrenty, its about making a damn good product for your customers. How many PS1s have you gone through?

Stand by your product. That is all we want.
 
why did my car transmission go out at 70,000 miles when other cars of the same make model and year are going 200,000.

it's not fair

waaaaaaaaa





I've gotta say - Even if the salesperson didn't tell you there was a 90 day warranty - you found that out when you opened it up, and right next to that was the card that said get an extended warranty of two years for only $60 bucks. You thought to yourself - 60 bucks? Nah, I don't need that..."CHANCES ARE IT WON'T BREAK, and i'll just waste 60 bucks" You were right. Chances are VERY good that it won't break - you prolly made a wise decision ----- that being said -if it DID break - you chose not to buy the extended warranty -that's your problem - quit taking the part back to wal-mart or bucking the system.



my original xbox and launchday xbox360 still both work perfectly (knock on wood- because I didn't buy the extended warranty either - I'll take my gamble and deal with the results)
 
Archaea said:
why did my car transmission go out at 70,000 miles when other cars of the same make model and year are going 200,000.

it's not fair

waaaaaaaaa





I've gotta say - Even if the salesperson didn't tell you there was a 90 day warranty - you found that out when you opened it up, and right next to that was the card that said get an extended warranty of two years for only $60 bucks. You thought to yourself - 60 bucks? Nah, I don't need that..."CHANCES ARE IT WON'T BREAK, and i'll just waste 60 bucks" You were right. Chances are VERY good that it won't break - you prolly made a wise decision ----- that being said -if it DID break - you chose not to buy the extended warranty -that's your problem - quit taking the part back to wal-mart or bucking the system.



my original xbox and launchday xbox360 still both work perfectly (knock on wood- because I didn't buy the extended warranty either - I'll take my gamble and deal with the results)
Click to expand...

Pretty much. Hell my boss' daughters 360 took a shit. She paid the 120 bucks to have it fixed. I had pulled the error codes off it to make sure it wasn't something stupid and it was a bad logic. After the 120 bucks she then paid the 60 bucks or whatever it was to get the warranty up to 2 years. It was cheaper then buying a new one and she has 2 years of support on it. Does it suck paying 180 bucks or whatever it was for a repair so soon. Sure but if they had bought the warranty which was an option from the beginning then they would have been fine.
 
About two weeks agao. My 360 stoped reading disc's.

I called microsoft and they told me the same jazz 120$. I basicly told them to shove it up their ass and give me a new one for my inconvience.

Well, more or less that didnt work and then went on to tell them that i'm 17. I cant have a credit card and my parents cant afford that right now yet alone lend me the money. The person I was talking to said there was nothing that could be done about that.

I then asked for the manager and he gave me a 75% discount. Which came out to 31.75$? I felt like I did the right thing by calling microsoft rather than trying to scam a retailer for a new Xbox. I just sent it out yesterday and hopfully it will come back by sometime next week.

Long story short, complain untill the person on the phone can't help you any more and then ask to speek to a manager. Complain some more and then wait for the 75% discount.
 
that inconsistancy is going to hurt microsoft.

Why are they offering discounts?

I think it's pretty cool that they are fixing all xbox360 problems for a flat fee of $120..they could just say - you'll have to buy a new one- your passed your warranty date.

This means keep an eye out on ebay for a broken xbox360 and then have microsoft fix it for $120...You might be able to get a system for about $150 total instead of $400.
 
Can anyone answer my question? I need to know if I can get the extended warranty even after I have owned it a month.
 
FluxCap said:
Can anyone answer my question? I need to know if I can get the extended warranty even after I have owned it a month.
Click to expand...

Call ms and talk to them about it. You should be able too.
 
You must log in or register to reply here.
Back
Top