Dell 2007 fp/fpw Banding issue.

steveng said:
porns are still looking as exciting as usual via VGA. LOL
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Well I can't argue that. In fact depending on the actress, less quality may be a good thing. ;)

steveng said:
I hope they will post the firmware for download which is the smartest thing to do.
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Unfortunatley, I believe this would involve removing a chip from the monitor internals and rewriting it using an external device. There's likely not an external connection that could be used to update the infrormation on the chip.


 
Oldie said:
Well I can't argue that. In fact depending on the actress, less quality may be a good thing. ;)



Unfortunatley, I believe this would involve removing a chip from the monitor internals and rewriting it using an external device. There's likely not an external connection that could be used to update the infrormation on the chip.


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Hopefully someone will get an answer from the furom mod soon, so that I can tell Dell Canada what I want to do with my monitor. wondering why the forum mod didn't talk about text blur.
 
Firewall said:
Shoot, so what do we do if we don't have the problem?
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If you think you monitor is flawless why do anything. Go through the time/aggravation of a panel swap when you already have one you think is perfect. That just seems nutty.
 
Snowdog said:
If you think you monitor is flawless why do anything. Go through the time/aggravation of a panel swap when you already have one you think is perfect. That just seems nutty.
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I agree.
 
steveng said:
Hopefully someone will get an answer from the furom mod soon, so that I can tell Dell Canada what I want to do with my monitor. wondering why the forum mod didn't talk about text blur.
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Once I get a response, I'll let you know. The thread was dealing specifically with 2007FPW's, but I'm hoping they've worked it out for 2007FP's as well.

 
I've got a customer that wants a few 2007wfp's so i ordered his as well as ordering myself one to replace my 2005fpw so i guess i'll see if i think the picture quality is better then what i've got now. Hopefully the banding issue will be fixed in the new shipments.
 
OK, I got a response. The fix is also good for FP's as well. Apparently someone will contact me in the next few days.

 
steveng said:
how should canadian users proceed?
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I would get an account at the dell forums setup, and PM Chris M. from the thread in the above link.

 
I'm on the phone with them now and they are telling me I can't return my monitor because the self test work and I don't have a Dell computer. WTF?!? I thought there was a 21 day no question asked return policy? I told them about the banding issues and the dude keeps telling me nothing is wrong and it's fine and that I can't return it. He said maybe it's a videocard compatibility error or since my computer isn't a Dell maybe that's why?

If someone can offer me some help while I'm on the phone with them quickly I'd appreciate it!
 
After telling him it's a fact that the 2007 and 2407's have issues and telling him about the 21 day no question asked return policy he said I can only get my money back and I was right about that policy. He still insist it's a computer problem and that the monitor is fine.

I feel like doing that because this is just a hassle and I don't want to keep paying for shipping and taking chances before I get a good monitor.
 
I just recieved the 2007... 0 dead pixlels, color gradiants show very, very slight banding. I havent done any gaming or anything too serious.
All settings are still default.


over the next few days I will keep everyone updated.
 
Smashed Ixnay said:
After telling him it's a fact that the 2007 and 2407's have issues and telling him about the 21 day no question asked return policy he said I can only get my money back and I was right about that policy. He still insist it's a computer problem and that the monitor is fine.

I feel like doing that because this is just a hassle and I don't want to keep paying for shipping and taking chances before I get a good monitor.
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Hope you got a result.

1: One suggestion is hangup wait 5 minutes and call back to get a more usefull call center droid.

2: next up point them to the web site:
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=56617

Sorry for the long wait. We do have a fix in place. Dell has a firmware update that adjusts the ACC (Adaptive Color and Contrast) & ACM (Active Color Management) features, eliminating the banding issue when using the Desktop mode. All of these monitors have three display modes: Desktop, Multimedia and Gaming. The firmware turns off Faroudja video processing in Desktop mode. It remains enabled in the other two modes. Essentially, the updated firmware allows users to choose whether they want the Faroudja video processing feature on or off. I understand your time is valuable.

Please private message me the following information (do not post your information publicly):

Complete name of person to contact:
Shipping address:
Daytime phone of contact:
Order number:
Monitor serial number:
Reason: Need flashed W2007

Message Edited by DELL-ChrisM on 05-25-200605:07 PM
 
Smashed Ixnay said:
After telling him it's a fact that the 2007 and 2407's have issues and telling him about the 21 day no question asked return policy he said I can only get my money back and I was right about that policy. He still insist it's a computer problem and that the monitor is fine.

I feel like doing that because this is just a hassle and I don't want to keep paying for shipping and taking chances before I get a good monitor.
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the customer reps and even tech support don't really give a $hit about any technical problem. when you phoned, you should just keep your problem as simple as possible. tell them the monitor is "defective". because "ONLY" defective items are qualified for full refund.
before getting the full refund for my first 2007wfp, i was on the phone with the tech for almost an hour trying to explain what banding was. i got the sense that as long as your computer is working, regardless of text blur, banding or any internal problem, they would not refund your money until you use the word "defective". just my 2 cents
 
He said I can get my money back during the 21 days. I just wanted them to send me another monitor to replace my 'defective' one and I'd return it. Now I think I'm just going to get my money back and buy another 20" monitor. That ViewSonic 20.1" widescreen looks tempting since it's about the same price up front, but I'll get a $50 rebate which is just a bonus for me.
 
I just ordered one tonight hoping that it got the fix and I didn't want to miss out on the $100 instant discount and the $35 off $300 coupon that expires the 31st ( you can find these on ebay for $1). Order status says it will ship June 1st or earlier and I will report back.....I have very picky eyes.
 
Well, this is day... 5 of playing alot of CS:S/1.6 & WOW/Basic webbrowsing



Short review;

Cost:
- Great for a 20.1' LCD... one of the cheaper and it always seems to be on sale.

Adjustability and Features:
- This thing tilts, sllides, does backflips, everythings adjustable and works very well.
- Inputs everywhere, its awsome, PIP, PBP... plenty of options to work with, another plus

Color/Picture Quality:
- Lots of bitching about banding, and hard to read text... . Composite video is showing minimal banding and the text is plenty easy to read. I cant say I have tested DVI though.
-- There is also a "fix" for the small banding problom. New monitors may start rolling out with the fix.
- No dead pixels.
- No backlight bleeding probloms.
- The monitor looks great, its bright, colors are rich, no complaints.

- This monitor has some major screening effect probloms, anything but basic webbrowsing will leave you feeling like you are looking through a screen door. Its amazingly annoying.


Response Time:
- 16ms....This is why im returning this peice of crap. Dont bother with any FPS. Im getting headaches because my eyes are working so hard to trace things in games like CS because whenever I turn it looks like katrina is rolling through, everythings just a blury peice of shit. Its even a total bitch in games like WoW.


Viewing Angles:
- This doesnt gray or become dull like most LCD's when you have a crazy viewing angle, the thing turns purple. Its annoying but I found after about 2days I didnt even realize it any more. Generally speaking im looking directly at it anyways.



Moral of the story;
Gamers pass this up, even if the price is tempting (thats why I got it). Web junkies/email checkers scoop this up, its exactly what you need and for a great price.

The latancy and screen door effect makes this monitor litterally an eyesore for gamers.
 
Acutally, my next plan of attack was to try the Benq FP202W from costco, its got an 8ms latancy so im wondering if that will be any improvment.

If that doesnt work im going to start wondering if the people that say LCD+Gaming = noes ... where right after all.:eek:
 
I actually just got my 2007WFP today. I have noticed some slight banding, and maybe a bit of blurry text, but the monitor doesn't seem too bad overall. I'll be the first to admit that I don't have the best vision, but I'm not blind either. If the forujda chip being disabled (or the adaptive color thing being turned off) really fixes the banding then I'm guessing it will fix the other small artifacts as well. The one thing I can't figure out is where people are getting REALLY blurry text with shadows from. I've adjusted mine up and down in size, different resolutions and with and without cleartype. The text is slightly fuzzy, but I haven't noticed anything too bad at all.

I can say that color reproduction is fantastic compard to the Samsung 191T sitting next to me. It's connected via VGA now, but even over DVI it seems to have a slightly yellow tint to everything. The widescreen is taking some getting used to (my laptop has it, but I normally sit closer to it) but overall I'm pleased. The only monitor that comes close to the Dell in price is the Viewsonic and I happen to think it's a hunk of crap. It may have a better response time, but I don't know how people can use that glossy screen. I'm also coming from gaming on an old school 25ms Samsung PVA, so no matter what the Dell will have less ghosting. Colors seem better on the Dell as well, but I don't have them sitting side by side. If the banding doesn't go away with the fix, then I may opt for the 215TW just because I've never had a Sammy let me down and it still has a good picture.

Just my 2cents on the whole deal.

edit: I forgot to mention that under gradlin there is extremely noticable banding especially around the darker shades, but i haven't experienced anything like that in normal usage yet.

BTW, what causes the screen door effect. I think I know what people are talking about, I just don't see it.

Thanks
 
T00L said:
Response Time:- 16ms....This is why im returning this peice of crap. Dont bother with any FPS. Im getting headaches because my eyes are working so hard to trace things in games like CS because whenever I turn it looks like katrina is rolling through, everythings just a blury peice of shit. Its even a total bitch in games like WoW.
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Hmm, I'm kind of puzzled by your statement. I have 0 ghosting over DVI (not tested on VGA) and it looks really great in games. Did you get a PVA panel by chance? Mine is an IPS, perhaps that's the difference.

 
He has S-IPS, note his turning purple at angle comment.

I think he must be coming from a CRT as most of his issues won't be much better with other LCDs. It is the nature of the beast.
 
Granted, I've got a PVA panel (viewsonic vp2030b), and I had the blurry text.. but that was only over DVI-A at 1600x1200. Once I got it in DVI-D, the text is pixel perfect, 0 ghosting, almost perfect colour gradient, and colour fidelity like I've never seen before. see sig for my thoughts on this lcd.
 
Oldie said:
Hmm, I'm kind of puzzled by your statement. I have 0 ghosting over DVI (not tested on VGA) and it looks really great in games. Did you get a PVA panel by chance? Mine is an IPS, perhaps that's the difference.

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Maby im just hyper-sensative as im coming from the land of CRTs... this next monitor will give me something to compair/contrast with. Its very possible that its just how it is with LCDs.
 
I got my 2007 today. I am only using it for web browsing/IM/email over VGA for now until I put together my new PC tomorrow. I don't have my 2005FPW anymore but the quality of the screen seems to be just as good as the 2005.
 
The word from Dell is. That if you want to be sure of getting a monitor with the new firmware, wait for June 15th to order.
 
Snowdog said:
The word from Dell is. That if you want to be sure of getting a monitor with the new firmware, wait for June 15th to order.
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Exactly what I needed to hear. Thanks mate. :cool:
 
Not knowing of any issue, I ordered my monitor Thursday and it shipped out Friday. What are teh chances I get out in the clear (no banding issue)?

EDIT: Is there a way to tell whether I have the newest firmware? The mointor will be here tomorrow.
 
Noah said:
Not knowing of any issue, I ordered my monitor Thursday and it shipped out Friday. What are teh chances I get out in the clear (no banding issue)?

EDIT: Is there a way to tell whether I have the newest firmware? The mointor will be here tomorrow.
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run the banding test. if banding still exists, then u would know the problem hasn't been fixed and the firmware is not updated.
 
So is this the monitor to get if your going from 19" LCD to 20.1" WS?


I was looking at the viewsonic, but I would much rather have a dell.
 
The solution is not in the wild yet AFAIK. On Dells own board the only comment made by the Dell monitor was wait till June 15th to purchase. Of all the people who aksed for a flashed panel, no one has yet to report getting one.

I would stay away until the fix is in the wild and people who actually had issues report that the fix worked.
 
steveng said:
the customer reps and even tech support don't really give a $hit about any technical problem. when you phoned, you should just keep your problem as simple as possible. tell them the monitor is "defective". because "ONLY" defective items are qualified for full refund.
before getting the full refund for my first 2007wfp, i was on the phone with the tech for almost an hour trying to explain what banding was. i got the sense that as long as your computer is working, regardless of text blur, banding or any internal problem, they would not refund your money until you use the word "defective". just my 2 cents
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I a mid-return right now...I called, gave information (name/addy/order#) ... they asked what i need, I said that I need to return a defective monitor and that the colors are "blotchy" she then said have you contacted tech support, I said yes (not really) and that they had recommended that I return it.

They are picking it up tomarrow :D

thanks for the defective advice :p
 
T00L said:
I a mid-return right now...I called, gave information (name/addy/order#) ... they asked what i need, I said that I need to return a defective monitor and that the colors are "blotchy" she then said have you contacted tech support, I said yes (not really) and that they had recommended that I return it.

They are picking it up tomarrow :D

thanks for the defective advice :p
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LOL no problem. good to hear that you are getting your money back.
 
If anyone wants to order one tonight or tomorrow, I have a 20% off for Dell Small Business that I will give you. To my knowledge, it stacks completely with the current price. First PM gets it, please only ask if you're going to use it.

Edit: gone.
 
I bought one when it was $100 off with free shipping (pre-May 31). Yeah it has banding but just everyday browsing the web and gaming I don't see it. You DO see it on the gradient tests. I sent a PM to Chris on the Dell forums. They will simply ship you another with a return label. Put your old one in the box and ship it back. You really can't go wrong.
 
You guys all read that the Dell 2007wfp is HDCP compliant right? I think thats a big bonus to this very affordable and very attractive 20.1" widescreen LCD.
 
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