X1900XT-X will not enter 3D mode in-game

Degenerate

n00b
Joined
Jun 9, 2004
Messages
17
I have an ATI X1900XT-X. I run 3D Mark 05 and watch the Catalyst Control Center report the clock throttling from 500/600(2D) to 650/775(3D). I score about 10K with a 3800+ X2 and 1GB of CorsairXMS on an NF4 board. When I play HL2 DM, the card never clocks itselt out of 2D and my performance sucks...~50-70FPS at highest detail, 1920x1200. My X850XT-PE was that fast. What gives?
 
50-75fps, high detail, 1920x1200 sucks? by sucks, do you mean is actually the holy grail of gamers? i wish my computer "sucked" that much ;)
 
I'm running dual monitors with two different video cards, one is a X1900XTX, the other, for the "slave" monitor is an Nvidia PCI card. I can have control center running while doing a benchmark, and it dynamically clocks the card. I can see it changing. HOWEVER. Since I installed the second card, I have no temp gauge in Catalyst. Go figure.

I score 10500 with an Opteron 175 Dual Core and 2gb of OCZ Platinum. Not bad.

I'm hoping it'll get better when I get a waterblock for the 1900. See how it OC's then.
 
I have tried then Cat 6.2's, 6.3's, Omega's based on the 6.2
's, etc. I run a Logitech G15 keyboard that reads the GPU core and memory clocks and displays them in real-time. With the 6.2's, 3DMark05 and FEAR cause the GPU to upclock to the proper freq. Quake 4, HL2, Farcry, no upclock, just 2D mode, 500/600. WIth the 6.3's, not even FEAR upclocks...only 3DMark05 and 06. While producing excellent benchmark numbers, I do not play benchmarks...I play games.

I force the situation in ATITool by clocking to 650/775 and the system bails, either to the desktop with a VPU recover message, or a reboot.

I have a clean OS and am current on DX and all the goodies...I think there is something wrong with the CCC software. I am swapping out my NF4 board for an RD480 Crossfire board later today, I will run comprenhesive tests and see if there is a difference. Next week I hope to see one of the Asus A8R32's at my door...I don't know what else to do. My waterblock arrives early next week, hopefully allowing me to reach a better clock than stock.


And yeah, 50-75FPS sucks. I have become accustomed to framerates above 100, the smooth play really is a dream, makes my suckiness show less :eek:
 
ATITool overclocking does not work with the 1900XTX :(. I am waiting for the update to resolve this. BTW, I haven't checked mine yet but I know BF2 causes it to go into 3D mode.
 
ATI Tool OCing does work, but "Find Max XXX" does not and never really did work that great on any card i have tried. Sorry, OCing takes some skill too :p
 
Degenerate said:
I have an ATI X1900XT-X. I run 3D Mark 05 and watch the Catalyst Control Center report the clock throttling from 500/600(2D) to 650/775(3D). I score about 10K with a 3800+ X2 and 1GB of CorsairXMS on an NF4 board. When I play HL2 DM, the card never clocks itselt out of 2D and my performance sucks...~50-70FPS at highest detail, 1920x1200. My X850XT-PE was that fast. What gives?
Want to sell that X850xtpe
 
Already sold the X850...


Haven't tried BF2 yet(remember the fresh install?), but switching to the MSI RD480Neo2 makes no difference. Performs the same as my NF4 did.


ATi has been particularly unhelpful about this...I have started a trouble ticked, and so far the only answers I have gotten from them are cut-and-paste from teh website...it seems they haven't even read any of my complaints.


I'll tell ya...If I had actually paid for this video card, I would be heap big upset right now.
 
Hm...I'm using the 6.2's right now and I don't think im having any problems? I alt+tab out of BF2 to check, and it literally switches within seconds. I left CCC open so I could see, and it deff switched. Maybe its a hardware defect?
 
That's what I am trying to determine. I can see the results in real-time on my keyboard, as well as framerates. I am sure you have read the X1900XT-X review on the [H] main page...in F.E.A.R., 1280x768 with 2xAA, 16xAF, and it stutters so bad that it is unplayable. Doors and weapon switches drag my framerate down to single digits, which is absolutely unplayable.
 
Ya, stuck at 1024x768 with no AA or AF to just play. Really sucks, I had such high hopes of playing some games at high detail. I can run HL2 at 1920, but no pretties turned on...I could do that with my 850.

I hope to get this resolved somewhat soon!
 
Degenerate said:
Ya, stuck at 1024x768 with no AA or AF to just play. Really sucks, I had such high hopes of playing some games at high detail. I can run HL2 at 1920, but no pretties turned on...I could do that with my 850.

I hope to get this resolved somewhat soon!
Yep sounds like it is defective. Possible overheating?
 
If the CCC Is to be believed, during heavy loads the cards peaks at 88c..seems awful high to me. My waterblock arrives Tuesday, I will see if that makes any difference. Otherwise, I think I need a new card.

Thanks forn the help, all!
 
ATI is doing it's very best to blame this on everyone but thier card. Full details below:


My query:


Ticket Description
Type of Inquiry: PC support
Graphics Manufacturer: ATI Technologies Inc.
Product: Radeon X1900 XTX
Bus Type: PCI Express
Operating System: WINDOWS XP SP2
Other Operating System:
Driver Version:
Driver Version: CATALYST 6.2
Other Driver Version:
Category: Product Information
Driver Version:
Topic: Product Identification
Trade-up to product
(Trade-up FAQ):
Have you moved since submitting the rebate?:
Order number:
Sub-topic:
Multimedia Center Component:
Multimedia Center Version:
Other Multimedia Center Version : No
Other Promotion:
Other Topic:
Vendor:
Application:
Application Name:
Application Version:
Which retailer did you purchase your ATI card from ?:
Offer/ Department #:
Was this purchased over the Internet?:
Other Retailer:
Purchase Date:
Rebate Amount:
New Address
Street Address:
Address 2:
City:
Country:
Postal Code / Zip:
Province:
State:
State / Province / Division:
Postal Code:
Zip:
Summary: Clock Speeds
Details: Why do all of my 3D applications report my new card running at 500 core clock and 600(1200 effective) memory clock? I do not want this. I paid an extreme amount of money on this card, I want my full clocks.
Attachment: None

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ATI's response:


Greetings!

Product identification is important in order to download the correct driver or software updates, assess your warranty information and provide insight to product-specific troubleshooting.

For help on how to identify your product, please visit our Customer Care website and navigate to the Product Identification links that are below the Product Information category on the left side of the webpage.

If you still need help identifying your card, please respond to the ticket and one of our qualified support representatives will assist you. To respond to this ticket you must visit http://support.ati.com and login to My Support.

Thank you for choosing ATI!

Customer Care

ATI Technologies Inc.

http://support.ati.com

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Mine:

3/6/2006 2:43 PM EDT Customer Reassigned Customer: James Powers

Your comments are of no help what so ever. Why do I need ID my card? I have the box, serial number, part number, I know what I bought and I know what it is supposed to do. That is where the problem lies; I run 3D Mark and the card clocks itself at the proper frequencies, 650/775. When I run Half Life 2 Deathmatch, in windowed mode so I can see the Catalyst Control Center, the card never clocks itself up...it remains at 500/600. My performance is terrible at that level. My X850XT was faster.

I need an answer and not some faceless script. Please get a PERSON to respond to me.

James

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ATI:

/9/2006 12:22 PM EDT Responded CSR Richard C.

737-21597: Catalyst Control Center: Current Clock speed does not match the Requested speed

The information in this article applies to the following configuration(s):

* Radeon X1000 series supporting Overdrive

In the Overdrive aspect of the Catalyst Control Center, the Requested clock speed matches the advertised clock of the product, however the Current Clock speed may report as lower.

This is a design feature of the products which reduce clock speeds while in 2D applications to enhance the product life by not placing unnecessary demands on the card. As 2D applications will not require the full capabilities of the card, this will not adversely affect performance.

When commencing a 3D or video intense application, the clock speeds will automatically increase to give the full performance of the card when needed. This can be seen using a dual monitor setup in an extended desktop configuration. If the Catalyst Control Center is set to the Overdrive aspect and moved to the secondary display, when a 3D application is launched on the primary display the Current Clock speed will be seen to increase in te Catalyst Control Center.

* Knowledge Base Article Survey: This is your opportunity to provide feedback on our articles

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Mine:

3/9/2006 7:36 PM EDT Customer Reassigned Customer James Powers

PLEASE READ MY RESPONSE BEFORE YOU ANSWER!!!

I do not have a probelm with the Catalyst AI clocking my catd up when necessary, IT IS NOT CLOCKING THE CARD UP IN ALL 3D APPLICATIONS

Please spend a few minutes and read my original post...go ahead, I'll wait.


Now that you have read my previous complaint, let me clarify:

When I run 3D Mark 05 my GPU clock monitor on my Logitech G15 Keyboard(has an LCD built into it) my clocks report correctly; 650/775(1550 effective). When I play F.E.A.R., my card clocks up, 650/775 again. When I play Quake 4 or Half-Life 2, the card DOES NOT CLOCK UP.

HL2 is my primary game play. My X850XT outperformed this card in this game, because the card is not clocking itself up to it's 3D speeds of 650/775. It still stays at 500/600, or in 2D mode.

PLEASE DO NOT SEND ME SOME BULLSH*T AUTOMATED RESPONSE. Can a REAL person answer my question? Maybe do something more than send me a cut-and -paste from your website. I have already tried everything I can think of, and I have more hardware/software certs than you; I guarantee it. I have scoured your website, the internet. I have tried the new drivers, I have tried other drivers. I have tried message boards and forums. I have tried Google and Yahoo searches, I have read all of the KB articles and updated Windows. I formatted and re-installed Windows...twice.

I have a LOT of time into trying to get this resolved. The least you could do is spend 1/10th of the time I have and actually listen to what I have to say and respond intelligently, instead of some lame paragraph from some standard script of yours.

Thank you for your time.

James Powers

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ATI:

3/15/2006 12:03 PM EDT Responded CSR Ryan M.

The response given was relevant to your problem and was a good response in my opinion. I ask you kindly to please conduct yourself in a more professional manner. Berating our agents is definately not helping your issue.

In order to try and recreate this issue, we will need to know what drivers you have used that have this issue. We will also need you to create a problem report from your system so we have a good idea of what hardware we will need to get things going. Keep in mind that you will not see any increase in clock speeds when playing a game in a window.

Please create a problem report using the following utility and attach it to this ticket. We need to have a closer look at your system configuration. To download from this ticket, you will need to check the ticket from our website.

The following article describes ways of creating a problem report for ATI Customer Care.
A problem report provides ATI with a snapshot of your system configuration which assists in troubleshooting any technical issues that you may be experiencing.

To create a problem report:

· Download and install the ATI Adapter Utilities. You will find installation instructions on this page.

· Once the utilities are installed, browse to this default install directory C:\ATI\SUPPORT\ATI_UTILITIES and run the program listed as “atiiprxx.exe”. Follow the prompts on the screen until finished at which time the problem report will be saved in a text file.

Once the report is created please include it with your ticket submission to Customer Care.

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Mine:

3/16/2006 12:44 AM EDT Customer Reassigned Customer James Powers

Problem report attached.

Can you explain to me why a game will not cause the card to clock up when in windowed mode? A 3D application is running, why are 3D clocks not running?

I am sorry if you think I am berating you. I am very frustrated and have spent hours trying to figure out why your product is failing to live up to it's advertised potential. It is extremely disheartening to see a lame cut-and-paste from a FAQ on your website that does not even address my issue, I explained, three times now, what my issue is. Your companies first two responses to me were nothing more than cut-and-paste from your FAQ's on this card; it is as if you never even read my original issue. If I become short with you after you ignore me twice, forgive me, but your half-hearted responses(if that) are inexcusable. I stated my problem and got a brush off; I clarified my problem, I got another brush off, in the form of an FAQ I had already read. I very clearly stated in all of my communication to you that I understood the 2D vs. 3D nature of the card; that the card ran at different clocks in the two modes. What response was sent? "It is normal for the card to clock down in 2D". You purported a "solution" to me that I had already described to you. And you get upset when I get upset. And I am supposed to act more professionally? Me?

Please peruse my earlier communication with you and you will see that, from the start , I said the card was stuck in 2D. You responded with, "Please make sure you have ID'd your card correctly", even though I had JUST registered the product as the proper ID. Then I restate my point: still stuck in 2D, you respond, "It is normal for the card to clock down in 2D".

Bottom line: the response was not relevant to my particular problem. It was simply a scripted response to a half read complaint. The previous response was more of the same. Your response seems to be the first intelligent response so far. Regardless, this ticket was opened 11 days ago and we are no closer to a resolution, through absolutely no fault of mine. Please do not condescend to me about professionalism...simply follow up and customers will not become upset.

I am open to suggestion about resolving this issue. I have ran this card with the Cat 6.2's, 6.3's, and aftermarket drivers. I currently have the card in an MSI K8N Neo4-F NF4 based board. I have also ran it in an MSI RD480 Neo2 Crossfire board with the same effect. I have formatted and reinstalled, I have updated Windows, swapped CPU's, RAM, HDD, PSU. I currently have a Silverstone 600W, so power is not an issue. I have spent countless hours troubleshooting this thing...you guys are actually my last resort. I've been on my companies' forum, I talked to our engineer, who has one of these. I posted on a thread on the HardOCP.com forum, to no avail. I am ready to pull my hair out. I have always loved your products, always an early adopter, had the8500, 9700, 9800XT, X850XT and now the X1900XT-X, all on launch, never had a problem until now.

I manage a retail computer store and agressively promote your products as I have always been pleased with the performance. I want to continue to do that, I believe you have a good product; but if it takes 11 days to get an intelligent response to a service ticket, it becomes a bit more difficult to do so.

I am sure this response pattern is not typical. I only wish to have this card run at it's proper specifications when necessary, something it has yet to do.

James

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ATI:

Solution
Solved:
(3/20/2006 1:31 PM EDT)

We have not seen this issue before and it is very possible that the clock speeds are actually getting ramped up but your keyboard is reporting it incorrectly.

If you use a tool called "RivaTuner" you can set it up to monitor the hardware's clock speeds. With the monitor running, you can run the games and check back to see if the speeds are being properly ramped.

http://www.guru3d.com/rivatuner/

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Mine:

3/20/2006 3:06 PM EDT Customer Reassigned Customer James Powers

I am pulling the clocks on my keyboard from ATI TOOL and the CCC. The card in NOT clocking up. I have ran a second monitor with the CCC open on it as well. Still 500/600.


MY X850 was able to run HL2 at 1920x1200 and FEAR at 1024x768...I cannot do either with this 1900. I can run HL2 1280x768, but if I try for 1920, I see extended periods(2-5 seconds) in which my framerate is zero. Unplayable.

I have literally spent dozens of hours, days even, trying to reconcile the performance with the cost, and I cannot.

I have tried different CPU's, different motherboards, different RAM, different hard drives, different power supply, different OS's, multiple times. The only common denominator here is the video card.

I am fairly certian it is a hardware defect and I would like a replacement, please.

And:

Can you explain to me why a game will not cause the card to clock up when in windowed mode? A 3D application is running, why are 3D clocks not running?

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END

Not too happy with AYI CS At the moment...this ticket was opened on 3.4.06...16 days ago. Still no resolution.
 
Degenerate,

I've experienced the same thing with my Sapphire X1900XTX and 3D games/applications running in windows. For some reason, ATI's drivers or whatnot (catalyst 6.3; i've also tried omega drivers) don't clock the card up when the 3D application is not fullscreen. This seems pretty dumb, if intended. Have you gotten anymore info/support out of ATI since your last post? If so I'd like to know what they said. Also, has anyone else besides me noticed that when the card goes into and exits 3D mode, there's a brief flash of what looks to be display corruption on the screen? It's really fast (like one frame or something). It also seems to happen once in a while even if I'm just sitting in windows doing 2D stuff like web browsing...I was wondering if maybe I had a defective card or something.
 
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