Buyer wants refund because of dust

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computerpro3

LightningRod
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Mar 29, 2003
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Hello

I sold a buyer here on the forums a DFI SLI-DR that performs excelletn and works perfectly. I told him I used phase change on it before he paid.

Now he gets the board, says that it is dusty and has a little residue of seal string on the back of the motherboard, and wants a refund. Here are the pics he sent me.

http://img377.imageshack.us/img377/1319/dscf01105ed.jpg
http://img301.imageshack.us/img301/9333/dscf01095fw.jpg
http://img366.imageshack.us/img366/4302/dscf01044bx.jpg

Keep in mind I told him I used phase change, and that a quick blow of compressed air (which I was all out of) would take care of the dust.

Does this warrant a refund? I think not but want to see what you guys think. Also keep in mind that I sold it to him for a ridiculously low price...and shipped priority (And then he claimed he didnt get it for a week, only when I had proof of the shipping reciept did he say "oh yeah my bad someone hid it on me").

Refund his money or no?
 
The third picture is kinda ugly, but I would think a can of compressed air could clean that right up. I would think there is no reason to give him a refund if the item works fine as is (has he even tried?). It sounds like it is possible he has wanted to get out of paying for it ever since he received it (maybe a bill came up that he hadn't anticipated). If you agree to refund his money though, I would insist that he pay return shipping. However, I'm not a well-established trader, I'm just a guy using his common sense. :)
 
yes, I agree. Especially since the third picture is taken using macro to enhance every single spec of dust overall. HE should take an overall photo of the board, to see what it looks like to the naked eye. Of course, he wont, because it looks pretty damn good.
 
I am betting he is hoping you will just say, keep it so you don't worry about it anymore, did you provide pics beforehand? that would help you greatly, it would prove he knew the exact condition at the time of buying.
 
If I had purchased it, and it worked, dust would be irrelevant. The motherboard in the machine I'm typing this on probably looks worse than that.
 
Did you represent it as new in the box in the original thread....no.....would I refund it....no....is this guy being a little ridiculous.....emphatically yes.
 
Well in my experience it's best to work with a seller so as no to get a bad reputation...By all means don't offer him a full refurnd on it and let him keep it or anything. If he really doesn't like it because of dust tell him he can return it but he has to pay return shipping and half the original shipping (probably best to take that out of his original payment). Thats what I would do though.
 
Does the board work? If all it needs is a little cleaning, then he's going overboard. If it doesn't work, then that's another story.
 
sounds like a no brainer. as a general rule i clean everything before i send it out but thats just a courtesy thing, certainly not refund-worthy. if it works he has no ground to stand on. would be one thing if it was stained (seal residue is different and you said that was discussed beforehand) i.e. you had spilled something on it but that is clearly not the case.
 
If it wasn't advertised as new condition, then I say just tell the ass to ugger off as long as the board works.
 
board looks fine to me, buyer is obviously overreacting. i'm sure it wasn't advertised as a new board, if it was then it'd be a problem but it looks fine. get a can of air and enjoy your dust-free board....
 
You could offer to send him a $3 refund to buy a can of air duster.

(BTW, it's always a good idea to clean your items before you sell them -- especially if you smoke -- I'm not implying that you smoke computerpro3)
 
BigBadBiologist said:
(BTW, it's always a good idea to clean your items before you sell them -- especially if you smoke -- I'm not implying that you smoke computerpro3)
Exactly! I purchased a pair of headphones from a guy a few weeks back, and they smelled like pure smoke and had a lot of hair and dust(dandruff?) on both drivers and protective foam.. Nasty! Took around 3 hours to clean them.

If you dont feel like cleaning a dirty item, at least let the buyer know before you finalize the sale!
 
That is nothing, I bought a mobo one time here at the forum and it was worst than that and I mean Worst but the guy I bought it from warned me about it and I was ok with it. Cleaned the board and walla!!!! brand new board so I think this guy is over reacting not a little bit, alot. LIke someone said send him $3 bucks so he can buy himself a can of compress air. That's what I would do!!! Just my .02 cents ;)

Now I agreed with BBB and saturnine2 clean your items before you send them out or at least let the person know about it.
 
Mizugori said:
sounds like a no brainer. as a general rule i clean everything before i send it out but thats just a courtesy thing, certainly not refund-worthy. if it works he has no ground to stand on. would be one thing if it was stained (seal residue is different and you said that was discussed beforehand) i.e. you had spilled something on it but that is clearly not the case.

Corey,

Did you ship the NF7-S and XP2800 Barton Core w/copper slk hsf yet? You haven't replied to my PM's yet you still post out here.
 
well i just bought 2x512mb of ram that came packaged wrapped in papertowels and baggies. Ram works fine but i suggest next time he ship in anti-staic bags or original packaging if he has it :rolleyes:
 
So, what's he going to do if you don't give him a refund? Whine and complain? ;) He's being a moron anway...
MrJekyll said:
well i just bought 2x512mb of ram that came packaged wrapped in papertowels and baggies. Ram works fine but i suggest next time he ship in anti-staic bags or original packaging if he has it :rolleyes:
aluminum foil works equally well.
 
Actually.. I'm surprised at how many laptops that I've bought that have been extremely dirty. You would think someone would take like 5 minutes to wipe off crap on them. But then again, I get really anal about keeping my electronics clean. :)
 
He deserves no refund. Dust is nothing, and I am willing to bet that that residue comes off with a quick cleaning of Q-Tip + Isopropanol.
 
moocowauctions said:
Corey,

Did you ship the NF7-S and XP2800 Barton Core w/copper slk hsf yet? You haven't replied to my PM's yet you still post out here.

i did reply to you, and yeah it should be en route
 
Looks like he changed his mind on the board and he needs to give some sort of reason for the refund. Yeah, it would have been nice to clean it up before you shipped it. I say no refund, and $3 for the can of compressed air.
 
tell him to f-off and to sell it to someone else

if he got a good deal and is crying over dust then screw him.

If you do take it back I'd buy it off you, because this guy who bought it off you originally seems like a real....

yeah gl man
 
If the board works, my comments are irrelevant, but on the second picture it shows some seal residue that cuts across a number of traces (L shape on the left), I would hope that the seal was not just ripped off, as it could take parts of the trace with it.
 
the board works, and works very well, it took my 3700 to 3.3ghz and mushkin redline to 272mhz 2-2-2-5. And he got it for under $150 including all accessories less the lan bag not including shipping.
 
Did you test the board after removing the phase change setup ?
 
I got a case on ebay... it was full of dust
he is a smoker... I can tell by the orange dust

:\ Dust is natural... it will get inside of your comp

tell him to suck it up
 
okay hes leveling now that I basically told him im not a pushover

Well the guy who was gonna get my mobo but waiting on me to get yours is wanting to either get the mobo or the money back so he could buy another one from some one else. Seeing how I cant get this DFI one to run on my 20 pin psu and UPS having delays in getting my new psu to me, that leaves me to give him his money back and keep my original mobo and won't even test the DFI board.

So I will return it to you and have it out in the mail tomorrow. If you use the refund option with cc paypal send it back to [email protected]
if by non cc keep $5 so only send $160 to [email protected]

I also went threw old pm's with you and didn't seem to find where you mentioned you used a phase changer on it

Heres my response:

Whoa hold up a second do not send it back yet, as you will not get the refund before we work this out.

1. What makes you think that I can afford to refund the money any more than you can? Quite simply, I can't right now.

2. Why should I take the fall for the fact that you dont have the proper psu? BTW you can get an adapter for $5.

3. I explicitly mentioned it in the original thread, as well as told you I took several amd chips to above 3ghz...including one to 3.27ghz, you're not going to pretend to believe thats on air, are you?

4. If I do agree to refund it, I'm also keeping the large sum of money I spent shipping it priority to you.

5. I feel that you have been misleading me up to this point about why you wanted the board returned (first about not receiving it, then claiming it was too dusty to use ). Again, why is it fair for me to have to take a major financial loss on your behalf?

If you send the board back without me agreeing first you will get no refund.

-Jon


No way hes getting a refund. What a loser. Cant believe hes actually popping it in the mail without my consent on a refund. Well you know what? If he does that I'll say thanks for the board back and sell it again.
 
he's clearly in the wrong but this is a good time to exercise a little CYA and hold onto the board for a bit. see if you sell it to someone else and he files a complaint with paypal or the internet fraud or w/e, it might look shady if you have resold the board but aren't offering him any refund...plus if they deem that you HAVE to refund him or else send him the board again (at his expense probably) you will be screwed if you don't have it.

don't get me wrong he's 100% wrong and i think at this point he deserves to have that board shoved sideways up his crack, but i'm just saying from an arbitrary standpoint, don't sell the board just yet if he does send it back.
 
computerpro3 said:
Well you know what? If he does that I'll say thanks for the board back and sell it again.

Your best bet is to simply not accept delivery...let'em return it right back to him.
 
computerpro3 said:
yeah but im never home when the guy comes...hmm...
In that case, you can phone them in, and tell them "it's a mistake".
 
techdude01 said:
Looks like he changed his mind on the board and he needs to give some sort of reason for the refund. Yeah, it would have been nice to clean it up before you shipped it. I say no refund, and $3 for the can of compressed air.
this is going to make me feel noob but i will ask anyway :rolleyes:
Where do you buy cans of compressed air, i should really get 1 :)
 
Phone the shipping company that you are refusing package. On top of that, leave a note on your door refusing it. Email the guy also saying you are refusing the package.
Shesh, there is no reason why you have to take the item back and refund it. Also, if you feel generous, do what newegg would do, charge him the shipping cost and a 15% restocking fee.
I would not keep the motherboard and sell it without refunding him because that would be wrong. Also, be wary of the fact that the motherboard may be defective when he return it to you.
Keeps all records of your transactions so that if you refuse refund and refuse to accept the package, he cannot leave you a negative heat without your ability to get the neg heat removed through heatware.
GL...this has trouble written all over it.
 
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