My experience has been the same when companies outsource infrastructure positions. Basic stuff like server builds were a challenge for the TCS offshore team. I spent about 20 minutes explaining what RAID0 was and why it shouldn't be used. And before someone says it, this wasn't...
What a horrible idea. Just think of the liability concerns alone. What if a laid off employee comes back to help resolve an issue and steals card holder data. Or shit, even just gets hurt in the office. That workers comp claim will be a mess. No way this goes through.
There is also a major difference in that it's not reasonable to think consumers will confuse actual windows with a software company's OS. Google is involved in the automotive space though (self driving cars, Android OS for cars...). Not exactly the same.