Thanks, I couldn't figure this out without the help of you guys, Thanks to everyone who helped with this
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Games are lagging with new setup, please help :(
- Thread starter smh
- Start date
No I didn't reinstall windows, I asked the repairman that is it required or not, he wasn't sure as well, so we didn't, we didn't install any driver either, I just started the LatencyMon and it wouldn't spike as before
but I will reinstall windows if I get my mobo back or maybe a new mobo...
funkydmunky
2[H]4U
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- Aug 28, 2008
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- 3,866
Killed a board myself from using the wrong threaded screw. Went in fine but left a shaving of metal and good-bye Charlie
So I called the warranty support and they said that my mobo is fine and has no problems!!!!
Well I wasn't surprised that much, cause my guess was right, they've never heard of DPC Latency before
so I copied the LatencyMon app into my usb and took it to the warranty, the repair guy was saying that everything is fine etc, until I showed him the real problem, the DPC Latency, the gpu was different than mine but the latency mon was still showing red spikes, he wasn't convinced even after seeing that, I showed him the sound problem as well, and then he was convinced that yeah theres something wrong with this
He said that they can't fix it because it's a special problem and they'll contact Gigabyte to see if they can help, I told him that if its possible to change this mobo with a new one but he said that they have to contact gigabyte first, if they can't fix it they'll give me a new one
But, the thing is that they were much more stupid than I thought, because in the paper that they gave me, which shows whats the problem and my reference number, they've only written "Sound error" in the problem field
I hope this is just a summary of the main problem though it still doesnt make sense at all
The guy who wrote the paper was different than the repair guy, but they've talked about my problem, but still, they wrote "sound error" for my issue, I begged that guy to mention the DPC latency as well, since the audio is just a symptom of the main problem, but he would resist and he was saying
No, No I talked to our expert and he knows the problem
I told him that your "expert" didnt do anything after 10 days and I myself brought the program that shows the problem and I pointed whats the real problem, but he wouldn't even talk to me, like a peice of sh*t sitting there pressing keyboard thinking yeah I know my job, I genuinly hate people who act like that
Now I'm really really hopeless about them, I think they won't do anything for me, they'll just postpone this until I get tired of pursuing this issue
Thats how everything works in this stupid country
Well I wasn't surprised that much, cause my guess was right, they've never heard of DPC Latency before
so I copied the LatencyMon app into my usb and took it to the warranty, the repair guy was saying that everything is fine etc, until I showed him the real problem, the DPC Latency, the gpu was different than mine but the latency mon was still showing red spikes, he wasn't convinced even after seeing that, I showed him the sound problem as well, and then he was convinced that yeah theres something wrong with this
He said that they can't fix it because it's a special problem and they'll contact Gigabyte to see if they can help, I told him that if its possible to change this mobo with a new one but he said that they have to contact gigabyte first, if they can't fix it they'll give me a new one
But, the thing is that they were much more stupid than I thought, because in the paper that they gave me, which shows whats the problem and my reference number, they've only written "Sound error" in the problem field
I hope this is just a summary of the main problem though it still doesnt make sense at all
The guy who wrote the paper was different than the repair guy, but they've talked about my problem, but still, they wrote "sound error" for my issue, I begged that guy to mention the DPC latency as well, since the audio is just a symptom of the main problem, but he would resist and he was saying
No, No I talked to our expert and he knows the problem
I told him that your "expert" didnt do anything after 10 days and I myself brought the program that shows the problem and I pointed whats the real problem, but he wouldn't even talk to me, like a peice of sh*t sitting there pressing keyboard thinking yeah I know my job, I genuinly hate people who act like that
Now I'm really really hopeless about them, I think they won't do anything for me, they'll just postpone this until I get tired of pursuing this issue
Thats how everything works in this stupid country
D
Deleted member 143938
Guest
It's how everything works even in USASo I called the warranty support and they said that my mobo is fine and has no problems!!!!
Well I wasn't surprised that much, cause my guess was right, they've never heard of DPC Latency before
so I copied the LatencyMon app into my usb and took it to the warranty, the repair guy was saying that everything is fine etc, until I showed him the real problem, the DPC Latency, the gpu was different than mine but the latency mon was still showing red spikes, he wasn't convinced even after seeing that, I showed him the sound problem as well, and then he was convinced that yeah theres something wrong with this
He said that they can't fix it because it's a special problem and they'll contact Gigabyte to see if they can help, I told him that if its possible to change this mobo with a new one but he said that they have to contact gigabyte first, if they can't fix it they'll give me a new one
But, the thing is that they were much more stupid than I thought, because in the paper that they gave me, which shows whats the problem and my reference number, they've only written "Sound error" in the problem field
I hope this is just a summary of the main problem though it still doesnt make sense at all
The guy who wrote the paper was different than the repair guy, but they've talked about my problem, but still, they wrote "sound error" for my issue, I begged that guy to mention the DPC latency as well, since the audio is just a symptom of the main problem, but he would resist and he was saying
No, No I talked to our expert and he knows the problem
I told him that your "expert" didnt do anything after 10 days and I myself brought the program that shows the problem and I pointed whats the real problem, but he wouldn't even talk to me, like a peice of sh*t sitting there pressing keyboard thinking yeah I know my job, I genuinly hate people who act like that
Now I'm really really hopeless about them, I think they won't do anything for me, they'll just postpone this until I get tired of pursuing this issue
Thats how everything works in this stupid country
incompetent workers/workers that don't really care are an international problem all over the worldSo I called the warranty support and they said that my mobo is fine and has no problems!!!!
Well I wasn't surprised that much, cause my guess was right, they've never heard of DPC Latency before
so I copied the LatencyMon app into my usb and took it to the warranty, the repair guy was saying that everything is fine etc, until I showed him the real problem, the DPC Latency, the gpu was different than mine but the latency mon was still showing red spikes, he wasn't convinced even after seeing that, I showed him the sound problem as well, and then he was convinced that yeah theres something wrong with this
He said that they can't fix it because it's a special problem and they'll contact Gigabyte to see if they can help, I told him that if its possible to change this mobo with a new one but he said that they have to contact gigabyte first, if they can't fix it they'll give me a new one
But, the thing is that they were much more stupid than I thought, because in the paper that they gave me, which shows whats the problem and my reference number, they've only written "Sound error" in the problem field
I hope this is just a summary of the main problem though it still doesnt make sense at all
The guy who wrote the paper was different than the repair guy, but they've talked about my problem, but still, they wrote "sound error" for my issue, I begged that guy to mention the DPC latency as well, since the audio is just a symptom of the main problem, but he would resist and he was saying
No, No I talked to our expert and he knows the problem
I told him that your "expert" didnt do anything after 10 days and I myself brought the program that shows the problem and I pointed whats the real problem, but he wouldn't even talk to me, like a peice of sh*t sitting there pressing keyboard thinking yeah I know my job, I genuinly hate people who act like that
Now I'm really really hopeless about them, I think they won't do anything for me, they'll just postpone this until I get tired of pursuing this issue
Thats how everything works in this stupid country
I think that if they acknowledged the issue you can keep pushing them and probably eventually they'll give you a replacement, you just have to be very patient about it.
So I called the warranty support and they said that my mobo is fine and has no problems!!!!
Well I wasn't surprised that much, cause my guess was right, they've never heard of DPC Latency before
so I copied the LatencyMon app into my usb and took it to the warranty, the repair guy was saying that everything is fine etc, until I showed him the real problem, the DPC Latency, the gpu was different than mine but the latency mon was still showing red spikes, he wasn't convinced even after seeing that, I showed him the sound problem as well, and then he was convinced that yeah theres something wrong with this
He said that they can't fix it because it's a special problem and they'll contact Gigabyte to see if they can help, I told him that if its possible to change this mobo with a new one but he said that they have to contact gigabyte first, if they can't fix it they'll give me a new one
But, the thing is that they were much more stupid than I thought, because in the paper that they gave me, which shows whats the problem and my reference number, they've only written "Sound error" in the problem field
I hope this is just a summary of the main problem though it still doesnt make sense at all
The guy who wrote the paper was different than the repair guy, but they've talked about my problem, but still, they wrote "sound error" for my issue, I begged that guy to mention the DPC latency as well, since the audio is just a symptom of the main problem, but he would resist and he was saying
No, No I talked to our expert and he knows the problem
I told him that your "expert" didnt do anything after 10 days and I myself brought the program that shows the problem and I pointed whats the real problem, but he wouldn't even talk to me, like a peice of sh*t sitting there pressing keyboard thinking yeah I know my job, I genuinly hate people who act like that
Now I'm really really hopeless about them, I think they won't do anything for me, they'll just postpone this until I get tired of pursuing this issue
Thats how everything works in this stupid country
That sucks, unfortunately most of the "front line" repair places are more accustomed to standard break/fix problems, and not more complicated ones like this. If they saw a blown capacitor, maybe they would be able to replace that, but anything more involved and they would typically have to escalate to the manufacturer anyway. Good for you for taking the time to go down there and explain your problem, whether they admit it or not, you have much more knowledge about this issue than they do. Did they give you a timeframe on when they will be contacting gigabyte? Honestly, their conversation should be very short, essentially telling gigabyte that the board is having some strange issues outside their scope, and they need to have the board sent in directly to them for diagnostic/repair. I honestly feel bad, based on all the troubleshooting and effort you put in, this is so obviously a case where the board needs to be replaced, and your old one diagnosed by the manufacturer. I literally cannot read whats on this page:
https://www.gigabyte.com/persian
But that is the link to Gigabyte Middle East, which I believe would be the ones servicing your part of the world, is it possible to contact them directly through there? Even just asking them the question of if you have the option of other warranty providers, you could also send them the link to this thread if need be, its a great record of all of the troubleshooting and effort youve already put in, and it might help convince them that having the board sent back to gigabyte is the correct option. Let us know how all of that goes, give the repair shop a call tomorrow and ask if theyve spoken to gigabyte, if they havent, call the next day etc..
Theyll either get so sick of hearing from you that they either DO contact gigabyte, or they refuse you service, which would be great information to send directly to gigabyte themselves, even if its on social media. Just remember to always be polite and thank them for the work theyre doing, as im sure theyre very busy, but this really is a case where they need to pick up the phone and tell gigabyte that they are sending a motherboard to them for repair/replacement. Youll get a working board eventually, even if we have to donate money to your paypal so you can buy another one haha
Just for fun, this is an example of what a gigabyte factory looks like:
As you can see, theres A LOT of small steps that go into making the board, so at any point one of them could have gone slightly wrong, and now you have the issue. Gigabyte would have a complete understanding of every step of manufacturing, so they would be able to work backwards down to the component level to determine the exact part that is causing your problems. Local repair shops just wouldnt have this kind of equipment/experience.
Best of luck dude, youll get your board soon enough!
They told me that they'll contact on monday since they're off on satruday and sunday!
hmm, I know they're off but sending email doesn't relate to that, I didnt notice at first but when I came home I thought why dont they just send the email right now and then on monday they'll see the email, assuming that they "actually" dont answer emails on saturday and sunday
anyway, I'll call them tommorow and I'll keep calling them everyday
And for the link that you provided, umm, what do you mean by other warranty providers? I dont know how warranty services work, mine had only a warranty which I took it there, and I think this warranty service is the biggest warranty service in my country and it is the main agency for multiple companies like Asus, Gigabyte etc...
so I dont think other warranty services would accept me
And if this warranty refuses to solve this issue for me, I should contact the gigabyte and tell them that your agency in my area refused to provide any services to me?
Yeah I actually watched that video before, its really complicated and... cool
Thanks for the kind words dude, I hope that these guys do the required stuff to fix or replace this, I'll follow it and let you guys know
D
Deleted member 143938
Guest
I think he meant, maybe if this service center wasn't able to help right away and do the easy thing of just replacing the board for you (or fix it another way), maybe there is another physical place you can go to that will honor warranty, to see if they will replace?
---
Sorry if you answered this already but have you tried demanding they just replace the board? If they say no, that they have to contact Gigabyte first, have you tried talking to a manager and explaining that it's obviously a problem with board and you don't want to wait and be without motherboard for so long, and see if they will agree to just give you new motherboard?
Not sure if this is something you can do/is acceptable in your country or not.
---
Sorry if you answered this already but have you tried demanding they just replace the board? If they say no, that they have to contact Gigabyte first, have you tried talking to a manager and explaining that it's obviously a problem with board and you don't want to wait and be without motherboard for so long, and see if they will agree to just give you new motherboard?
Not sure if this is something you can do/is acceptable in your country or not.
Correct, thats exactly what I meant. As warranty seems to work differently here in the USA, I wasnt sure if you had the option to bring it to another store that also handles warranty claims for you.
In the US, we dont have any places like that, every time I make a warranty claim/RMA I do so directly with the manufacturer, sometimes they ask me for proof of purchase (screenshot of my newegg invoice), but most of the time I just ship it directly to them in California or wherever they are.
I can't say I'm surprised the warranty service didn't find a problem. Anyone handling warranty returns on PC components gets tons of ID10T and PEBKAC errors, so if it powers up and seems ok often they don't investigate further and just blame the customer ("no problem found"). Sounds like you might have a bit of hassle in front of you to get them to find a problem. Your board apparently is only partly broken and has performance problems rather than failing entirely. Just a hunch but I'm betting the latency issue is caused by error handling/retries/something like that. Unfortunately this is much worse than "dead" as far as getting proper service goes.
You're more likely to get them to find the problem if you include exact steps to reproduce it. The simpler the better, and the less extra stuff required the better. I'm not sure if sending them a video file that causes the problem or pointing them to a reputable web site would be better. "Here open this file" can raise security concerns while techs doing this sort of work may have their internet access limited or cut off to keep them from messing around at work.
You're more likely to get them to find the problem if you include exact steps to reproduce it. The simpler the better, and the less extra stuff required the better. I'm not sure if sending them a video file that causes the problem or pointing them to a reputable web site would be better. "Here open this file" can raise security concerns while techs doing this sort of work may have their internet access limited or cut off to keep them from messing around at work.
Other warranty providers won't even look at my component if the warranty label is some other warranty service
Yeah I've told them to just replace this, thats the only solution, but he said that they dont handle the expense of the replacment (
) and its done by gigabyte itself, and they need the confirmation of gigabyte to replace it, I dont even know if its true or not but I gues I'll just have to wait and keep calling them, as trandoanhung1991 said, they cant refuse me at the endI'll call them today, and ask for a temporary motherboard, though I think my brother asked for it while we were there
But how can they trust us if they give us a working mobo, maybe not exactly the same mobo as mine but I can take it and just go away...
They most likely wont do that anyways
Yeah I knew that he might be concered about the file but, he just had to trust me and it needed to be done anyways, or I could tell them to download it, but he wasnt concerned about the security at all, lol
He just installed it right away
And what do you mean by reproducing the issue?
because the LatencyMon shows the problem at any time, specially while running games, and I think that guy learned how to check DPC latency cause I did it in front of him, he has the program installed and knows how to test it, I told him that no matter what your doing with the PC, idle, running games etc, these bars should remain green, and not spike like this
This is getting so weird 
I went there and tested the motherboard, with my GPU, and then I ran latencyMon and it did spike and the time was around 2 ms, I then ran Assassins Creed Valhalla, and the FPS was good and there were not any sound noise, although when the windows booted up, the sound had noise at the start, but it got fixed and in the game there were no issues, the FPS was around 45 ~ 50 in low settings and 1080p
Then while the game was running, I stopped and then restarted the latency mon, but it didnt spike at all!
it was green and low, the sound, the fps, everythif seemed to be fine
honestly it was weird, it sometimes would spike but I think that was only random and for a moment, and it would get fixed automatically
Then I thought that its fixed right
Cause everything seemed to be fine
but after assembling it in my home, it spikes as before, its so much
while I was here there were only two drivers that would spike in latency mon
the dxgkrnl.sys and nvlddmkm.sys
and it was around 2 ms
but here in my home
there are multiple drivers which spike
and the dxgkrnl and nvlddmkm are around 17 or 13 ms !!!
I really dont know whats wrong with this
my other components cant be broken I guess, because I said that I've tested a B460 with all of my current components and everything was fine
I asked their expert that what did he try on the mobo and he just that he only reinstalled the Bios
I think the day that i went there and they were saying that its working, I ran latencyMon and it did spike, but it was also around 2 ms like today! but the thing is that I didnt test any game at that day, so i think, Im not sure but I think that day the situtation was exactly the same as today, cause reinstalling the bios cant fix it since I tried it myself!
I really dont know
The place where I tested my mobo, I had all of my current components and the windows was exactly this, only the mobi was B460
Today the setup that they tested was my GPU: gtx 1050 ti 4GB
my mobo: H510M S2H
their i3 10100
and 8 GB of ram
Edit:
By the way, everything that their expert was saying about contacting gigabyte seems to be a lie, I'm 99% sure that they didnt do anything like that, cause he lied to me several times on other things...
anyway
the only thing that really confuses me is that why this was ok at there, but not in my setup, and if one of my components is broken, why it was working fine when I swapped the motherboard
I can take my current components to there again, but today their expert was saying that if it works correct on our system, then we wont have any responsibility if its not working on yours, though I might be able to push it even more, because it wasnt fully working on their pc as well, the sound was noisy at first, they're still responsible for this
The distance between our city and the warranty service's city is so long, Im really tired of going there and talking and trying to prove and so on
its just... worthless, putting this much effort just for this worthless, cheap, stupid motherboard
it doesnt worth it anymore
I might just end it right here
but I dont know what to do with the mobo :/
since its kinda broken, no one will probably buy it, maybe for a really low price...
I went there and tested the motherboard, with my GPU, and then I ran latencyMon and it did spike and the time was around 2 ms, I then ran Assassins Creed Valhalla, and the FPS was good and there were not any sound noise, although when the windows booted up, the sound had noise at the start, but it got fixed and in the game there were no issues, the FPS was around 45 ~ 50 in low settings and 1080p
Then while the game was running, I stopped and then restarted the latency mon, but it didnt spike at all!
it was green and low, the sound, the fps, everythif seemed to be fine
honestly it was weird, it sometimes would spike but I think that was only random and for a moment, and it would get fixed automatically
Then I thought that its fixed right
Cause everything seemed to be fine
but after assembling it in my home, it spikes as before, its so much
while I was here there were only two drivers that would spike in latency mon
the dxgkrnl.sys and nvlddmkm.sys
and it was around 2 ms
but here in my home
there are multiple drivers which spike
and the dxgkrnl and nvlddmkm are around 17 or 13 ms !!!
I really dont know whats wrong with this
my other components cant be broken I guess, because I said that I've tested a B460 with all of my current components and everything was fine
I asked their expert that what did he try on the mobo and he just that he only reinstalled the Bios
I think the day that i went there and they were saying that its working, I ran latencyMon and it did spike, but it was also around 2 ms like today! but the thing is that I didnt test any game at that day, so i think, Im not sure but I think that day the situtation was exactly the same as today, cause reinstalling the bios cant fix it since I tried it myself!
I really dont know
The place where I tested my mobo, I had all of my current components and the windows was exactly this, only the mobi was B460
Today the setup that they tested was my GPU: gtx 1050 ti 4GB
my mobo: H510M S2H
their i3 10100
and 8 GB of ram
Edit:
By the way, everything that their expert was saying about contacting gigabyte seems to be a lie, I'm 99% sure that they didnt do anything like that, cause he lied to me several times on other things...
anyway
the only thing that really confuses me is that why this was ok at there, but not in my setup, and if one of my components is broken, why it was working fine when I swapped the motherboard
I can take my current components to there again, but today their expert was saying that if it works correct on our system, then we wont have any responsibility if its not working on yours, though I might be able to push it even more, because it wasnt fully working on their pc as well, the sound was noisy at first, they're still responsible for this
The distance between our city and the warranty service's city is so long, Im really tired of going there and talking and trying to prove and so on
its just... worthless, putting this much effort just for this worthless, cheap, stupid motherboard
it doesnt worth it anymore
I might just end it right here
but I dont know what to do with the mobo :/
since its kinda broken, no one will probably buy it, maybe for a really low price...
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How stable is the power at your house? Would it be possible to bring your monitor/computer/peripherals over to a freinds house and try it there?
Im still thinking about the rest of the stuff you said, but wanted to throw this out there first as its what popped into my head first.
Im still thinking about the rest of the stuff you said, but wanted to throw this out there first as its what popped into my head first.
It is fine I guess, my previous setup was also in this home
The place that I swapped my motherboard
I also tested my whole PC with my mobo as well
so I think it cant be that
I might go there one more time, and I'll take my RAM and CPU as well, but I'll emphasis on getting a replacement
But I cant go there today, they close sooner on thursday, I cant reach there on time since the distance is so long, and theyre closed on fridays, so it goes for saturday
But I cant go there today, they close sooner on thursday, I cant reach there on time since the distance is so long, and theyre closed on fridays, so it goes for saturday
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Yeah but I tested all of them on a B460, it was all fine! thats what confuses me
I'll go there on saturday
funkydmunky
2[H]4U
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- Aug 28, 2008
- Messages
- 3,866
I have read and followed this thread but it is too long for me to remember everything, so excuse me if this is redundant.
Is the audio out of the GPU via hdmi/display port or analog from the MB?
Are we testing with just one drive only and if so have we tried switching sata ports?
And to the OP, try to stay calm. I hear your frustation and it is deserved, but try to be very calm and kind to all the so called tech experts whether in person or email. Fake it if you have to. It will get you further along most times.
Is the audio out of the GPU via hdmi/display port or analog from the MB?
Are we testing with just one drive only and if so have we tried switching sata ports?
And to the OP, try to stay calm. I hear your frustation and it is deserved, but try to be very calm and kind to all the so called tech experts whether in person or email. Fake it if you have to. It will get you further along most times.
The audio is through hdmi
and by drive do you mean my hdd and ssd?
I have a 256GB ssd which has windows 10 installed on it and a 1TB hdd
I tried only plugging the ssd and not the hdd, but that didnt do anything
I'll try other sata ports
I dont really blame their experts that much, for not knowing this issue since its kinda rare
But the fact that they lied to me several times, makes me sad, its like that they think we're dumb or something...
but I've always behaved calmly... at least until now :s
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So i went there, and he swapped my mobo with a new H510M S2H, to see if the problem still exists and it did!
so this specific model is not just compatible with my other components
after soooo much argument, he asked that if I want to change my mobo with a Z490 ud ac, so I gave them my mobo + paying for the new mobo, they suggested a low price! I thought that would be great if they give me a z490 ud ac with a low price, I accepted
but the z490 ud ac is not new of course, I mean its used somehow, they didnt even give me the the box of it
but I didnt really care, it didnt have any dpc latency, if I wouldnt accept their suggestion
he was saying that i have to let it be in there for further reviews, but I was sure that they wont do anything, I was talking with the boss, he was EXTREMELY rude, I was done with my mobo and I couldnt go there anymore, its really far
The board was fine until now, I think chaning my mobo with that z490 ud ac was a good deal, I dont care if its not new :s
SCREW THAT
I'm now free of that freaking DPC
Thanks to everyone who helped me with this problem, I really appreciate it, thanks ❤
so this specific model is not just compatible with my other components
after soooo much argument, he asked that if I want to change my mobo with a Z490 ud ac, so I gave them my mobo + paying for the new mobo, they suggested a low price! I thought that would be great if they give me a z490 ud ac with a low price, I accepted
but the z490 ud ac is not new of course, I mean its used somehow, they didnt even give me the the box of it
but I didnt really care, it didnt have any dpc latency, if I wouldnt accept their suggestion
he was saying that i have to let it be in there for further reviews, but I was sure that they wont do anything, I was talking with the boss, he was EXTREMELY rude, I was done with my mobo and I couldnt go there anymore, its really far
The board was fine until now, I think chaning my mobo with that z490 ud ac was a good deal, I dont care if its not new :s
SCREW THAT
I'm now free of that freaking DPC
Thanks to everyone who helped me with this problem, I really appreciate it, thanks ❤
I agree! I think you'll be better off with that Z490 UD AC than the H510 board you had. Sure it costs you the ability to run an 11th gen chip someday, but just going by the pictures if you did upgrade to an i7 or something at some point I'm pretty sure a 10th gen on that Z490 board would outperform an 11th gen on your old board. It's just because of the VRMs. The Z490 has VRM heatsinks and I see 12 chokes in the pictures, while the H510 doesn't even have VRM heatsinks. Boards without VRM heatsinks (usually?) can't sustain full turbo speed on higher core count chips for an extended period of time. You probably also got some extra board features that you may or may not find useful.
At least you got it sorted out. Now you get to do all the new machine setup/tuning stuff. Actually configure the OS the way you want it, check thermals and adjust power limits, install a pile of stuff, etc.
At least you got it sorted out. Now you get to do all the new machine setup/tuning stuff.
Actually configure the OS the way you want it, check thermals and adjust power limits, install a pile of stuff, etc.