BrokenAnimator
Limp Gawd
- Joined
- Dec 11, 2006
- Messages
- 169
howdy everyone,
So I am trying to RMA a 6800k i7, for some reason intel is saying that my Gskill ripjaw this ram here: https://www.gskill.com/en/product/f4-3200c16d-16gvk
Is incomparable with my cpu and burned out the memory controller? What? Building computers for over 15 years now, this seems highly unlikely to me.
Here is the email from them:
*start quote
Thank you for your response,
I'm afraid that the RAM frequency you were using is not compatible with your CPU, the max frequency supported by this CPU is DDR4 2400MHz you can confirm this information on the following link under "Memory Specifications": https://ark.intel.com/products/94189/Intel-Core-i7-6800K-Processor-15M-Cache-up-to-3_60-GHz. The Intel® Core™ i7-8700K Processor does not support that frequency as well you can check it on the following link: https://ark.intel.com/products/126684/Intel-Core-i7-8700K-Processor-12M-Cache-up-to-4_70-GHz
So you might have burn the memory controller of the CPU by using a not supported RAM kit, this will automatically voids the warranty since is considered as physical damage. However we can try to go with the option 1 (SWR) and once the CPU arrives into the depot they will scan it for physical damage and if there is not then they will send you a replacement.
Let me know how would you like to proceed,
*end quote
Can anyone shed some light on this? I just built a new 8700k with the exact same ram that has been rock solid for 2 weeks now!?
Thanks,
So I am trying to RMA a 6800k i7, for some reason intel is saying that my Gskill ripjaw this ram here: https://www.gskill.com/en/product/f4-3200c16d-16gvk
Is incomparable with my cpu and burned out the memory controller? What? Building computers for over 15 years now, this seems highly unlikely to me.
Here is the email from them:
*start quote
Thank you for your response,
I'm afraid that the RAM frequency you were using is not compatible with your CPU, the max frequency supported by this CPU is DDR4 2400MHz you can confirm this information on the following link under "Memory Specifications": https://ark.intel.com/products/94189/Intel-Core-i7-6800K-Processor-15M-Cache-up-to-3_60-GHz. The Intel® Core™ i7-8700K Processor does not support that frequency as well you can check it on the following link: https://ark.intel.com/products/126684/Intel-Core-i7-8700K-Processor-12M-Cache-up-to-4_70-GHz
So you might have burn the memory controller of the CPU by using a not supported RAM kit, this will automatically voids the warranty since is considered as physical damage. However we can try to go with the option 1 (SWR) and once the CPU arrives into the depot they will scan it for physical damage and if there is not then they will send you a replacement.
Let me know how would you like to proceed,
*end quote
Can anyone shed some light on this? I just built a new 8700k with the exact same ram that has been rock solid for 2 weeks now!?
Thanks,