eBay Korean Monitor Fail

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bernardus

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I purchased a Zevroid 30" 30QU Plus 2560x1600 S-IPS WQHD monitor from Bigclothcraft on eBay about 6 months ago and recently bands of distorted colour started flashing across the screen intermittently rendering the monitor useless.

Bigclothcraft ignored my emails so I opened a Paypal dispute which was recently decided NOT in my favour with no explanation. The EBay and Paypal guarantees turned out to be useless. So the 6+ month usage cost me $570.

Bigclothcraft listings state "We guarantee 100% satisfaction for you." That's obviously not true. They won't even give me the courtesy of a response. Bigclothcraft has excellent seller rating but that doesn't reflect their actual performance when a failure occurs some time after the purchase. Initially the monitor was fine so good feedback is given, after it fails nothing can be done about the feedback.

Be aware of the risk you're taking if you buy one of these cheap Korean monitors. $570 is a lot of money to gamble. The Seller, EBay and Paypal guarantees may turn out to be advertising hype like in my case. Better to get a monitor from an established manufacturer like Benq which has a 3 year warranty.
 
I lernt a long time ago to stay away from questionable brands. If I cant afford the real thing then tough tittie. I will wait until I can. There are no shortcuts in life.
 
DrLobotomy said:
I lernt a long time ago to stay away from questionable brands. If I cant afford the real thing then tough tittie. I will wait until I can. There are no shortcuts in life.
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I normally stay with the 'real thing'. I had actually purchased an expensive 30" Dell from an Aussie vendor but after payment was processed they knocked back my order because I had used a VPN. So I decided to take the risk on the Korean monitor after reading about others largely positive experiences on forums. I, erroneously it turn out, felt confident in the seller guarantee and eBay & Paypal buyer protection if there was a problem. How wrong I was, a very expensive lesson learned.
 
570? Wow that was pricey for a Korean knockoff. I'm right there with you - though for a little less. I bought a Crossover 40" 4K which I bought from Korea (via eBay) about 6 or so months ago which has started acting wonky. Going from my Dell 3011 (2560x1600, which was/is a tank. Still works without skipping a beat.) and an LG 29" widescreen (2560x1080, again, everything still works as designed), you can definitely feel the difference in fit and finish when you compare the brand name monitors to the no-name ones.

I switched to a different input (was using DP now HDMI) and that seems to be working OK for now. Does your monitor have other inputs you can try?
 
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bernardus said:
I normally stay with the 'real thing'. I had actually purchased an expensive 30" Dell from an Aussie vendor but after payment was processed they knocked back my order because I had used a VPN. So I decided to take the risk on the Korean monitor after reading about others largely positive experiences on forums. I, erroneously it turn out, felt confident in the seller guarantee and eBay & Paypal buyer protection if there was a problem. How wrong I was, a very expensive lesson learned.
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You knew it was a risk, you took the risk, it blew up in your face. eBay and PayPal protection aren't there to cover your bad decisions.
 
dvsman said:
570? Wow that was pricey for a Korean knockoff. I'm right there with you - though for a little less. I bought a Crossover 40" 4K which I bought from Korea (via eBay) about 6 or so months ago which has started acting wonky. Going from my Dell 3011 (2560x1600, which was/is a tank. Still works without skipping a beat.) and an LG 29" widescreen (2560x1080, again, everything still works as designed), you can definitely feel the difference in fit and finish when you compare the brand name monitors to the no-name ones.

I switched to a different input (was using DP now HDMI) and that seems to be working OK for now. Does your monitor have other inputs you can try?
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The $570 I paid was Aussie $ and included shipping which was a low price at the time. The monitor only has DVI(dual), no other inputs unfortunately. I'm back to my 23" Dell which I've had for close to a decade, like you, never had an issue.
 
DrLobotomy said:
I lernt a long time ago to stay away from questionable brands. If I cant afford the real thing then tough tittie. I will wait until I can. There are no shortcuts in life.
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Yup. Good toys cost good money.
 
Ocellaris said:
You knew it was a risk, you took the risk, it blew up in your face. eBay and PayPal protection aren't there to cover your bad decisions.
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If eBay & Paypal buyer protection doesn't cover defective mercandise what good is it?

What meaning does the seller's statement "We guarantee 100% satisfaction for you." have? Note that this seller has over 62,000 positive feedback and 99.5% positive overall. I think it was quite reasonable to expect a resolution if there was any problem.

eBay's "We've got you covered Get the item you ordered or get your money back with eBay Money Back Guarantee." was on the listing. Is that meaningless?

If there was no guarantee by the Seller Bigclothcraft and eBay I could understand your point. Are you implying one should never believe statements regarding guarantees/warranties?

Fortunately Australian Consumer Law recognizes that I have a right to repair/replace/refund if a product fails within a reasonable time. Monitors typically last for years (I have several that have) not months. With the seller in Korea it's unlikely I'll be able to get any redress but it's worth a try.
 
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"bands of distorted color flashing"

So you have some intermittent problem. Post some pictures and we can help diagnose the problem.

How are the bands arranged? Always the same colors?
 
bernardus said:
If eBay & Paypal buyer protection doesn't cover defective mercandise what good is it?

What meaning does the seller's statement "We guarantee 100% satisfaction for you." have? Note that this seller has over 62,000 positive feedback and 99.5% positive overall. I think it was quite reasonable to expect a resolution if there was any problem.

eBay's "We've got you covered Get the item you ordered or get your money back with eBay Money Back Guarantee." was on the listing. Is that meaningless?

If there was no guarantee by the Seller Bigclothcraft and eBay I could understand your point. Are you implying one should never believe statements regarding guarantees/warranties?

Fortunately Australian Consumer Law recognizes that I have a right to repair/replace/refund if a product fails within a reasonable time. Monitors typically last for years (I have several that have) not months. With the seller in Korea it's unlikely I'll be able to get any redress but it's worth a try.
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1. What was the stated warranty length from the seller? If there wasn't one and you were satisfied with the product for at least 14 days, which it sounds like you were, then they are covered by eBay terms.
2. You got the item you ordered, so eBay and Paypal are not under any obligation to give you a refund.
 
If I want something cheap and shoddy etc. You spent $570 on a Korean monitor?:confused::woot: Paypal owes you really nothing. I bought a couple of Chinese carbon frames for a lot less than brand names. The quality and warranty weren't there but they lasted longer than expected.
 
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Yeah I spent $350AUD on a Korean, been great for about 2 years now - you win some, you lose some
 
Koran monitors sucks! Why on earth would anyone spend money on that shit?
 
Odellus said:
1440p 120 Hz PLS for $200 years before mainstream monitors with similar specs released, sure does suck :rolleyes:
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So long as...you know...fly by night pricing isn't followed by fly-by-night quality....see OP.
 
Not all Korean monitors suck, my Xstar dp2710 has been going strong for years. Still use it every day. Think I paid $320 for it.
 
Did this actually come with a warranty or are you just going off the 100% satisfaction guaranteed?
 
bernardus said:
I opened a Paypal dispute which was recently decided NOT in my favour with no explanation. The EBay and Paypal guarantees turned out to be useless. So the 6+ month usage
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that's you explanation. IF the thing has a warranty it is well past the seller having to deal with it. you need to go to the manufacturer, which is in Korea, so good luck.
 
pendragon1 said:
that's you explanation. IF the thing has a warranty it is well past the seller having to deal with it. you need to go to the manufacturer, which is in Korea, so good luck.
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And by going to the manufacturer...you're looking at postage to Korea....which for an oversize item likely creeps up to the purchase price.
 
when you buy a Korean monitor you should be well aware its a risk with no possibility of return due to the cost of shipping it back.
 
Skripka said:
So long as...you know...fly by night pricing isn't followed by fly-by-night quality....see OP.
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see all the big brand monitor threads in this section and then tell me how you can possibly believe korean monitors in particular are somehow worse. op's problem is that he bought from an unreliable dealer despite all of the feedback available (on this website and others like it) on good korean sellers.

why the hell would you buy a monitor from a seller that specializes in beauty products? lol.
 
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Odellus said:
see all the big brand monitor threads in this section and then tell me how you can possibly believe korean monitors in particular are somehow worse.
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How? Because with my ZR30W, when I had a problem in 5 year warranty I emailed/called HP. I talked to a human inside an hour. They would advance ship me a replacement panel, overnight with return shipping label for the defective panel.


As opposed to these Korean things....where you may or may never talk to a service department...and may be paying $300USD out of pocket to insured-ship an oversize fragile item to Korea. I honestly don't know what it would cost, I just remember the one time I sold a standard GPU card (sans packaging) to the UK that damn 3lb box cost $50USD in shipping.

The BenQ I have now I even worry a bit about it, as BenQ is probably not HP when it comes to warranties. But BenQ is a recognized vendor in B&M in the USA at least.
 
Skripka said:
And by going to the manufacturer...you're looking at postage to Korea....which for an oversize item likely creeps up to the purchase price.
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They'll never honour the warranty anyways. I lived in Korea for years and every time I tried to get anything serviced under warranty (even when I went in person) they would just scream sorry at me until I went away.
 
Sorry to hear about your problem OP but after 6 months of usage you aren't going to get anything out of eBay or Paypal unless the seller specifically gave you a warranty period in the listing. Even then it's not likely they would help you out.

$570 is a pretty expensive lesson in ebay policy. That's getting close to what I paid for my ASUS ROG Swift display. I'm surprised that the knock off Korean display from a sketchy seller on ebay was your only option in that price bracket.
 
Maybe consider a different path, and get it repaired professionally possibly?
 
Does SquareTrade warranty cover Korean monitors? If it does, then consider getting one of those when dealing with expensive goods bought from other countries.
SquareTrade
 
Don't mean to be a dick, but what was the point of this thread OP? You didn't discover anything new; this is exactly what everyone who's been even remotely interested in Korean monitors has known for the past 4+ years, that if you want a monitor with premium specs at a not-so-premium price, you can gamble on one and hope for the best. It's never been a recommended route for people who can't accept that they may end up losing their money on a dud (see, basically gambling).
 
I gave up on Ebay cos most things I bought were either sub par or a downright scam.
Its not only having a bad product thats worth little, its the pita afterwards and still getting nowhere.
There are better ways to live.
 
Myself and a handful of my PC friends got caught up in the Korean monitor craze a few 3 or ao years ago like everyone else. Glossy, glass, cheap .... well. That was a bust. I've personally seen a 80% failure rate over those 2 years between myself and people I know who bought Korean. 3 personally, my 30" is still working tho I do not really use it now.

My friends, one who bought into a triple display setup had one of his monitors fail only to spend $130+ dollars on return shipping to get another display ( different model was sent that no longer matched his 3 monitor setup ) Only to lose another monitor to sudden green lines months later.

Korean monitors are terrible.

Microcenter in fact stopped carrying the few Korean monitors they stocked because of return / failure issues. Next time your there, ask the staff.
 
How often is "intermittent"? Once per minute, once per hour, once per day?

Does it flicker like this?


It happens to non ebay Korean monitors too. Some forum members here are speculating that it has something to do with the TCON used in a eDP display.
 
I actually had a positive experience with Bigclothcraft. I got a Crossover 27" from them and then within a year, my backlight died. I emailed them and got a respond in a couple days and they say the manufacturer have a improved backlight board (old one is known to overheat and eventually die) and they will order one and send it to me. Toke about a month but it did arrive and it did fix the problem and the monitor is still working to this day (3 years later).
 
My QX2710 has been running flawlessly for years at 120Hz and I paid like $150 for it.

Why in the world did you pay $570 for a Korean knockoff? Surely there are other 16x10 variants for a fraction of that.
 
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