So I have been trying to get a Sabertooth X79 board RMA'd for the past couple of weeks due to POST and power cutting issues.
The first person I chatted with said that the board was out of warranty.
When I asked why, they said it really only had a 36-month warranty.
I asked them why and they could not/would not give me an answer.
I pressed the matter and they said they would escalate it and somebody would get back with me.
That was on June 18th.
Fast forward to today and I decided I had given them enough time and started a chat with them today.
After explaining everything to them and then them asking for my info and then saying they were going to set up an RMA, they then came back and said the warranty was expired.
They said that the only way for me to get warranty repair is if the invoice specifically states the 5 year warranty.
They are supposed to escalate it again. They said I should hear back within 2 days, but from past experience I am not expecting them to do anything.
The board was purchased directly from Amazon a little over 3 years ago.
Nowhere did it say that it only had a 3 year warranty.
All places that reviewed it, sold it, and even ASUS' web site states that it has a 5 year warranty.
Has this happened to anybody else here?
RAJA, can you help out?
EDIT 8/18/2015: I will update this post later with a summary of events with dates, etc., but I just wanted to do a quick update for now.
After the second non-working replacement board, they ended up sending me a new X79-DELUXE motherboard. The CPU_OPT fan header on it was doa but I found out that the only thing wrong with it was a bad solder connection on the ground pin. After getting the ok to resolder it myself, everything on the board is working fine.
I figured everything was done with this support case, but while I was home for lunch today FedEx delivered a package from ASUS.
I thought maybe they had sent me another board by accident since I had been in communication with a number of different departments at ASUS.
That was not the case however. I opened up the box and inside was a brand new STRIX-R9390-DC3OC-8GD5-GAMING video card. Was not expecting this at all as I have not heard anything from them except for a few questions from RAJA since I fixed the CPU_OPT header on the new board.
So ASUS, in my opinion has, made up for me having to go through this whole ordeal to get a good, working motherboard.
The first person I chatted with said that the board was out of warranty.
When I asked why, they said it really only had a 36-month warranty.
I asked them why and they could not/would not give me an answer.
I pressed the matter and they said they would escalate it and somebody would get back with me.
That was on June 18th.
Fast forward to today and I decided I had given them enough time and started a chat with them today.
After explaining everything to them and then them asking for my info and then saying they were going to set up an RMA, they then came back and said the warranty was expired.
They said that the only way for me to get warranty repair is if the invoice specifically states the 5 year warranty.
They are supposed to escalate it again. They said I should hear back within 2 days, but from past experience I am not expecting them to do anything.
The board was purchased directly from Amazon a little over 3 years ago.
Nowhere did it say that it only had a 3 year warranty.
All places that reviewed it, sold it, and even ASUS' web site states that it has a 5 year warranty.
Has this happened to anybody else here?
RAJA, can you help out?
EDIT 8/18/2015: I will update this post later with a summary of events with dates, etc., but I just wanted to do a quick update for now.
After the second non-working replacement board, they ended up sending me a new X79-DELUXE motherboard. The CPU_OPT fan header on it was doa but I found out that the only thing wrong with it was a bad solder connection on the ground pin. After getting the ok to resolder it myself, everything on the board is working fine.
I figured everything was done with this support case, but while I was home for lunch today FedEx delivered a package from ASUS.
I thought maybe they had sent me another board by accident since I had been in communication with a number of different departments at ASUS.
That was not the case however. I opened up the box and inside was a brand new STRIX-R9390-DC3OC-8GD5-GAMING video card. Was not expecting this at all as I have not heard anything from them except for a few questions from RAJA since I fixed the CPU_OPT header on the new board.
So ASUS, in my opinion has, made up for me having to go through this whole ordeal to get a good, working motherboard.
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