Confused Comcast Rep Thinks Steam Download Is A Virus

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As crazy as this may sound, some people still don't know what Steam is. The guy is lucky the Comcast rep didn't tell him it's impossible to get Steam in your computer through the internet. ;)

That's when the rep replied that "it's probably a virus" or "too heavy," apparently saying the download was taking up too much space. "It’s not a virus because over 50 million people use it," the customer responded. "It’s a service, it’s almost like Netflix or Amazon." Steam has 75 million users worldwide. Eventually, the rep offered to set up an appointment with a technician.
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picard_facepalm.jpg
 
I'm sure steam was simply not on the approved flow chart of responses to use, therefore confusing the rep
 
Maybe they have been hanging out with the anti-digital crowd too much ... since according to them, Steam is a virus :p ... but on a more serious note, what do you expect of first level phone support, unless you got lucky enough to get an actual PC gamer these folks are not exactly at the top of the employment pool ... they are script driven and rarely know much beyond what the scripts tell them to do ;)
 
So this guy has a Steam account and even knows what reddit is, but thinks that he's going to get his problem resolved by a Comcast rep?
 
Megalith said:
So this guy has a Steam account and even knows what reddit is, but thinks that he's going to get his problem resolved by a Comcast rep?
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^

I dislike dealing with low-tier CSRs as much as anyone else, but people need to stop beating up on them all the time. It's a shitty entry level job.
 
The document is a fake, oops.

Someone is going to ask how I know.

Look at the Classification Markings, see the part REL TO USA. That stands for "Releasable to the USA", US Intelligence Products are not marked "Releasable to the USA", of course it's Releasable to the USA, it was created by the USA, meaning the marking is fake because someone thought it would look good. A Forgery. Only something like a British classified document would be marked Releasable to the USA, never a US document.
 
skiddierow said:
^

I dislike dealing with low-tier CSRs as much as anyone else, but people need to stop beating up on them all the time. It's a shitty entry level job.
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I would love to see stats for exactly how many tier 1 support calls have to be forwarded to tier 2 support. I am guessing it is over 80%.
 
Ah, script-reading 101...;) I guess it costs too much for these companies to hire people who actually know s**t from shinola.
 
WaltC said:
Ah, script-reading 101...;) I guess it costs too much for these companies to hire people who actually know s**t from shinola.
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The bigger problem is that anyone who knows what they are doing, doesn't want to sit on the phone answering questions from clueless end users.
 
Honestly, for every call from someone who does know what they are doing and can diagnose a real issue, how many calls do you think they get from people who don't have a clue. The ones that unplugged their modem/ethernet but don't know it. Those are the ones tier1 support "specialists" are really geared toward.
 
It must be time for steam to pay comcast for the privilege of delivering games to comcast's subscribers.
 
Pay Minimum wage to your workers get a work product of minimum quality hmm... perhaps there is a correlation here.
 
The reason tier 1 support exists is so peole with little to no knowledge can be paid next to nothing to fix the problems of the people that are too damn lazy to RTFM which would have fixed 99% of their problems in the first place.
 
nutzo said:
The bigger problem is that anyone who knows what they are doing, doesn't want to sit on the phone answering questions from clueless end users.
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kinjo said:
Pay Minimum wage to your workers get a work product of minimum quality hmm... perhaps there is a correlation here.
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Exactly on both counts. It's a job for someone. If they want to be in the field, it's a real quick job, if at all. The pay sucks and the job sucks. If you know what you're doing, you're not going to be stuck there for long. You move up in your career. If you don't, well... you get paid minimum wage (or close to) and stay there for a long time.
 
My wife calls files "heavy" or "light" instead of big and small. That's how they say it in Portuguese, which is her native language. Probably other languages too. I thought it was funny the first few times I heard it, but when you think about it, it's not really any less accurate than calling them "big" or "small."
 
TONS of people do not know what steam is. I think that valve needs to start offering game publishers a little discount if all their advertisements draw attention to steam. They need to start working the publicity end way better than they do.

Also heavy vs. big is inaccurate. Files have no mass they cannot be heavy. But they can take up lots of space which makes them big.
 
Also heavy vs. big is inaccurate. Files have no mass they cannot be heavy. But they can take up lots of space which makes them big.
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I think I may have said exactly those words the first time I heard it too. It's an odd way to say it, for sure. I thought it was just her, until I saw in Outlook you could sort by "heavier on top" or "lighter on top".
 
I'm all for bashing Comcast, but why does someone not knowing what Steam is make the news? I'm willing to bet most people who aren't PC gamers have never heard of it.
 
rudy said:
TONS of people do not know what steam is. I think that valve needs to start offering game publishers a little discount if all their advertisements draw attention to steam. They need to start working the publicity end way better than they do.

Also heavy vs. big is inaccurate. Files have no mass they cannot be heavy. But they can take up lots of space which makes them big.
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Valve should definitely incentivize the developers and publishers (that they don't compete with) to use an "Available on Steam" or other indicator in their marketing ... I worked for Intel back when they started the Intel Inside campaign ... that was a phenomenal success with consumers ... some of them knew the Intel name better than they did the manufacturers ... and when you are in competition with other sources of distribution, you definitely want users thinking of your store and NOT UPlay, GOG, Origin, or others
 
kinjo said:
Pay Minimum wage to your workers get a work product of minimum quality hmm... perhaps there is a correlation here.
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I'm sure they know and I'm sure they don't care. Providing better customer service won't help them make more money if most people have a single choice for high speed internet in their service area.
 
Koolthulu said:
I'm all for bashing Comcast, but why does someone not knowing what Steam is make the news? I'm willing to bet most people who aren't PC gamers have never heard of it.
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Indeed. There is a guy at work who used to be a WoW addict (yes addict, he lost his family and job for it) and he had never heard of Steam. Not even all gamers knows about it.

Also I should add that I work in costumer service. But not for comcast.I want to take time to say that not all of us are idiots. I have five years of university studies but it is hard to find jobs these days. You take what you get. My fiancé from Brazil was best in her class and have a degree in journalism in Brazil but now works with cleaning floors because there are not many Brazillian newspapers here. Don't assume someone is stupid because they have a bad job.
 
Steam is sort of a virus. It infests your computer, runs all the time, forces you to use it to launch application, results in untold otherwise productive hours wasted, and constantly attempts to extract money from the people at the keyboard. That's sorta malicious.
 
The first time I saw Steam in 2002-2004 I thought it was a virus too. Ran in the system tray, used up all my resources... had to remove it for my computer to return back to normal.

If any of you read the article:
"It’s probably a virus or it could be that it’s too heavy and it’s interrupting the Internet. Those are the only two things I can think about,"
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That's what he said, so he thought it could've been a virus OR something using the internet too heavily... (which is most certainly was. Steam can max your connection out depending on what game you're downloading. After a few hours or minutes I'm sure the weak modems and routers out there will most certainly succumb and crash/reboot).
 
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