We have a client who are a manufacturer of food items. Their current ERP software is called Batchmaster. I know very little of the program itself other than it works ok (I am offsite support), but their support is the worst I have ever come across. They don't appear to have anyone on their staff with any training of any kind. I have replaced the aging 2003 server with a brand new 2012r2 server and gave them more than enough information and rights to access both, but they have continually failed to be able to remote access both servers and workstations; not because of anything wrong with the systems, but because of a complete lack of knowledge of ip addressing and DNS. They can't login because of this and then send me an email telling me to "fix the connection". Then I do a gotomeeting with them and show them what they are doing wrong, only to have the same thing happen again. They sent me this yesterday:
Yes that's XP, yes that's a private IP, they are not onsite, and no, they do not have a VPN. Long story short I am at my wit's end with them. Does anyone have any experience with ERP software and if there's anything out there that isn't awful?
Yes that's XP, yes that's a private IP, they are not onsite, and no, they do not have a VPN. Long story short I am at my wit's end with them. Does anyone have any experience with ERP software and if there's anything out there that isn't awful?