Apple Sued Over Faulty iMac Screens

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It looks like Apple is being sued again. This time around the class action lawsuit is over faulty iMac screens.

Rasmussen claims that, after 50 percent of the screen went dim, the iMac became nearly useless for watching movies and made basic web browsing difficult. He complained to Apple, which told him a repair would cost more than $500 since the defect arose after the product’s one year warranty expired.
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Sucks being an iMac owner with a dim screen and a wrong clock.
 
If they paid their workers more in China, maybe they would give a darn when assembling them.
 
If the US requires a longer warranty, that cost is passed onto the consumer. If they did the same thing without the rise in pricing, im on board.
 
samm said:
If the US requires a longer warranty, that cost is passed onto the consumer. If they did the same thing without the rise in pricing, im on board.
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Cost might be a bit higher, but there is (somewhat of) a guarantee that a $1000+ computer is going to be functional 23 months from now. A majority of the crap that is sold now carries a 12 month warranty and, honestly, sometimes I wonder how those poorly engineered piles of cheap junk survive more than a few months.
 
Day 365 - Laptop is working great. I love this thing.
Day 366 - WTF!? My screen is dim and shit. Why is it getting so hot now?

Sounds like an HP product, honestly. My processor fried a month after the warranty went out. Nothing could be done through HP. So, I'm a Lenovo user now. :D
 
Apple sells applecare for $169 or so on the iMacs. This would have extended his warranty another two years (3 in total). Worth it? Probably.

For the record....I use a PC :D
 
Can't really expect less than that from lolApple. Out of curiosity, i checked several different brands of 27" LED 1080p monitors on Newegg. None had a warranty under 3 years and over 100 of them are less then $500 brand new. Not repaired, but brand new. "Quality" and "Apple" are two entirely different things.
 
AppleCare.... I guess it could pay for itself.

The limited Apple products I've owned have never screwed up. A few iPhones, a couple iPads. Same with my sister and her Macbook Air and several idevices. AppleCare on all of them would be easily over a grand. And, it would never be used. So, depending on how you use it, how accident prone you are, and things like that, you could replace the one device for the cost of AppleCare of all the other ones. Of course, if you have multiple ones breaking, that's your bad!
 
Another display industry fuck-up. Why am I not surprised.
 
Lawsuit is worth $5M? That's not going to even put a dent in Apple's numbers.
 
BloodDonor said:
In New Zealand its 'reasonable time'... so it depends on the product, but youd expect a screen to last more than 2 years
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We have that in the UK as well with an upper limit of 7 years and a lower limit of the standard 2 year EU warranty.
 
Alai said:
Lawsuit is worth $5M? That's not going to even put a dent in Apple's numbers.
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$5 million because of a broken screen that happened outside of warranty? WTF?!

I have an NES that doesn't work right. I'm going to sue Nintendo. Fuck 'em. It's 25+ years outside warranty, but it just doesn't work right. $17M lawsuit. Anyone with me?!
 
Scythe said:
Apple sells applecare for $169 or so on the iMacs. This would have extended his warranty another two years (3 in total). Worth it? Probably.

For the record....I use a PC :D
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Nothing more confidence inspiring than a horde of Apple Zealots bombarding with many reasons why you should get AppleCare. If the products are so much higher quality, why is it that I'm ALWAYS hearing about how such and such was able to get this or that fixed because of AppleCare? I don't have nearly the frequency of issues with hardware as Mac users seem to have.
 
techrat said:
Nothing more confidence inspiring than a horde of Apple Zealots bombarding with many reasons why you should get AppleCare. If the products are so much higher quality, why is it that I'm ALWAYS hearing about how such and such was able to get this or that fixed because of AppleCare? I don't have nearly the frequency of issues with hardware as Mac users seem to have.
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My MBP was pretty decent. Other than the nvidia GPU which nvidia paid to replace and replacing the battery I really had no problem with it. I have had lots of laptops from various maker from low to high end and my favorite laptop of all time is my MBP, but I am not going to buy another 3.5k laptop. Just no reason to anymore when my work provides me with one every year.
 
Class Action suits , where the lawyers get nearly all the money and you get a check for $5.39.

WORTH IT....
 
Bet those Apple users are thrilled they paid at minimum twice what they would have paid for a Windows pc since they got such a superior computer in the process...
Oh wait, they didn't!
 
bloodypulp said:
...another reason why All-In-One computers are a poor choice. Modular computers win!
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This.

Besides, many of these iMac models have had overheating problems. A family member bought one a few years ago, and anytime the room temperature got over 75, it would over heat. He had to keep a large fan pointed at the back of the computer to keep it from crashing. After Apple tried several times to fix it (replaced almost every part a couple times) they finally gave him a refund.
 
we got 4 27" imacs at work in one office, it gets hot as well, cause apple has to look cool, instead of actually be cool... one silent fan would solve issues like this, or some actual dam vents on the casing!!
 
I threw out an imac...was 13 months old, no video and was given to me by the frustrated owner who got pissed Apple refused to repair it for less than $1300, when a refurb unit of the same imac only cost $1200. They also refused to let him buy applecare...because it was a year old.

Apple sucks.
 
MrGuvernment said:
we got 4 27" imacs at work in one office, it gets hot as well, cause apple has to look cool, instead of actually be cool... one silent fan would solve issues like this, or some actual dam vents on the casing!!
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They have two internal fans. (I took one apart).
 
BBA said:
They have two internal fans. (I took one apart).
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It's really not a problem with the fans, but more about the design of the AIO and its inability to properly get air to flow in and out efficiently. When the air flow is not sufficient, you either open more vents and let more air in, or put in components that won't generate as much heat. Apple did neither. All form, zero function.

I have a 27" iMac that had one half the screen with busted lighting. Took $850 to fix. When a brand new 2560x1440 screen cost around that much.

bloodypulp said:
...another reason why All-In-One computers are a poor choice. Modular computers win!
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AIOs have their own advantages, especially when your desk space is limited, and you want as few components floating around an office as possible. You say that AIOs are a poor choice, but really, besides the screen, there isn't much else in the way of benefits of having a two piece PC system, assuming internal specs are identical. PC AIOs can be disassembled and parts replaced just as easily. It is cheaper if an upgrade is in the cards down the road, since you won't have to buy another screen, but ever since the Core 2 line of CPUs, computing has been far ahead of daily office and home tasks, and the life span of PCs are good enough that they can easily last 6-7 years without any significant modification or upgrade.
 
EndlessRed said:
AIOs have their own advantages, especially when your desk space is limited, and you want as few components floating around an office as possible. You say that AIOs are a poor choice, but really, besides the screen, there isn't much else in the way of benefits of having a two piece PC system, assuming internal specs are identical. PC AIOs can be disassembled and parts replaced just as easily. It is cheaper if an upgrade is in the cards down the road, since you won't have to buy another screen, but ever since the Core 2 line of CPUs, computing has been far ahead of daily office and home tasks, and the life span of PCs are good enough that they can easily last 6-7 years without any significant modification or upgrade.
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Often the goal in a production environment is the ability to change out parts quickly.(reducing lost productivity) This is where AIO tend to fail in a standardized environment. Even if you can easily get the part, the time of replacement to take the system apart is normally a little high. Still not that problematic by a good tech, but not all firms have such an employee. You also tend to disrupt the employees around as they are want to see what is inside. Anyways...

The problem is the cost of replacement parts, design compromises normally made and a potential for increased heat. DO not get me wrong I am a fan of small form factors, but AIO systems should really be two separate parts. My favorite design tends to be either a pc monitor stand or something which mounts in the back(vesa). You could make a standard and have the ports connect when a standard box(or live with one video cable) is added either as the base of the monitor stand or the back.

This way you can replace the parts quickly in the field versus have to take apart the unit. If parts were standardized they would have reasonable cost as well. It also allows different vendors to make different designs and still would handle the desktop space issue.
 
nutzo said:
This.

Besides, many of these iMac models have had overheating problems. A family member bought one a few years ago, and anytime the room temperature got over 75, it would over heat. He had to keep a large fan pointed at the back of the computer to keep it from crashing. After Apple tried several times to fix it (replaced almost every part a couple times) they finally gave him a refund.
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I absolutely hate Apple computers. I like their smaller devices, but the computer lines I despise.

Saying that, my wife had an iMac, even on the lowest settings it would not go over 55C. This was a 2010 though so maybe they fixed it since.

Hell I even taped all the vents shut to try and kill it, cranked up the CPU usage and still couldn't overheat it.... It was an i3 though, maybe they had an i7 or something.
 
Apple Computers are priced effectively, to cater to their demographic. Plus their end user customer support (not accounting for those one off moments people have faced) is excellent (no one compares to apple in regards to that besides MAYBE Dell).

However when it comes to using a MAC on anything that was not designed for the MAC, such bootcamp Windows, and then try gaming will be severely disappointed. The hardware grunt is truly not there, or is but for a huge premium over a similar windows build.

The point of my post:
Apple designs really impressive machines, however when the general public finds a design flaw, getting them to acknowledge that is quite a task. Remember the "death grip" fiasco. Till the very end, end users were holding the phone wrong, rather than our engineers messed up.
 
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