Asus 7950 DC II (Literally) Caught Fire

[jbltecnicspro]

After this thread...Most of us will think long and hard before buying asus next time
That Asus rep should delete his account and never come back

We have seen how customer service should be from companies like Galaxy in these very own forums....Asus can go suck a big one!

Nah, no long and hard needed. They made it easy for me.

 

[Direfox]

Actually watching this thread from the start, I went in with a he said/she said attitude. There are legitimate reasons to deny warranty, even with a burned card. However ASUS's reasons and reactions are what amazing to me. I have marked them off my list for future purchases. The warranty advertised is part of the selling point. Any company, like ASUS, uses it to drive sales and build customer loyalty and confidence. This... is not how that is done.

 

[CruisD64]

Who's to say they don't honor their warranty at all? This case is extreme and has been blown out of proportion thanks to the community. Supposedly now the OP and Asus are in communication. Do we really need to continue throwing these remarks to reassure ourselves?

Let's see how this case concludes.

TBH, yes. Imagine if it were you in the OP's position. Imagine if you had saved up your 3 months of lawnmowing just to buy this card... I realize this is an extreme case, but I believe that these are the situations that make other companies stand out.

In the past ASUS was great. When I was in college many years ago I had a motherboard give out on me. It was my main school computer (while at SJSU) and I needed it up and running quickly. I called them up and they told me to drive out to Fremont so they could look at it. 3 hours later, my computer was up and running again. After that I made a point to buy ASUS. Over the years though, it seems that level customer service has stopped. This is not the first time I'm hearing about ASUS rma troubles. As a consumer, I have the choice to select a particular brand. That brand will no longer be ASUS. Simple as that.

 

[magoo]

Who's to say they don't honor their warranty at all? This case is extreme and has been blown out of proportion thanks to the community. Supposedly now the OP and Asus are in communication. Do we really need to continue throwing these remarks to reassure ourselves?

Let's see how this case concludes.

First off......ASUS already proved the fail in their warranty. They initially rejected the guys rma and sent the card back as "physical damages".

It wasn't until "the community"....us.....hardforum......started this now 14 page "critique" of ASUS fine policies and their representatives unbelievable attitude, did the issue even get considered for reevaluation.

These "remarks" have pushed this crap into the light of day.

There is nothing "reassuring" here......just downright disappointment and fail.

 

[Butter]

First off......ASUS already proved the fail in their warranty. They initially rejected the guys rma and sent the card back as "physical damages".

It wasn't until "the community"....us.....hardforum......started this now 14 page "critique" of ASUS fine policies and their representatives unbelievable attitude, did the issue even get considered for reevaluation.

These "remarks" have pushed this crap into the light of day.

There is nothing "reassuring" here......just downright disappointment and fail.

I've heard cases like this so many times before. I've done customer service and tech support many years in the past at different levels. There are bad reps and there are good reps. It's sad that the good reps are devalued when the bad reps get all the news. Rarely will a customer post a letter that about their positive experience. Perhaps in some cases, the bad rep is actually a good rep, but the context of his work situation is bad at the time (bad timing). Forgive me if my view on this is analog and not digital.

I read through this whole thread and I can agree with many that this case was handled poorly. But I don't (and can't) take single cases to heart. As I originally said "Who's to say they don't honor their warranty at all?"

Let's be clear that I have nothing but hope that the OP will get his situation resolved. In whatever way the situation was handled between him and Asus is now the past and the goal is to seek a reasonable resolution. It's unfortunate it's taken so long, but again, let's see how things conclude.

What little comments we have from Asus, especially from Jeff, was blown out of proportion.

Derpentine:
I replied to cl-jeffery. I have not been contacted by anyone else, either thru here, the ROG forums, or by email.

Jeff: You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
​

From what I see is Monica's email is some copy and paste job, Raja's posts not fully invested into the case (he stated he's on the RoG forum) or understanding it very well, and Jeff seemed to be pulled from somewhere to work on the case. Again, that's my take from own customer service experience.

I like the [H] forum except when it comes to these types of threads. Perhaps easily solved by keeping myself from these posts, but this thread is long winded. It's fine if people don't want to buy Asus after this incident, but to keep rallying around based on hate(and I am using this term loosely) is distasteful to me. Maybe an unpopular opinion, seeing as how people shut down others with similiar resolves, but whatever.

I look forward to nissanztt90's Facepalm/head slam.

 

[Butter]

TBH, yes. Imagine if it were you in the OP's position. Imagine if you had saved up your 3 months of lawnmowing just to buy this card... I realize this is an extreme case, but I believe that these are the situations that make other companies stand out.

In the past ASUS was great. When I was in college many years ago I had a motherboard give out on me. It was my main school computer (while at SJSU) and I needed it up and running quickly. I called them up and they told me to drive out to Fremont so they could look at it. 3 hours later, my computer was up and running again. After that I made a point to buy ASUS. Over the years though, it seems that level customer service has stopped. This is not the first time I'm hearing about ASUS rma troubles. As a consumer, I have the choice to select a particular brand. That brand will no longer be ASUS. Simple as that.

Thanks for no misinterpreting my post . Some people may think I'm a troll, but my opinion isn't popular in this thread.

Certainly, these are the situations that stand out, just because of the weight we put on negative events, but picture this too with those questions. Imagine the rep handling this is overworked due short staff or has trouble at home (Abuse, kids to feed, house burned down, pregnant wife, etc). Then on top of this, this case was added to his list of to dos and he can't spend as much time focused on this. Perhaps he already has a BBB case to handle. Perhaps that BBB case is so ill conceived, the customer was just trying to get a settlement. Perhaps past cases where the customer was unreasonable has put a similiar feeling of "can't deal with Asus (customer) anymore".

Of course, that may not be a likely scenario, but it's not impossible either. We can only make so much judgement based on the information we have. Thinking about all the other possibilities may never come to mind.

 

[ccityinstaller]

Thanks for no misinterpreting my post . Some people may think I'm a troll, but my opinion isn't popular in this thread.

Certainly, these are the situations that stand out, just because of the weight we put on negative events, but picture this too with those questions. Imagine the rep handling this is overworked due short staff or has trouble at home (Abuse, kids to feed, house burned down, pregnant wife, etc). Then on top of this, this case was added to his list of to dos and he can't spend as much time focused on this. Perhaps he already has a BBB case to handle. Perhaps that BBB case is so ill conceived, the customer was just trying to get a settlement. Perhaps past cases where the customer was unreasonable has put a similiar feeling of "can't deal with Asus (customer) anymore".

Of course, that may not be a likely scenario, but it's not impossible either. We can only make so much judgement based on the information we have. Thinking about all the other possibilities may never come to mind.

Man, you are SERIOUSLY going out of your way to excuse/protect Asus like you own the fucking company..Your pretending to hide behind the whole "I hope the OP gets his card replaced" but at the same time Asus is the best entity in the whole wide world and we should all bow down is just nauseating....

 

[nissanztt90]

Thanks for no misinterpreting my post . Some people may think I'm a troll, but my opinion isn't popular in this thread.

Certainly, these are the situations that stand out, just because of the weight we put on negative events, but picture this too with those questions. Imagine the rep handling this is overworked due short staff or has trouble at home (Abuse, kids to feed, house burned down, pregnant wife, etc). Then on top of this, this case was added to his list of to dos and he can't spend as much time focused on this. Perhaps he already has a BBB case to handle. Perhaps that BBB case is so ill conceived, the customer was just trying to get a settlement. Perhaps past cases where the customer was unreasonable has put a similiar feeling of "can't deal with Asus (customer) anymore".

Of course, that may not be a likely scenario, but it's not impossible either. We can only make so much judgement based on the information we have. Thinking about all the other possibilities may never come to mind.

Please tell me why we should care about the reps work or stress load? You can sympathize all you like, but the reality is that its the reps problem. Dont like your job? Find another. Perhaps its that Asus has gone downhill and the customer service sucks now? Youre the 1 person out of many who dont see it that way. There have been far more issues made public about Asus than other reputable companies. You can take your sympatheitc BS and shove it.

 

[Dan]

this thread has really blown up to be quite a shit show. The point of the tread was to show us what happened to said card. Derp didnt exact some of us to take action on his behalf, and i doubt he expected it to turn into 8 extended thread pages of drama and attacks on the reps. Grow up guys. Huge companies have systems and procedures. They are just pawns in the Corporate game. How do you know that they haven't done anything. There's a really good chance that all they can do is make a ticket on the issue and wait for HQ or HR to even take a look. What if that person just ignored it. Why is it the reps that have very bravely stepped into this shit show's fault. Its like if I broke a computer @ my job and told my boss we should replace it... he says no. I could reason with him all day and if he says no, its a no. I'm not paying out of pocket for it. Everyone is being slightly over dramatic.

 

[magoo]

Thanks for no misinterpreting my post . Some people may think I'm a troll, but my opinion isn't popular in this thread.

Certainly, these are the situations that stand out, just because of the weight we put on negative events, but picture this too with those questions. Imagine the rep handling this is overworked due short staff or has trouble at home (Abuse, kids to feed, house burned down, pregnant wife, etc). Then on top of this, this case was added to his list of to dos and he can't spend as much time focused on this. Perhaps he already has a BBB case to handle. Perhaps that BBB case is so ill conceived, the customer was just trying to get a settlement. Perhaps past cases where the customer was unreasonable has put a similiar feeling of "can't deal with Asus (customer) anymore".

Of course, that may not be a likely scenario, but it's not impossible either. We can only make so much judgement based on the information we have. Thinking about all the other possibilities may never come to mind.

The CS rep is hired to help the customer.....No one gives a shit if he/she is having a bad day.
Rule #1 do your job and leave the personal shit at the door.

Secondly, Ive already stated I am a good ASUS customer.
Im not picking on them one little bit. I expect them to honor their work, simple as that.

this thread has really blown up to be quite a shit show. The point of the tread was to show us what happened to said card. Derp didnt exact some of us to take action on his behalf, and i doubt he expected it to turn into 8 extended thread pages of drama and attacks on the reps. Grow up guys. Huge companies have systems and procedures. They are just pawns in the Corporate game. How do you know that they haven't done anything. There's a really good chance that all they can do is make a ticket on the issue and wait for HQ or HR to even take a look. What if that person just ignored it. Why is it the reps that have very bravely stepped into this shit show's fault. Its like if I broke a computer @ my job and told my boss we should replace it... he says no. I could reason with him all day and if he says no, its a no. I'm not paying out of pocket for it. Everyone is being slightly over dramatic.

Again, no drama.
Expecting the company to do their job.
If "all they can do is move it up the chain" tell us.
Still doesn't change the fact that the card was rejected upon arrival.

I think the growing up needs to start elsewhere.

 

[Butter]

Man, you are SERIOUSLY going out of your way to excuse/protect Asus like you own the fucking company..Your pretending to hide behind the whole "I hope the OP gets his card replaced" but at the same time Asus is the best entity in the whole wide world and we should all bow down is just nauseating....

You can think what you like. I explained my stance in the previous post.

 

[magoo]

wow, what bullshit. this is almost making me not want to buy a asus product. you need to threaten them somehow. this should be covered. Maybe bring up the Better business beuro. man. id be pulling everything right now.

yea, everything ive bought is Asus/corsair. After seeing this im no longer supporting them. If this shit was me I would become a living hell for asus.

this thread has really blown up to be quite a shit show. The point of the tread was to show us what happened to said card. Derp didnt exact some of us to take action on his behalf, and i doubt he expected it to turn into 8 extended thread pages of drama and attacks on the reps. Grow up guys. Huge companies have systems and procedures. They are just pawns in the Corporate game. How do you know that they haven't done anything. There's a really good chance that all they can do is make a ticket on the issue and wait for HQ or HR to even take a look. What if that person just ignored it. Why is it the reps that have very bravely stepped into this shit show's fault. Its like if I broke a computer @ my job and told my boss we should replace it... he says no. I could reason with him all day and if he says no, its a no. I'm not paying out of pocket for it. Everyone is being slightly over dramatic.

I guess you changed your tune somewhere between post #2 and now??
Who's calling the kettle black?

 

[Butter]

I guess you changed your tune somewhere between post #2 and now??
Who's calling the kettle black?

As far as I can tell, he's stated he no longer supported Asus in #1-#2. But he think it's immature that people are attacking Individual reps. Not sure why you felt like highlighting those posts specifically. He even mentioned it in earlier posts.

you guys are vicious. I started this fight, contacted proper people, others have helped too. there's nothing we can do past what already has been done. If this doesn't get resolved im sure another company will gladly take my ~6k/year in products. let their sales drop to the point that they have to change. lets just wait for Derp to get back to us and hopefully all is well.

edit: and you guys attacking the Asus Reps is beyond childish and immature. They are here to help point in the right direction. It's not like they are paying for the card out of their pocket. They are the same as all of us. it's not up to them on if he gets a new card.

 

[Dan]

I guess you changed your tune somewhere between post #2 and now??
Who's calling the kettle black?

it was a good attempt to call me out on nothing? and thank you butter.

All im saying that its out of the reps hands. I couldn't even call them middle man. Having worked as support personally sometimes I wish I could give people new things + upgrades for the trouble and BS the consumer can go though.

 

[magoo]

it was a good attempt to call me out on nothing? and thank you butter.

All im saying that its out of the reps hands. I couldn't even call them middle man. Having worked as support personally sometimes I wish I could give people new things + upgrades for the trouble and BS the consumer can go though.

Not really.

You just kind of want it both ways.
Bad=ASUS, good=CS Reps

Look, you've read all this.
The rep is paid by the company....."representative" to represent the company.

I'm just sayin'

 

[Sixthsense]

From the information in this thread there's no physical evidence that the OP is at fault.
That is the only reason an RMA should ever be denied.

Starrbuck is obviously trolling, and you should know not to feed the trolls. I do think it's interesting that he's obviously got a huge boner for Asus, but yet his video card is an EVGA and his laptop is HP. He didn't even buy an Asus DVD burner.

I already posted my end-user experience with MSI. I had two MSI 7950's cards catch fire, and they replaced them without asking any questions. I know I will continue to purchase MSI products and recommend them without any reservations.

Thanks for heads up, dealing with a power supply replacement (which was under the 1 year warranty) for my Asus G73H was a major PITA. I posted my experience in the laptop subforum awhile back.

 

[Butter]

it was a good attempt to call me out on nothing? and thank you butter.

All im saying that its out of the reps hands. I couldn't even call them middle man. Having worked as support personally sometimes I wish I could give people new things + upgrades for the trouble and BS the consumer can go though.

Bingo. As a former support rep, I can sympathize. "Just the Messenger" I always tried to hook up customers when misfortune hits.

 

[Cmustang87]

All im saying that its out of the reps hands. I couldn't even call them middle man..

Then the community in here should be justified on their stance with Asus. If there are reps in the community on payroll bringing these issues to the right people and it's still getting ignored, then that says a whole lot about the company and how they stand behind their warranty.

If the reps are only here as a façade, consider the veil lifted.

 

[ccityinstaller]

Bingo. As a former support rep, I can sympathize. "Just the Messenger" I always tried to hook up customers when misfortune hits.

Tried? Well I guess that is good enough for some people..I was a Senior Customer Service Manager for Sprint, and there wasn't a person who walked in my store angry and upset and left feeling the same way. They had a billing issue? No problem, I could issue up to a $10K credit on my own authority. Their phone wasn't working they way it should? I had the TSR test it.

Even if it came back ok, I would explain to the customer that despite the tests looking good, I would be happy to offer them a replacement as a reward for their loyal business...

Why would I not? We have dozens of refurbs of every model sitting there for just that purpose. Their old phone would be sent in and factory tested etc and then reissued later on..

Now, while my example is from a phone provider, it still should apply here. Asus has literally thousands (if not tens of thousands) different GPUs they could offer and be done with it. Instead they have this trend of wanting to fuck the customer, and it is going to cost them. They are going to become the next Abit.

 

[Johnny26]

I am not the contact for these cases. The first port of call is for the customer to deal with the service team and work out a resolution if possible. If the case over-spills, forward to CL-Jeffrey or ROG forums which the CLM team cover.

-Raja

Ahhh yes, ROG forums. The place where asus reps can and do delete posts if they don't like them and where members are given "vacations" because they vent their frustrations due to crap products and shitty customer service.

I bet the "cl team/asus reps" are shitting themselves because they cant take down this thread and "modify/control" the message.

 

[Cmustang87]

They are going to become the next Abit.

Hah, I completely forgot that company existed...

 

[fixedmy7970]

why all the hate for ASUS? this is clearly, a very rare event.

And, I doubt that this card was stock. Considering this is posted on hard forum, that 7950 was probably overclocked a lot

 

[Cmustang87]

why all the hate for ASUS? this is clearly, a very rare event.

And, I doubt that this card was stock. Considering this is posted on hard forum, that 7950 was probably overclocked a lot

Why, thank you for that gross over-generalization!

If this is a rare event, Asus should acknowledge that and replace this gentleman's card.

 

[ccityinstaller]

Why, thank you for that gross over-generalization!

If this is a rare event, Asus should acknowledge that and replace this gentleman's card.

Don't feed stupid..Remember he has been a member here for a long time, 2 whole days and all ...

 

[fixedmy7970]

^ there's no need to be rude. I have been reading Hard forums for a quite a while but I've only registered recently.

Frankly, I don't see why Asus should be responsible for a burnt card that may have resulted from overclocking.

 

[Cmustang87]

Frankly, I don't see why Asus should be responsible for a burnt card that may have resulted from overclocking.

Lovely straw man.

 

[Nenu]

why all the hate for ASUS? this is clearly, a very rare event.

Not according to Asus, they have declared it damage caused by the customer.
Are you struggling to read? This has been stated and pointed out quite a bit in the few pages of this thread.

And, I doubt that this card was stock. Considering this is posted on hard forum, that 7950 was probably overclocked a lot

Why would you want to make pointless excuses for Asus?
You have only made 6 posts on [H] and already you are trolling a legitimate problem thread.
Looks suspect, it will be interesting to see how much involvement you have with [H] forums from now on.

You are devising excuses that dont even cover the base of the issue.
If you overclock your Asus graphics card and it sets on fire, causing damage to your property, do you think this is to be expected?

 

[fixedmy7970]

^ disagreeing with your opinion, is not trolling

And to answer your question: Yes. If I overclock my 7950 with trixx, as he probably did, (as he did with his previous XFX 7950), and I set it to max settings without proper cooling, I would probably damage it and possibly start a fire.

This is his previous XFX 7950, overclocked. Note the 86 degrees celsius at idle. (I would never overclock to those settings with that temp at idle)

 

[nissanztt90]

^ disagreeing with your opinion, is not trolling

And to answer your question: Yes. If I overclock my 7950 with trixx, as he probably did, (as he did with his previous XFX 7950), and I set it to max settings without proper cooling, I would probably damage it and possibly start a fire.

This is his previous XFX 7950, overclocked. Note the 86 degrees celsius at idle. (I would never overclock to those settings with that temp at idle)

Did he say that was at idle? Or am i missing something in the ss? Ive never seen a GPU (with a properly seated heat sink) idle that high, even when heavily over volted and over clocked.

Also where his card caught fire is not covered by a heatsink, nor would a full cover waterblock do anything for heat there so your point is moot, and you are indeed just grasping at straws to defend asus, their shitty reps, and shitty customer service.

Bingo. As a former support rep, I can sympathize. "Just the Messenger" I always tried to hook up customers when misfortune hits.

Oh look another load of BS from you. You can sympathize with being "just a messenger" yet tried to hook customers up? Which is it...were you just a messenger or were you able to fix things? Plenty of other reps from other companies have jumped into threads like these and had new products sent in a very short period of time, even when RMA's were initially denied.

 

[Nenu]

^ disagreeing with your opinion, is not trolling

Making up excuses for a company that are not even valid is a troll.

And to answer your question: Yes. If I overclock my 7950 with trixx, as he probably did, (as he did with his previous XFX 7950), and I set it to max settings without proper cooling, I would probably damage it and possibly start a fire.

Again you are trolling, suggesting that he caused it to set on fire by overclocking.
You are wrong - that a card designed to overclock and supplied with overclocking tools should be expected to set on fire if pushed hard.
No matter what you do via the supplied unmodified software, a graphics card has to be safe to use otherwise it is not fit for sale.

This is his previous XFX 7950, overclocked. Note the 86 degrees celsius at idle. (I would never overclock to those settings with that temp at idle)

Random images have no bearing on this issue.
Why are you so determined to prove that the customer caused this fault, what is this to you after only 1 day on this forum?
Are you qualified to make an assessment of this nature?
Asus engineers have said they cant determine the cause of the fire (a serious issue in itself that should not happen) and because of that, they put the blame on the customer.
That is the issue.

 

[Butter]

^ there's no need to be rude. I have been reading Hard forums for a quite a while but I've only registered recently.

Frankly, I don't see why Asus should be responsible for a burnt card that may have resulted from overclocking.

There's actually articles regarding the specific cooler on this model being faulty, which could be why it started to burn as such. It should be fixed by Asus within warranty. This card is over a year old, so someone dropped the ball on this specific card. There's a little more to the case than just "overclocking" so take some time with reading it.

 

[Butter]

Did he say that was at idle? Or am i missing something in the ss? Ive never seen a GPU (with a properly seated heat sink) idle that high, even when heavily over volted and over clocked.

Also where his card caught fire is not covered by a heatsink, nor would a full cover waterblock do anything for heat there so your point is moot, and you are indeed just grasping at straws to defend asus, their shitty reps, and shitty customer service.



Oh look another load of BS from you. You can sympathize with being "just a messenger" yet tried to hook customers up? Which is it...were you just a messenger or were you able to fix things? Plenty of other reps from other companies have jumped into threads like these and had new products sent in a very short period of time, even when RMA's were initially denied.

I have no reason to go over my customer service history with you, considering it won't change the outcome of the responses you are giving me. And I don't think you would care anyways. It's clear to me you just want to make me seem like a bad guy.

 

[fixedmy7970]

^ Good point. I can't argue with a faulty cooler.

http://www.behardware.com/news/12153/asus-hd-7950-directcu-ii-fault-report.html

 

[Nenu]

If you had read this thread before spouting, you would have known that.
Why do you want to find the op guilty of causing his problem without reading the thread?
What is your agenda?

 

[fixedmy7970]

look my friend, a healthy dose of skepticism is never harmful.

I realize now that the v1 cards are plagued with problems. I can't imagine OP minds my misinformed opinion, as he is probably enjoying playing BF3 on his new gtx.

Cheers

 

[Kirika]

This is very disappointing to hear. Hopefully the OP gets a new card.

I used to buy Asus exclusively back in the P2B-D and PC-DL days both served me well for years. Now I would not buy an Asus product because of the poor customer service.

 

[Nenu]

look my friend, a healthy dose of skepticism is never harmful.

I realize now that the v1 cards are plagued with problems. I can't imagine OP minds my misinformed opinion, as he is probably enjoying playing BF3 on his new gtx.

Cheers

How can the truth mean so little to you, you come into the thread from nowhere and claim the op caused his gfx card to set on fire?
He has a legitimate grievance and a pretty serious one at that.
The facts were laid out if you bothered to read them, skepticism was irrelevant.
You were the only person who was misinformed, but even then, you didnt need to troll, but that was your first action.
An apology to the op is in order, at least admit how you let yourself down.

 

[magoo]

How can the truth mean so little to you, you come into the thread from nowhere and claim the op caused his gfx card to set on fire?
He has a legitimate grievance and a pretty serious one at that.
The facts were laid out if you bothered to read them, skepticism was irrelevant.
You were the only person who was misinformed, but even then, you didnt need to troll, but that was your first action.
An apology to the op is in order, at least admit how you let yourself down.

Bullseye.......there is alot of that stuff in this thread.

But.......really, my popcorn is almost gone, we need to find out the end of the story.

 

[Nenu]

Alright, a little update.

So I received an RMA shipping notification email last week. It was delivered today. They returned the card unimpaired, with a nice bit of copypasta about how my RMA is not eligable etc. that I've all heard before.

I filed with the BBB last week and ASUS has until the 23rd to resolve the issue. Haven't heard anything yet at all from either the reps here or on ROG either.

The day has arrived.
Have you had any joy yet?

Bullseye.......there is alot of that stuff in this thread.

But.......really, my popcorn is almost gone, we need to find out the end of the story.

New bag of popcorn on the way

 

[derpentine]

Damn this thread's gotten awfully spicy. Let me say that it was never my intention for it to get that way. I initially just posted because I had never had any hardware that spontaneously combusted on me before. I knew the guys here at [H] had a lot of knowledge and could offer up some perspective or perhaps explanation as to what happened.

After getting thrown around by ASUS and their RMA process it became clear I wasn't the only one to ever experience this, hence the multitude of anecdotes and what not that came about. Now I don't even have enough popcorn for the trolls, frankly none of whom I feel the need to respond to. If you took the time to read the thread in the first place I think I've outlined everything I can about the situation.

As of right now I'm in contact with ASUS reps and it's looking like there might be a resolution. But I don't really want to say any more until I have something from them physically in front of me to speak about.