Newegg RMA Technicians Are Breaking My Returns

I have only ordered a few things from Newegg and always been satisfied, but reading the comments makes me wonder if I have just been lucky.
 
night_2004 said:
Sounds like they might be changing their tactics and just avoiding refunds entirely at this point? Did you try shaming them on Facebook?

Proud (and sad) to say that absolutely zero parts were ordered via NewEgg for the latest build I was asked to do this week. Amazon got the entire $800 order. To add insult to injury that build was cheaper to order on Amazon than NewEgg.
Click to expand...

no newegg for me in 2012 or 2013. MC or amazon.
 
cisco guy said:
Its very hard to see whats going on with those 1155 LGA pins, so one day I took off the Ziff socket from a P8P67 scrap mobo and sectioned it. I wanted to see why they are so incredibly fragile. As t turns out ea "pin" is a tiny wire bent into a tight "V" embedded in the plastic. So there are two projections for ea on top - the sraight part of one leg of the "V" and the other leg is slightly higher and is bent at about 30 degrees. This bend allows for a little "spring" in the tiny diameter wire, and that springy effect is what puts pressure for contact on the bottom of CPU. So when you look at top there are actually 2 protusions from ea "pin" - a lower straight end sticking up and a laid over bent end.

Now with the Z77 mobo, ASUS tried to fix this by placing the black plastic pin protector on the OUTSIDE of the CPU clamp plate, not under it. You can now open the lock plate, insert CPU and relock with protector still in and it will pop out (away from socket) as it makes contact with CPU top. You can also use your finger to pop it out, and this is also away from LGA grid, so it would appear to be a better system - almost foolproof. But no, endusers still seem to be able to touch the pins somehow. I see all the same posts after Z77 intro - only half RAM active - which means bent pin.

Actually since the pins are already bent, better callout would be "misaligned bent pins".

I have straightened many "bent pins" (not mine) and use a lighted 15X magnifcation head band with 2 large sewing needles.The needles are big enough to hold easily, but the point end is very small, unlike a jewelers screwdriver. Indeed a good place to get the pins re aligned is with a jeweler. They deal with that tiny stuff every day.
http://www.telesightmagnifiers.com/catalog/i158.html

"Bent pins" return from NE
Actually mashed in upper right, not misaligned, 2 other bad areas
http://i.imgur.com/Dnirq.jpg

Heres a Z77 V Pro with a "normal" mis aligned pin, easily straightened
http://i.imgur.com/eNXiL.jpg

Camera flash clearly shows one bent pin turned 180 degrees. Note the round shiny tops of the other side of pin and bent over part highlighted
http://i.imgur.com/xhO1k.jpg

Mangled bent over pin alongside another adjacent, once again see the round shiny upright part of pin
This anomoly is the most common, and can be fixed if one knows how to do it
http://i.imgur.com/J9WId.jpg

Bent pins - light smearing
http://i.imgur.com/MR6qv.jpg

Bent pins - deep smear
http://i.imgur.com/vkaEC.jpg

Good grid, everything looks normal (easy to spot)
http://i.imgur.com/2SlHM.jpg

Clearly the Intel LGA1155 grid CPU contact system is way too fragile for consumer use, and the 2011 is even worse.
Probably the worst mistake in their history - IMHO of course
Click to expand...

I will take the current system over CPUs with pins any day.

I will say that the one LGA 1366 board io bought came with 2 slighty bent pins. I looked them up on the Intel spec sheets and they were NC pins so it didn't matter anyway so I didn't bother with even trying to RMA the board.

That was the same board that eventually died, ASUS replaced it with a damaged board that died after 1 week, and then refused to do anything about it.

I talked to Newegg about it, and they RMA'd the board and refunded me my original purchase price.

Of couse, my account has been used to buy at least 45k of parts since it was first opened, so I am sure that probably helped with them wanting to be helpful.

I have never once had a bad RMA experience with Newegg.
 
Ok help. They just did this to me. What can I do?

"Motherboard was received with apparent end-user caused physical damage to CPU socket contact pins that are bent beyond repair which was possibly caused due to improper installation and or customer neglect. Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support."

I've been posting about problems with the board and no damage was done to it. 100% safe with my components.
 
JustinSane said:
Ok help. They just did this to me. What can I do?

"Motherboard was received with apparent end-user caused physical damage to CPU socket contact pins that are bent beyond repair which was possibly caused due to improper installation and or customer neglect. Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support."

I've been posting about problems with the board and no damage was done to it. 100% safe with my components.
Click to expand...

You can try to escalate it, however without pictures it is going to be tough.

Also I think people bend those pins on accident removing the socket cover (and having a corner drop on the pins) or putting in the CPU slightly off center. To get those socket covers off now I just put a piece of tape on there, undo the socket, then lift the cover off with the tape.
 
And i always use a $3.59 kiddie dart set from KMart to make my CPU lifter
I take out one of the rubber tipped darts and cut the shaft until it clears the swivel plate when it rotates down. A little spit in dart and fully stick it to top of CPU, then lower it to grid and lock top plate, slide it off sideways.

And NEVER send back mobo to NE with out 2 good high res pics of your socket - one to put in return box, and one to keep
 
we need to start spamming their FB page with these stories so their customers see this, i guarantee they will do something about it if enough people complain
 
Reality said:
we need to start spamming their FB page with these stories so their customers see this, i guarantee they will do something about it if enough people complain
Click to expand...

quit buying mobos from them, they aren't the only game in town are they?
 
I was a newegg customer from 2003-2012 and I will never buy jack shit from them ever again.

I ordered a brand new 7970 lightning last year and they sent me a DOA gpu (which was obviously a prior RMA) that they repackaged and tried to pass off as new. When I sent it back, they replaced it with ANOTHER defective gpu! At that point I threw in the towel and asked for a refund, but they REFUSED to refund me my money when I sent the second one back, by lying and saying its numbers did not match the packing box! I ended up having to RMA it through the manufacture (MSI) and then took a $100 hit when I sold it on the second hand market because the whole process took TWO MONTHS and I had already purchased another 7970 lightning from Amazon in the meantime.

Neweggs phone monkey CSRs & Escalatory Supervisors were extremely rude, accusatory and unhelpful. They used to be a great company. Now they are shit and can go eat a bag of dicks.
 
JustinSane said:
Ok help. They just did this to me. What can I do?

"Motherboard was received with apparent end-user caused physical damage to CPU socket contact pins that are bent beyond repair which was possibly caused due to improper installation and or customer neglect. Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support."

I've been posting about problems with the board and no damage was done to it. 100% safe with my components.
Click to expand...

I got the same email from them a few weeks ago on a new Gigabyte board. I posted a negative review on resellerratings.com and they contacted me via email about 30 minutes later. Initially they were going to give me a new board, but I had pointed out that I had already purchased another board locally. The next morning, I get an email from them saying they would refund.

They will back off if you post a negative review at that site. I find this disturbing that we are seeing so many complaints about this kind of thing. I pointed out in my review that I had been building systems since the old 8086 days, and that was extremely unlikely that I caused the damage they were talking about.
 
I dont know whats going on but in the last year Neweggs RMA department has become utter shit. My brother bought a drive last month from them that clearly states 30 days to return for refund or replacement. The drive is DOA, so we test it and call them up...

The response was we need to contact the manufacturer as they handle NO returns for bad parts. WTF. After we explained what it said on the site for replacements they said "Thats not for malfunctioning parts you have to call the manufacturer" I then got annoyed and asked why the hell would anyone want to replace a working drive with the same drive?? She just said she dont know call samsung...

After 3 or 4 calls getting the same bullshit we gave up and filed the RMA through samsung who then told us after looking at the invoice we need to call newegg. So fuck it we're letting the drive sit for one more week so its out of neweggs replacement window and will just RMA via samsung.

For reference this was the drive.

http://www.newegg.com/Product/Product.aspx?Item=N82E16822152244

After having multiple bad experiences and seeing them get less competitive in pricing i am no longer shopping at newegg.
 
pwrusr said:
Anyone tell the consumerist about this??
Click to expand...

It would be far more helpful if a site like HardOCP were to cover this after buying a board, RMA'ing, and getting bit by this. The Consumerist might run an article but I don't think it would have enough impact.

I tried contacting an old editor friend of mine from another review website, and they certainly were not interested in setting up this sort of operation. Probably because there would be significant legal ramifications.
 
night_2004 said:
It would be far more helpful if a site like HardOCP were to cover this after buying a board, RMA'ing, and getting bit by this. The Consumerist might run an article but I don't think it would have enough impact.

I tried contacting an old editor friend of mine from another review website, and they certainly were not interested in setting up this sort of operation. Probably because there would be significant legal ramifications.
Click to expand...

Not enough impact? I would say in a situation like this the consumerist carries more weight than [H].
 
Newegg probably handles a large amount of RMAs. The people who get shafted are the most vocal, and when it's smooth nobody says anything. Seems like it would be difficult to estimate what % of the time this is actually happening.

Myself, I got taken on an invalid rebate (product received was not the same as Newegg listed), and Newegg gave me a credit code. However I didn't notice the expiration date was just a few weeks, and it was invalid when I tried to use it later.
 
I've never had to RMA a motherboard to Newegg, but when I returned a H60 cooler, they processed it extremely quickly. I'm disappointed at Newegg to read these complaints and the companies responses.
 
Disposed said:
Not enough impact? I would say in a situation like this the consumerist carries more weight than [H].
Click to expand...

Maybe. But lately it seems like the Consumerist has been running less than interesting articles, getting hacked, turning off comments ... everything that drives down traffic. HardOCP (I think) got a huge amount of traffic when they ran a story about the fake Intel CPUs NewEgg sold a while back.
 
I was really worried about my rma to newegg after reading this thread, but all went smooth. Took them one day to inspect the defective mobo and refund was given promptly.
 
night_2004 said:
It would be far more helpful if a site like HardOCP were to cover this after buying a board, RMA'ing, and getting bit by this. The Consumerist might run an article but I don't think it would have enough impact.

I tried contacting an old editor friend of mine from another review website, and they certainly were not interested in setting up this sort of operation. Probably because there would be significant legal ramifications.
Click to expand...

Disposed said:
Not enough impact? I would say in a situation like this the consumerist carries more weight than [H].
Click to expand...

night_2004 said:
Maybe. But lately it seems like the Consumerist has been running less than interesting articles, getting hacked, turning off comments ... everything that drives down traffic. HardOCP (I think) got a huge amount of traffic when they ran a story about the fake Intel CPUs NewEgg sold a while back.
Click to expand...
Best way to get something done is to tell every site that you know of about stuff like this. I thought that the Consumerist would be a good place for those that were bit by the egg to vent.
 
I RMA'd an ASRock z77 Extreme 4 because the board would boot with only one stick of RAM, but not two (Code 55). Tried two different 2x8 kits (Corsair and Gskill ). Same problem.

New Egg denied RMA citing CPU bent pins. I received board back and could see no such damage.

Tried RMA'ing to Asrock, but after finding out their conditions, went with ASUS P77 via Amazon.

Question-If CPU socket pin(s) are bent, how does that effect the ability of board to boot with one stick but not two? I thought that would be a controller issue not CPU. Am I wrong?

Anyway-no more NewEgg or Asrock for me.

Thanks
 
zalophus said:
Question-If CPU socket pin(s) are bent, how does that effect the ability of board to boot with one stick but not two? I thought that would be a controller issue not CPU. Am I wrong?

Anyway-no more NewEgg or Asrock for me.

Thanks
Click to expand...

The memory controller is on the CPU.
 
zalophus said:
I RMA'd an ASRock z77 Extreme 4 because the board would boot with only one stick of RAM, but not two (Code 55). Tried two different 2x8 kits (Corsair and Gskill ). Same problem.

New Egg denied RMA citing CPU bent pins. I received board back and could see no such damage.

Tried RMA'ing to Asrock, but after finding out their conditions, went with ASUS P77 via Amazon.

Question-If CPU socket pin(s) are bent, how does that effect the ability of board to boot with one stick but not two? I thought that would be a controller issue not CPU. Am I wrong?

Anyway-no more NewEgg or Asrock for me.

Thanks
Click to expand...

I fucking HATE Asrock. Every board i have had by them has failed within the first year.
 
I'm glad I found this thread, I'll definitely be checking other places to make my purchases. New egg would have to have a hell of a deal for me consider it, now.
 
A few years ago, late 2010 I believe, I needed a PCI serial port card and ordered it from Newegg. It arrived dead, and since I HAD to have a working card in a reasonable time I bought another one locally, meaning I wanted to return the dead card for a refund. But this meant:
1. I had to pay return shipping.
2. And I had to pay a restocking fee (why they wanted a restocking fee for a dead part was a question that no one at CS could adequately answer, other than to say "It's our policy").

By the time I got the refund, I received all of like $3.50 or some such. Funny, in a warped way.

Recently, however, I bought an external enclosure for a 3.5" HDD from Newegg. It had both eSATA and USB3, but the USB was completely dead (worked OK on eSATA). I got an RMA, and was told that Newegg would cover the return shipping! Cool...but two days later I still had not received the email with the return label. A quick call to Newgg CS and they got it done. Just yesterday they issued the refund to my PP account, so all I was out of was the original shipping cost.

Sad to hear about the other [H] members hozed. I had thought, since my recent RMA was so relatively painless, that Newegg might have turned a corner. But seeing as this thread is up up 340+ posts and almost 9 months old, with stories of the same-old same-old still pouring in, I'm awfully leery of buying any high-dollar or easily damaged items from Newegg. Thank God I have a Microcenter not too far away. Every time I walk in there they are falling all over themselves to help, and the one motherboard I had to return to them a year or so ago was as painless as such a thing could possibly be.
 
zalophus said:
I RMA'd an ASRock z77 Extreme 4 because the board would boot with only one stick of RAM, but not two (Code 55). Tried two different 2x8 kits (Corsair and Gskill ). Same problem.

New Egg denied RMA citing CPU bent pins. I received board back and could see no such damage.

Tried RMA'ing to Asrock, but after finding out their conditions, went with ASUS P77 via Amazon.

Question-If CPU socket pin(s) are bent, how does that effect the ability of board to boot with one stick but not two? I thought that would be a controller issue not CPU. Am I wrong?

Anyway-no more NewEgg or Asrock for me.

Thanks
Click to expand...

Coincidentally a friend of mine got this exact board at the end of last year and had the SAME EXACT issue, when I told him to inspect the cpu socket for bent pins, low and behold bent pins. So he talked to someone who blamed him for the damage, then talked to someone who agreed to let him RMA, and also to reduce down-time, a willingness to cross-ship him a new Asrock Z77 Extreme4. He got the new board in and it was flawless and running great as we speak, but once he sent NewEgg back the other board, they returned it to him claiming customer induced damage.

He had used Paypal to pay for the motherboard, NewEgg stated they would be double-billing him for the 2nd board. So I recommended if that happens he set a dispute with both Paypal and his bank, in which he threatened them that he would do that. They have not double-billed him, and he still has both boards, albeit one not working due to the cpu pins.

Coincidentally I asked him to simply call Asrock and see how much fixing/replacing it would be under warranty within the "consumer damage" area, they quoted him $50 to replace it.


I've used Amazon rather exclusively for my newest builds (Mainly due to sales tax in TN via NewEgg), and it's sad to see that NewEgg is headed downhill so fast, I used them rather exclusively for god knows how long.
 
Ordered from newegg and have always received new products and I have rma's 2 things in my entire time as their customer (8 years). With each RMA I have given them exact instructions as to how to duplicate the probem. Never had an issue.

Amazon has been similar...
 
cisco guy said:
And i always use a $3.59 kiddie dart set from KMart to make my CPU lifter
I take out one of the rubber tipped darts and cut the shaft until it clears the swivel plate when it rotates down. A little spit in dart and fully stick it to top of CPU, then lower it to grid and lock top plate, slide it off sideways.

And NEVER send back mobo to NE with out 2 good high res pics of your socket - one to put in return box, and one to keep
Click to expand...

Why the hell do you need to do all that?

Socket covers come off easily by picking them up on the ends where the two little raised tabs with holes on the bottom are. If you're having issues getting it off as I've described, if you use a little bit of caution you can even insert a small flathead screwdriver into the hole under one of the tabs and carefully pry up. Even using this method you don't even come close to contacting the socket and bending the pins unless you're a complete klutz.
 
This whole bent pin thing is strange to me. It does smell fishy because I don't think I've ever bent pins on a board or CPU in over 30 years of building PCs. There are so many pins today that it is a hazard if you are all thumbs, but I can't believe so many that are returning motherboards are actually resposible for bent pin damage.

Check your socket carefully when you get a 'new' board, and if you have to return it, check it again and take a few pictures.
 
I've never had any issued with Newegg RMA's over the last 8 years.

Here's a breakdown of the # of RMA's I've done:
2013 - 3 orders RMA'd
2012 - 0
2011 - 1
2010 - 1
2009 - 1
2008 - 0
2007 - 0
2006 - 3
2005 - 2
Click to expand...

A handful of them were for motherboards. Others were videocards or memory.
 
Just because one person has had zero problems, there can't be a problem? :p I jest, I jest.

NewEgg tried to screw me out of a motherboard return a while ago (they claimed I shipped the wrong board back, bullshit). That was eventually resolved, I assumed it was a one time thing. Then they shipped me a PSU with a sticker attached to it detailing the previous purchaser's RMA ... complete with the guy's order number and RMA number ... and refused to fix it until I posted a picture of it on their Facebook page.

They've lost my loyalty. I hope you never have to deal with them like I had to. Or like the OP who was almost burned for two motherboards.

If you have to return a product to NewEgg, take absolute care with the product. Take pictures proving without a doubt its condition when you ship the return. Get pictures of the board at the shipper's location. Get something from them, in writing, that helps prove you delivered it to them in this condition. Something. Anything to protect your butt. (BTW, why would you shop there if that's what it takes to protect yourself?)
 
dolorousdave said:
I realize that I'm just kind of yelling into the wind here, but I had to vent somewhere.
Click to expand...

Not the wind. I've lessened my usage of Newegg but with your post it's a guaranteed "never again" from my part.

Thank you for taking the time to write it.
 
Thanks for this thread guys... I don't think I'll be buying anything with newegg anymore. While I've never been screwed by the egg I've gone to the big river (Amazon) for future buys and simply use the egg to window shop. Newegg also stopped sponsored links that stop support for [H] iirc. I'll speak with my feet and shop elsewhere if words never reach them. I really miss the newegg of old :(
 
Diverge said:
I've never had any issued with Newegg RMA's over the last 8 years.

Here's a breakdown of the # of RMA's I've done:
Click to expand...
You remember your RMAs from 8 years ago?

Has anyone had to use PayPal to slap Egg into line? I'm curious if that works.
 
Nothing but love for Newegg going back 10+ years, including a couple of RMAs.
 
Newegg hasnt been bad but it hasnt been good either. But their prices have been trash lately. Used to be one of the cheapest places to get things but not even close now. What ever has happend to their CS is icing on the cake for me. I dont plan to go back to newegg, and looks like lately they dont really deserve it either. Amazon has CS done right. I bought a few small things around $25 and I just wanted to return them numerous times they just refunded me and told me to keep the products on them. That is CS.
 
Fooshnik said:
Has anyone had to use PayPal to slap Egg into line? I'm curious if that works.
Click to expand...

Your 'egg account would probably be suspended, and you would be unable to process further RMAs on existing purchases, view ordering history, etc.
 
You must log in or register to reply here.
Back
Top