[NZXT] Announcement Regarding our FX-series Fans

[Jason_CL]

This is a public announcement that upon our routine quality assurance assessments have discovered an issue with the FX Series fans. Our high quality FX series fans that use rifle-bearing technology have been improperly labeled as Fluid Dynamic Bearing. We apologize for the mislabeling. This is an issue we are proactively working on resolving.

The rifle bearing technology used in the FX Series fans is a liquid-state bearing technology. The liquid-state bearing system employs a vertical groove on the out surface of the bearing tube. This allows oil to be pumped from the reservoir on the bottom, through to the top of the tube – providing exceptional oil circulation.

We firmly stand behind the quality of our FX Series fans, and other than the incorrect labeling, nothing else has changed: quality and life-span remain up to NZXT’s high standards. We value our customers and we want to ensure that NZXT provides high quality products along with excellent customer service.

Sincerely,
NZXT

 

[BigJayDogg3]

Shame on you NZXT. I hold you personally responsible XNine. Bad rep! *rubs nose in pit of incorrectly labeled fans*

/Shenanigans

Good on you for recognizing and owning your mistake. (To be honest, I wouldn't know the difference anyway.)

 

[skizzled]

Thanks for the heads up. Really appreciate it when companies actually do this type of thing.

 

[Jason_CL]

Shame on you NZXT. I hold you personally responsible XNine. Bad rep! *rubs nose in pit of incorrectly labeled fans*

/Shenanigans

Good on you for recognizing and owning your mistake. (To be honest, I wouldn't know the difference anyway.)

But.... I didn't mislabel them!

Well, that's what I'm here for. Community assistance and public relations. This isn't some marketing gimmick, it was an honest mistake and we're trying to correct it. II think transparency is something that more companies need when communicating with their customers (or just their respective market).

Thanks for the heads up. Really appreciate it when companies actually do this type of thing.

No worries.

And if anyone has any comments, questions, concerns, please don't hesitate to PM me. I'm more than willing to help.

Also... who wants to buy me some qdoba tonight? OMG I love qdoba....