I bought an NZXT Vulcan last summer and while building the system I noticed it didn't have the PSU air filter. No big deal - I'd just send a ticket in and get one sent to me. It's a small flat piece of plastic. I used the RMA form on their website and waited, and waited. Eventually, after no reply, I checked their forums. The RMA forums are just completely plastered with people having issues just like mine.
I finally had to search around for a mod to PM my issue to in hopes of getting some kind of answer. By this point I must have sent in my problem via the RMA form 3-4 times and once manually. Finally, after stating the obvious problem of all these people with RMA threads with no replies, the mod personally sent some replacements out, and I was happy with that.
6 months later or so, the fan controller that came with the case went bad and is half-working. Sent an RMA request form. No reply. Checked the forums, in the same state it was months ago. It seems the RMA request form sends your requests directly into the trash. I PM'd the same guy that helped me last time and I've not gotten a response (about 5 days now).
Here's what their forums look like, notice the lack of replies, and the ones with replies are bumped by the thread's author's wanting a response on the issue:
In contrast... before I owned this Vulcan I was using a Silverstone TJ06 bought back in 2005. In 2011 I needed some HDD rails and a guy at Silverstone shipped them to me from just one e-mail. The case was well out of warranty and long since out of production.
I finally had to search around for a mod to PM my issue to in hopes of getting some kind of answer. By this point I must have sent in my problem via the RMA form 3-4 times and once manually. Finally, after stating the obvious problem of all these people with RMA threads with no replies, the mod personally sent some replacements out, and I was happy with that.
6 months later or so, the fan controller that came with the case went bad and is half-working. Sent an RMA request form. No reply. Checked the forums, in the same state it was months ago. It seems the RMA request form sends your requests directly into the trash. I PM'd the same guy that helped me last time and I've not gotten a response (about 5 days now).
Here's what their forums look like, notice the lack of replies, and the ones with replies are bumped by the thread's author's wanting a response on the issue:
In contrast... before I owned this Vulcan I was using a Silverstone TJ06 bought back in 2005. In 2011 I needed some HDD rails and a guy at Silverstone shipped them to me from just one e-mail. The case was well out of warranty and long since out of production.