Comcast is now offering their DOCSIS 3 service in my area, so I checked their website to see how much it would be to upgrade to the Extreme 105 Mbit/s service. I noticed that there was a $250 installation fee even though I selected that I had a compatible DOCSIS 3 modem (Motorola Surfboard SB6120). So I called their support line and was told that it required doing something to the outlets because of how fast it is. I asked what exactly needed to be done, because I don't have cable TV (I have satellite), and he had no clue. I then started an online chat with technical support and they put me through to someone who could answer my questions. This rep told me that the Extreme speeds required some software to be installed on the computer to make use of the speed. I asked why exactly the software needed to be installed but he couldn't give me any technical reason. He said that it would have to be installed on every computer in my house and that they could not give me the software to install and that there is no way around the $250 fee. So every new computer or reformat would require a truck roll to install the software, though there would be no charge for those.
So all of that brings me here. What is this software they have to install and what speeds do you get without it?
Thanks in advance.
So all of that brings me here. What is this software they have to install and what speeds do you get without it?
Thanks in advance.