I am trying to setup a triage group in a call center so that they can tell what engineers have already been assigned cases. Ideally I would have a simple network app that they click each time they assign a case and then the next name is displayed. It needs to be networked as the triage group will be distributed geographically. I am not looking for something to integrate into our phone system or CRM database.
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Need network round robin software for a call center
- Thread starter MiXdNuTs
- Start date
JitBit come to mind. Even Bugzilla could be used, too. Though you'll likely get hundreds of other recommendations with those given requirements.I am trying to setup a triage group in a call center so that they can tell what engineers have already been assigned cases. Ideally I would have a simple network app that they click each time they assign a case and then the next name is displayed. It needs to be networked as the triage group will be distributed geographically. I am not looking for something to integrate into our phone system or CRM database.
Edit: If you plan on hosting the web application in your own environment and have some specific requirements on what is or is not allowed, then give those details as well.
Thanks but I am not looking for a CRM solution like JitBit or a dev platform like Bugzilla. I want a very light weight app that can be run on the workstations and they can use to see who gets the next case that comes in. I would write one myself but my VBS is rusty.
What you're looking for is a significant part of either of those apps; it's your call whether you use the full feature set of any application.Thanks but I am not looking for a CRM solution like JitBit or a dev platform like Bugzilla. I want a very light weight app that can be run on the workstations and they can use to see who gets the next case that comes in. I would write one myself but my VBS is rusty.
If all you're looking for is something to simply route an incoming call and/or auto-assign to the "next person", then something simple could either be written or requested from the telephone system provider to integrate with their software. However, I'd really question this line of thought for a few reasons, some of which start from a lack of weight or importance level for any assigned task.