360s still failing.

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Guitarrasdeamor

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http://www.gamespot.com/news/6207887.html?tag=latestheadlines;title;3

Software giant expands three-year coverage after conceding "very small percentage" of console owners suffering from mystery error; will automatically refund repairs.

Though the Xbox 360 beat its competitors to market by a year, Microsoft paid a heavy price for the privilege of launching in November 2005. According to research done VentureBeat's Dean Takahashi, 360 hardware was experiencing a 68 percent failure rate off the assembly line at one point. Once on sale, the console was beset by so many "Red Ring of Death" (RROD) errors that Microsoft spent over $1 billion replacing more than 1.2 million of the initial batch of 11.6 million 360s under an unprecedented three-year warranty plan.

The Black Screen of Death?
Image credit: xbox360help.blogspot.com

Now, in addition to the infamous RROD, Microsoft's warranty will cover a new issue with the 360 hardware. Following weeks of increasing reports of consoles displaying an "E74 Error" after ceasing to function (pictured), the company has announced via its support Web site that the completely free, three-year warranty is being extended to cover the problem--which is apparently RROD-related.

"While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays 'E74' on their screen," the company said in a statement. "After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console."

As with the RROD, the warranty only covers the Xbox 360 for three years after its date of manufacture, which can be found on the back of the box. As many early adopters have discovered, consoles made during the 360's first six months on the market are no longer covered, and will have to be replaced at the owner's expense. Microsoft is assuring purchasers of new 360s that it has "already made improvements to the console that will reduce the likelihood of an occurrence of this issue."

Anyone experiencing the E74 error should visit www.xbox.com/support to see if their console is under warranty. As with the RROD, Microsoft will send a mailer which will let owners send in their afflicted 360 and receive a replacement free of charge. Those who already paid Microsoft out of pocket to have the E74 issue fixed will be automatically refunded the cost of the repair in the next 4 to 12 weeks.
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Umm... this has nothing to do with new models. E74 has been around for a couple of years.
 
when they say they are extending the warranty , is that 3 years on top of the already extended 3 ? or is it just the samething but for the e74 error.
 
Guitarrasdeamor said:
Well fine, my mistake. However, people are reporting it happening on the new models like mad, and there is still no excuse for it.
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Rumor is that the RROD was changed to report E74 after the nxe update. I think this was originally done to get around their 3 year warranty but after joystiq and kotaku begain raising a stink and caught them MS decided to cover this under the 3 year extension.
 
SC385 said:
Rumor is that the RROD was changed to report E74 after the nxe update. I think this was originally done to get around their 3 year warranty but after joystiq and kotaku begain raising a stink and caught them MS decided to cover this under the 3 year extension.
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Thats an interesting conspiracy theory. :eek: Question: were there any reports of "error E74" in the early models?
 
SC385 said:
Rumor is that the RROD was changed to report E74 after the nxe update. I think this was originally done to get around their 3 year warranty but after joystiq and kotaku begain raising a stink and caught them MS decided to cover this under the 3 year extension.
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That's pretty much garbage. There have been just as many E74s reported before NXE as after it... and still a shitload of RRoD.

(Based on the stats I collect here anyway: http://www.neogaf.com/forum/showthread.php?t=148060&page=202 )
 
SC385 said:
Rumor is that the RROD was changed to report E74 after the nxe update. I think this was originally done to get around their 3 year warranty but after joystiq and kotaku begain raising a stink and caught them MS decided to cover this under the 3 year extension.
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Not true at all. But bullshit conspiracy theories are fun anyway.

RROD still exists as a separate error. RROD is usually a 0102, 0110, 0022, 0021 etc. E74 has ALWAYS existed (1022) and is NONE of those errors.
 
I know that I am most likely wrong, but its weird how E74 errors grew so quickly after the NXE update.

Before E74 meant the video was failing but now MS comes out and says it is acutally a general hardware failure sometimes? I just don't get how it is one thing sometimes and other times it's not. The RROD has always been general hardware failure and E74 was always associated with the scaler chip and video.
 
I dunno, if it's been a prevalent problem for so long though it's about time they cover it under the extended warranty. They say the Jasper models are "less likely to get the RROD, if the E74 is related I wonder if it cuts down on the occurance of it as well?
 
Lol, this is why I bought my 360 refurbed from ebay got it for 100 after live CB when it was 25% and bought 2 year warranty from square trade (i never have to deal with microsoft for repairs and they usually just send you the money to buy a new one). Doesnt really bother me that so many 360s fail. If mine fails ehhhh ill get it fixed no biggie.
 
I bet you can get a ton of sweet deals on ebay right now for broken consoles that are covered under this new plan.
 
Guitarrasdeamor said:
Well fine, my mistake. However, people are reporting it happening on the new models like mad, and there is still no excuse for it.
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Again, who cares. MS is standing behind it and covering it under their warranty. At least the 360 is still selling...
 
Loggahead said:
Again, who cares. MS is standing behind it and covering it under their warranty. At least the 360 is still selling...
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Just because a company covers something by a Warranty doesn't mean that it's OK that the console fails 30-40% of the time.

Stop buying this piece of shit system and buy hardware that works. The 360 is probably the only piece of hardware in the history of technology that has failed so much but yet has gotten so much slack. If anything else would of failed this much people would of just stopped buying it.But it's what you gotta do to get your Haloz and GoWz and Livez and Scorez :rolleyes:
 
bigdogchris said:
If anything else would of failed this much people would of just stopped buying it.But it's what you gotta do to get your Haloz and GoWz and Livez and Scorez :rolleyes:
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Because fanbois of both systems have arguements either way, such as a PS3z being designed mainly as a BR player and having a crappy online element and fewer titles. I'll admit, the 360's overall failure rate is unacceptible (although mine's "only" died once) but for me at least the vastly superior title selection/online elements make it a much better deal than the PS3z.

At least when MS updated the console/warranty they enhance it rather than take features away (hey...hey guys, remember when the PS3z was touted as being backwards compatible, BWAHAHA!...see, I can do it too). And there's just as many people who want to play MGSz and LBPz and and GTAz...wait, that's no longer an exclusive...I mean Tekkenz...wait, that isn't either, I know I know!! Final Fantasyz...aww CRAP. Shucks...

And you complain about Scorez...say...didn't the PS3 recently add in a really cheesy system similar to these Scorez? Silver Trophy FTW!!!

You could have just made a comment about the failure rate but no, you had to make this a PS3 vs. 360 thing...

/fanboi rant
 
Fanboy thread title: 360s still failing
Neutral thread title: Xbox 3 year warranty extended to E74

Which is more useful to the gaming public?
 
IcedEmotion said:
Fanboy thread title: 360s still failing
Neutral thread title: Xbox 3 year warranty extended to E74

Which is more useful to the gaming public?
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Option #2 please.

The exact same article was posted on Anandtech with a title saying something to the point of "Microsoft extends RROD warranty to include E74 error" or something of the sort. A bit more informative and to the point.

*edit* the actual AT thread is: Xbox 360 "E74 Errors" now covered under the 3-year RROD Warranty
 
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i just got this wonderful 374 error this morning, and am relieved to find that the three year warranty covers it as well
 
so to all 360 users that have had a unit fail can i sell you a car that looks good but is a lemon? seriously i know people that are on their 6th 360 rental from Microsoft (yes i said rental) i would of threw it out after the 1st one and ebay'd all the shit i had for it and built a good pc or get a wii/ps3. why do you people put up with this bullshit is beyond any form of logical reason.
 
thank you for that insight. i will keep in mind that if you have a 360 fail you will pass on the opportunity to have it fixed for free and that i can expect to buy your perfectly good accessories cheap on ebay.

btw my friend who owns a ps3 need to replace the blu-ray drive because it failed. if you were him, would you throw away a 450 dollar piece of hardware instead of paying 100 dollars to fix it?
 
I'm not sure there's much I'd pay to get repaired... but free repairs? Yeah, I can live without a games console for a week.

(Oh, and slightly off topic... I have two 360s, a PS3 and a Wii. The Wii has failed on me twice and the others are running just fine. Strange old world.)
 
also, microsoft is issuing refunds for all repair fees related to the e74 error paid for before it became free
 
IcedEmotion said:
Fanboy thread title: 360s still failing
Neutral thread title: Xbox 3 year warranty extended to E74

Which is more useful to the gaming public?
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Actually the first is more useful. It's only massive bad publicity that caused MS to extend their warranty to begin with, and only more bad publicity caused them to cover E74 errors with the extended warranty. Remember, originally they tried to screw over their customers and lie their way out of it by saying that failure rates were within industry standards.
 
All truth passes through three stages. First, it is ridiculed, second it is violently opposed, and third, it is accepted as self-evident.
 
bigdogchris said:
.But it's what you gotta do to get your Haloz and GoWz and Livez and Scorez :rolleyes:
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You're right, we should get rid of all those and get our Killzonz our trophiez and our homez and our psnz, right? Because those are totally different...

You seem to try to make this point in every thread, and it's never stopped being pointless....I could see a non gamer making fun of people who play games online or like online shooters, but you pretty much lose all logic when you are an avid (rabid) proponent of just a different version of the same thing you're mocking.
 
maxius said:
so to all 360 users that have had a unit fail can i sell you a car that looks good but is a lemon? seriously i know people that are on their 6th 360 rental from Microsoft (yes i said rental) i would of threw it out after the 1st one and ebay'd all the shit i had for it and built a good pc or get a wii/ps3. why do you people put up with this bullshit is beyond any form of logical reason.
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Bad analogy. You are comparing an unnecessary entertainment device to a necessary(to a lot of people) transportation vehicle. You can easily give up the entertainment device.
 
kabob983 said:
You could have just made a comment about the failure rate but no, you had to make this a PS3 vs. 360 thing...
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Not once did I mention PS3 in my post. :eek:
Technoob said:
I could see a non gamer making fun of people who play games online or like online shooters, but you pretty much lose all logic when you are an avid (rabid) proponent of just a different version of the same thing you're mocking.
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You have not read a single post that I wrote, talking about my online use of PSN or Trophies, because one doesn't exist. Do I bitch about it a lot, sure. I just don't get how a 360 is so insanely bad ass that some people can go through a half-dozen of them and keep going back. Sure there are more people playing online with Live but for online content, it's just more pay-for content, I wouldn't brag or be happy about something more to pay for. As for titles, maybe at launch it didn't have equal titles now but it's completely equal now.
 
bigdogchris said:
PS3 PS3 PS3 PS3 PS3 PS3 PS3PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3 PS3...blah blah blah, something about live and trophies again, blah blah...PS3 PS3 PS3 PS3 PS3 PS3
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same thing every thread over and over again. oh ya I only own a ps3 and no xbox but seriously dude. give it a break.
 
bigdogchris said:
Not once did I mention PS3 in my post. :eek:You have not read a single post that I wrote, talking about my online use of PSN or Trophies, because one doesn't exist. Do I bitch about it a lot, sure. I just don't get how a 360 is so insanely bad ass that some people can go through a half-dozen of them and keep going back. Sure there are more people playing online with Live but for online content, it's just more pay-for content, I wouldn't brag or be happy about something more to pay for. As for titles, maybe at launch it didn't have equal titles now but it's completely equal now.
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Your lack of posts on the subject is exactly what I was pointing out, so you win at failing.

I think the most obvious thing going on here is the fact that you just can't comprehend how something you obviously think is so shitty can be repeatedly and consistently selected over your precious console of choice. Do yourself a favor, stop being a fanboy, and buy them all. Failing that, continue in bitterness and whining, it's at least good for a laugh whenever you post.

/incoming "gamerscore is SO STUPID (silence about whether trophies are dumb too)"
/LOL HALOZ (GUYZ GO BUY KILLZONE!@!!"

etc etc
 
question is will they reimburse me for the $95 I just paid last month gto fix my console?
 
68% failure rate off assembly line! :eek:

If that is anywhere near the truth it is shocking. At least they are doing something about it tho instead of shafting ppl more.
 
Reading the article, it appears they're talking about initial yields of the CPU / GPU... which wouldn't be that surprising. For instance, the initial yields on the CELL processor were alleged to be 10-20%. (That is, only 10-20% of the chips worked)

http://news.cnet.com/8301-10784_3-6094076-7.html

I believe it was a very similar story with a recent Nvidia GPU, but I can't remember which one.
 
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