Well I have had my monitor now for about 6 months.. mine is a JAN07 model and this week the touch menu on the right side has completely quit working, also the lights to the touch menu or the power light does not light up, although the monitor seems to work, but takes a really long time to come back from sleep mode. I tried everything to see if it would fix itself, but it truly appears to be 'broken'.
Well I called Gateway Support, gave them my CC number and got a new one in 2 days with a shipping label to cover return shipping. In less than 24 hours of receiving the new one, I shipped the old one back to them.
Until this problem, I have been very happy with my monitor, and the new one seems to be working great so far...
I was not told I would be charged $98, and sure as hell better not be charged $98 for an in warranty return. So why are you guys being charged $98??? I sure as hell will fight this charge if it appears on my credit card.
Well I called Gateway Support, gave them my CC number and got a new one in 2 days with a shipping label to cover return shipping. In less than 24 hours of receiving the new one, I shipped the old one back to them.
Until this problem, I have been very happy with my monitor, and the new one seems to be working great so far...
I was not told I would be charged $98, and sure as hell better not be charged $98 for an in warranty return. So why are you guys being charged $98??? I sure as hell will fight this charge if it appears on my credit card.