Free MS mouse/keyboard replacement [Archive]

starbuck8968

03-15-2005, 11:26 AM

I saw this on Anandtech forums here (http://forums.anandtech.com/messageview.aspx?catid=40&threadid=1241849):

The Skinny: Replace your Microsoft mouse (intellimouse, wireless, usb, ps2, whatever) for FREE. Note: ONLY on RETAIL (OEM will just be rejected)

*** YOU DO NOT NEED TO SUPPLY YOUR SALES RECEIPT, RETURN YOUR OLD MOUSE, OR PAY ANY SHIPPING CHARGES. ***

Note: Refer to the warranty or call the toll free number if you have any questions about Microsoft's policy. Below I'll outline the information given to me over the phone by a Microsoft Supplemental Parts rep.

If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax (716-447-7330). All you have to do is fax them the following:

1) To: Microsoft Supplemental Parts (<- rep said this was important)
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.

I'm going to give it a try with my aging Intellimouse Explorer 3.0, having some double click issues... Also I think that you don't actually have to fax anything, just tell them you don't have a fax machine and they will take your info (so I hear).

arock1_3

03-15-2005, 11:41 AM

Heck I'm giving it a try too, thanks.

mobiux

03-15-2005, 12:08 PM

Heck I'm giving it a try too, thanks.

Yeah i am going to try that.
Also having double click problems with my explorer 3.0.

TheSource

03-15-2005, 04:06 PM

Prolly gonna try this too. If anyone trys it before me without a fax machine then post please.

weezle69

03-15-2005, 11:00 PM

I've sent my mouse back to MS because it broke. It took them 4 weeks trying to find my mouse that they recieved and they even confermed that they got it with my tracking #.
After fighting with them every other day for a month that they had it and they knew they had it but couldnt locate it they finally sent me a replacement that was the wrong one so they had to ship the right one and I had to send the wrong one back unopened. I was without a decent mouse for about 3 months. So beware that they are reallllllly slow and the customer service sucks.

jpmkm

03-15-2005, 11:26 PM

My intellimouse optical stopped working back in the day and I just called up microsoft and read them the number on the bottom of the mouse and they sent a new one to me for free. I really wish people wouldn't abuse this service just to get free hardware.

StratocasterMaster

03-15-2005, 11:47 PM

This is interesting... I had my old Intellimouse (2.0?) stop responding to me, it wouldnt recognize being connected to the comp... I just let it collect dust on the shelf... that'd be awesome if they'd replace it.

I also have a Intellimouse 3.0 'special edition' but it has been working FLAWLESSLY for some time now, I love it... I still like my MX500 but the first Intellimouse was the best fitment for my hand. :s

~Kris

SpangeMonkee

03-15-2005, 11:53 PM

I have the mouse issues too.

quasimodem

03-16-2005, 06:32 AM

And to think, I was just gonna throw out my dead mouse and order another one.

Thanx.

QM

WarMace

03-16-2005, 07:11 AM

everyone at work told me i was crazy but my Wireless Intellimouse Explorer WILL NOT function on a ratpadzGS All my other mice work fine, but it dose not for some funny reasion. I brought it in and showed them. Also the low battery feature has NEAVER worked.

Thanks for this, im printing it so i wont forget to do it.

Hilton

03-16-2005, 08:43 AM

And to think, I was just gonna throw out my dead mouse and order another one.

Thanx.

QM

I threw out my dead mouse and ordered another one. (Explorer 3.0)

PEZOHOLIC

03-16-2005, 10:30 AM

huxley

03-16-2005, 11:07 AM

I like MS for this...the only problem I see is the absolutely rampant abuse of the whole system. A good rule of thumb is that if you are going to use the mouse on another computer after you get the new one then it probably isn't really broken.

WarMace

03-16-2005, 12:01 PM

shit I have this problem with my explorer (LOVE THE MOUSE WOULD TRADE IT FOR NOTHING) where the mouse wheel roatates when it wants....really sucks for FPS games like HL2 when all of a sudden your rocket luancher pops out in the middle of a fight then BAM gibblets all over the place LOL.

Good find!
I reccomend to anyone i know not to buy smooth scrolling mice for this reasion.
It never switches to another gun, its alwase the machetti in far cry.

mpcamer1220

03-16-2005, 03:43 PM

not really free, we all just have to pay more when we get a new one from the store...

if its broken, go for it... i got my brother an intelimouse a couple years ago, after a while it double clicked, scanned it to microsoft and got a free one :cool:

but seriously don't do it if yours works. i dont want the prices to go up for me :D

SidewinderX

03-16-2005, 06:35 PM

My explorer 4.0 is working great now, but it's awsome to know of this serverice if I ever have a problem.

vbrtrmn

03-16-2005, 07:34 PM

Wonder if they'll replace the one, which I smashed on the floor. :)

Gen.Viper

03-17-2005, 12:18 PM

Blast! My Original Intellimouse that died about a year ago is too old! Guess I'll just have to live with my Razer Viper. :) It's a shame though; that mouse was incredible, especially for it's time. So incredibly ergonomic... :D

TheGamerZ

03-17-2005, 12:58 PM

Logitech does this too.

Jasonx82

03-17-2005, 01:03 PM

Cool.. :D We'll See if it works

Serapis

03-17-2005, 01:28 PM

shit I have this problem with my explorer (LOVE THE MOUSE WOULD TRADE IT FOR NOTHING) where the mouse wheel roatates when it wants....really sucks for FPS games like HL2 when all of a sudden your rocket luancher pops out in the middle of a fight then BAM gibblets all over the place LOL.

Good find!

I have the explorer 3.0 and even without the smooth scrolling on the 4.0, mine still does this. Especially when you need your gun out the most: (coming around a corner to kill a camper, then boom you jump and..... your mouse decides to change to your knife!!). Doesn't that piss me off.

Does anyone else have this problem with the 3.0?

mavalpha

03-17-2005, 07:16 PM

Logitech requires you to send in the old hardware, which means less old mice for me to disassemble. :(

LoStMaTt

03-17-2005, 10:06 PM

I got free intellimice for almost 3 years with this trick. I just told them the wire went frayed at the base of the mouse, and 2 days later I had a new mouse at my doorstep. All they asked for was the serial number. Would of kept using the intellimouse but logitech converted me a while back.

Lord of Shadows

03-18-2005, 05:35 PM

So just fax the info and thats it?

Lord of Shadows

03-18-2005, 05:36 PM

Does anyone else have this problem with the 3.0?
Yeah my 3.0 does this and so did my old first gen explorer.

v3rt1g0

03-18-2005, 07:28 PM

I hate crap threads like this.

"HOW TO ABUSE THE SYSTEM TO GET FREE STUFF"
The people that are posting in the thread seem legitimate enough, but there are hundreds of others saying nothing and getting free mice for no good reason. This thread should really be deleted. :(

rhouck

03-18-2005, 07:31 PM

Thank you for this, my THIRD legally bought ms3 just crapped out on me the other day and I was quite pissed off.... I take VERY good care of my mice (not dropped, thrown, bitten, etc) and this is the third one in the past couple years.. I bought a mx510 but I may return it and just do this :) (well I'll do this REGARDLESS but not sure if I'll keep it ;) )

vbrtrmn

03-18-2005, 07:32 PM

v3rt1g0

03-18-2005, 10:18 PM

Awww poor microsoft, not like they never abused anyone, I feel soooo bad for Bill Gates. Slag off troll.

*I'M* the troll because I think you shouldn't rip off a company?
Get a clue, kid.

FishHead

03-19-2005, 11:46 AM

*I'M* the troll because I think you shouldn't rip off a company?
Get a clue, kid.

Well, my mouse actually is broken. The ball is constantly getting caught and it has a double-clicking issue. So don't automatically assume we're all abusing the system. :o

superlyduper

03-19-2005, 01:27 PM

not for oem mice, i.e. the cheap $11 ie1.1a or $19 ie4.0

Megadeth_Guy01

03-19-2005, 02:43 PM

Is there anyway to do this without a fax machine? Also, for wireless mice do they just ship you back the mouse or the mouse and the receiver part?

v3rt1g0

03-19-2005, 03:35 PM

Well, my mouse actually is broken. The ball is constantly getting caught and it has a double-clicking issue. So don't automatically assume we're all abusing the system. :o

Read my first post. Thanks, bye.

jpmkm

03-19-2005, 03:39 PM

Is there anyway to do this without a fax machine? Also, for wireless mice do they just ship you back the mouse or the mouse and the receiver part?
Call microsoft and ask them.

Xenarchy

03-19-2005, 08:34 PM

Wasn't there a bit about this a few years ago on how MS gives every "customer" a free replacement, but only once. They track the productIDs and I suppose link them to the ones they send out. Not exactly sure on the details but I've heard of this before.

elguapo

03-20-2005, 01:47 PM

Just out of curiosity, how could one go about finding out what version of the IntelliMouse that I Have? I intend on doing this offer, but I'm just curious I suppose....

Lord of Shadows

03-20-2005, 02:10 PM

Its on the bottom of the mouse...

sigmend

03-20-2005, 03:05 PM

I once did this with my broken (legit) Bluetooth mouse.
It took a few days of e-mail tag, but they eventually send me a new mouse, packing and all.

elguapo

03-20-2005, 04:08 PM

Its on the bottom of the mouse...

There's no really apparent designation of the version on the bottom of my mouse. Theres a serial with a barcode, the numbers 4701 printed on it and then 2 chineese/japaneese characters and 3902b008

mavalpha

03-20-2005, 04:22 PM

4701 refers to Week 47 of 2001, so I'm going to have to say your mouse is probably off warranty.

I, too, am waiting on a new Bluetooth desktop. I switched over to Logitech's MX after my Bluetooth receiver died, but this may breathe new life into my gaming PC, resurrecting it as an HTPC also. (MX700 mouse + BT keyboard = insane range, AND awesome response/reactivity. The MX keyboard has terrible range.)

Xaeon

03-20-2005, 04:35 PM

How long is the warranty duration on an MS mouse? Mine was made 3701 but I bought it brand new from a retailer only 10 months ago. It died 2 months ago... Am I SOL?

Lord of Shadows

03-20-2005, 05:10 PM

There's no really apparent designation of the version on the bottom of my mouse. Theres a serial with a barcode, the numbers 4701 printed on it and then 2 chineese/japaneese characters and 3902b008

It says above the barcode, "IntelliMouse Explorer" on my first gen one and says "IntelliMouse Explorer 3.0a" on my you guessed it 3.0a. =)

I sent my firstgen to the fax number it doesnt even have a datestamp on the bottom, I doubt I'll get anything, but it did bork on me before I bought the 3.0a which is stamped 2103.

burningrave101

03-24-2005, 02:44 PM

Heh, Microsoft has been doing this for a long time now. I can't believe some of you are just finding out about it :p.

It sucks that it doesn't work with OEM though because i have an OEM Intelli 4.0 that i'll have to RMA back to Newegg if i want a replacement and Newegg will probably send me a refurb or somethin since i bought it last year.

Lord of Shadows

03-25-2005, 09:42 AM

Yeah im just now finding out about it and would like to say thanks. =)
The first gen I sent in is on the left. =)
http://home.swbell.net/aw2001/free.jpg

starbuck8968

03-25-2005, 11:32 AM

Yeah im just now finding out about it and would like to say thanks. =)
The first gen I sent in is on the left. =)
http://home.swbell.net/aw2001/free.jpg

Nice, I have yet to do it though. Did you do everything over the phone or fax?

killians

03-25-2005, 11:47 AM

I just called because I have the left click sticking or not responding. But she said I needed to provide a sales receipt. I'll have to try and find I guess.

Lord of Shadows

03-25-2005, 12:24 PM

I didnt call anyone or send a receipt, I just faxed all my info to that number like it says on the first page.

I just checked my email this morning and they sent me a "they recieved it email" then a "heres tracking number email" and finally a "it shipped email". Too bad I hadnt checked my mail before it arrived. =P

phox0r

03-25-2005, 11:36 PM

I've taken all of my Explorers apart when they had problems, so here's the scoop on the issues they have.

This is interesting... I had my old Intellimouse (2.0?) stop responding to me, it wouldnt recognize being connected to the comp... I just let it collect dust on the shelf... that'd be awesome if they'd replace it.

I also have a Intellimouse 3.0 'special edition' but it has been working FLAWLESSLY for some time now, I love it... I still like my MX500 but the first Intellimouse was the best fitment for my hand. :s

~Kris

You won't be able to get the "original" (the big blob otherwise known as the 1.0). I've found that, although I didn't expect to, I prefer the 3.0 shape, and that's what they'll give you as a replacement. The 1.0's die in one way and one way only: the wires in the cord break. Take it apart, remove the stupid plug the cord attaches by, chop the cord off a couple of inches OUTSIDE of the mouse, and solder the wires onto the mouse's PCB in the right order. Voila.

shit I have this problem with my explorer (LOVE THE MOUSE WOULD TRADE IT FOR NOTHING) where the mouse wheel roatates when it wants....really sucks for FPS games like HL2 when all of a sudden your rocket luancher pops out in the middle of a fight then BAM gibblets all over the place LOL.

Good find!

I was thinking of posting a picture, but here's the deal with this. The wheel is stupidly placed inside the mouse and sticks due to a really dumb manufacturing oversight: The PCBs inside the mouse are made as segments of larger boards, and they have stupid little perforated bits that break so they get a bunch of little boards. The problem is that some moron didn't think about this, drew a straight line in their CAD program, and figured the wheel would clear the board. There are 3 little "tabs" sticking out of the centre of the front edge of the main PCB inside the mouse, and the wheel has enough play to move back and snag on them, which screws up how far it moves. Also, clean out the part of the wheel's axle responsible for that "clicky" feeling, and put a TINY bit of lube on all of the axle contact points (the "clicking" detente, located under the axle, and the 3 seats in which it rotates) while you're at it. Should be good as new. Just did mine.

corebreach

03-25-2005, 11:49 PM

Ok, so Lord of Shadows got a 4.0 Explorer as a replacement for his 1.0. Does this mean that if I request a replacement for my 3.0, I will get a 4.0? This makes sense because Microsoft only makes the 4.0 now, but is also a bummer because the 4.0's scroll wheel is useless in 3ds max and games.

phox0r

03-26-2005, 12:02 AM

Yeah. I'm thinking of going and raiding some online stores and getting like a half dozen 3.0's.

mr_ouija

03-26-2005, 03:05 AM

This is still going on? I have an old 1.0 that works sometimes, and others it's totally dead. Probably the wires broke or nearly broken. I'll give her a try if nothing else.

mavalpha

03-26-2005, 03:34 AM

My MS BT Desktop receiver was shot, so I just switched over to Logi's MX Duo. MS is backordered on the BT 2.0, so I'm just waiting now.

starbuck8968

03-28-2005, 10:02 AM

Ok, I just called in to get my mouse replaced. Took forever and 2 transfers. Made me install the software and open the diagnostics tool. If i'd do it again, I'd just fax it in.

mavalpha

03-28-2005, 10:43 AM

Item(s) on backorder.

Est. Ship Date: 04/07/05
Description: OPTICALDSKTP ELITE FOR BLUETOOTH 2. (Part No: M54-00013)
Ordered 03/22/05, they just emailed me about it.

neisius

03-28-2005, 08:08 PM

I just sent my fax in for my old explorer v1. It has some button/wheel probs. I needed a new mouse anyway for my Xbox running Gentoox.

Free Microsoft mouse running on a hacked Microsoft console with a open sorce OS :D

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=7472)

CooLSpoT

03-29-2005, 08:58 PM

been doing this for years

sycophant13x

03-29-2005, 10:45 PM

faxed my info in on friday, the 25th... hope it goes through.. the clicking issues with my Intellimouse Explorer 3.0 are bugging me to no end lately.

and, thanks starbuck8968 for the heads up on this. tis greatly appreciated.

corrosive23

03-30-2005, 09:39 PM

I called about 3 years ago when the original intellimouse i had broke. Microsoft not only sent a replacement, they sent me 4 :confused: and then called me to ask how the mouse was, when i said they sent 4, he said Happy Early Christmas, and suggested i give them away to friends. And they just didnt send me a mouse in a box, they send full retail mice to you.

killians

04-01-2005, 12:00 PM

Thanks for the info on this, I received my replacement mouse today.

HekoAridese

04-03-2005, 07:26 PM

neisius

04-03-2005, 07:37 PM

Hey guys,

I have an old "Wireless Optical Mouse" that doesn't work at all, the cursor just sits there. Do you think they'll replace it with a Wireless Intellimouse Explorer 4.0? If I ask nicely and tell them my birthday is on Monday the 4th (It is :))?
just fax it and see what happens

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=7472)

neisius

04-04-2005, 05:55 PM

Well it looks like they will replace my 5 year old mouse. But they are backordered.
"Est. Ship Date: 04/19/05"
That gives me time to install another 64mb of ram into my xbox.

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=7472)

Blue Fox

04-05-2005, 03:30 PM

Mine said that it wouldn't ship for 2 weeks, but I just got it today! :)

sycophant13x

04-05-2005, 08:20 PM

got mine today.. they replaced my Intellimouse Explorer 3.0 with a 4.0 version. nice mouse, imo.. though, im not sure about that smooth scrolling scroll wheel... gotta get used to that.

it was apparantly backordered at first, and estimated to ship on the 14th of this month. but, they shipped it on the 2nd, and i got it today (the 5th).

sure is nice to have a mouse that no longer sporadically double-clicks when i single-click. :)

UnlimitedMP

04-06-2005, 02:31 PM

How long did it take for them to reply? I faxed them last week and haven't received any reply.

AciDeX

04-06-2005, 03:15 PM

i'm getting a replacement too sweet!... It looks like my old mouse though... at least I will have one that works now... That thing took a beating, 5 years who'd expect a real mouse to live that long?...
Estimated Ship Date: 4/21/2005
I hate my mice's to pieces!!!
Sweet deal...

I also faxed them last monday 28th got confirmation of order just 2 days ago monday 4th.

Turbo Mach 5

04-08-2005, 12:26 PM

Sweet but I have a question: Has anyone replaced their keyboard only? I have a Microsoft Natural Keyboard Pro (very old version)...wonder if they will replace it?

SugarBear

04-08-2005, 12:51 PM

Doubt they will Turbo Mach 5... I just received a letter from them regarding my MS Internet Keyboard Pro (made same time as yours) and they sent a letter saying "sorry it's discontinued" :( ...but try it anyhow! You never know!!

The good news is I got that Saitek Eclipse off of Woot! the other day so I'll be smiling again soon!! :)

HekoAridese

04-08-2005, 02:22 PM

How long did it take to get your letter?

UnlimitedMP

04-08-2005, 05:22 PM

It's been 8 days and still no reply for me :(

neisius

04-08-2005, 08:31 PM

got my new mouse yesterday! 10+ days before they said I would. I don't think they were really backordered. Looks nice with my xbox :cool:

neisius

04-10-2005, 03:21 AM

check out the survey that M$ sent me "To rate your satisfaction" with my "purchase"
http://www.narx.net/~z/neisius/k/Msurvey.jpg
:rolleyes:

the same thing showed up on firefox too

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=7472)

Lord of Shadows

04-10-2005, 10:55 AM

Everyone got that, I gave them a nice review seeing how I got it free and faster than I could check my email.

SugarBear

04-10-2005, 01:00 PM

How long did it take to get your letter?

Sorry for the delay... it took about a week. I don't know exactly, but it was something close to that.

neisius

04-10-2005, 03:27 PM

Everyone got that, I gave them a nice review seeing how I got it free and faster than I could check my email.
everyone got a blank survey?

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=7472)

HekoAridese

04-16-2005, 03:29 PM

I didn't get one at all, but I got a Wireless Optical Mouse 2.0 from my old 1.0 for free and the 2nd day after i sent the fax in... gotta love microshit.

RIUM+

04-16-2005, 11:43 PM

I tried doing this with MS Australia, but I needed their warranty replacement line... I couldn't find it. I spent a few hours searching through microsoft.com for a support contact email. The person I got had good typing skills but he didn't understand English 100%... Given he had a foreign sounding name, looks like MS outsource their email support :rolleyes:

It took me half a week of constant back-and-forth between him and me. He tried getting rid of me at every opportunity and provided false information (Like that my mouse was out of warranty, when it isn't until Jun 20th 2006). He wasn't terribly helpful and in the end I couldn't get it because I still didn't have the box my mouse came in. Even though I still had the receipt after all these years. I think they just try to use any excuse for not replacing it.

Long story short - if you're international you might have a little trouble with this one, but there's no harm in trying to wrangle with their tech support. Who told me to check that my mouse was plugged in properly and asked if I had gotten the laser dirty and/or ever cleaned or touched it. And wanted me to reboot, despite the fact we had been talking for numerous days and I don't know of many normal users who leave their computer on all the time. :rolleyes:

http://www.mentallyretired.com/h3/index.cfm/u_98793 (http://folding.extremeoverclocking.com/user_summary.php?u=98793)

Tiny

04-17-2005, 08:08 AM

I have two Intllimouse Explorer 3.0's(white/silver 5 button ones) and two Natural Keyboard Elite's....the mice have wonkey(only way I can think of describing it) scroll wheels and the keyboards each now have funny feeling space bars(when you push down on them, they sometimes don't come back up).

Yes they are all clean.

Can I get replacements for these? All of them?

neisius

04-17-2005, 10:29 AM

Tiny

04-17-2005, 05:01 PM

Sweet! :)

starbuck8968

04-19-2005, 02:16 PM

UnlimitedMP

04-19-2005, 06:58 PM

I sent a fax over two weeks ago and didn't get any response. =\
I resent a fax yesterday explaining that I didn't get any reply.
-------------------------
I finally got a reply for the new fax. It seems they'll be shipping it :) . But in a month... :( .

I shouldn't have waited so long after they didn't reply for a week.

starbuck8968

04-22-2005, 12:31 PM

I got mine yesterday. they sent me a Wireless Intellimouse Explorer 2.0 for some reason. The lady even asked if I had a wired/wireless. It's just not the same as my InEx 3.0 (a little heavy, and wheel is not very smooth neither is it easy to click) but I'll live with it. Getting stuff for free is always great.

Argh, I really hate this mouse. I decided on just getting a new Explorer 3.0 from ebay, ordering two so that I don't deal with another mouse again.

I think what really killed the mouse is the stiff wheel. Its hard to spin it and the stress from using it makes my wrist sore. I'm not sure about Logitech mice, but I just wanted to stick to what I'm used to.

scottatwittenberg

04-22-2005, 12:55 PM

i am not going to read all of this.. but... i put some resolve carpet cleaner on my mousepad once cause i was cleaning a couch with it and looked at my mouse pad and though "damn that thing is dirty".... but once i put my mouse on that pad.. it died.. it was one of those first ms scroll mice that was not symetrically shaped.. it is in MD though, i am in FL... i still have it though cause i am a packrat... i might have to try that the next time i am up there though.. but i did kill it with carpet claener?? i still have no idea why that happened...

g-megaman

04-24-2005, 04:18 AM

never mind

AciDeX

04-28-2005, 01:50 PM

just got mine today, allmost took a month, they just replaced it w/ the same model though too bad i wasn't as lucky enough to get a new 2.0 or better but I still like this mouse. as for the old mouse its still got a little life left in it might as well put it on my 'rents pentium 2. muahaha!!

UltraCow

04-28-2005, 01:57 PM

Just got mine today as well, same mouse, clicks sound different and the scroll wheel is stiffer, but that'll probably change soon enough.

Free stuff = very good.

AciDeX

04-28-2005, 02:13 PM

ya mine is a stiff clicker as well but if lasts half as long as the other one, i got my moneys worth...
http://my.purerave.com/gallery/p/1478504.jpg

Free Stuff=Good Stuff

dexx

05-09-2005, 02:42 AM

chronic9

06-09-2005, 04:48 PM

well i faxed over the scans of 3 mice. i got a letter in the mail saying the fax was unreadable and they asked me to mail the pics to em. i did, 5 days latter. i got my mice from DHL @ my doorstep.

neisius

06-09-2005, 04:55 PM

well i faxed over the scans of 3 mice. i got a letter in the mail saying the fax was unreadable and they asked me to mail the pics to em. i did, 5 days latter. i had 2 boxes from DHL @ my doorstep and they had 3 mice in ea. of em in retail packageing. HAHAHA
time to make some $ on ebay?

http://www.hardfolding.com/ftag.php/mem/7472.png (http://www.hardfolding.com?go=38&id=1535)

SacLANd

06-09-2005, 05:27 PM

please dont abuse this. i've had mice go legitimately wrong and through this process got them replaced. I'd hate to see MS change their replacement policy just because a bbunch of jerks want to make money or steal. I hate MS as much as anyone here, but their customer service is Top Notch. this reminds me of CUSA's TAP warrenty program and how they changed it recently because too many people were essentially stealing.

Please, think of the children. :rolleyes:

black lightning

06-17-2005, 02:51 AM

I got mine today with no emails from them, and yes my old one was having problems

Big Monkey

06-20-2005, 12:02 AM

My old Intellimouse 3.0 conked out on me. Did this, no emails, but got a new mouse super fast...like in 2 weeks. They sent me a 4.0 version and it works great!

I did have to call them, scan my old mouse and fax it to them, but that was a breeze. Good stuff.

PhattyT

07-14-2005, 12:31 AM

does this still work? my mouse just started crapping on me =/

fallen_rider

07-14-2005, 12:32 AM

woot. thanks man

PhattyT

07-14-2005, 02:04 PM

they told me they discontinue the 3.0 =[

BrOoKLyNx

07-14-2005, 11:23 PM

Does anyone know if there's an email address that can be used rather than a fax number?

HLPKW.....! agreed?

joblo37pam

07-15-2005, 04:54 PM

they told me they discontinue the 3.0 =[

Same here, and that I neede a receipt to get a money back guaruntee.

chaostic

10-09-2005, 07:46 PM

I got my intellimouse 3.0 replaced for free, no receipt needed. Was still in warrenty. Afterwords, when I realized how crappy the 4.0 is compared to the 3.0, I opened both up (After scanning the 4.0 first) and just swapped the broken wire from the 3.0 for the wire in the 4.0. Now I have my old mouse working again.

Problem is though, they refuse to exchange my Wheelmouse Optical without the original receipt. The thing came with a 5 year warrenty damn it. How do they really expect people to keep a receipt for 4 or more years.

Billiam411

10-09-2005, 07:55 PM

How do they really expect people to keep a receipt for 4 or more years.

they dont lol, thats how they make money, and how they get their customers. I know that my family has a filing cabinet only meant for receipts. garage door openers, blenders, toasters, vacuum cleaners, etc.

ViriiGuy

11-09-2005, 11:56 AM

For the Record, Microsoft no longer makes a Trackball, so they will not replace my Trackball for me :( However, if I still had the reciept, I could have gotten my money back.

chaostic

11-09-2005, 05:39 PM

"Found" my receipt for my trackball. Called in, was given a different fax number to fax the receipt, and then I got a call from the refunds lady saying to send the mouse in with delivery confirmation/tracking. They will refund me up to 7 dollars for the shipping then send me a check. Then I will go buy a nice MS bluetooth mouse on ebay or something.

Ohh, and this happened like 3 weeks ago and I have yet to send it out. Call me lazy.

-MS, shit for software, but great hardware.