Firmware update available from Seagate now!

[Digital Viper-X-]

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

go go captain planet!

[Logan321]

Annnd so far there's one success story posted on the seagate forums. I'm still planning on waiting a couple days, see if there's any other hidden surprises.

Update: now there's several success stories on the seagate forums, and one failure... with a 500gig. I'm still patiently waiting for more feedback.

As an aside, someone called the drive a "brickuda" which made me laugh.

Here's the forum to check for success rates... http://forums.seagate.com/stx/board?board.id=ata_drives

[alamone]

I succesfully applied the firmware update to the following drives:

1x 750GB w/ AD14 firmware
1x 500GB w/ SD15 firmware
7x 1000GB w/ SX15 firmware

The data is still accessible and the 7x1TB were in a raid and
the raid was detected normally by the raid card.

To flash them, I used a second computer to direct attach
a sata cable from the onboard sata port to the hotswap bay -
this way power was never cut to the drive at any time.

Still waiting for an update for the 1.5TBs.
I did update them with the earlier SD1A firmware, but AFAIK
that only addresses the stuttering issue.

[DTN107]

Hope this works.

I been losing faith in Seagate lately.

[Syntax Error]

I'm still worried as to whether I'll be able to OCE my ST31500341AS RAID 5 array with any more 1.5TB drives that will probably be CCxx drives. :(

[travanx]

Please more comments. I need to do this to 2 drives right now that are somewhat important to not lose my info on.

[Digital Viper-X-]

I'm still worried as to whether I'll be able to OCE my ST31500341AS RAID 5 array with any more 1.5TB drives that will probably be CCxx drives. :(

CC drives are ok they said

[fluke420]

Wonders when seagate will send me my updated es.2 firmware.

[Trepidati0n]

CC drives are ok they said

Bull-fucking-shit. If it is CC1G...good luck. I had to go to CC1H to get rid of my issues.

[Smitty]

Where is the ES.2 firmware update to SN06? Why do we have to contact them for that one and not the 7200.11?

[fluke420]

Where is the ES.2 firmware update to SN06? Why do we have to contact them for that one and not the 7200.11?

Stupid, I know. Download it here: http://www2.uwants.com/viewthread.php?tid=7524956&extra=page%3D1

It successfully flashed my SN04 to SN06.

[Logan321]

So far I've successfully flashed my 1TB from SD15 to the new SD1A, and it works... I have a 750GB SD15 that is my boot drive for my HTPC, so I want to make sure everything is backed up before flashing it.

[SC385]

I have two 1.5tb drives SD17 upgraded to SD1A. Am I going to have to update them again?

[Digital Viper-X-]

I have two 1.5tb drives SD17 upgraded to SD1A. Am I going to have to update them again?

highly suggested, SD1A was bricking drives

[gjvrieze]

I got 2 more 1.5s in from Tigerdirect today, both came with CC1H firmware and seem to be running good, got copies going to both, getting good speeds and already got over 200GB on each....

[howarejew]

where are the maxtor diamondmax updates? :confused:

[travanx]

i just noticed my maxtor drives have the same numbers as the seagate drives. Are these affected as well??

[SC385]

highly suggested, SD1A was bricking drives

The support site is showing that the firmware is still in validation. Does that mean the SD1X firmware isn't the right one?

I should probably wait for the official update but I really would hate to lose all of my media.

[howarejew]

i just noticed my maxtor drives have the same numbers as the seagate drives. Are these affected as well??

yes they are, the only difference is an extra 'M' in the model number to denote Maxtor

[black lightning]

Anyone order any of the 1.5TB off newegg recently? If so what firmware came on yours?

[gjvrieze]

Anyone order any of the 1.5TB off newegg recently? If so what firmware came on yours?
See my post:

http://hardforum.com/showpost.php?p=1033630939&postcount=43

[ereshkigal]

Just did all 3 of my 7200.11 500 gigs. Had 2 in raid 0 and one on pass through on an areca 1210 controller. Unplugged all the harddrives and pluged one in at a time to motherboard to flash. So far everything is cool and the controller picked upt he raid again no problems.

[arnemetis]

I'm terrified because just today one of my 5 drives in my array isn't starting up. Looks like this update is just in time, hopefully I can flash them to safety. I have SD15 on my drives, I'll let everyone know how it goes...

*edit* :(:(:( O no, another system doesn't see it with the firmware update cd, I tried another disk and it detects it...now what do I do?!?! The drive sounds like it spins up, but nothing can detect it, damnit :(

[OpStar]

Updated my 1TB SD15 w/o issue to the new firmware. Everything looks to be working good.

[moonernet]

The Seagate site says that the firmware is "In Validation" -- no download link...
22 Jan 09 - 9:00 PM EDT

[howarejew]

i don't see what the holdup is with the maxtor updates, aren't they just rebranded seagate drives?

[JDMs14]

I'm trying to download the ST31000340AS firmware but the ISO file I download only has the README.txt and DriveDetect,exe files in it..is anyone else having this issue???

[Logan321]

The iso is just that, a disk image. You have to burn it to a CD and then boot with it... Works fine.

[travanx]

Just noticed that these are .ISO files I was downloading. Thought there were zips and needed to burn the inside .img file. All 4 of my hard drives are affected too! 1 500gb seagate, 1 1TB seagate, 2 1TB Maxtors!!!!!!!!!!

I'm trying to download the ST31000340AS firmware but the ISO file I download only has the README.txt and DriveDetect,exe files in it..is anyone else having this issue???

[SC385]

Updated my 1TB SD15 w/o issue to the new firmware. Everything looks to be working good.

Which one did you use?

[travanx]

So what should I use for the maxtor drives? Same as Seagate flashes???

[JDMs14]

The iso is just that, a disk image. You have to burn it to a CD and then boot with it... Works fine.

I burned the ISO and it did not function. I mounted the ISO via daemon tools and the contents are README.txt and DriveDetect.exe and nothing else.

[arnemetis]

I burned the ISO and it did not function. I mounted the ISO via daemon tools and the contents are README.txt and DriveDetect.exe and nothing else.

I've run it as a boot image, it runs freedos, which you don't see from within windows. It can then detect any applicable drives, and flash from there. You can't update the firmware from within windows. Course, it's no use to me, since it doesn't detect the drive that died on me today :(

[howarejew]

So what should I use for the maxtor drives? Same as Seagate flashes???

they haven't released the maxtor updates yet..i'm still waiting :mad:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207969

[OpStar]

Which one did you use?

The one from this link:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951

MooseDT-SD1A-3D4D-16-32MB.iso is the name of the file.

[travanx]

Got m 500GB Seagate flashed and working. Now waiting for my 2 1TB Maxtor drives to have flashes available.

[beowulf7]

I'll have to give this a shot for my 1 TB Seagate hard drive (7200.11). I heard about this bug and supposed fix from this thread (http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=5625&view=by_date_ascending&page=1), but I'll wait another day or 2 to make sure the firmware update didn't introduce a new bug.

[DeadSkull]

Will this recover bricked drives?

[travanx]

It sounds like in the seagate forums that this won't fix drives that your bios can't see anymore.

[beowulf7]

It sounds like in the seagate forums that this won't fix drives that your bios can't see anymore.

So this firmware patch is more like preventative maintenance?

[Logan321]

Will this recover bricked drives?

Bricked 500gig from the first SD1A, yes. Bricked 500/750/1000gig drives with SD15, no. For the latter you have to send it back to Seagate.

[DeadSkull]

Crap, so Seagates data recovery company is the only hope?

[Digital Viper-X-]

Wait, they are still offering the data recovery free for the bricked drives right?

[beowulf7]

My hard drive is ST31000340AS w/ firmware SD15. I'm on the fence if I should update the firmware now or wait until the dust settles.

[gjvrieze]

Crap, so Seagates data recovery company is the only hope?

I would like to get reviews of how the data recovery works out for people with bricked drives and what the turn around time is...

[beowulf7]

Does anyone know if the FW upgrade can be done to the HDD if it's connected via a USB adapter? Or must it be connected via internal SATA? TIA.

[gjvrieze]

Does anyone know if the FW upgrade can be done to the HDD if it's connected via a USB adapter? Or must it be connected via internal SATA? TIA.

I have not head of anyone who was able to update via USB, maybe you could hook via eSATA, maybe easier for you then opening the case....

[MrMike]

Has anyone actually noticed a difference going from SD1A to SD1B?

My SD1A drives have been performing optimally so I kind of want to leave them alone. I did hear about SD1A bricking drives, but it was at the point of flashing that it occured I thought?

[moonernet]

http://support.seagate.com/firmware/Brinks-4D8H-SD1B.ISO

[arnemetis]

No free data recovery, just returning drives as any other warranty issue. They don't seem to be treating this firmware issue any differently. :(

[Digital Viper-X-]

2 days ago, they said it was free.

[Digital Viper-X-]

After 40minutes on hold, I got through to someone, they told me that my drive qualifies for the data recovery, basically they will remove the board, force a new firmware on, and if it works, you get the drive back, if not you can pay for other data recovery methods, or you can get a replacement drive for free.

[piako]

Stupid, I know. Download it here: http://www2.uwants.com/viewthread.php?tid=7524956&extra=page%3D1

It successfully flashed my SN04 to SN06.
updated 2 es.2 from SN05 to SN06 with this link. had to break raid array and rebuild just to be safe. hopefully no further fuxing is required!

also appears seagate is not responding to emails for es.2 updates but will some time in the future do a mass mailing. if it wasn't for this link i prob. would have switched to re3 and returned the seagates.

The forum admin at seagate said their e-mail server crashed so who knows what the hell they're up to.

[beowulf7]

I have not head of anyone who was able to update via USB, maybe you could hook via eSATA, maybe easier for you then opening the case....

Thanks, I'll just do it the standard internal SATA way. Now that a newer firmware is supposedly out, I guess I'll use that instead and discard the CD I burned w/ SD1A on it.

Edit: I didn't see any references to firmware SD1B from the Seagate link the thread starter provided. Maybe Seagate hasn't update its links yet on that page. :confused:

[moonernet]

SD1B posted and available to general public

--------------------------------------------------------------------------------

http://support.seagate.com/firmware/...-4D8H-SD1B.ISO

[moonernet]

Actually, this is probably more useful:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

[beowulf7]

^ It's still showing up as SD1A for my hard drive (ending in 340AS).

[cpuspeed]

Updated my 7200.11 640GB ST3640323AS FW SD13 to FW SD1A and all is well, FYI. I occasionally (rarely) had 30sec system halts that would report parity error in XP system/events.

[HarkovAdm]

updated 1.5tb SD17 -> SD1B

no problems so far, hopefully this will fix the random screen freezes I have been having

thanks so much for the link to the iso, I was too dumb to figure out how to burn it correctly when the rar just gave a .bat file

[Devil24]

Updated my 2 1TB SD15 -> SD1A and a 640GB SD35 -> SD1B... so far so good.

[Mac[X-D]]

i updated 2 1TB ST31000340AS drives, one was brand new that i hadn't installed yet so i flashed it first backed up my second drive to it and then flashed the second, all with out issue. firmware SD15 to SD1A

[beowulf7]

;1033640577']i updated 2 1TB ST31000340AS drives, one was brand new that i hadn't installed yet so i flashed it first backed up my second drive to it and then flashed the second, all with out issue. firmware SD15 to SD1A

I also have the same HDD w/ SD15. I guess SD1B isn't available for our HDDs (yet?). :confused:

[Devil24]

I also have the same HDD w/ SD15. I guess SD1B isn't available for our HDDs (yet?). :confused:

For that model, SD1A is the newest one. They just re-released it a couple of days ago.

[beowulf7]

For that model, SD1A is the newest one. They just re-released it a couple of days ago.

I see, it looks like I got the new SD1A, then. I ran "comp" via Windows Command Prompt between the ISO I d/l'ed on 1/23 and the one I just d/l'ed today. The files are the same. :cool:

[Syntax Error]

So, anyone flash their ST31500341AS from SD1A to SD1B safely?

[ReelMcCoy]

Updated 6 ST31500341AS drives with SD1A to SD1B one at a time and right back in a ReadyNAS Pro without missing a beat.

[beowulf7]

I successfully upgraded my '340AS's firmware (FW) from SD15 to SD1A, after I put that HDD in my computer (SATA) as the only HDD (I disabled the other HDDs). The procedure was straightforward, but what was a little odd is that it asked me via a DOS menu what hard drive I have (3 choices). Mine was "B" for the 340AS, but once I press "B", it never asked me to confirm or even hit enter. It just proceeded w/ the upgrade right away.

What if I accidentally pressed the wrong letter? Would it have put the wrong FW on the HDD? :eek: Anyway, after it was done, it prompted me to press a key to shut down the PC. Then I cold booted up, installed Windows, then confirmed w/ Drive Detect that it's now at SD1A. Let's hope this FW fixes the problem for good! :cool:

Note that Seagate recently changed the Web page for this FW where you can't just d/l any FW anymore. You have to enter your serial #. I guess too many people were d/l'ing the wrong FW?

[Digital Viper-X-]

I just dropped off my drive @ i365(seagate data recovery company) they said 1-2 days turn around time to get my drive back with all my data! so we'll see.

[beowulf7]

I just dropped off my drive @ i365(seagate data recovery company) they said 1-2 days turn around time to get my drive back with all my data! so we'll see.

Wow, that would be fast! Good luck.

[Digital Viper-X-]

Wow, that would be fast! Good luck.

Well I dropped the drive off in person and talked to the lab tech, the guy on the phone said its 3-5 days before they even respond to me with the status of the drive! and 2-4 week total turn around time is listed on their site for the free economy class Data Recovery you get with this issue

I hope the lab tech is right and I think he is, basically they're going to force flash a new firmware to the rom chip(this is what I is thinking) which takes a lot less time then removing platters and backing up data

[Digital Viper-X-]

that was quick
I got a call from i365 already, they have evaluated my drive and determined that it is infact a firmware issue and they will go ahead with the flash, they will also backup my data in an image for 30 days and verify the integrity of the data and total time should be within 1 week.

[beowulf7]

that was quick
I got a call from i365 already, they have evaluated my drive and determined that it is infact a firmware issue and they will go ahead with the flash, they will also backup my data in an image for 30 days and verify the integrity of the data and total time should be within 1 week.

Not bad at all! Kudos to Seagate on the quick turnaround time. I guess they had to do it b/c their reputation took a huge dive w/ all the problems people have been having w/ the 7200.11. I was shocked at the number of 1-star reviews and ratings these HDDs got on Newegg. Hopefully, people won't keep dissing it if the new FW does in fact fix the brick bug.

[Digital Viper-X-]

Not bad at all! Kudos to Seagate on the quick turnaround time. I guess they had to do it b/c their reputation took a huge dive w/ all the problems people have been having w/ the 7200.11. I was shocked at the number of 1-star reviews and ratings these HDDs got on Newegg. Hopefully, people won't keep dissing it if the new FW does in fact fix the brick bug.

All the drives in my machine are currently seagate 7200.11 2 500s, 1 TB, 1.5TB , and 3 1TB drives laying around so I was a bit worried when one took a nose dive LOL

[Digital Viper-X-]

Update!
Drive is ready for pick up / ship out(I chose pick up since its so close to me)
not bad 2 days!

[gjvrieze]

Update!
Drive is ready for pick up / ship out(I chose pick up since its so close to me)
not bad 2 days!

Very cool, post back about if they were successful with "recovering" your data..:)

[Digital Viper-X-]

Very cool, post back about if they were successful with "recovering" your data..:)

yup, they don't really recover your data, they fix your drive =) they flash the board with a good bios(probably have a chip writer) and then return your original drive intact with all data

[beowulf7]

yup, they don't really recover your data, they fix your drive =) they flash the board with a good bios(probably have a chip writer) and then return your original drive intact with all data

Ahh, I see, so they're not actually performing data recovery, but upgrading the firmware for you since you couldn't. No wonder it happened so far. ;) Are you getting FW SD1A or SD1B?

[nanotechy]

Bull-fucking-shit. If it is CC1G...good luck. I had to go to CC1H to get rid of my issues.

So CC1H does not need any firmware upgrade? Pleae, someone confirm this info. THanks inadvance.

[Digital Viper-X-]

So CC1H does not need any firmware upgrade? Pleae, someone confirm this info. THanks inadvance.

no CC1H does not need it, it said so on their site, the 1.5s starting with CC in the firmware are ok