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View Full Version : WMP 11 crashes...Help needed.


NukeULater
06-05-2008, 06:05 PM
Every time I start WMP 11 i crashes about a second after it loads. I tried a repair install but it wouldn't allow me to do it, it pops up with a error that says that its not the newest WMP 11. Yet I just downloaded it. Any help is appreciated.

Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46de2f57
Exception Code: c0000005
Exception Offset: 000a8536
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

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xxEIEIOxx
06-05-2008, 06:24 PM
You've probably got a codec or plugin that is causing it. Uninstall anything like that and see if the crashes stop. Otherwise, try a "sfc /scannow" from an elevated command prompt to check the integrity of your system files.

SatTech
06-05-2008, 08:54 PM
Give this a try: http://support.microsoft.com/kb/925705

I had a similar problem with WMP11 on an a Vista64 machine. Even tho I didn't have any DRM media (I refuse to buy that crap) it would still start and then crash. I deleted the folder and the problem went away. It never said anything about DRM, just would quit working. By the way, the Indiv01.key is a file in the DRM\Cache folder.

Just a thought...

http://www.hardfolding.com/ftag1.php/mem/644057/2/0.png (http://www.hardfolding.com?go=38&tnum=33&id=644057)